I reserved a car for my wife at the this Hilliard location. When she went to pick up car they said don’t have the reservation. Screen shot of Email confirmation and reservation was shown to Phillip at the rental office and he said he did not see it. I called him after to check on the vehicle reservation I made through enterprise website 4 says prior. Phillip stated he canceled the reservation because they didn’t have any cars and there is nationwide shortage of cars, what???? I was so upset . He canceled the reservation without any prior notice I’m very upset at them please don’t rent from them they very unprofessionals. He did not have guts to tell my wife that he head cancelled the reservation he lied to them he did see the reservation. She shared the email confirmation with them. I will never give any business to enterprise again and don’t recommend anyone to deal these unprofessional people there.

Kat was amazingly helpful! The van was perfect for our family of 5 for vacation! My middle daughter is in a wheelchair so the room in the Chrysler voyager was great! $515 with unlimited miles for a 7 day rental u cant beat that price! Staff were all helpful and nice!!!

The Hilliard, Ohio Enterprise office was fantastic! I dealt with Mallory. She picked me up at my auto mechanics shop & brought me to her office in the vehicle I was to rent. The rental agreement was a breeze and I was on the road in no time at all. My rental was clean, new, and drove wonderfully. Upon returning the vehicle, I again dealt with Mallory— again— this was a breeze...she knows her business. I will definitely give Enterprise my return business.

Great location! The manager Kay was so helpful and the staff is always friendly and does whatever they can to get you on your way. I love this branch and will always come here when I need to rent. A+

Had a great experience with this branch. They were very friendly, and my interactions with them were efficient. I would use this branch again.

I was involved in a accident. The insurance company sent me here to pick up a car. There was no wait at all. the process was easy and painless. The associates were very polite and courteous. The SUV they give me to use was spotless. I would highly recommend this location

We recently rented a car to drive out of state and when we got there the check engine light came on. We were told to go to the nearest location & swap it with another car. So 3 locations later we got another car only to find out there was an error message on the dash and the dirtiest windows Ive ever seen. We were told we could get another car the following day ..so that didnt happen either. We used your company several times a year but not any more. We will be going with another one from now on. Your customer service is lousy!

I selected quick start when I made my reservation but they were not able to accommodate that. No communication, so I went in and they didnt have my car ready. Also the online website where I made the reservation wouldnt let me select a return after hours but they clearly have a key drop box for that exact purpose. Other than those confusions, the service was fine.

Great service! Very friendly, and very fast. Kat was awesome! I will definitely rent from this location again.

Great Customer Service! We had an overall good experience! Would definitely recommend Enterprise to anyone. We will definitely rent from them again in the future.

Service is nice and friendly. They worked with me extending the rental very fluidly.

Enterprise always provides the BEST customer service! We have rented from our local branch multiple times over the last year and the service is consistently outstanding. We had one issue one time when the vehicle we ordered was not available. They gave us a free upgrade and discounted the regular rate for the original size vehicle. They know how to treat their customers!

We were supposed to pick up our vehicle at 3pm, it was not ready or even at the location to be picked up. They said they called us, so we looked at our phone calls and they called 7 minutes before we were supposed to pick up the vehicle. So 30 to 45 minutes later they receive our vehicle and call us to pick it up and they were supposedly in the process of cleaning it. Finally, they give us our pre walk through and the vehicle was a mess and not the size vehicle we were expecting. It was a Nissan Armada and we were expecting a Chevy Suburban.

Sean is great! Ive always received helpful service. Today they picked me up at my office to help me out.

Good service. Was dropping my uncle off, Kat was amazing. If you go this enterprise, ask for her!

Perfect as always. Staff is as always professional and address any issue like champs. Thank you to Rachel and Shawn at the Hilliard location for great service.

Usually busy but always attentive to customers.

Amazing! I was in an accident and my 2010 F150 had to go in to a body shop and during the Covid-19 shutdown debacle. Thank God Enterprise was essential services, because I work in essential services too and needed a vehicle to get to work. Kat at the Enterprise Hilliard worked with the body shop behind the scenes and set up everything for me. Abby Malone met me at the body shop with a 2020 Lariat!! She was probably the nicest, most professional person Ive ever had the pleasure of working with. During this stressful time of everyone being on edge and super cranky, her constant smiling and willingness to be genuinely helpful was truly appreciated. I would give them both 10 stars if I could. Thanks to Kat and Abby, Enterprise has a new customer for life!

I like the Hilliard office for Enterprise and the customer service was very good.

Great experience and adherence to COVID safety precautions.

I should have listened to the doctor.I was dead set on renting a Suburban for our spring break road trip. I reserved two months early and stopped by the week of to ensure everything was in line. Alex assured me all was well and took more information to speed my process up on Sunday. Sunday I arrived and was told I would be getting a Ford Expedition. I shared my concerns about the needed cargo room with Alex. He said he held this for me knowing I had 4 boys and needed the room. I was skeptical but gave it a try. I had plenty of room for a weeks clothing, the boys, and my wife. The vehicle also had more bells and whistles than the suburban and way better on fuel. Check in/out was a breeze with NO hidden charges. I will definitely be back...unless I go buy an Expedition now!Thank you Alex...great representation of your company!

The staff at the Hilliard location were truly personable. Service was excellent. Very friendly and affordable. We will certainly rent here again.

I rented from Enterprise in Hilliard, Ohio. They picked me up. It made the rental process so easy & convenient. Enterprise has great customer service. I was treated extremely well & I will always use Enterprise in the future.

The only reason why I gave 4 stars is that they picked me up in a really smoky van and I let them know that I needed a car that was not smell of smoke! Other then that the manager that picked me up was very sweet and the check in was flawless. I didn’t have you wait long at all. The check in agent was also very nice and they had me on the way in no time. The car that I had was great and was clean and practically brand new! I loved the car so much that it may be the next car I buy. They called me to ask how everything was going. I would definitely come back to rent a car in the future at this location!They staff and the process was easy and made it easy!Thanks Enterprise of Hilliard!To many years of business!Kim Hooper

This Enterprise consistently delivers outstanding customer service. I can rely on them to provide a car at a reasonable price and I know they will do what they can to accommodate my needs. I enjoy going into the office and seeing people I have gotten to know. They are a great team.

Hilliard branch. They have amazing, fast and professional . Loved!

The manager Kat is always a pleasure to work with. She always greets me with a smile and good morning. The rest of the team is also very nice and do everything they can to get me on my way as quickly as possible.

Very attentive and accommodating. They were able to bring me a car earlier than scheduled, gave me a free upgrade, were very friendly, and contacted me twice to make sure the car and my experience were satisfactory. Great customer service!

Pleasant and accommodating staff - I made a last-minute reservation/vehicle change, and they worked to process the change on the spot.During the course of the rental, I had a minor issue with the vehicle, and the staff went out of their way to provide service/support to rectify the issue and ensure I felt valued as a customer.Will use againDid use again - Another 5-star experience. My vehicle had a damaged tire when I went to pick it up. Assistant Manager Jaylan Davis immediately sent it out for repair and then found me a comparable vehicle at a nearby location so I wouldnt have to wait. He then personally escorted me over to pick it up.

Needed a car last minute. Went online to reserve. Was sent a confirmation. Dropped my car off at the shop and was heading to Enterprise to pick up rental. Got a call on my way that no rental cars were available. Yes, even after receiving a confirmation. I needed the car for a min of 3 days. I called into the local store where I was told Id be put on a waiting list. I tried to call the store later that day, no answer, no voicemail picked up. No call the next day, so I called the store again - was told no cars were available through the weekend. I get that no cars were available, but the pure lack of customer service or attempt to get me in a car is disappointing. I emailed 800# customer service, still no response. I simply want to know why theyd send me a reservation if no cars were available. Let me drop my car off (keys went into a lock box) then completely desert their customer?

We would give negative 5 if I could. Our company made a reservations through their customer service. Our vehicle was not ready, and they had zero vehicles available until late or next day. Everyone person we spoke with, from customer service to even corporate office placed blam on the system. Our entire work schedule and day was shot due to Enterprise and its poor service . If you want a car it might be best to find someone else, or you can end up like us stuck without a vehicle. Save yourself the stress and go with another company

I wish that I can give a zero to this branch, the manager behavior of this branch was so rude. I was having an issue she started by giving you a fake smile and start the process but when she see any issues with your reservation she start to till you this is the police look at it and give you the face that you should leave and we cant do anything. That happened to me and for a previous guy while I was waiting my turn. I have been a customer with enterprise for years must of them were helpful. They try to solve your problem and make sure you leave happy.

All the staff were just great!!!

I recently rented an auto thru the Hilliard Enterprise location on Main St. The service was excellent! I highly recommend using the Hilliard Enterprise store for your auto rental needs. Awesome!

I had mechanical issues with my rental and Enterprise did not hesitate to make everything right.

Loved it. Very fast and efficient. Would do business again and recommend it to others. Top notch!

Staff were extremely racist and treats minority customers unfairly including the branch manager Kat Ammon. If you are a minority or a person of color, I recommend that you do not rent from this branch. It is so sad that in this day and age that we still have to deal with discrimination and racial profiling. I made a reservation on Monday and called in and talked to Kat asking her about the rate and what was required for a SUV rental for the weekend since my Nissan Pathfinder was being worked on at a local shop, she then informed me that since I was using my insurance I just needed to come in and pay for the rental. When I came in on Friday to pick up the car, she first said you do not have a reservation. I then reminded her that I talked to her and asked about the rental rate. She then said that the account said you may cancel, which is irrelevant to if I have a reservation or not. She further says you do not have a reservation but we can get you into a mini-van or an old standard SUV which would not fit my family since we are used to a Nissan Pathfinder. I told Kat that my reservation was for a SUV and that on Monday when we were on the phone you said that you would give me a larger SUV that would be comparable to my Nissan Pathfinder at the same rate as a standard SUV. Kat then stated that if I wanted something that was close to my SUV then I would need a major credit card in order to rent the higher grade SUV. As I was on the phone with my husband, I told him of the unfair treatment that I was receiving and that he would need to come in to used his credit card, Kat in return stated no I am not renting to you and you need to leave my office. From the first time that I step foot into the branch, I felt like she immediately decided that she did not want to rent to me and came up with multiple reasons not to rent to me. I have contacted corporate to file a complaint and will also proceed further by contacting the appropriate officials to have this woman fired. Although the branch manager has the right to choose who she wants to rent to, Enterprise should have a policy that treats all customers fairly. I am a Nurse Practitioner who happens to be of minority descent and I am appalled at the service that I receive at this Enterprise.

One of many awesome experiences from Enterprise.Thank you for helping me and my family.

This is a very well run location. Ive tried some of the competition and this place is on a whole other level in terms of car cleanliness and quality of service. Very little upsell and in and out in a matter of minutes.

Great team with fast service. They were able to accommodate a schedule change on my end. I will be renting from them again.

I always like renting from Enterprise! Their service is consistent, and their staff is friendly and helpful.We rented the Jeep Grand Cherokee for a week-long road trip to Maine. The rental process was speedy, and I liked that the rental agent walked around the SUV with me. I also liked that my rental agreement was sent via email. So convenient!The SUV was extremely comfortable and roomy, and we did not encounter any problems along the way.I really liked the Grand Cherokee, so returning it was sad for me. However, the return was speedy, as well.I will definitely rent from this location again! I highly recommend them!

I rented from the Hilliard location for convenience sake since they had Sunday hours. Regardless of the crowd and the waiting line, the service was prompt. The return was even better as Enterprise allowed me to return the car to the auto body shop who did my car repair. They couldnt have made it more convenient. Thank you Enterprise. I will keep coming back to you for my car rental needs.

Always rent with them. Remember to fill up before returning the car they charge almost $4 a gal. Easy rental and return. Reasonable price

These folks hustle. The location has been slammed every time Ive been there, and they handle the stress well. The car was clean and fueled up. The logistics were crystal clear in explanation and the staff was friendly. Ill keep going back as I need to.

Staff here is nice and good pricing. They try to get you what you need at a pretty good rate.

There was a mishap with a reservation that fell on a day they happened to be closed. However, we called—although disconnections happened—an hour or so later we were able to pick up a car at the airport. It was a lot more expensive there, but after pickup they gave us a reimbursement for the difference. The lady that helped us at the Hilliard location upon return as genuinely apologetic and helpful. I’m thankful that even though our reservation had fallen through the cracks, on both the phone end and in store, the process to rectify the situation was smooth and we were compensated well. Thank you so much!

Not sure how it couldve been better. Easy to reserve, easy to change reservation, van was ready when promised, people friendly and professional, no problems any where along the way. Ill be back.

Customer service is top notch! Easy to work with when needing a different vehicle!

I was notified by Enterprise the morning of my pick-up that the vehicle I had reserved would not be available. My rep gladly offered me an upgraded vehicle and included free XM as a thank you for my understanding and inconvenience. I appreciate that kind of service and because of that, would recommend Enterprise to friends and family.

THEY PUT ME IN A TACOMA PICKUP INSTEAD OF A SUV AS RESERVED AND IT WAS NOT ACCEPTABLE!!

Ive been renting cars from your Hilliard, Ohio location for the past 2 years, but the last 2 times they have given me trouble. All of sudden there saying there unable to verify me even tho its shows in there systems that Ive been verified for my past rentals and none of my information has changed. Now I reserved a rental for a family vacation and they are now yelling me that I cannot rent a car from them without bringin a utility bill in, when Ive never had to do this before. I truly believe that I am being racial profiled by the manager who is new to this location.Also they never have the cars you selected and they will make you wait long periods of time while they take other customers in front of you who have walked in after you.

Great service for reservation, easy pick up or return..... just wish they would take more time cleaning their cars before presenting them to you.

Terrible experience with Enterprise. Had to wait 45 minutes for a car to be ready and they were all out of the type I reserved. “Upgraded” to a full size gas guzzler and the SXM radio didn’t even work. I tried this place because Hertz was closed when I needed to pick up the rental, but I’ll just work around Hertz’s schedule next time. Never had an issue with them like I did with Enterprise.

The Hilliard Location used to be the BEST!! But for the past year or so has become the worst!!! There’s a worker in there who gives them a bad rep! Her name is Cat. She likes to pick and choose who she rents to and what she rents to them. She wasn’t trying to rent me a car at all to begin with, saying they didn’t accept my debit card, which I knew was a lie because another location used it the week before. So I told her to run my card and if it declined so be it but I wanted proof. So of course she ran it and it was approved. She was trying to give the wrong size car saying she informed of that at check out which isn’t true because I would’ve NEVER agreed to that specific car. All she kept saying was they didn’t have any cars, when really all she had to say was, we have one coming up in 5 minutes. I got the correct car and ended up keeping it for two weeks. So I dropped it off at night because I bought a new car at a location right beside them and thought it was convenient to do so at that time since I had work the next morning. Cat calls me saying there’s damage to the side rocker panel. So I leave work to see “proof” and there’s literally nothing to the eye and a few scratches to the touch. She said they would need to collect a $500 deductible for that “damage”. I know for a fact that I didnt cause it and she said she has no record of that “damage” but of course there wouldn’t be if you can’t see it and only have to be up so close to feel it to notice it. I’m reporting her for discrimination and will continue to make a complaint until my issue is resolved and there’s a resolution for her actions. I’ve been a loyal customer for over 5 years and sometimes renting for months at a time with NO PROBLEMS to be treated this way. AVOID THIS LOCATION AND WHEREVER SHES AT!!! #Furious

Its excellent very polite ppl and very helpful.

If I could give a zero rating I would the The lady I dealt with was very rude and didn’t care about the situation that I was in I went to try to rent a car and I have been stranded along I 70 and I’m out of state and they wouldn’t take my money or anything or what even care about the situation that I was in she was very rude I had three kids stranded on I 70 and wouldn’t help me get a vehicle but thank God for budget they help me out they were good.

Did not have the car size I reserved at the time I reserved it. This has happened more than once. The staff is super courteous. If they could just manage it would be an outstanding location.

Ok riddle my this Batman... How is that your call center says I can pay with a debit card and not mention you have to have an in-state license to rent. So I took a 35 dollar uber to location, just to find out they wouldnt rent me a car, staff was rude and nasty about the inconvenience saying it wasnt there fault. Very very upset

Easy to rent. Remember to refule before returning, I forgot and got charged $33 for 1/2 tank of gas. The Bluetooth in the car we rented would cut out on every song. Other than that it wasnt bad. Will rent again but re fill the tank before turning it in to save myself $$

I had a wonderful experience with Enterprise last week. We requested a van with a DVD player and we couldnt be guaranteed this. The morning of pick up the manager called to let us know they located one in Columbus and were going to get it for us. Pete was great to work with. I would definitely recommend this location- they went above and beyond for me and my family.

I am a corporate renter and have used Enterprise for my weekly rentals for the last 3 years of being in Ohio. I go to the same Hilliard location because of the team they have. They are always courteous, kind, supportive, flexible and willing to go the mile to make it RIGHT. I would recommend this location above all others in Columbus as a example of what Enterprise stands for. Thank goodness they are my location.

They were very friendly Jeff did a great job making sure my experience was over the top! Couldnt be more satisfied spending my money with this location. Will return if Im in the area.

My overall experience was good. Ask for Anthony, he is awesome. Great customer service.

Efficient, friendly staff got me in and out. They called me within 24 hours of pick up just to see how my rental was going and made a follow up call after I turned the car in.They were also very apologetic about the broken air conditioning in the office.

Polite but more than I wanted to pay. Was able to find a rental car for almost $100 less from Hertz for the week.

Took over an hour to get a my rental with a reservation.

Always friendly and helps you find the car for your needs. Awesome people.

Associate who picked my call at this location could have been lot more polite and could have attempted to sort my issue. The issue i had was i was running 2 hours late to pick the car and she was not sure if she can confirm me the car i reserved even after i told i can give my card details so they have NO Show from me.The car provided was not clean and i had to purchase the fresher to continue my trip.If i have to opt this location again it would be only because they are open on Sundays.

Pick up of the rental car was flawless and very quick. The car we had was very nice met all of our needs for our trip.

The staff at the Hilliard location on main Street is wonderful. Always friendly and super fast. The only suggestion I have is to get more staff. Thats a busy location.

Staff was pleasant and friendly. Answered questions clearly. However, the car was obviously not cleaned / detailed too carefully before I received it. When I was taken out to inspect the car before leaving the premises, the trunk was popped so I could inspect it. There was a backpack in there. I asked, Whos backpack is that?? ... I did not get a reply, but the backpack was removed. Later (after driving home), I found a ball cap wedged between the rear windshield and the headrest of the rear seats. I also found loose change in the center console and an invoice for a previous customer in the glove box. I didnt feel the car was necessarily dirty, just some clutter left in the car ... but still, cmon. How long does it take to remove items left by another driver?? (And Id imagine that other driver was looking for his lost backpack and ball cap!) This car was rented and paid for by my employer (for work purposes), and it was no major inconvenience ... I was just slightly personally bothered by the lack of attention to cleanliness / tidiness of the vehicle prior to receiving it.

Recently, my wife and I rented a new Chrysler Pacifica mini-van for our trip to a business conference. Since Im a large man, requiring additional leg and headroom, the mini-van was a great choice for us. Our customer service agent, Sheena Williams, rendered exceptional service and she exhibited the kind of professionalism we expect from Enterprise. We will continue our rental relationship with Enterprise in the future. Thank you!

Sean is by far one of the best managers to work with at Enterprise. All about customer satisfaction. They go above and beyond!

The entire staff at this branch is fantastic. Manager is great. Super friendly and helpful. I rent all the time! A++++++

I had to wait longer than usual to pick up my rental, but I wasnt in too much of a hurry, and the staff was polite and friendly. The whole rental experience was great, I didn’t have any problems with the car. My deposit was returned in about 3 days after I returned the car, which I was scared would take a lot longer.

Enterprise in general has always been wonderful and this location is top notch. I tend to book well in advance and not need additional financial documentation, two situations where I see many folks are dissatisfied with their experiences. Even when booking on short windows or needing to make last minute changes this team has always been fast, responsive, friendly and professional.

Easy booking online, price remained the same as quoted, pick up and dropp off was fast.

I rent cars here all of the time but had a bad experience today. Reserved a car I my name and on my corporate card for a direct report to drive to a client visit. Have done this at least 30 times with no problem but was told this morning that this cant be done. I was given no options by the store manager other than have the employee pay for it - all expenses have to go on corporate cards - and then try and move the charges. If their employees made mistakes in the past I should not be impacted by it now. A transaction that normally took 10 minutes took 40.

The people who work here are so amazing and helpful!!

I rent from this location one weekend every month. Its like going to subway, they try to upsell you on everything. I get it, they are a business. However, it would be nice to walk in pay and walk out in 10 min without having to waste 10 more minutes listening to the same sales pitch every time. Also. If you have questions about your rewards points or benefits you will get a deer in the headlights look from them. I really only go to this location because they are the only location that is open on Sunday, which is when I return my rentals. If not for that I would go to the grandview location hands down.

I dont know about everyone elses experience but mine was awesome. Omar the manager has gone out of his way and over the top for me now three times. Great guys working there. Like I said three times and I can only complaint them.

Super nice and fastIn and out no issues

Best Place in Town in terms of Enterprise. Although I have always loved Enterprise. My family has used them for generations

They did a great job accommodating my crazy schedule. Im from out of town so they were very accommodating.

Not so great, if the car is not available then why does the app shows to proceed to store.

Enterprise is the only place I rent a car from. If you are dealing with best why mess with the rest. Really they are great.

Extremely friendly and professional. The staff is very welcoming and efficiently gets everyone on their way.

Enterprise gave away our SUV rental for our vacation without any notice and left us with no options this fourth of July holiday. I would recommend they fix this experience to clearly notify customer if there are any issues with the reservations so that last minute our family isnt scrambling to find a solution on our own.

Always rude to black clients, I reported this location to corporate before and just experienced the same treatment 2 years later. Look how many reviews this location has about customers being racially profiled. I am going to personally contact six on your side about the unfair treatment of miniority customers.

My experience was not positive. When I returned my car, the lady came to me and said I had damage to the roof of my car. The gentlemen who set me up in the car did not even have me look at the roof of the car. This situation was handled so poorly. Then I could not even an accurate receipt for my rental either. In addition, I was charged for 2 weeks without being told.

Excellent customer service. Responded to my requests professionally and exceeded my expectations. Highly recommended.

Pleasant staff, convenient service, customer-friendly. That’s why I keep coming back.

I used this enterprise for years with no problems. However last month and today yet another terrible experience at this location. Now I will NEVER use enterprise rentals again.

This is a busy location with a top notch staff that makes it look simple.

Friendly service, pickup and was in and out quickly. Highly recommended! Special thanks to Daniel for being professional and friendly. You rarely encounter both.

The car operated well, it was clean well kept. The folks at Hilliard were very helpful and informative. I would rent from them again. The vehicle I rented was just a bit uncomfortable for me in the seat. It just didnt suit me. Next time I rent, Ill just have to pick a different car. 5 stars fot the service.

Excellent service, always pleased to rent my cars there, Thank You!

Enterprise is Great but this location is very very bad experience. they look they do great customer service but its not. Only when the problem comes you know. so think once again the old location service is great but I dont know is the same people or not I had a very very bad experience.

From car breaking down, to being in the rental car inside An hour. These guys are no hassle, and amazing.

Very friendly and helpful staff as well as accommodating!