Update on my issue 10/5/2021My package was not delivered again to Atlanta. I shipped via next day air on Friday and now its Tuesday and the tracker now says it will be delivered on Wednesday. This is so frustrating since I cannot talk to an actual UPS representative. I never had a problem with shipping next day air until now. I have to now take 3 days off from work until I get my laptop back on Thursday - unless there will be another delay on its return trip back to me (after my company fixes the computer and sends back).I wish I can actually talk to a live person!!---------------------------------------------I had to ship my laptop overnight to my company office in Atlanta for repairs and when I dropped it off, they specifically told me that it will be delivered on Monday(since UPS doesnt ship on Sat/Sun). I called my contact in Atlanta on Monday and they said it was not delivered. I then checked the tracking info and it was to be delivered on Tuesday. Not sure why the woman at the counter would tell me incorrect information but now I have to take two days off of work until my computer is returned to me on Wednesday. Not very happy with the Harrisburg UPS customer center.

Quick and easy drop offs. Its worth noting that the workers always seem miserable.

Great costumer service so helpful and easy taking care and time with you. Thank you for such great Hospitality

UPS...great service, truly concerned...thank you...dh

This is probably the nicest UPS pick up location ever! I was greeted with smiles and friendliness. The gentleman carried my heavy box to my car for me. He also gave me the appropriate numberFor an issue with the app. He also gave me future advice for picking up my wine. The big bonus was the young man open my door for me!. I cannot say more about him and the female that were working there today wonderful Service and people, very refreshing :-)

I love the workers, Ive known some of them for years and they are always nice.

I came in here to mail some tires and everyone was very helpful. They even helped me get the price down by combining them together. I will definitely use this location again.

UPS Harrisburg is a Black Hole. Paid for upgrade from UPS SurePost to UPS Ground via the MyChoice UPS app. They moved the package from the shipper all the way across the country to UPS Harrisburg which then posted a DELAY DUE TO OPERATING CONDITIONS. No weather.... blue skies and 58F today in south central PA. Called 800# for UPS customer support and they did the tap dance telling me different stories. The package was not moved to York, PA for delivery and the upgrade has resulted in 24hrs - 5 days delay for a 75 mile trip to my door step. Absolutely terrible management in the Harrisburg sort facility as this is not the first time.

They didnt tell me my package was there and it had a 2 day delivery. I didn’t get it for 2 1/2 weeks

Why ship packages delivered to york pa back to the hub on derry st harrisburg pa???????? Rather shop FedEx bad experience customer service is in the Philippines poor communication language and the ability to understand my questions would not let me answer survey

The two I deal with them there, they are the most nice people to deal with for UPS Store :)

It was very quick and easy.

I agree with one of the other reviewers. UPS skips deliveries so they can finish early. Or in my case, I imagine that they were too lazy to drive up my steep driveway. I know for a fact that the truck was on the next street down from mine (UPS tracking map). There are LIVE fish in that package. It is over 90 degrees outside. They are going to boil in that package. I asked for my package to be held for me to pick up. The 800 number people said ok, someone will call you when its ready to be picked up. I NEVER got a phone call. I had to call back to the 800 number to find out where it was. OK. Now I need a phone number for this location. Guess what? Even the 800 number people couldnt find it. Im so angry. I still dont have my package. The fish better not be dead. I paid A LOT of money for them.

Simply put - the guys here GET IT DONE! I stopped by with a large computer that needed shipped, I had no idea how to do it, and the guys here helped me through the process. They were extremely polite, informative, and super helpful! I cant praise them enough! THANK YOU!

Every time I need to send a package I go to the Derry Street store. They are so friendly and helpful. They go above and beyond and I am so appreciative of all the staff.

It took several attempts to locate the whereabouts of my package via telephone. On line chat was a dead end. 800 number was great but you must have the tracking no. The staff at Customer Center on Derry St Hbg Pa. were wonderful. Fast & efficient. My package was there & I returned an Amazon product. Great team effort! 👍

Very nice lady working there the day I went. My complaint is that if you wont be home and need a larger package held for you so someone doesnt steal it off your porch, UPS makes me drive an hour (52 miles) from my home in York to this place in Harrisburg. There is a great UPS store 5 min away where they used to hold it. New policies. What an inconvenience !!!! If you run a business out of your home, you could be making this trip weekly. I prefer UPS, but this really sucks.

Theres a lot of miscommunication between the customer service reps and the people who actually work at the pickup access points. If you love being lied to about whether or not your package is actually here, this is the place for you!

This place is great. The employee Tonya was professional and courteous and informative. She knows her job well. If shes not a manager, she should be. Thank you Tonya and UPS

The staff are courteous and friendly

Smh

So/so experience. Was simple enough to drop a package off but shipping a letter has somehow lost itself in transition.

The lines are really long but considering whats happening with this pandemic they are doing the best they can and they arent rude.

Simple and friendly. Covid 19 compliant

I would give a negative star review if I could. I will tell every single person I come into contact with to not use USP ever again. UPS has failed to provide the service their entire company is based off of, delivery. Three times now I have had to go to the store to collect a package I ordered for delivery, even after I waited all day at home for the package to arrive. I paid additional money so that my package will arrive as soon as possible. I was given an estimated 3pm arrival time. At 4:50pm I called the support line to understand why my package had not arrived, and I told them I have been waiting at home so that I could sign if needed. The employee told me that the package was indeed going to be delivered today and that residential clients could receive packages up to 8pm. I continued to track my pack on their gps app that allows one to watch the UPS trucks location. All day it said it was in my area. Eventually it read almost there. I waited and watched out my window as the truck was close to the my house. While watching the trucks progress on my phone, I was soon updated with a message sorry we missed you! This message was saying that the driver attempted to deliver the package but I was not home. A bunch of lies and BS. The driver didnt even pull into my parking lot. I then spent the next 2 hours on the phone with multiple employees. The first employee told me not to worry that the package would still be delivered. I asked for a supervisor to be guaranteed. The supervisor told me that the package would not be delivered. She called the facility only to find out and tell me that the driver went home for the day. SO IF YOU USE UPS, BE PREPARED TO NOT GET YOUR PACKAGE BECAUSE APPARENTLY THEIR DRIVERS SKIP ORDERS JUST TO GET HOME EARLY. BE PREPARED TO NOT BE COMPENSATED FOR THE TIME YOU WAITED AND FOR THE EXTRA MONEY YOU PAID FOR DELIVERY. DO NOT USE UPS! USE FEDEX, AMAZON, OR WHATEVER. TRUST ME...THIS COMPANY DOES NOT CARE ABOUT ITS CUSTOMERS.

Great service prices can be trusted

Love Jareds customer service

Horrible that is all I can say just horrible at shipping. Its what they do and they are just terrible at it

The gentleman that helped me was wonderful! He was very thorough and was able to cut my box down in size to help save on shipping costs. I couldnt have had a better experience, will definitely use this location to ship everything in the future!!

Awesome Job! While I find all three of the employees I see her on a regular basis very nice, Lamar is a star. EVERY time I pull up he meets me at my truck. I show up with about fifteen 50 pound packages at least once per week. While a normal person would not want to deal with all of this, he usually is on his way out before I get in to get a cart. I dont even think this is part of his job, but I can tell you that it leaves an awesome impression. He saves me a lot of time and work. Thanks man! If you are ever not happy at UPS Lamar, give me a call!

RETURNED *CARPET SAMPLES* TO*WAYFAIR* THE MODERN & CONTEMPORARY AREA RUGS FROM*WAYFAIR* ARE THE VERY BEST ! ! !

Both of the representatives from UPS not only were friendly but went put of there way to be extremely helpful. 5 Stars UPS

I cant say enough good things about this location. I had an issue...that wasnt the fault of UPS...and Jason went above and beyond to help me. The world would be a better place if there are more Jasons in it!!! I would highly recommend using this locatiin.

I shipped a box out.

Awesome Customer service

I want you to know you have an exceptional employee, Lamar, in your Customer Service Center on Derry Street. Out of all the UPS customer service employees I’ve spoken with in chat online and on the phone – he was the only one to attempt to resolve my issues and retrieve my package that had shipping failures internal to UPS. He has successfully made my day.

Yes will be going there again for sending stuff to family.

Clean, nice staff and took care of the problem at hand

Great service and cost. It was my first visit to this store in pa. They were very helpful. My h better than store in nj and the post office.

Quick friendy service, thank you. Keep up the great work.

Nice place to go, the staff is nice and knowledgeable...Clean place

Ok. Good place to go if you. Need to ship. Stay away from the satalight shops, people dont know that work there what the rules are to ship

These people are a joke. Will not deliver my package that theyve had for a WEEK. Theyve even delivered OTHER packages I ordered after this one. Terrible terrible terrible and no one does anything about it. Welcome to 2020.

Was supposed to get my package on 12/17 and it didnt come. Now I was supposed to get my package again 12/18 and it is 8:49 pm and still no package

Super friendly staff, first time there. Great overall experience!

If I could, I would give them zero stars. Called and set it up to pick up two packages there because of course I’m not home when they try to deliver. Got there and was handed one package. Asked about the other one and they had no idea what was going on. Cone to find out they had damaged it and sent it back without letting me know before I drove there in traffic after work. Terrible customer service.

Good customer service

The lack of communication is very inconvenient. I tracked my package on Friday it said it was in transit from 9:09am. I still hadnt received my package by 5:30 so I gave the call center a call they told me that they deliver packages until 7:30 but go as late as 9. So I waited and they never showed. I called the call center back today and now I have to wait until Monday for my check to come because this location is closed on the weekends. This bothers me deeply because I have many things I needed to do and now its on pause because you guys arent doing your job.

Good attention paid to customer needs for packaging and moving packages from customer car into center.

1st time there. I has to ship a tablet back to Walmart. The service was fast. I was in and out.

My experience wasnt great i was waiting on package all day Friday March 25, 2016 and ups man never knock on my door at all. Went outside to throw garbage away and saw a sticker from ups. So i call see if they can resend it back because i need my package for Easter. And i wanted to know if i can pick ups that day Friday. So guy told me somebody will call me. Well i didnt get call they left a message saying i can pick it up Monday. I didnt agree on that!

They were very helpful and had patience with me. Great assistance with my Amazon return.

The staff was very helpful, even if UPS itself messed up the delivery.

Helpful service

Always friendly service every time I got there and they are very fast.

A very helpful staff providing a very useful service.

Good service. Service was friendly.

They’re on their phones while they’re taking care of their customers their deliveries are slow they don’t scan them correctly there say they’re ready for pick up and then you have to wait for a truck to show Rob very unprofessional the package didn’t arrive when I said it was going to horrible service never using the store again

Two days in a row the driver told me loader screw up the trucks still no package was intended for a three day transit my customer and are very displeased.

Very understaffed the day I went in (only one person working and he clearly needed help). He was very very nice and helpful though.

Very helpful and knowledgeable.

Lamar is the heart of this place. Wish we had more people like him in this world. He is a valuable asset to UPS.

Picked up a package and the staff was very friendly and very helpful.

Went there twice, two different night they could not find my package but stated the would deliver it today but no show as I was home all day! Chaos... And the have no way to contact them accept through a service ...which you must have tracking number however I didnt know who or what was being sent so how would I have tracking! Never got my gift. Waste!

Google said it was open, and the customer service people on the phone said it was open. I went and saw a bunch of unhappy customers leaving because it was closed. Come on man, I get google not knowing, but how do the customer service hotline People not know if the location is open or not?

Very friendly people

I went there twice to pick my package, the service was quick and waited only xpupl1of minutes. It would be nice if they are open on weekends.

Picked up a package here; great service!

Quick to get your items in and out was fast.

Could not have been easier to pick up my package. Polite employees; I was in and out in about 3 minutes.

The guys there are handsum and helpful

Very good service friendly staff

Good customer-service!

Awesome workers

This location, the employees seem nice, the service sucks👎👎👎👎👎👎

Great customer service

Good customer service

Friendly staff quick service

Very very bad...was to have my package there by 9am, it wasnt. Was told I would get a call when they get it, I called at 11:45 am and was told aww, it just got here.?

Super Helpful .

Nice and helpful staff members

Staff very helpful

Helped ship package for free

DEAR GOD YOU HAVE THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. 0 MEANS I WANT TO SPEAK TO SOMEONE. SO CONNECT ME TO SOMEONE!!!

Staff goes out of the way in assisting customers.

Good Customer service.

Cant print labels from a qr code for amazon

In and out in one minute, literally!!!

Friendly staff

Doesnt seem to be for public

Speedy & efficient

Friendly staff.