I made an appointment for winterizing my hot tub. I spoke with Miranda, the service manager. I was told to call back in a few weeks and I fully expected that this was taken care of. When I called a few weeks later, it was confirmed that I was on the schedule. I gave my personal details and left my credit card information. A few minutes later the owner called me back and told me they dont take new clients. No discussion whatsoever. He was rude and unapologetic. Now I am left scrambling to find another company that can perform the work before I leave for Florida.

Our hot tub was originally purchased from Cape Cod Aquatics by the previous owner of our home. We have continued to have them maintenance it for almost 6 years now. Yes, there is usually a wait for spring set up and winter shut down, but that is to be expected. Of course, everyone wants it done around the same time. We have been very happy with their service and communication. Everyone we have met is knowledgeable and helpful. And, when its time for a new one, we will get it from them. For now, they keep helping us make this one last by keeping it properly maintained. Thanks guys!

The owners are knowledgeable, friendly, and extremely helpful about my queries into purchasing a new hot tub.

We bought our jacuzzi five years ago approximately. Jim was helpful and informative as was Michele. Past August we had an issue. Sent someone immediately. The repair guy was great, very professional and knew his product. All is fixed and tub is running great this bitter cold winter. I would recommend this company. Thank you.

The owners of CCA took what could have been a very bad situation and went to bat with Jacuzzi and made it a great one! Thank you to both you for your help and for fighting for the small guy.Great place for your next hot tub!

We had an amazing experience with Cape Cod Aquatics....from beginning to end. They were attentive, professional, and their customer service is outstanding! We look forward to working with them as we have just purchased a new hot tub from them!

We bought our amazing tub in may. It is like owning a gratitude machine! My husband and I use it every single day... we slip in after a long stressful day, (husband climbs trees and Im an attorney... we def need unwinding time) and we are just filled with peace and gratitude... Jim and his hard working son delivered our tub, completely set us up (we were hot tub newbies) showed us how everything worked, and hooked me up with the treatment and test strips, then came back in August when we bought a new house and hauled it out and delivered it to the new house... again, totally setting us up. Buying from a local company was the way to go! Jim has always been available to answer all my questions and I could not be happier!! I would give 1000 stars if google would let me!11/2019 over 2 years: update: we have run our tub year round, the first winter we shut it down because we worried about power outage, Jim totally took care of us... this past winter we kept it running... save for one small repair this hot tub has earned more than it cost!! Super happy still

Have had nothing but good experiences with this company. Steered me in the right direction for a tub that not only was simple and very reliable but also met our needs perfectly. Ive had one service visit since purchase and the issue was resolved quickly and professionally.

Weve had these folks close our hot tub in the fall and open it again in the spring for a few years now. Each time they came to open it, there always seemed to be some issue. This last time, when they came, late as usual, they failed to fix it. They claimed they needed a part (which they said had at the shop) and would be back in about a week. When I called to find out what was wrong and why it would take so long to get back, instead of a call back with some answers, I got a call from their service manager indicating that they were going to terminate the relationship because we were rude and demanding. Now if rude means asking for some answers and if demanding means asking them to do what they promised to do - then yes we are rude and demanding.My take is that they came, broke the hot tub, realized that they couldnt fix it and then decided to try to shift the blame to us.We paid (too much frankly) to have them close the tub each fall with the understanding that if they opened it again in the spring, if there is a problem theyd fix it. Now they are blowing us off (with a broken hot tub) having failed to meet their commitment - WOW talk about a very, very unprofessional company.So if you are looking for a belligerent, expensive, apparently incompetent organization (after all they failed to fix the hot tub and may have done more damage to it) delivered with overblown attitude, these are the guys for you - just be aware !!

Great experience with Cape Cod Aquatics. I found them to be knowledgeable, professional and reliable, and I would recommend them.

They seem relaxing.

This company is very unprofessional. Dealing with the owner is very difficult because he gets emotional and hyper if you try to ask him any questions. We spent over $800 to replace a part and when it was not working properly afterwards the owner, Jim offered no resolution.When I asked him if hes sure the part was not defective in any way he literally had a melt down and became verbally abusive telling me Im annoying. Best to avoid this company!

Their service guy told me I needed a new tub, that my spa was too old and difficult to repair. I replaced a wire into its attachment myself, and the tub worked fine. The service guy is either untruthful or incompetent. Think twice.