I could not have been treated better than the manner that the young lady that helped me. She had a smile that told me that she felt confident in the performance of her job and she enjoyed working with the public. She made certain that I was well informed on what had been done on my car and what was available in the future. You can well be thankful to have such an employee.

This is the only place I get my vehicle serviced. I drive 140 miles a day and I have never had any issues….199,000 and going strong! Always professional and always timely.

I know that dealers are pricier than independent garages, but I am comfortable that my car has had the complete servicing that it needs. There are services recommended by the dealer than an independent wouldnt bring up. In my case this involved changing the fluids-radiator, transmission, and the like that Id not thought of and had not been told about by an independent. Yes, it cost a lot, but Im confident that my car will last longer. It is quieter and smoother than before the service as well. Good job.

My mom and I spontaneously bought a van, and it was extremely nerve-racking for me because Ive never bought a vehicle before and I am very cautious with how I spend my money. I was even boycotting any car dealership because of a bad experience I had with Hyundai. Anyway, Pablo and Brian were both extremely helpful and made us feel comfortable, and I felt no pressure at all. They both went above and beyond for us so that we would feel happy with our new purchase. Thank you to Pablo and Brian!

Cole is a star. He worked like crazy to help me figure out what car fit into my life and budget. The whole office is friendly and full of good folks, and high fives to them all, just want to highlight that Cole made the process painless. 🤘 Thanks guys. Love the Kia Soul. My much-too-long drive home didnt even seem so bad with a nice new ride.

I worked with Edardo. He was very patient! They did a great job! I was very happy with the customer service they provided, the quick responses and the inspection video they send!

My experience with Steven Toyota was awesome. Kaleb was very courteous and very easy to deal with. I had a car that was just a bit too big for me and they made the deal that I wanted happen. I would buy there again and recommend to my friends and family.

Sales people are extremely friendly and helpful. They made me feel like I was important and listened to what I was looking for in a vehicle. Im thankful for their patience and knowledge. Thank you Mr. Marcus Johnson for all of your assistance.

Brian was excellent in the sale of my new vehicle. Friendly and communicated well with me every step of the way. My car was delivered with a full tank of gas. New inspection and oil change. Everything inside was so clean. Thank you all so much.

If it were possible to give zero stars I would. The staff was condescending and rude. Our deal was canceled after almost two weeks of the vehicle being in our possession and the dealership having our two trade in vehicles. Not only did they cancel our loan, they kept almost our entire down payment and justified it by saying that they changed filters and performed an oil change. Not to mention that the vehicle that supposedly $1300 worth of work was done to, also had buttons broken off the radio and damage done to the paint. If you do not have A1 credit this dealership does not only not care about your business, but will leave you worse off than how you started. Potential buyers beware.

I purchased a pre owned car from Steven Toyota today. Everyone was very nice and I was very pleased with the transaction. 7 or 8 miles down the road (on the interstate), the low tire pressure light came on. I immediately pulled over to find the front tire was completely flat. I pulled over as much as I could and called my salesman at Steven Toyota. He informed me that the trailer guy was off today and that all of the tires were just inspected and good when I left the dealership. He also told me that they were fighting him because they had just inspected the tires. He said that there was nothing they could do. So here I am changing my tire on my new car from Steven Toyota on the side of the interstate in 90 degree heat only minutes after I left the lot. Are they responsible? Maybe not. Did I hit something when I left? Maybe so. Is what they did horrible customer service? Yes it is. I will never go back there again and I would advise against anyone else doing it either. On top of it, I just put $51 in gas in because it was almost empty and now $200 for a new tire. There is a right way to do business and there is a wrong way. Steven Toyota picked the wrong way today. Its just common decency to stand behind your customers.FOLLOWUP TO THIS REVIEW. As of today, September 21, I have called several times and left messages but no one has contacted me from Steven Toyota. I guess they respond publicly so its seen with bad reviews but they never follow through. Why am I not surprised?

On our way back from our vacation in Virginia our check engine light went on. We were concerned about driving back to NY without having it looked at. We found Stevens Toyota on Google and immediately called them. They were so nice and took us in right away. Seth looked over the car helped us to diagnose the challenge. We are thankful for their kindness and for putting our mind at ease. We highly recommend them.

Employee was very good, very professional, very nice. Service was great didnt take them as long as they estimated,

Had never heard of this dealership but they went out of their way to make my buying experience very quick and simple, they are 3 hours away from me but it was worth the trip

Bought car new in 2015 at Steven Toyota. Process was easy and price was fair and equal to best price I was quoted anyplace else. Have always taken Avalon back to them for service. Edgardo, service rep, has always been very professional, friendly, helpful, and genuinely concerned about providing excellent advice and seen to it that I received top notch service. When he has been on vacation have had to use other service reps. They have been OK but Edgardo just gives you that extra good feeling about having him in charge of seeing that you get excellent and just the service that is required. Management needs to give Edgardo an award or bonus.

GREAT service, Mr. Wiatrowski was very professional and polite. They sent me reminders and a progress report/video. I did not have to wait for them to get to my vehicle, once I arrived I pulled the vehicle right on in to the Bay Area. He told me it would take about 1 hour and I ran errands while they were working on my vehicle and when I got back to pick up the vehicle in that hour it was ready and waiting for me.Thank you so much !

Did not like this place at all. Was interested in a used vehicle. Asked the salesman for the price after a test drive and he wouldnt answer. Stay away, far away. PS there is a Carmax nearby that doesnt jerk you around.

Went to dealership to look at a car in the morning after we test drive it the sales lady told us the car might cost more because it had not been inspected yet then later that day got a call back saying the car would go to auction because of rust. Seen on we liked on line emailed salesperson says we could come see it then when we got there the car would not be on lot until following Monday. With a bad feeling we bought a different car from dealership now the check engine light and epc light keeps coming on

I had a great experience buying my RAV4. Daniel helped me test drive a few vehicles and kept me updated on the inventory. He was very professional and down to earth. Their prices are at or lower than other Toyota dealerships. He also followed up with me after I bought the vehicle.

I bought a 2021 Toyota Corolla from Steven Toyota, the salesman Daniel was very helpful. Even with my not so great credit they were able to get me a great interest rate and monthly payment I can afford. This is the second car I have bought from them, and both experiences have been wonderful. I highly recommend buying a car from Steven Toyota and will be going there for any new car purchases in the future.

Posted a car for sale online that Id been looking for for years. I inquired about it and they didnt even have it on the lot yet, it was actually states away and wouldnt be available for at least a week. This is typical of dealers these days, thats fine. I asked if I could put a deposit on it until I got to see it in person and the manager said I didnt have to that I would have first shot at it. This particular vehicle is red hot and they sell the day they hit the lot, hence why I wanted to put a deposit down. I was fine with the price and was 100% buying as long as it wasnt rusty underneath. I got an update saying ti was coming in Friday night and the manager asked if I wanted to go ahead and do paperwork to finalize the sale. I told him I wasnt comfortable buying a car that I hadnt even see pictures of (and they havent even seen themselves). I once again told him that as long as the undercarriage was ok, I was good to go. He texted me the next day and said one of the folks at the dealership saw it when it came off the truck and bought it for themselves!!!!!!!!!!! When I told him that is the reason I wanted to put a deposit on it, he blamed the whole thing on me saying that I should have done paperwork when he asked me to. BUYER BEWARE. Typical large dealership BS.

Very polite and proficient. Always great customer service!

I thought the staff was very kind, explained everything, and didn’t make me feel stupid when they explained things. I definitely will return.

The Steven Toyota team is always on point. Timing is never an issue. Larry was fast accurate and just overall did an amazing job. I have to say Alisson is my favorite go to tech. 🙏 Thank you for your knowledge your patience and for being there always when we need you.. guys all of you at Steven Toyota your just amazing thank you so much

Brian was great to work with! He was not pushy at all! His follow-up was great! He made sure we were happy through the entire process even after we drove away with our new 2021 Toyota Highlander. We are totally pleased!

I came in for a regular maintenance and the girl that helped me out was polite and quick to help me out. Within around an hour they messaged me to let me know my car was ready. When I got my keys they explained when I’d get my car checked again and provided any other information that I needed to know. Excellent service and personnel.

Came in today for an appointment for a key replacement. While there was some confusion on my part, the situation was not dealt with by the man at the service desk. He seemed angry before I even started talking, and was extremely unhelpful in clearing up and clarifying the situation at hand. When I said, “you’re not being helpful” in a polite way, he left and didn’t come back. I have never had such a bad customer service experience!! It left me upset all day!

I have total confidence in the service staff at Steven. They keep a vintage truck and 10 year old plug-in hybrid in good shape for me.

Had my car inspected yesterday. Since I purchased it new at Steven Toyota, there is no charge for yearly inspections. These people are very accommodating and just very nice. Its not always easy to get an appointment because they are so busy but that is ok. It always is a pleasure dealing in service with these folks.

I had a great experience at Steven Toyota. The staff was amazing, and I got the feeling that they genuinely cared about my safety. I had a pretty long wait time (no fault of theirs) and they checked on me to make sure I didn’t need anything, and kept me updated the entire time. They rewarded me with a couple free car washes as well!

Took my Tundra in for an oil change, tire rotation and overall once over in preparation for a major road trip. They found my battery cable connections needed cleaning and recommended a transmission fluid flush due to the mileage. All was done well, in a timely manner and very satisfactorily. They have a new system which allows the service tech to video items discovered during the service which should be addressed so the customer can actually see the issue, with an estimated cost, in order to make a decision to repair now or wait. Excellent system and first time I have ever seen it used.Stevens Toyota has an excellent waiting area, free water, clean restrooms and even a small computer work space separated from the main area for privacy. Prices are fair and all work is detailed before executed to allow customers to make decisions whether to do it or not.Want to specifically call out my service tech, Mike, for his excellent customer service, knowledge, and customer care. He is one of their best.

My guy Stacey made getting in my new truck a breeze. Completely painless. Got the trim, color, and all options I was looking for. They really took care of me. Drove over 2 hours to come to Steven Toyota and they did not disappoint. They will take care of you, cannot recommend enough.

We were very pleased with our experience at Steven Toyota. Our Salesman Daniel Frum was very knowledgeable and courteous and I highly recommend him and Steven Toyota!

Had a great experience with Steven Toyota! From start to finish they made me feel like they cared about my business. Simple no hassle staff. Who spelled it out from A-Z! Will definitely be a repeat customer in the future!

Great Day at this dealership repair center ! The nicest and most helpful staff and employees ever!!! Talk about a place that goes out of their way to help you with what ever your automotive needs are ..... this is it !They keep you updated with what is going with your repairs every step of the way ! Informing you about what your Vehicle needs to be running it’s best for you along with up frount costs . There’s no pressure here ! They just fix what you ask them to and go out of their way to answer any questions. They give your auto an all around check up . The atmosphere here is upbeat, relaxing, and clean from the waiting area right down to the garage floor ! Fast & awesome service ! Able to work me in even without a scheduled appointment. You need to check out this auto repair shop !! They are Great!

I worked with Stacey on purchasing a used car and it was an excellent experience. I never felt like I was being swindle like I have at many dealerships. The staff is very accommodating and straight forward. Would recommend to anyone within driving distance!

We went to Steven Toyota to test drive a Highlander on a Sunday to see if we liked it before we drove 2 hours away to buy it from another dealer that was closed on Sundays. I had bought a 2007 Toyota Corolla brand new off the Steven lot and had nothing but problems with the service department not wanting to fix what should have been covered under the warranty. I swore I would NEVER buy another vehicle at Steven Toyota ever again. We pulled up and told them what we wanted to look at. Brian Morrison was super helpful and pulled the vehicle out of the showroom for us to test drive. Brian was kind and not pushy at all. We took the Highlander for a test drive and loved it. Even when we got back from the test drive there was no pressure from Brian. We told Brian about my horrible experience at Steven and he apologized. The manager came out and apologized and thanked us for giving Steven Toyota another chance. We love our vehicle and how we were treated at Steven Toyota. Brian was amazing to work with! Everyone deserves a second chance!

Great service and very friendly and professional staff Explain everything to you before any service is done Highly recommended

I must share that customer service was excellent! Everyone was very willing to help and smiled!!!! Thats huge!! My service was quick and done well! High five Steven Toyota!!

I had never gone into Steven Toyota before since I’m not from Harrisonburg but the employees at Steven Toyota are very nice and gave me a fantastic experience. I’ll definitely be back if I need any help with my car.

From the moment we pulled up to Steven Toyota In Harrisonburg, VA, my husband and I were met with quality service! Masar Akaem and the Steven Toyota team spent time with us to find the best deals to get us into the cars we needed! A+ service!

I had a wonderful experience at Steven Toyota. The sales and leasing consultant, Masar Alkaem, was absolutely great and made purchasing my vehicle an easy process. I highly recommend working with him.

Fast professional service! Mike and the whole crew are awesome. I wont go anywhere else for my Tacoma service.

Made an appointment yesterday, today I called to confirm and was told the car sold 2 days ago. Then the salesman tried to get me to come in and look at other cars. Completely unprofessional just waisting my time.

Mike McMillan was our sales person. He was great!! My wife and I drove over to possibly trade in my car for something used. He and the financing dept worked their. Magic and got me amazing financing on a 2021 rav4. We are customers for life!!!!!Thanks again ryanwolfe

Friendly service - so grateful! We were traveling down from NY to see a relative in the hospital and we noted the coolant was low and the reservoir was empty - we called ahead and the service manager came right out, checked the coolant level and topped off the fluid. Thank you!!

Stacy was very helpful. while explaining about the car that i was interested and, also he show me other cars around as well and explained very well. I would give 5 five stars to Mr. Stacy Williams .

Brought my Toyota Rav4 into Steven Toyota and Mike (Service Mgr.) took really good care of me. I will definitely be utilizing them for all of my service going forward. The staff in the service department was knowledgeable, friendly, and knew exactly what my car needed. Thank you Mike and Steven Toyota for taking good care of my Toyota and getting me back on the road.

The team at Steven Toyota never fails to impress me! I was in town for business and needed an oil change on my 2020 Tacoma. I didn’t have an appointment and they fit me right in, AND I was able to get some work done in the customer lounge using the free WiFi.

Service is quick and the workers are very friendly.

Had a scheduled service, and it was completely done on time even though I didnt need it till that evening.

I was able to search used cars on Cars.com and found one posted by Steven Toyota. I was easily routed to their site, found the vehicle I was looking for, and through the online chat assistant was able to schedule a test-drive and arrange for a team member to give me a call. I received a call within about half an hour from a friendly sales associate who confirmed my appointment and sent me the details by text and told me I would be meeting with Mike. Shortly after the call, I received a text from Mike also confirming our meeting.Later I arrived to the showroom, asked for Mike, was introduced, and we headed outside to where he already had the vehicle pulled up and waiting. In no time at all I was back from my test-drive, and was ready to seal the deal with the purchase.Some context: I knew what I was looking for before I contacted Steven Toyota, and through Cars.com found that they basically had exactly what I wanted and for a more-than-fair price. I had begun searching only a week before, and was willing to be patient until the right option came along... but with how pleasant the interaction and service had gone and NOT feeling like I was being swarmed by a bunch of sales-pitchy associates, I decided to go ahead and make the purchase that same day.Incidentally, I was already planning to take a road trip for work the very next weekend, so it gave me a great opportunity to really test out the vehicle for what it was. Im glad to say that I am still satisfied with the purchase after tacking on 700 miles.

The people in the service department at Steven Toyota have always been professional and courteous and explain in detail what service they recommend to keep my 4Runner in top driving condition. I appreciate all they do and my experience has always been a pleasant one.

I was there for various visits while looking at a number of vehicles. It was a good experience all around. Every aspect was professional and informative. The process was easy and quick. I would recommend Steven Toyota to anyone looking for a new or used vehicle. I was also very happy with the deal I received. We actually went back and bought a separate vehicle from there within a week.

The salesman Mike was so quick at getting me in what I wanted... He was very nice and straight to the point... Unlike Steven Kia, I was able to actually pick the type of vehicle I wanted...Thank you...

My only two experiences with Steven Toyota and Steven Nissan were not good ones. They only seem to want to sweet talk you right out the door, if you raise questions they shrug them off and lure your attention somewhere else. Not only that but they make you wait for your car for 2 weeks after you paid for it and wont tell you why. Every time you ask for a reason they sweet talk you off the phone, or say that well have somebody call you back and nobody ever does. Ever. And now after receiving the car, I realize there are some things that do not work such as the left front door speaker is blown, as well as the airflow button does not work. I would take it back to them but Im sure theyll make me wait another 3 weeks for them to figure out what is wrong with it even though it should have been fixed and corrected before they ever handed it to me, seeing how as I had to wait so long it makes no sense. Therefore next time I need a car I will not be going to anything with the word Steven on it. My own car salesman wouldnt give me reasons to my questions, I had to ask somebody else and one person in that building finally helped me, shout out to Anna!

My husband and I was out there a couple days ago looking at a car and we had a great salesman Marcus he was really nice and understanding i recommend him to anyone

Had the worst service experience at Steven Toyota today.I brought my car in at 7:30am (early drop off for my 8:15am appointment). I said I needed a state inspection, asked if they could check my tire pressure since the light came on this morning, and asked that they updated the account to my information since my mother was no longer on the car title and lived out of state. The man that was checking me in said they would check the tires and he would update the account.10:00am a lady called me stating there was an issue and she needed to speak to me about it. I called back shortly after and left a message. I did not receive the video message the man at checkin said I would receive if there were issues. Shortly after calling the lady back my mother forwarded me the video message - this means they did not update the account yet or I would have been the one to receive the message.11:15am I still had not heard back from the lady. My coworker took me to the dealership to pick up my car. Spoke to the lady that called me and she quoted over $1200 to fix the exhaust issue. I said I could not do that today and I would accept the rejection sticker. She said that was fine and that she would bring my keys out to me.12:00pm I still had not received my paperwork or keys or spoke to the lady again. My coworker actually called asking if I was still there because I hadn’t made it back to work yet. I was walking to check on the progress of my keys when the lady finally came through the door. This was around noon. I sat waiting for my keys for 40 minutes.She had me sign the paperwork and gave me my keys. The paperwork included: one service ticket for the inspection and a completed customer survey.I did not complete that survey nor was I informed of it. The service advisor completed it without my permission or knowledge. No wonder Steven Toyota has good reviews if they are reviewing themselves.I had to ask for a sheet (the formal quote) for the work they said I needed and I did not receive the the standard multipoint inspection sheet.Right before I left, I asked if my account had been updated and the lady asked what I meant. I explained again to remove my mother as she is no longer on the title and lives out of state. The lady said she would update the account, but who knows if it ever was.Finally, I got in my car, turned it on… and the check tire pressure light was still on. As in they never checked the tire pressure. The one specific request I had.The service today was quite pathetic - I bought my car from them and had it serviced by them before (oil changes, state inspections). It shouldn’t be difficult to take care of customers.

Stacey and the rest of the Steven Toyota team are the best to work with. I called ahead of time to verify the vehicle I was looking at was still available and the receptionist was really polite and directed me right away to Stacey. Stacey gave me a time to come by and get things going and we met at that exact time and we were in and out in less than an hour!!! I wish every dealership experience was as quick and easy as it was here. I went back to the service department to see how the service would be and it was nothing but polite people and VERY clean for a shop...I was highly satisfied with the customer service and overall experience from front to back with this dealership. KEEP IT UP TOYOTA!!!!!!!!!!!

Brooke was super helpful and so friendly! My car was serviced quickly and everything looked good!

My salesman was great how ever i just realized the parts an service is a joke and cares nothing about anyones safety I bought a 2013 Venza an my tire sensor light came on day of purchase of course i was to bring it in an it would be fixed 🙄 literally today on our way to Tennessee my fiancée decided to check tire pressure said it didnt feel right of course it wasnt 25psi no light on at all in a tire requiring 44psi. So yes they sure fixed disable is more like it with disregard to my safety at all!!

Mike W., one of the service managers is awesome! Ive had him help me twice. Hes always been very professional, accommodating, and helpful! Just got my car serviced and it drives fabulous! Great experience!

They are awesome! They went the extra mile to make sure I was satisfied with my service!

Allison Headway has been my service consultant for a long time and she always gives outstanding customer service and if she says she can get something accomplished you can count on it being done on time and to your satisfaction. Overall the service department at Steven Toyota is extremely clean and is fully customer focused.

Mike McMillan and Steven Toyota were awesome to work with during our purchase of a new vehicle.We didnt feel pressured or rushed. Mike listened to my wants/desires. The dealership took care of everything for us. Everyone at Steven Toyota was professional and polite. Highly recommend Mike and the Steven Toyota team.

Awesome customer service, very professional and they got the job done in a timely manner.

The folks at Steven Toyota were great to deal with and gave us a fair deal. They drove 3-hours (round trip) to deliver our truck and pickup our trade vehicle. They made the deal easy and were very reasonable the entire time.We would definitely buy from them again

Excellent service again. Today I had the pleasure of having Brooke, she was fantastic!! Very friendly and knowledgeable!

Spectacular job detailing! Great service, great job. Thank you!

I brought my Honda to Steven Toyota because I trusted that the work they would do would be top notch. I wasnt disappointed. Mike and Seth worked with me to make sure I was happy with everything (clutch replacement). My car is now super smooth. They even saved my old parts so I could see how bad they were. I will definitely be back when I need work done, and done right.Thanks guys!

Thank you very much Wes (from the service center) for making us feel good, FOR THE FIRST TIME, in a dealer. You really know what customer service means !!! Steven Toyota has a real treasure with Wes.

Everything was great was hoping for incentives but happy with the Rav4 so far. Tks to all who helped me.

I bought a 2021 Toyota Corolla SE at Steven Toyota and I can tell you that Im very pleased with this car. Very impressed how fast this car is. All the accessories you need for the price. Not to mention the Staff was great.

Love Steven Toyota service and sales departments. EXCELLENT STAFF

Great first buyers experience with Mike! He explained the every step of the process so well. 10/10 would recommend

Stacey and all the staff at Stevens Toyota were incredibly helpful through the purchase of my new Highlander. It was so easy, it was the easiest I have ever experienced. Thanks for everything!!

Ive purchased more than one vehicle from Steven Toyota and Im always happy to give them my business. The sales team has integrity and solid leadership. Kaleb, Logan, and JD have been a pleasure to work with and make every transaction quick and easy. The service department communicates well and makes scheduling an appointment a simple process. Keep up the good work.

Went in for an oil change. They offered me the deal were they rotated tires, checked fluids and inspected the vechile. I was told I need new filter for the a/c and a filter for the engine . Also told my back breaks need to be changed . Not sure if this was just to get money or what not . I just bought the vechile from Steven Kia in April. It’s only now aug. it was a certified preowned .I replaced filters . When I got the vechile back fluids were not filled . My coolant was still on the low marker. Not happy with service.

We drove from Pennsylvania to Virginia to buy our truck. It was not ready to leave the dealership yet. They delivered out truck to our house! Super grateful!

Very fast and friendly. Love the video scan of vehicle

Had my Tacoma serviced, several items were scheduled to be performed on my truck. Check in and obtaining a loaner truck went very smooth. The video of discovered problems was a new twist that I liked very much. Felt very satisfied with the service.

Ive never met a representative who didnt treat me with respect.Its a tough job dealing with the impatience of a demanding public.Ive been there and done that and really appreciate their effort.The quality of service is excellent and Steven Toyota has always stood by their work. Their repair cost may be a little higher than a more private shop, but service, reliability and effort makes up for the difference.

The sell agent was a great person, helped us with everything we needed! Overall a good experience!

I’ve bought my 4th vehicle from Steven Toyota & couldn’t be more satisfied. My salesman Marcus I’d recommend to anyone he’s down to earth and looking to for fill your needs. My experience with service dept has been just as rewarding. I’m met with very friendly professional service each and every time. When it’s time I’ll buy my 5th from this dealership without question.

Brooke was awesome. She took great care of me and my truck.

Service was timely. The service advisor was attentive, explaining the service in detail, arranging for the parts needed to make repairs to my vehicle and setup the appointment to complete the repairs.

Went to Stevens Toyota looking for a new car. Worked with Brian Morrison and he was great. Fell in love with a Rav4 and the whole process was very easy. Very happy with the new car, hope it is as wonderful as the old 16yr Camry was.

Had a quick and easy experience here buying a used car! Got everything done within a day and they were very accommodating. Was helped by Stacey would recommend.

A steward for the Toyota Brand, Steven Toyota is the Benchmark for how a Automotive Dealer should be. Mike Wiatriowski is a Consummate Professional and a great steward for the Steven Brand, as well as the Toyota Brand. Keep up the great work...

Great company and employees!! I’ve been too multiple dealerships trying to get another car without going car broke. Needless to say nothing was accomplished until visiting this company. They will always get my business!!

They are wonderful to deal with and very understanding in my situation. Thanks!

I came in with my partner the other day. She was misgendered multiple times by Mike (with the buzzcut) both verbally and on paperwork. It was obviously intentional and there was no correction or apology after it was pointed out. I understand that he may have personal issues as this is Virginia, but it was terrible business practice and Steven Toyota has now lost the business of at least two customers, one of which has been a frequent customer in the past. Please do better!

Steven Toyota has always been the easiest and most reliable dealership that I’ve worked with, wouldn’t go anywhere else in Virginia for a Toyota. Ryan and Marcus helped me find the truck I’ve always wanted and get me the financing I needed to make it work. Everyone there was incredibly friendly and helpful, while never once feeling pushy or like I was being “sold to”.

The folks at Steven Toyota are very attentive and professional. They will make sure your needs are met and they make the car-buying experience a breeze. My wife and I purchased a 2017 Camry. They were quite generous on the price and gave a great deal on an extended, bumper to bumper, manufacturer-backed warranty. As others have mentioned in their reviews, Brian Morrison took great care to make sure our experience was nothing less than exceptional. Thank you guys for making it so easy. Highly recommend!

Thank you to Allison and Mike in the service dept for exceptional customer service as usual. I was on a time crunch and she made sure I was out with time to spare!

Great service with very friendly staff! Got me right in when I called for an appointment and had me back out on the road quickly.

Stacey was great. We had a really quick and great experience!

We had great sales person that work to get my wife the car she wanted at the price she was looking for. He stay late to complete the and answer all the questions she had. Great Great Job. By the way no pressure . Great feeling

Purchased a vehicle with the promise of repairs after purchase. Though I was skeptical they followed through completely and I am impressed to say the least. Special thanks to Allison in Service and Aaron in Sales. Both are top notch and kept me informed even during misunderstandings and unforeseen issues, they each went above and beyond to get the repairs done on time and my truck returned looking better than when I dropped it off.

The staff are friendly and the female at the front desk is very responsive. I drove two hours to purchase a car here - I emailed them the day before to tell them I was coming and told them upon my arrival (within 30 minutes of their opening) that I wanted to do everything possible to speed up the process. Unfortunately, the process still took too long, which Im told was because they had half the staff due to it being a Sunday - not an excuse, in my opinion. I was assured the car would be cleaned well. When I took possession of the car at the end of the day, it had not been cleaned well and they left me with a quarter tank of gas, knowing I had a 2 hour drive home. Once I got home, my partner felt so bad that he detailed the vehicle for me. Additionally, I reached out to the salesman the next day via email and never received a response. Cannot recommend this dealership.Edit: Also discovered a rear seat latch was broken off and no one told me!! Had to pay $450 to get it fixed.