-good Mani Pedi experience overall.--pedicure very thorough, great work--they have cushy chairs, not massage chairs. Not a deal breaker for me.-covid conscious--asked everyone who came in to first wash their hands--most techs wore masks the whole time-not ♿ accessible. The bathroom and wax room are down three steps from the main floor, and the entrance to the salon is kind of tight inside a little hallway. Im sure they would be willing to accommodate the service to the client- but heads up to those who need.- Marketing is clearly on point here! This is a second salon of the same owners as Barbie Beauty in NB (it seems) and almost everything is branded. They have a cute album to choose colors from.-you can pay with cash, Venmo, cash app 🙌🏻.-Gabriella did a great job- photo attached. She clearly cared about my customer experience, made pleasant conversation, and had excellent attention to details for both the pedicure and manicure. Could have been a little faster, but all in all Ill be a repeat customer. No issues at all honoring my request for this specific nail art.
I got my nails refilled yesterday. 30 mins after I left I saw two of my nails were lifting. I called right away explaining that they were not done properly. They scheduled me for an appointment today. I get the nails fixed and check them out. I told the nail lady how the acrylic wasn’t adhering to my nails still. The owner approached me and told me that is what happens when your nails are to long and the nails are to oily. She then explained that I would have to soak them off and get a whole new set.So I asked if there would be additional charger since I just got them refilled Yesterday. She told me she would have to charge me for soaking off, add a tip and to put a new set on. The owner explained that they only fix nails for free with if the workers was at fault. She said if it’s a problem with a clients nails it would be an additional charge.I explained to her that I just refilled them yesterday and I’m not going to pay for a brand new set. She kept insisted that it’s normal for nails to not adhere to the actual nails and every few months I would have to soak my old set off and get a brand new set. I explained that her worker should have explained that I needed a new set instead of refilling my old set and wasting my money on a product that wasn’t going to last me.Unfortunately the owner kept blaming me for my nails being to long (which they are not long), oily and stated that my last refill was not completed by her workers. Which was a false statement since I have been going to them for 4 months.As a pay reoccurring and paying customer I am very disappointed how the owner handled the situation. I had a brand new refill set and there is no need for my nails to be lifting 30 mins after leaving the salon. Her nail ladies are a reflection on the owner’s business. If the work is not done properly you will lose a customer. I do not recommend this salon !
I called this morning to get an acrylic soak off and acrylic overlay. I was told $15 for the soak off and $45 for the overlay. A bit overpriced but the nails on Instagram looked good. After 1.5 hours of soak off and another 2 hours of overlay with a questionable shape from Liz, Scarlet did a French tip ‘design’. I didn’t realize it but I would be charged $25 extra for it. Honestly if I had a better nail shape, neat polish, and no cuts on my fingers (I counted two) I wouldn’t mind paying $85. I’ve looking for a spot to get my nails done in Highland Park for two years. Sadly my search is not over.
While more expensive than other nail salons in the area, they honor the time of their appointments, the salon is very clean and everyone has been nice and friendly. I was very happy with my gel mani and pedi.
Very nice salon. Pedicure was fantastic