I have used RHINO HOUSE CLEANING for about 5 months. I was very satisfied and had planned on being a long term client. Elizabeth, the gate keeper, is in need of customer service training. I will try to condense my experience, but there are multiple layers. The cleaning before my last, the crew broke an antique ceramic piece. I didnt report it, because as a business owner myself, I understand things happen. However I was not happy that they didnt inform me, and think I wouldnt notice. So last cleaning, my bathtub drain was completely removed (not a clue why) and just left in the bathtub. When I tried to reattach it, it wont close completely, leaving the tub useless. And, again, the crew didnt inform me, which is wrong, dishonest and frustrating. So i called to request Rhino repair it. Elizabeth was infuriating, basically accusing me of lying. First she said neither incident wasnt reported to her by the crew. When she asked them about both damages they said they didnt do it. Showing me they are dishonest liars. Elizabeth clearly wasnt budging on the fact were innocent, making me the liar. I explained to her, I wasnt asking for monetary compensation. I JUST WANTED MY DRAIN FIXED. She said the crew will get a warning and she wont send them back to my house. No! Rhinos employees are dishonest. I requested MULTIPLE times to have the owner call me. As a business owner myself, I would want to know these important facts that are going on in my business. Its been 4 days and no call from the owner. If our business got a complaint of this magnitude, a return call would happen within minutes! I was also giving the owner enough time to divert a really bad review. Sadly, if the owner had called (at all) they could have salvaged me as a client. I am so insulted and infuriated at everything Rhino has NOT done for me. But Im happy to at least learn now that their crew is dishonest. And Elizabeth should be looking for a new job, by the way she treated me and the situation. Luckily I have the ENTIRE conversations saved via text. Ive always had my house cleaned regularly for the past 30 years and have never encountered such an awful experience! Beware!

Great service, My house looks super clean now, I’m impress on how clean my house looks everything looks perfect they did a great service.

Amazing service, communication and attention to detail.