The staff are unprofessional and impolite at the reception desk. They do not wear their masks properly. They dont practice social distancing for clients because the chairs are so close together in the waiting area. I have an autoimmune disease and this is extremely concerning given the pandemic. They dont enforce the policy they have posted that requires people to wear masks properly. There was no parking. The building is dirty and loud. Its all around a huge disaster.

Billing practices are horrendous. Very poor communication between billing department and client. Extremely unprofessional business practices when communicating fee increases and simple things like an account balance.

I wouldnt recommend this place for no one all they are is nosey and push help on u but when u do want the help than they dont want to help u or anything u got to veg ur caseworker to talk to u and she dont so wants the point to have them to be nosey is all go around sit talk about u than to others to than so cuz they dont care about u or anything so

Thanks to all for everything you did for me. Please tell Rose my ancestryDNA analysis says Im 13% Irish and that Im just too friendly.Also, please say hello to the people across the road at Harbor Lights.Follow me for the rest of my life at forrestcaricofe,com

Very loving and understanding people.

They provide a much needed service to the community in general

This CSB grabbed a chunk of our 2016 state tax refund against a medical bill that they allegedly claimed against our adult son. This CSB claimed that they saw our son back in 2012, when he was 21 years old, and had billed him for their service. We never saw such a bill at the time, and our our son said that he did not either. 5 years later this year, CSB requested the Taxation Department to withhold the amount of our sons alleged 2012 bill from our state tax refund. In 2012, we had claimed our son as dependent because he had been a student, but he was an adult (21 years old). We stopped claiming him as dependent starting in 2014. CSB created a fake account for our sons mother at CSB, in order to justify its grabbing of our tax refund. We have tried to resolve this situation via letters and phone calls, but CSB has refused to answer some of our questions in writing. One main question was for CSB to show us the Virginia Law that would allow them to intercept our tax refund and deduct from it the amount that CSB allegedly claimed for our sons 2012 medical fee. CSB insisted on a verbal hearing, which we were ready to attend, but we were waiting for CSBs written response. Instead of responding to our questions in writing, they went ahead and requested the Tax Department to release our tax refund to them (falsely accusing us that we forfeited the hearing). We believe that CSB (an agency sponsored in full or in part by Virginians taxes), by this action, has abused its status and wrongfully grabbed our tax refund. We will continue to fight this CSBs abuse, and alert citizens to be extra prudent in dealing with this agency.

Has been a great experience all the way around!!!