The technician, Clay, was unprofessional, argumentative and did not properly explain my service options. Before arriving, he called and complained about the parking options downtown, he told me my dryer didnt have a pump (only to discover that the pump was the actual problem). After the diagnosis, he exclaimed that he wouldnt put money into fixing the dryer, but I had 30 days to do my research and decide what I wanted to do. After a day of research I decided that I wanted to get the service done. When I called Sears to request the service they said the technician (Clay) did not indicate what the problem was and that I would have to send ANOTHER technician out to determine the diagnosis.Im not sure if this is standard business practice but this is costing me time and money to send another technician out to diagnose what Clay had already determined. Now, I will have to wait even longer to order parts and get the job done. Meanwhile, my tenants are without a dryer for another week and have to take two more days off from work to be there during the repair. (2nd diagnosis and repair)Overall, Clays attitude was poor and service was not helpful at all! The information he provided was inaccurate and misleading. This is why I am giving this rating a 1 out of 5 stars.

My fridge has two months left on the warranty. They told me there was a leak but they couldnt find it, so they charged it and told me to just wait until it happens again and call them back. Convenient that this will likely be after the warranty expires.

Terrible service. Its like theyve been closed for years.

Horrible, made the appointment, they never showed up. Called. Then three times, kept telling me they were coming, never showed. Horrible service!

Had my part right off the shelf.