I initially called Raffa to maintain my boiler. It turned out that the boiler was releasing a high level of Carbon Monoxide. I called Con Ed O&R who confirmed that it was off the chart. I had to shop for a new boiler. My Tech, Rob told me that Chris Raffa would give me a quote. Chris sent me a very thorough quote which included all the materials and labor. There were zero surprises. I got 4 other quotes. These quotes involved not only the same material but the same boiler in 2 cases. One guy wrote a quote vaguely on my wifes notepad ($2400 more). One guy sent me a quote with 10.15% tax on labor. Raffa was by far the lowest. 2 gentlemen came and installed the boiler. Rob was super helpful to my wife. Everything went seamlessly and there were no surprises. This is the best outcome that a person can ask for. Im very happy with Raffa and how they work.
Their technicians are incredible...their warranty isnt worth anything. Had an A/C service done in 2018, and less than one week later the system I was told was fine stopped working. The tech wanted to do the right thing but the boss Chris said he didnt care and to charge for another service call. Fast forward to last week, and a pair of shower valves they fixed 9 months ago failed. Again the tech wanted to do the right thing, but, I was told, again by the boss Chris, and I quote its an old house and I dont want to be married to the warranty. Be very careful if you actually want a warranty. I cant give zero stars, otherwise I would.
Worked with Raffa A/C on an air conditioning installation over in Nyack, NY. They were a pleasure to work with and were accommodating to our schedule. Chris and his Son were a tremendous help and is a huge asset to the team. Looking forward to working with them again in the near future.
Wont return for warranty issues and whats worse wont respond.
Very good work and reasonable highly recommended
Honest, reliable... great service!
Great company the guys are very nice and work fast and clean ..
The best