Very friendly and professional service. They will call, text, and email you an eta.

The technician that came was very professional and knowledgeable. He repaired the icemaker within 30 minutes and thankfully it is still working.

I liked that they called out the technician from A&E Factory Service to come. I was able to get an appointment the next day. The technician was able to take a look at my stove range and immediately diagnose the issue. He had a spare burner that he was able to use. All in all, I am glad he was able to do the repair quickly!The only issue I had is on pricing. I understand calling anyone to do a repair can be pricey, but they charged a $99 diagnostic fee (which is a little high, and could be waived if we go ahead with the repair). But all in all, I am happy that he was able to do the repair quickly. I recommend it, and would call them again!

They took 2 attempts to fix the fridge. 3 days later it broke again. The tech came out and forgot to reconnect the fan. I had to watch a YouTube video on how to reconnect the fan. The ice maker stopped working. So, Im very dissatisfied with their service. They subcontract to smaller companies to perform the service calls. The company we got - kid was 3 months into the job. Cant blame the kid, the blame goes to Sears. Master protection agreement was pure trash and waste of money.

Not happy at all.Paid the fee for NOTHING. . .The guy you sent didn’t fix anything. He turned it on and said “everything seams to be working just fine”. B.S. will NEVER use Sears again!

Very good

Good and honest professional, we just didnt went thru the repair because the Kenmore product we bought, it is not Kenmore, it is LG, which left a bad taste about Kenmore and Sears, never again any of your products

Very professional Service. They let me know when the repairman was on his way and his arrival time was exact. The repair was perfect. They had the parts needed for my model. This is the second time I have scheduled a repair for different appliances online. I highly recommend them.

In the eleven years I have had my Kennmore appliances one has had to be serviced, the eternally used washing machine. I always receive confirmation a day before the service, which is extremely helpful in remembering appointments. When the repairman is on his way, he never fails to make a courtesy call regarding the approximate minutes til arrival, another helpful amenity. EVERY repairman who has been out has always been highly qualified to do the repairs, courteous, professional, and prompt. Discussion about the service and repairs is always informative. I am never led to call any other repair service other than SEARS HOME SERVICES. If this service isnt broken, why fix it? THANK YOU, SEARS!

Terrible service and even worse communication, refrigerator broken for almost three weeks waiting for simple parts available overnight from other repairers. they dont answer the phone or text messages, cannot be bothered with customers. not even worth one star. would have been better not to have even called them and spent the money on worthless non - service

I have already sent an e-mail with my comments. They kept as (my wife and I )waiting for a whole day and the technician never called and never came. When I called the 1-800 number they answered from Manila (!!) and they hadnt the faintest idea where the technician was. Finally at the end of the day I had to set up a new appointment in four days time. The technician came but he said that the fridge was working perfectly and as far as the ice maker that did not stop when the bin was full, he said it was a faulty design and I had to switch on and then off, because there was no way for it to stop automatically when the bin was full. Great adviceIn summary the service altogether was lousy and I would not recommend it

Services man was the Best!. Great Company

Once the correct parts got delivered, your technician was able to finish the job fairly quickly . Thank you for a job well done!Can I extend the current warranty?Please advise

I found the service for the dryer to be poorly, they never did the maintenance on the dryer.

Excellent customer service. Richard the technician was very professional.

Had the part that no one else did!

Fast/Efficient/Service was delivered quickly and technician stayed until he was sure everything was working well. He was terrific!!

On time, and knowledgeable technitian conducted the repair of my freezer and so far has been working perfectly since then

I always get good service and I like to thank Alberto and his great experience has been to my house and mom s twiceThank you again

Looked at outside unit. Said pressure was ok. Turned off unit and turned it back on and said its ok now. If it happens again just turn it off and on. I said you did not look at inside unit. He said its not covered. I asked him to call and he said if he calls they will just tell him it is not covered. He left and then I discovered he left thermostat on heat. Not happy with his service. Never had a problem before. Been a Sears service customer for many years. Also, I do have coverage for both the inside and outside units.

The repair technician was very prompt and did everything that he said had to be done. I am very satisfied with the service.

The online appointment process was seamless, the tech was on time, helpful, knowledgeable and friendly... I highly recommend them.

TECH HAVE A LOT OF EXPERIENCE AND HE KNEW WHAT HE WAS DOING AND VERY POLITE

Polite and got the job completed perfectly!

I had a terrible experience with Sears Appliance Repair. The technician did not show on the first visit. The next day he came to my house and claimed to fix the AC in 20 minutes. He charged me and left. An hour later the AC unit was not working. Sears has sent other technicians and nobody can fix the unit. To top it all off they refuse to give me a refund, HORRIBLE

We were hit with lightning. The first tech misdiagnosed what was wrong. Sears ordered parts for me that were delivered incorrectly. They cancelled two appointments. They never saw that the freaking motherboard was fried. (after being out of service for three weeks I hired someone else to come out and look at it.) This whole thing took four weeks.... Dont use Sears for anything.

Repair / Serviced Central AC

Tje experience was very good, the technician was very profesional and I arrived on the time frame scheduled.

I am no satisfice becouse the mayor problem is not resolve i am very desapointment

On time. Very helpful and courteous. Great service

ON TIME! COURTEOUS, KNOWLEDGEABLE, PATIENT, FRIENDLY, CHEERFUL, AND HE GOT IT FIXED...YEAH

Amazing work done by these technicians! Very appreciative!

THE SEARS THECHNITIAN HAS WORKED IN MY HOME WAS GOOD, BUT THE SEARS CUSTOMER SERVICE AND SOME OTHER TECHNITIANS HAVE TO IMPROVE CUSTOMER RELATIONSHIPSSOME OF THE REPRESENTATIVES ARE VERY RUDE AND THEY DONT OFFER YOU OPTIONS. I HAVE TO WAIT ALMOST A MONTH TO GET REPAIRED MY DRYER.I HAVE TO WAIT FOR 3 TECHNITIANS TO FINALIZE MY JOB AND I PAID IN ADVANCE FOR THE $ 200 ONE YEAR SERVICE

On time as scheduled. Thorough exam. Wasted no time.

Problem solved. Technician did a great job.

EXCELLENT AND VERY PROFESIONAL,IM VERY HAPPY,THANK YOU .

The problems was fixed in less than 15 minutes, cleaning some pipes; It seems to be very superficial work done, and when a saw under the unit, clearly can see a need of deeply clean..... Im not happy with that work.

Great Service and the technician was very nice and helpful.

Very good service and this time I remembered the coupon

Excellent service. Wouldnt have any one else do my repairs then sears.

Great service, clean careful work and tech arrived on time. What else can one ask for?

The Sears Refrigerator repair has been Ridiculously bad. It has gone from bad to worse to terrible It started on 8 Dec and every visit was 1/ Late 2/ FAILED to produce any Result 3/ Wasted more time and money. Thermometers in our freezer & fridge showed temps First went down to 42 (set at zero F), then rose to 46. the 3rd visit failed to fix anything and charged us to order a compressor. On Sat, 19 Dec Luis came back but NOW said compressor didnt need fixing, just a couple leaks. When he left he TOOK OUR new compressor with him. Temps immediately started to RISE from 56 to 60 first 2 hours and 24 hrs later to 80 F. Worse, when we called we were told the compressor WAS installed! Its now 2 weeks with NO Refrigerator AND NO solution

The contractor show up an he told me that we have to wait until the compresor stopworking until they can fix it, the noise is because the relay is not working properlybought until the compressor do not star over Sears do not want them to fix it soknow the is not working an it happen on a Sunday afternoon now we have to wait2 days to get some one to go back an check it over again, an them is going to bea waiting perior of 3 to 5 business day to fix ??? what happen to the food it just get spoiled.

Very disappointed with the service Sears gave me over my BBQ grill that they did not want to cover the broken parts of the grill. The grill is on its final month of the 5 Year insurance coverage they were making slot of excuses not to fix the covered parts.

Excellent service; punctual, professional and courteous personnel.Jack

It was very good. Service man was prompt and professional .

Very good service, on time and professional.

All went well. Good service.

Not good at all, again broken, again have to take a day off work, again I have to waste my time and money.... no, not good.

Excellent and professional service. Thanks!

The service was great, fast and the tech very nice

They really fell down on the job!

Service person was very professional. I am so glad I had the Searss service contract.

The repair guys was awsome

I had no service on 27 Feb. check your records. had service on 23 Feb still waiting for receipt foe 23 Feb. service

On time knowable and courteous

Whats the point of purchasing an extended warranty if the technician you send is unqualified and unprepared. Same goes for customer service. I ended in home depot having to purchase the exhaust pipe and elbow repairing the damn thing myself.

The technician was very knowledgeable and took care of the problem right away.

The technician came on time, very professional, very thorough in his explanation of the problem and the solution, did a very clean job, tested everything and very friendly and honest.Thank you!

Horrible SERVICE JOB NEVER COMPLETED THE TECHS COME TO THE HOUSE ORDER BIG PIECES LEAVE THE ITEMS SIT IN MY HOUSE FOR MONTHS AND NEVER REPAIR THE PARTS AND MY WASHER IS STILL BAD THEY ARE REFUSING TO SERVICE MY WASHER TERRIBLE HORRIBLE

Excellent service.

Good

Very good

Just fabulous, i loved it

Problem still exist

The store closed

You find many useful things

Very happy with attention, sears service and about the technician Carlos, who was assigned to me for my great repair, the freezer has been new for days, he is a very super-layered and very friendly technician and gives peace of mind to the client about what he is doing to the freezer team I give it 20 star

Nothing of the extraordinary but of the same

They are very efficient

A single dependent, long tail