Decent service from Route 22 Honda service Department. Highly recommend to see Paul Gimeo for all you vehicle service inquiries and service. Great advisor and great to deal with and does not rush and takes time to listen to his customers concerns. The only thing about this service department they need to step up on is the cleanliness of the bathrooms. I was here 2 days ago and the restrooms ran out of soap to wash hands with and paper towels/toilet paper. Highly recommend sanitizer station in the bathroom area and improve the cleanliness of the restrooms

The Rep. who assisted me was nice he didnt say much, took my info and I sat back in the waiting room. I was a bit disappointed I was not spoken to about other work that my car needed after the oil change and inspection. My engine light was on I didnt get advice or recommendation on what I should do. I was just handed paperwork and told I was done. I do recommend for future perposes you have prices next to recommendation of work that needs done on customer cars this way customer can decide if they want to move forward with additional work and know the cost ahead of time. Planet Honda does this on Rt22. Its convenient for the customer and less work to do for your Reps.; to have to explain or look up prices. I could have done more if I had prices in front of me. So I left with the engine light still on.Thank You,P.S. This doesnt mean I wont be back just hope this doesnt happen again and my recommendation is taken under consideration.

It’s always a pleasure working with the team especially Paul G. He makes sure I am good from the time I come in until I pull out the the lot. The service is awesome and I wouldn’t have it any other way. Honda is the best. Also Jose who sold me my car always sit and talk to me and makes me feel so comfortable. Thank you always guys for the wonderful work you do for all of my vehicles.

Honda products are serviced and you can get any assistance concerning your car. Customer service and representative working there are friendly and wonderful. Attention to customers with the aid of resolving cars issues.

I went to the dealer buying my car and it was the worst experience ever. I could spend hours talking about my experience but to make it short: My certified car is rusting out under the driver door and they said their car never rust. Sales person, Mr. Carlos is very unprofessional and so is his manager.Worst experience I ever had buying a car from a dealership. I have no clue how Honda brand let those guys represent them. and now? Im looking for a place that would fix my car door under 3k dolars! Be aware of that dealer! they will scam you !!!

Just last year mid, I have changed batter along with whole service, and already battery was down and cant start. Spending money on Uber for last 2 days, and keep on calling the service center.This is worst experience in my life. One agent left and put on hold while I was explaining the issue, and then I noticed why music is ON, noticed she left already. Highly unprofessional. And they are saying, they will not pick up the vehicle too, not sure why they are calling it as official service center. Already called 3-4 times.. also chatted multiple times.. no luck..Going to spend my money on some good local center. I swear, this is the last time in my life, I can think of buying some HONDA... WORST EXPERINECE...NOTE: DO NOT JUST REPLY HERE FOR THE SAKE AND ASK TO CALL BY MENTIONING A NUMBER. IF YOURE REALLY INTERESTED IN, YOU WOULD REACH CUSTOMER DIRECTLY AND FIX THE ISSUE ASAP.

Setting my Key to my care...simple and easy. The staff was very nice everything that Liz said she did...Great Experience!

Not satisfied with the final outcome. I brought my car Honda Accord 2012 for engine light diagnostic, they showed me a list of items to repair, paid a lot of money and 48 hours later engine light came back, with the tendency that motor tried to shut down when I was driving along streets. In other words the solution was worse than the problem.

Good respectful and honest, make sure you dont waste money on things that dont you dont need done on your vehicle

I absolutely love this place, I purchased my SUV here sometime at the end of summer and now I’m back for the first oil change. My Sales rep Johan is amazing, he really helped out and was patient with my specific request for the interior I wanted. He went out of the way and made sure everything was up to par. He’s the true definition of great customer service.My service rep Paul, was also great. He went over my profile to confirm if there were any changes. He then asked me how I was liking my SUV, shortly after he informed they were working on my car and I will be out soon.If you’re in the market to purchase a car, please look no further and come here- ask for Johan.

Walked in at 1pm and had an appointment at 3pm. Receptionist sat down at window, minimal eye contact and very rude. I asked where I can go to get my oil change done and she said we don’t take walk ins. I asked for her to confirm my appointment and she said, “ I can’t do that.” I simply left after that. This place is horrible. People were in there wandering around. Depressing work environment.

Worked with Denis Garcon(service advisor) answered all my questions and took his time to find the best deal for me.

Paul and his team are a blessing. Its so nice to have a large service department that treats you with respect and appreciates your business. They do great work at a fair price.

Very poor communication. Wont give accurate ETAs, the service center doesnt pick up the phone if you have a question about your car during service. They dont call to let you know your car is ready. You will have to show up in person to because nobody will know anything if you actually get a human on the phone.

The team at Rt 22 is client centric and does a good job of keeping you informed about your service or repairs. They are not pushy, and allow you to understand what is more critical to get done so you can balance out expense and cost.

I’m on my third Honda lease and I knew it was a reason why I don’t come here. I called to see if I can simply pull into the garage because my tire pressure sensor came on and I didn’t want to risk driving a distance on a tire that could potentially be going flat. I was told that I had to schedule an appointment and the next available time was a week away. I asked if that was the standard for this service center and the rep told me no it wasn’t but I still have to wait a week. For a simple tire check!! I didn’t need my oil changed, brakes done, etc. Out of frustration, I risked it and drove far away. Thankfully I was able to go make it up the highway to Madison Honda without getting stranded. I was in and out in 15 minutes. There was indeed a nail in my back tire, not that this service center cares.

I came in to work with Paul Giameo. He is an excellent service advisor. Worked with me to understand the questions/issues i had. Got me in and out in an hour. It was only an oil change but checked my history and was true to the Smart Rewards program.

This is an efficient and well run service center. Ive been going there for a long time even though its not close to my house. The service advisors are helpful and informative. They dont try to get you to have extra work done on your car. I highly recommend it!

Good, clean, well run facility. I was in and out in less than an hour. The facility runs like a well-oiled machine. If you own a Honda and need it serviced, I recommend this facility.

Very disappointed for a very unprofessional, unethical, service. Your technician made my wife wait for over three hours for a simple oil change just because I did not consent for extra services that they suggested. I was really disgusted with their behavior and behind the door sarcasm toward her. I plan on canceling the remainder of services paid in advance for my vehicle. They were intentionally expected on taking advantage of her since they realized that wasnt going to happen so they proceeded on making her waited longer than it normally would. That is really aberrant and shameful. I am looking forward to take this matter to the right department for redress. Thank you

PLEASE READ to SAVE YOUR MONEY!! Do not go to this location for the work to be done!!!! It’s only good for oil changes and a check up. I got my car serviced on 06/12/21 for a tire rotation. Then an hour later my steering was off but I couldn’t get seen till the 06/26/21 because of my schedule. When I went back the advisor suggested that my breaks needed to be done & were more important than my front tires having too much air in them. “In the near future, You can wait for the tires and wheel alignment, your break pads and break fluid are more important to fix “ mind you they were going to charge me $1000 to do everything!!! So that’s why I took his advisements. It took them 4 hours to replace front break pads and for the break fluid and charged me $588! it is 6/30 & my entire front tire is now off the rim. And I am getting the run around with speaking with a manager/supervisor. Pushy dealership and Not good for car service

NICE AND POLITE. I LIKE GOING THERE

It was a great experience left the car to repair the air conditioning job was done fast got the car back the same day great shop

I would have given them a 5 star rating but I waited 4 hours for a recall. I was told that the person working on my car had a lunch break which I understand they need but why schedule me?!! They need to some how alternate based on their appointments scheduled. We the customer value our time as well.

Joel, Ike, and Kaire are the guys to go to when buying a Honda hands down. These gentlemen are professional, helpful, and honestly a breath of fresh air when trying to buy a car. Honda has gotten my business not because of their vehicles, but because of these men here. I left Metro Honda in Jersey City angry about how I was being swindled and then made to look like I was wrong when I didn’t feel comfortable buying an overpriced car. Coming to Route 22 and sitting with Kaire changed all of that immediately and I drove off the lot within hours of walking in. So thank you to all 3 of you gentlemen. SOMEONE GET THEM A RAISE!

Robert was my service representative I only have one word to classify him awesome!! Keep up the excellent customer service a d understanding that you have for your clients job well done.

Busy, slow, and normal-for-dealer expensive. My service technician was nice but they should really figure out better processes instead of having to see 4 people and waiting 1.5 hours for a 15 minute fob encoding. Why do I have to see a different person to pay then another to get keys?!?

Professional, efficient and high quality service providers. Highly recommended Honda Dealer.

I received professional service from Ms. Sandie Henry. I came in wanting to finance a new Honda and ended up leasing again due to questions and answers which help me to understand the benefits of leasing over financing. Ms. Henry is very knowledgeable and a good listener. She was really interested in satisfying me as the customer instead of just selling a car. She is an asset to the Honda Dealership at 22 Honda. Gods continued blessings to her and the dealership on 22 in Hillside, NJ.

I had a airbag recall issue,and respected staff provided all the necessary services to correct this problem for me,and l was very thankful for the service reception at Hondab.l planned to tell friends and of the great service Family about my good experiences.

This is my number one spot to get all my issues resolved love the staff love the work that they do its quick easy and sufficient overall I never have issues when I get my car serviced from them check them out you wont regret it

My car was under recall from Honda for a fuel pump safety concern. The recall notice from Honda said the repair would take an hour and 15 minutes, but this place quoted me 2 hours. From entering and leaving, it took 3 hours. At the end, they couldnt even find my car as it was not where they told me it would be and someone had to go look for it.Went for an oil change a few weeks later. Greeter in the garage told me to sit down and someone would be with me. I sat in the waiting room for 45 minutes until I finally asked a worker talking to another customer whether someone was coming to see me. He tried to shut me down, but I explained Id been waiting for a long time and then he went and found someone to do the intake. Oil change took 2 hours total because they started so late.

Pate Andrea Charles done amazing work of getting me my dream car, I cant even thank her enough for doing that....

Well,there was some type of computer malfunction going on in the car. There were several lights appearing on the dashboard. I immediately sent an email to my service advisor and when he was able to reply, he told me to come in asap. Whatever it was after some time went by,the problem was taken care of. There are still a few things that needs attention but for the time being the immediate problem was taken care of.

Unfortunately my dashboard lit up over the wknd letting me know I needed a simple oil change (was down to 15%). First thing Monday morning I called the 866# listed to schedule an appt.(at the Hillside, NJ location) and was given one 8 days from today. I explained the situation and asked for an earlier one; but, their answered was NEGATIVE.Then I called Madison Honda in Madison, NJ (where I have gone when I worked in the area) and had NO PROBLEM, I could go this Wednesday! They are always busy and price wise are much better...Its worth the trip going to Madison Honda and in addition to being:CORTEOUS - ORGANIZED - PROFESSIONALS & VERY GOOD SERVICE QUALITY

The service was excellent! I Was in and out in no time. Friendly professional.

0 explanation on what wS the procedure, I took my car since I received a letter for a recall they offered me a loaner when I cook the appointment, long story short the person that did my appointment gave me the wrong info, they were going to take from 1/2 hra to 1 it took them way more than that (but I was ok with the timing since I prefer for them to do their job right) when picking the car up they keep sending me from one person to the other, the kid with the keys was having fun with bring a friend to work day (that how it looks like to me) when he finally realized I was saying hello hello can I have my key he didnt even direct me where my car was, I finally got to my car now is blocked by 2 other cars and when I get home I realized they scratch my rear bumper... horrible experience

I did not have an appointment, but they were very accommodating to have my cars oil change done the same day. I really appreciate it. I did not know if you have not had your oil change done by them before. The first one will be complimentary free to the customer. Loveeeee it!!!

GREAT SERVICE. HONDA WAS CLEAN CLEAN. I FELT SO COMFORTABLE TO SIT IN SUCH A CLEAN PLACE. EVERYONE WAS SO NICE.

Took them a week in a half to change a simple thing that needed no more than 2 days to fix. A service that neither I nor Honda had fault but still had to get $903 out of my pocket when they should have been at fault but I guess the customer was not right on this one and the reason it took a week in a half to fix was for lack of communication. Manager and rep were not easy to speak to, but hey, guess who’s going to another Honda next time.

I went to route 22 honda and my sales person was jorge, he was very helpful and understood all of my needs, he was very patient and polite, thank you jorge for your help will definitely comeback!!

The service was okay. Professionalism needs to be better. Waited 3 hours after making an appointment two weeks earlier. When you call be ready to be put on hold for at least 5 minutes.

Bought a used Honda Odyssey in April. Took over 3 hours to complete paperwork when it was already arranged to buy it. Still dont have a real license plate and had to get temporary tags twice. Major repairs needed for vehicle after 4 weeks. Not impressed at all with any staff. Do NOT recommend.

Service my vehicle here for a recall. Paul was very informative and helpful. But the staff working on the vehicle removed a paper i had on my floor mat without consent or a reason of removing it. Recall service seems to have been performed; unsure since I didn’t get the error message before the service as well.

The work is always excellent.. the staff professional and courteous .. but the wait ? More then 2 hours on a Wednesday morning? Just for an Oil Change.. Was excessive. And all the time having to wear the mask inside a warm waiting room. Need to expedite and prioritize easy quick maintenance services so they cut down on long waits that usually take only 15-30 minutes.

Professional and timely! My car runs great. Ill be back. The person (Paul) made me comfortable and provided alot of information.

Very efficient. Ive used honda service since the purchase of my Honda Civic 2013.

I brought in 2 cars at different times 8.40am and 2.30pm and they only informed me of 1 recall, the morning advisor was not welcoming at all and had a careless attitude. I informed the PM attendant about my email being wrong on the service report and he gave me a list of excuses why he could not change my email. At both times i was there the cashiers call you up and are talking, on their phones.

Route 22 honda is the best 🤗 great quality service & friendly staff.....what ever you need they will get you 🚗💨💨💨 driving . And keep your car in great shape👍🏾

Okay so I went for oil change only thing I need it and Robert from service told me I need 4 new tires wiper blades. Cabin and engine air filter and I told them nothing what he told me was truth he needs to be more careful what he tell the customer because in my case I know exactly what my car needs

Not easy all the time to come in a place you feel comfortable knowing you will be taken care of, Thank you.

Mechanic is was trying to do the repairs outside of the dealership for half the price and called my wifes personal phone number

The Service Department is always friendly, Informative and provides quick service.

Went their for automobile recalls. The staff was very polite.

I was passing through the state when I hit a pothole and damage one of my tire. I contacted the service department and asked if they had the tire in stock and if they will be able to install it for me without an appointment. The person on the phone was so nice and told me that will do it for me. I got to the service station and everyone was very friendly and very professional. Paul was my service advisor, he worked with me and the company I had my tire protection with to ensure I had the best service possible. In the end I did not had to pay anything. Paul was very friendly, knowledgeable and kept me informed throughout the process. They were able to get me back on the road in no time. Wish the service station was closer to my home, I would definitely be using them to service both my Hondas. Great experience from TEAM Route 22 honda service and parts. Thanks again.

Got my car at the same day, for less than 2 hours!

I was advised by an advisor name Peter that my break pads and break fluid & wheel alignment & front tires need to be replaced & had double the amount of air - they lied and gyp me out my money - l didnt get everything done because they were charging $1000- but I did get two of the things done -long story short my uncle who is a mechanic came into town & Checked the remaining “issues” to fine that I just need to replace the tires eventually, but not major deal & checked my tire pressure for me which revealed they had the exact amount of air that was needed. Disgusting that they take advantage of pplI

My Honda pilot had a used transmission installed and on time. All the staff were professional specifically my service manager Paul Giameo he was excellent.

I have been with Route 22 Service since 2007. They are amazing

Waited 2 hrs for an oil change even though I had an appt and it wasnt busy. 1st & last visit

Easy scheduling via text; efficient intake; good communication; good follow up

It was good fast service

I just bought a car from their dealership, and about 3-4 weeks later got a flat tire (im assuming) and the tire just blew up off the rim. I wanted to know if this would be covered since its still so new, and the service agent i spoke to on the phone said to come by because it depends on the reason the flat occurred, so they would have to look at it. When I get there, Im told they would only cover the cost if i purchased a warranty on the tires. I have no idea why she didnt just ask me if i had a warranty if thats the only deciding factor. I had to make the trip on my donut, and wait 40 minutes for a rep to tell me it would be $240. The reps on site were nice enough, but wouldnt explain the miscommunication.I had no intention of repairing because I knew I could find a better price elsewhere if i really did have to pay, and I told her this on the phone that I only wanted to know if Id be covered somehow. It was all just a waste of my time unfortunately.

Every one was friendly. Everyone was wearing mask. I felt safe. I didnt have to wait long, service was done in about 1 hour.

Great service. Waited in a comfortable waiting area. Recieved updates via text when my car would be ready. My service attendant was very helpful

Traded my 2018 Si for a new 2021 CRV Touring had an amazing experience with Carlos CH he went above and beyond very happy with his customer service and very down to earth person A++++

Paul hes outstanding guy very generous caringThanks Paul! appreciate you......

Great place to make the orders online, Frankie the online guy is the best, excellent online prices, nice communication by emails or over the phone

Great service. They were able to change my battery even without an appointment. No issues with the entire experience.

Peter Cotignola Service Advisor was very professional and took care of our vehicle just like if it was his own. John Medina our sale advisor has been available to answer any questions from day one. Both of these gentlemen are five ⭐. Thank you!!!

It was a very professional and I really enjoyed the service. I would recommend people to go there and get there business done there

Hi I was recently at you Hillside NJ location to service my vehicle on 06/12/21 to check tire pressure- they performed a tire rotation- an hour later the same signal to check tire pressure came on. I was scheduled to come in 6/26 & was advised that it was my break pads and break fluid that needed to be handled first and my tires that had too much air could wait for maintenance-3 days later my tire comes off the rim and the same signal pops back up! The advisor lied about service my car needed just so that I can spend money I didn’t have to and charge me $588! For four hours of labor ! And they refuse to let me speak to anyone in charge

I had an appointment for an oil leak on 5/7. After waiting an hour and half was advised to come back tomorrow because the right mechanic wasn’t on duty, asked what time just casually told oh anytime. I returned around 9a 5/8, it is now 12:16p and I’m just now being advised what the issue is. I also believe if I had not gone to ask the advisor my car would’ve still just been sitting. I came here today fully prepared to have whatever the issue is fixed (I can’t just leave oil leaking) but this entire process just gave me an uneasy feeling about this place. If they believe it’s ok to waste a customer’s valuable time two days in a row I’m sure they are ok with lying about issue and/or price gauging

I had a wonderful experience and that’s my overall general opinion. There was a misunderstanding but the service manager Robbie and the service rep Al went above and beyond to rectify the situation. I’m truly a happy customer!

Workers are nice, and curtious. Only thing I didnt like was the fact, how they left me out of the loop when it came to notifying me if they had a extra key battery. Other than that I was in and out.

I brought my car in for service no one gave me a time they had me sitting there for almost two hours when I had to go to work no one gave me an update they just told me to sit down very poor service unprofessional

Every thing went well I had no issues.

Service is good. Wait time is poor 😕

Had my car towed there on a Tuesday Ramon was the service rep. Called me the next day, Explained starter needs replacing, also airfilter, oil change, gasket ring. car was ready on Saturday almost $1,400.00 in service and repair costs. Wow. 😯

Due to go there next week. Always have had no issues here.

I was at the service for oil change and while I was at it I went to the parts department for 3 bottles of transmission fluid. They made me paid for 4 and told me I will need 4 bottle. On top of it I did not asked for a washer which was charged $3.33 that I do not need. I was fine leaving with 4 bottles of the fluids since it can be stored. Until I got home and see I was charged for a $3.33 washer that I don’t need and was not requested at desk. This is very unacceptable and was not requested on my visit. I am not very happy with this experience.

Very thorough and professional Auto Tech. Clean and neat waiting area.

Polite and helpful. Took time to explain what services you need to keep your car up to-date..

Paul Giameo is an excellent worker, very courteus and profesional, the service i got was very good

The workers were very professional and it wasnt a long waiting time.

Very happy and satisfied with Honda service dept in hillside, I switched cars and upgraded my accord. 2 sale managers helped me. You can actually get a Honda car at the service dept and not just at the sales dept on route 22. They are faster then the sales dept on route 22. Great buisiness, very professional, I would definitely recommend this place to all my friends and family that drive Hondas, they take care of all your Honda needs. Big shout outs and thank you so much

As usual, route 22 Honda service department was stellar. Always friendly faces, professional level detail and attention, and I was out of there in less than 45 minutes. Came in for a national Honda recall on my Honda Accord.

DO NOT BRING YOUR CAR HERE. I arrived 10 minutes before my appointment and had to wait 40 minutes to check my car in. Then I was escorted to get an explanation (tech was very rude) of what can be causing the problem and was basically told that because of a crack on a sensor cover its my fault and didnt bother to see if the error msg on my car can just be reset. Only here because its where the Honda dealer sends me for manufacturing problems. I will be taking my car to Mahwah Honda to get it serviced. They have Great Service and awesome people skills.

I just love this people. Very attentive and professional. Don’t regret getting both cars here. Will always come back and referred people to come route 22 Honda. Special thanks to Paul from services for the effort in getting my services as soon as possible. And to Abdel my financial advisor for always be there when I need help. Keep it up with the great job guys. Ya the best :)

Customer service was very nice and understanding. I would go again

I been with Honda over 12 years . Never had no problems. They are professional and treated me very good as customer .

Today the customer service I received from AL Roman was not there, below 1 star. He called to let me know my car was ready for pick up then tells me I needed rear brakes done and I had a oil leak that I need to get checked out and hung up the phone. He wasnt interested if I wanted to get those things handled. Now I have to set another appointment when I could have got the work done in 1 day smfh poor customer service HONDA

Repaired bumper and fender all went well...corrected w.heel alignment caused by accident returning wheel to center All went well

My car was ready before they said it was. Promt and professional

Using this business for over 20 years. Great service.

Come see the sales man sha, he is amazing.

Excellent customer service and oleasant waiting area!!

My issue was quickly identified and managed by staff members and the service manager I normally deal with

Great services and team professional

I was very happy with my visit. Professional and courteous.