They are only open between 3pm and 6pm. I think they should rethink thise hours. Otherwise very patient and helpful.

People that work here are great. But the boys are crazy. 3-5??? Really. I run a business and those hours dont work well with my schedule.

My wife ordered from Amazon. However, it was shipped through UPS to this facility. Said package will arrive November 25. It is now December 6th. Tried calling to speak with someone, and go figure I get a machine instead. Couldn’t tell me any information aside from they sent it to the post office and the post office has no information of ever receiving this package. UPS has always been unreliable with packages being handled. If it were up to me FedEx Express & Amazon would exclusively ship packages for me! Don’t waste your time with UPS!!! Brown can’t do anything for you!!!

Friendly staff good people working hard thanks

Convenient location and helpful crew.

Very inconsiderate rude and unreliable company.they are full of lies

Package delivered to wrong address in wrong city no help offered. Ups will never deliver to my house again mostly cause they cant find it. Employees need to be trained in simple vocational and location skills such as how to read an address or realize Thomasville andHigh Point are not the same town.

Apparently their open service hours of 10-1p and 3-6pm were too much for Mega-Corp to handle for parcel pickup/drop off... now they only have 3-6p service.. Delivering a world on Their Time.

Friendly staff, great service. I have to go here on many occasions to mail items out and the staff is always friendly and helpful to me.

Went there and a worker named Shannon answered the door at 11am and told me they were closed. I informed her that the customer service number said I could pick it up at 10:30 or later today. She said that the customer service center was lazy and did not change the hours because they were lazy. I then called the customer service number and told them this. They said we would get a call within the hour guaranteeing a solution, but we did not. We went back up there and she yelled at us because she said we lied to customer service. Shannon needs to be fired immediately for being rude, mean, and dishonest!

A worker named Tina Jackson along with a manager named Louis refused to give me my package TWICE after I called customer service to verify hours of operation. I was on the phone with customer service WHILE I WAS TALKING TO TINA and she still refused to give me my package and told me to leave the property. Tina was very rude the entire time and I do not think she should be there anymore as she clearly has no customer facing position skills. The level of disconnect between customer service and the customer center is laughable, but Tina and Louis’s demeanor are not and there should be action taken. I’ve worked in customer service and give workers the benefit of doubt because I know how it goes sometimes but this interaction was horrid and unacceptable.

Fantastic service, great hard working people.

Paid for 2nd day air to make sure a time sensitive package got to me on time but the driver couldnt locate my address considering they have dropped several packages off to me without problems, contacted customer service and they acted like they didnt care and the only thing they offered to do was drop the package at the local UPS store for pickup IF the driver makes it there before the close... For a company that prides itself on on-time delivery they surly dont get my vote of confidence!

This location is great for me. Its so much closer than the UPS Store locations. Its convenient and the customer service is great.

Work

Great atmosphere people is in good spirit

Hands down I live in a great area to be able to ride to my favorite place to ship and and send it off without a glitch to the woman that I love great place great location needs a little bit more exposure where it is but I guess is in an industrial park and its hidden but its a great idea for me and they always do a good job.

My visit was awful. The customer service lady was more interested in seeing another customers wedding photos, instead of getting my packages. I came in before him and was the only person there.

Open weird hours. Plan on 2 trips. One for open hours and one for drop off. They still have the crazy lady that always complains and thinks its her job to know the contents of your package

Slow service but polite attendant and well, its UPS so it going to get their provided its packaged correctly

The 800 told me to pick up the package from 10-1. High Point local Mgr. Decided to change the hours. This is poor customer.

Staff is rude. I have problems with last 2 pick ups. Definitely would not recommend using that location.

Grateful for this necessary postal service. Prompt accurate service.

Terrible customer service. They did not want to give me my package (an iphone) because my last name on my ID was different than on the package- although my first and middle names matched and the address matched, AND I showed them the email confirmation from Apple about the shipment that matched the tracking number.

I was able to mail my package. However, its closed in the middle of the day for 3 hours so I had to come back. Apparently questions are not allowed because when I asked, they were rude and unhelpful. Its not a very customer oriented evironment.

The hiring manager was nice and helped me fix issues with my application.

If you have to go, its ok. Inconvenient location and Really strange business hours . Call ahead.

Very pleasant employee. Great service.

If i could give this place a zero I would. Why anyone would hire that woman for a customer service rep position Ill never understand. She was loud, rude to every customer in there, obnoxious, argumentative, and I could go on, but I think you get the picture. One customer told the csr that the 800 # for ups told her that her package was ready for pick-up at that facility, and the retort she got was well the 800 # never knows what theyre talking about. Fine representative for UPS!! Several of us had received emails stating our packages were at this facility, yet each of us left without our package. Another customer asked to speak to her supervisor to which the csr replied i dont have one. Im the only one here . I wouldnt recommend UPS at all and this woman who evidently runs the place needs to be transferred to the warehouse running a forklift! Or better yet, fired!

Easy to get to and pleasant staff

I ordered a crib through Amazon prime; max transit was supposed to be 4 days. It has now been two weeks! Driver came into my neighborhood, pulled up to my driveway and left without getting out! Inexcusable! Not only that, but theres no contact information for the UPS location in Archdale and no one at the 800 # knows what theyre doing or how to handle a call on a late shipment, other than letting you know at 1640 you can pay additional for a two hour window ETA when they stop delivering at 1900 and your shipment is out for delivery today by 1900. UPS is by far the worst carrier out there for freight, small package and air freight! This is not my first round with them, but should be my last as I will start making my own shipping arrangements when I order things.

They do not open until 3:00 p.m. This makes this customer service center almost useless.

Tim runs UPS with an iron fist. No messing around. Everything is off limits.

Great service from shipping clerk, very buisness minded...

Very good service and help for me.I had never shipped from there

I have had package after package drop here with no one home now a driver leaves a note on my door that he will try again first of the week. suppose to get it in two days but he has taken it back for monday del. where do they get the drivers from? some kind of mad at him bad reflection on ups. will refuse ups shipments from now on.

Fast, knowledgeable, and polite service.

For some reason I had to keep driving up there because they dont know how to knock on a door or ring a door bell they need better drivers

We love our driver and the staff at the sorting facility.Garret TraylorHigh Point Music- Archdale NC

I will never usp again

Cost is high

Would not deliver my package even though I left a note telling them too because i would not be home during the week. ups sucks

Great helpful employees

Ups gave me the run around for 2 days after my package was suppose to delivered and the customers service rep couldnt help with your shipment pass what u could do yourself online. Will Never use again!

Great customer service!

I thought the desk lady wasnt very polite

Great people!!

All about the customer service!

Quick and reliable service

The lady at the register seemed super stressed, overworked, and dismissive.

Driver literally knocked on the door once and ran away! I paid for 2 day shipping and still havent gotten my package and its been almost 2 weeks! They left it at this facility which NO ONE answers the phone at. Hoping I can get my package tomorrow

Very fast and efficient!

Rude and couldnt find my box

Customer service was nice and respectful

Good

Never open on time or open

Counter is under staffed and slow

Poor customer service at the desk

Helpful

Ok