Cmon.. i know halloween is coming but GEEZ! And yes that is a puddle of someones old urine in the ladies room. How can I let my kids use the bathroom here? Btw, the sales floor isnt much better.

Its got some stuff in it. Toys, mostly.

Toys R Us has always been a great company providing us the consumer with lots of happy moments. From being a kid to being a young adult you can always find something that interest you from Toys R Us. Whether you need a bicycle whether you need a remote control car whether its a Barbie they stock it all. They even stock baby furniture baby strollers high chairs car seats and last but not least video games for your latest and greatest consoles on the market.

Toys R Us is a wonderful toy store where people of any age can enjoy and view what they have in stock. Toys, video games, and accessories. But although, Tots R Us can be quite a phenomenal store, it of course has its flaws. Calling the store and asking about a certain product to see if it is stock has given me a hard time to see if the product is actually there. Ive called them countless times about a toy for myself in a video game. When finally someone answers my call, they then leave the phone and Im left there with silence on the other line. Stock there is astonishing but rather phone services are done incredibly poor. Lastly, customer service is done poorly showing that these people do not care about an another individual. While of course there are some that are doing well at their job, decent to say. Overall, this Toys R Us is decent, the stocks of toys are amazing but just services are lacking at most. I recommend this store for some things.

I have been a ToysRUs customer for years, and even though I do not belong to this part of town, I stopped there for a friends child gift.I found the staff very friendly and helpful, and I found exactly what I was looking for for my price range. The store was organized, and the bathroom was clean.Lets give credit when credit is due. We dont find too many people taking time to write a positive review. Sad but true. Good job!

This place was my childhood. I would always grab a skateboard or ripstick and ride around, looking at all the toys and games. Staff was nice and very knowledgeable, and they almost always had every toy in stock. Sad to see it go.

Horrible management and staff! They are not helpful at all!! You ask them a questions and instead of trying to help they tell you they dont know or to check online. On Top of that there toys are super expensive!! Same toys you can purchase online for a fraction of the cost!! They should definitely close down seeing they dont even like to work there!!!

Has special offers other stores do not have. Make sure to check out prices on their online store, could be cheaper and they match prices. You can buy online and pick up at store same day for some items. Being in Hialeah, you know it can be a bit in unorganized if you enter few hours after opening, definitely during December; not the stores fault. One of the oldest store in the area!

Ask for ALEX. He is the best manager to ever hit the stores. He needs to be promoted to CEO. He went above and beyond for me and my wife like no other manager would have done. I went in looking for a Mario Wii U Console and they were all out but he found a way to get it for us!!! Truly one of a kind. When I asked around, everyone said he was a manager focused on customer service and that he does things like that all the time so this is the least I can do for him. I hope this review gets passed on to his superiors, he needs acknowledgement. He deserves it. Toys r us in Hialeah 103rd street. Way to go ALEX!!

Store is messy most of the time. Toys are on the floor, in the wrong aisle, or have the incorrect price on them. Employees are unable to help you on most days not to mention it is difficult to find one since there are barely any on the sales floor. Managers usually dont appear when customers ask to speak to them and are also unhelpful in most cases. As a former employee, the work was very stressful and I was expected to complete unrealistic goals handed down by management such as cleaning and organizing multiple departments while running errands for management only to be called slow for not meeting their expectations on time. Most workdays I would leave at 2 or 3 am and sometimes was scheduled to come back in the morning after working into 2 or 3 am. I once even had a Manager attempt to restrict me from leaving the store until 10 pm when my scheduled time was till 8pm. She told me I was not allowed to leave because she said so. Essentially management lied to an employee to restrain said employee from leaving the store at their scheduled time. Equipment such as scanners or guns are unreliable since they freeze most of the time or dont connect to the network preventing many employees from doing their job for a period of time. Much of the work place Is unsanitary with used soda cans and coffee cups scattered around the store and uncleaned inventory/warehouse for back of house employees to work in. Work is sometimes dangerous due to having to carry 90-160 pound boxes down very slim ladders.i was also never given a proper training training for my position and there is a noticeable degree of favoritism in the store. Lastly, the pay is not work the work the average employee goes through. I do not hold any resentment for any one there till this day and wish every employee good fortune. However, I advise everyone not to shop here or work here. Store could use serious improvement.

Management here is extremely horrible, I come here almost every day because I live really close if I didnt I would not even put foot in the store I spend thousands of dollars monthly buying gifts to family members and my daughter. This has been the worst Christmas shopping at this location ever not to mention that they make their own rules for example if you find an item that is three cents you cannot purchase it which is total BS second they do not let you price match More then two items which is not a Toys R Us policy. On top of that big leave fixtures on the floor that they are currently changing ladders and blades unattended. I caught myself shopping looking back and seeing my 3 year daughter next to the ladder I instantly took a photo, I will definitely be contacting customer service in regards to this matter they should not have any blades at childrens reach, its a childs store at that.

Very good service and good costumer service.And if your children love toys I would defiantly suggest toys-r-us.Bathrooms are good and clean.Prices are fine.Last time I was buying my daughter a present the baby alive snack and Sarah,and she was so exited to see her present.Im very expressed with toys-r-us!

Went in to see what they had left after the Going out of business sale just to browse. To my surprise they had alot of merchandise still on shelves. I was expecting lots of empty shelves and chaos. It was neat and most of the things are still in their places. I came out with a stock cart full of things that an employee helped me with. They were no available buggy so he pushed my bags to the car. Really hate to see this store close its doors.

Always had a great time purchasing here in this location since I was a kid till this day I still purchase there

Sad to see another chain store go out of business for sure. Good deals to take advantage off

Good now that prices have dropped however still heartbreaking its going out of bussiness. At least now you can toys at normal price instead of toyrus price

Used to come here as a kid cant believe Toys R Us are going out of business =(

Excellent, the young lady behind the cashier was very concern if got everything we needed. Very friendly service.

Wish I could give it zero stars!! Managers is horrible doesn’t speak English and talk to staff bad about the customers to them im bilingual. They have prices posted and then you get to cashier no one knows what they are doing! Buy your toys elsewhere!

Store in the process of closing down. Great prices due to things being marked down etc.

Worst customer service I ever experienced in Hialeah, we tried to return a stroller an item ordered in Baby r an we called the store to ensure it could be returned to any sister property, a policy an alleged store manager maria, did not respected or wanted to do, she was extremely rude with my wife with an 8th months pregnant woman, I could not believe what I was seen and expected to see cameras or something, i am a gentleman and will never disrespect a woman but I was astonished, I could not believe that a placed that is mainly focused in making kids happy could employ a woman with this attitude, if you work with people I understand you cannot please everyone all the time, but at least try to be respectful, and polite when saying no that goes a long way. I added this establishment to Yelp so I could post this review there as well and make people aware of what they will be facing if they go, at least warn them to leave their kids at home before going. if you are interested in seeing the face of Maria the manager go to yelp, that is the face she had when she was dealing with another customer. will never return to this place again or will recommend it, my kids will have to settle with Walmart toys, but here never again!!!!

An amazing toy store they shouldnt go bankrupt.

Awesome shopping experience... the Manager William is super helpful and knowledgeable about the products and all associates were smiling and friendly.

Very sad that toyrus are out of business. i feel bad see alk the shell emptys and half of the store empty.

This place is absolutely horrible! The employees are ALWAYS hiding in the side room, ( next to the clearance and puzzle toys). IF you find one, they dont know anything about the toy you are asking for. This team seems to be the most unhappy, depressed and miserable group on earth,( Cmon, you work in a toy store! How much better can it get?)(nope, you wont see 1 smile). Try calling ahead to save some time?!?!? Yea right, they dont answer and when they do they directly place you on hold (without saying please hold), for an incredibly long time, or you have to hang up and call again. Extremely unprofessional! The store is Completly unorganized ! And all the 7-15 year old toys are so cramped you prob wont find what youre looking for (did I mention they are the worst at restocking and organizing their merchandise, and will not pull something out of the back. Even if their computers say they have 3 of the item do not rely on them, they will often have just disappeared. But if you do manage to find what you are looking for dnt bother looking for the price you prob wont find it, just go straight to the price scan machines. And the best part, careful with how much they charge you! I, have had to specifically mention the price in the ad, in order to receive the sale price on several items at this store (funny how the ad does not mention anything about requesting the sale price).

I love this store I cant believe they are close it 😔😔

I think kids enjoy even just walking around this shop, sad that it is closing.

THE WORST TOYS R US EVER!!! dont waste your time and shop there you will come out frusturated and upset. I never write reviews but I had to for this awful store!

Completely inept staff. Had to leave without buying anything because the cashier man did not know how to use the computer to check out people.

Great Store with Great Service. Fun place to shop at.

I called and reserved it toy for 2 weeks and when I arrived it was set aside for me just as I promise.

The perfect place to buy but I think their prices are a bit high :-)

I go to a huge toys r us and might i say all brands all the time im going tonight because its that good

Decent clearance/closing sale, store is clean.

Great selection but prices seemed jacked up. Its organized and well maintained

Horrible customer service, I was trying to talk to the manager about the price and name of a toy that was ringing up incorrectly and the manager was giving me strange excuses and just wanted to walk away. Then when I used my phone to show them a picture I took in store that the name and price that rang upon the register was wrong, she didnt try to help at all. Then I used my phone to show them the toy on their website and still they didnt want to help. So I left the toy. How can a toy with the same barcode have two different names and prices??? No thank ToyRus, you just want to steal my money and give me no good reason with your shifty staff.

I feel bad they are going out of business, sucks for our kids.. but on another note, damn it, clean your restrooms while you are still open to the public, and get pest control as well, there still kids visiting your store.

Excellent gym. Staffs are friendly and the gym is well equipped.

Need toys? Try ToysRUs the staff was so helpful, kind and friendly they knew where everything I was looking for was, Thank you ToysRUs I will be back

This isnt the best TRU store for its selection. Especially the baby products. The staff is very polite though.

The other reviews were right. Dont even bother to call. They dont answer.Ni te molestes en llamar. Ellos no contestan el telefono.

Horrible store with a non-speaking english crew and also why dont you answer the phone??? I have called 6 times to be hung up.....

THERES A DARK SECERT LOOMING IN THIS PLACE, DARK MAGIC EVERY. SACRED LAND THAT HAS BEEN PILLAGED BY PEOPLE.tey got coool legos tho

I just buy legos good price the legos are so yeah ldk

HELLLLLLLOOOOOOO THE PHONE ISRINGING IS ANY ONE GOING TO ANSWER THE PHONE THATS EXTREMELYUNPROFESSIONAL . .....LOL THIS STOREIS A JOKE

Brought my son a couple of toys from here I love shopping here.

No one around to help, long lines to pay!

Had most things I needed.. worker need to be able to help more

Me and my kids love going here, its heaven for us!

Omg best deals right now so upset that they are closeing

Great place for people who has kids and its a great place to work also

Not enough people at check outs and not well trained staff. Spent almost an hour at the register with only three people ahead of me.

Juan and Maria are always soo helpful in finding just what my girls are looking for :)

Terrible customer service. Unbelievably expensive. Hope for another toy store to open soon

Horrible. No one on the floor to ask for help. This is why online is the future. So sorry

Great to find good deals to give for birthday and Christmas.

Worse customer service in the history....you spend hours calling for information and nobody answer the phone...you finally drive over there and they treat you like youre bothering them and not like theyre giving you a service

This place needs a makeover Looks old. The air conditioner has to be fix an the bathrooms is a shame.

Super!!I love Toyrus😁😆

2days before christmas only 4 cashiers open and its like the ladies are competing on which one does it slower! 😡

This the worse toys r us you can visit they should close them down . Not even the managers know what they are doing .

Been shopping there since it opened. First with my girls, now with my grandkids...

Sad they are closing, great times briging my kids.

Disturbingly Quiet but great service

The worst store. Beware of the roaches and unhelpful employees

This is the worst place to buy a toy, this stupid people ask you to take a a ticket and take it to the register, they put a lot of tickets in the bike like they have a bunch of them so after you spent 45 minutes in line they say Im sorry we dont have them anymore in top of that the organization is sucks and you can barely walk in that place

Worst costumer service ever.... Very rude staff.

The store is closing out, but prices remain high, only 10 % the entire store and Lego only 5 % discount price

Didnt this place close down?

Legos are a little pricy

Thats one of the ugliest store I ever seen and its an update and needs an upgrade and he needs employees whats great skills

Always fun to shop here

This location is a joke!!!! I am appalled at the customer service or should I say no customer service what so ever!!! I will be contacting corporate and making a huge complaint this is the worse store I have ever been to..

Online says they close at 8 on Sunday, negative! They close at 7. I tell one of the employees they should update the hours online and she replied she only an employee at the store. Lol

Been coming to this toys r us forever and its still the same with quality items and sometimes hard to find things.

Really nice, lots of options.

Prices are high and Im sad its going away but the most dissatisfaction is where the exclusive toys are going.

Great place to shop and celebrate a birthday

Loved it but closed

Incredibly bad customer service. Avoid it as much as possible

Really bad, almost 1 hour to pay, just one line open and the manager Carlos very unprofessional

This store used to be better!

Going to miss them

RIP you will be missed

Good toys for kids

They will be missed

Still good.

Not enough cash registers open.

Worse than the flea market

😢

They sure have the latest toys

This location is closed forever

Nice price

Amazing ❤

I want to go there

I dont like it

Going out of business

My Childhood Memories ;)

Needs to improve inventory.

Awsome