Booked a flight for my birthday and travelled out to Hershey from NY for this specifically with my husband. Unfortunately, we never got to ride. Despite great weather & wind conditions over the course of several days, our flight was postponed and then cancelled day by day until we eventually had to give up and leave. We even extended our stay just hoping it would work out, but alas the flight was cancelled and cancelled again. Disappointing, but what can you do? Weather is obviously outside of their control...But communication was so sorely lacking, with little in the way of updates that couldve let us plan accordingly instead of just sitting around waiting to be disappointed again. Getting through to them was a nightmare and it felt like we were constantly given the runaround. Promises to call back were never met, messages never returned.They promised a full refund on three separate occasions but never actually followed through. Then claimed theyd processed the request and the money would be in my account, which it decidedly wasnt. I had to harass them for weeks calling their office to no avail. It was only when I threatened to get my bank to do a chargeback that I finally got my money back.Definitely put a damper in my birthday weekend, and I would never want someone to have to deal with the frustration. Save your money for a company that deserves it.