I purchased a slide in range, apparently they did not make sure it worked before they left. It never turned on. I called and asked if they should make sure it at least turns on before leaving, Christian (the guy I was speaking to) said “I don’t know I only sell…” (he had been pretty condescending the whole conversation) now I understand that he truly may not have known however, that was very unprofessional. Anyway frank, a manager came on the line and did not care to hear about what I had to say, but he did schedule me in for the next day. He told me first thing in the morning he’d get me in, the techs that were going to deliver said they were told before 12 but they’d be there a little late. Then they did not verify the address. They were at the wrong address. The tech came in and stated it was connected wrong did something and it still did not turn on. I just returned it. If it weren’t for the poor service I definitely would have just exchanged it. It was a very frustrating experience.

Now I know we are in a national economic human labor resources shortage (debatable, people are just choosing to work elsewhere; shifting to other roles). But even before 2019, WHERE ARE THEY? Can never find someone to help me find this x,y,z part in this mega warehouse. Oh there they are! 3 of them talking to each other stached away. Going to Johnnys...

The store is always priced well and stocked with nice items. The checkout staff needs to seriously work on customer service. I did not get a welcome to Lowes because employees were busy having a personal conversation. As for the cashier she did not say hello or thanked me for shopping at Lowes. She seemed to roll her eyes when I stated that I am to receive a military discount, which she did not give it to me until I reminded her again. For being a national chain this is a shame that other local hardware stores have way better customer service. Even though they are a little higher they do make you feel welcome. Management please go over the customer service training with your employees.

Awesome Customer Service Many People Complain Everything Is To Expensive But The Reason So Many Items Are Expensive is Because its Better Quality but other than that I Prefer This Lowes Is Better than the one from Brownsville from my perspective and own Opinion. People Need get used to Higher Prices . If You want a Quality Job You will need to Pay a Little More For Better Quality.

Returned a gas blower but the lady in the front didnt look to happy.Hopefully next time she will feel better. Still going back because I dont want to return to Home Depot because I had a very bad experience over there.

This Lowes store is one of the unfriendliest stores Ive been in. The employees go out of their way to avoid you. No one asks if you need assistance.

Help is hard to get at this location. I waited around the tools department for 25 minutes while several store employees walked past me.When I asked for help each one said they would let the person that was in charge of that department know I needed help.After 25 minutes I was getting ready to walk out when an employee said the person with the key to the tool case was on his way.Was finely able to make my purchase.Really bad customer service!!

Been shopping at Lowes for years. Its a great store. As a veteran I really appreciate the discount and parking spots. However, I was looking for garden hose washers today and I couldnt find any. Either in the plumbing section or the garden section. Asked a employee and they directed me to the locations I had already looked at. Surely there had to be some somewhere so I asked another employee. He didnt know what a garden hose washer was. After explaining, he had no idea where they could be. Lowes should have these common items in both places of the store. The garden and plumbing section. Especially this time of year and always for that matter. Ill step off my box now. Good day.

Paint department. Perhaps newer employee and not used to helping with color concerns. However on second visit he was very helpful. Color that was prepared was very different when applied to small area. Offered a new color can, exchange 0 cost. Nice

Not just lumber. Found some ethernet cables. Variety of lengths. Competitive prices.

The employees are pleased to help, the store is clean and organized. The app works great. We also enjoy the military discount!

Its probably one of my favorite big box stores it is a big Corporation but they do employee fairly friendly people its easy to find what you want usually and what I like most of all is that they give a 10% discount for being a veteran.I will actually go there and pay a little more and get the 10% discount Home Depot is only active duty military gets the discount I call BS on that. They dont have the cheapest prices but if you shop you can get decent deals and they do have Craftsman tools so theyre more Sears than Sears.I recommend it but Caveat Emptor thats Latin for let the buyer beware

We have used both this one and the one in Brownsville. Bought several appliances and had them installed on island and in Port Isabel. Always good service with polite service people. Usually able to get help with questions or concerns. Like other places going to self service checkout so not staffed there. Nice restrooms and a great garden center!!

My experience at Lowes was excellent! From the time I asked where I could the product I was looking for, to the cashier on my way out! Thank you for your great service employees!

It was not a good experience. Asked 4 employees for directions and after being sent in 3 different directions around the store I had to find what I was looking for myself. After that I ask for the Military discount and get sent from the register to the customer service desk just to be told they dont register. To go online. 45 minutes lost for nothing in all the runaround. I just left my items and got out. Not a good buying experience

Knowledgeable sales associates in frigs,washers,driers, shower doors,friendly always helpful. Shop in Harlingen, top it off with a vets discount

Always have a great varitey, and they give back to vets

Clean inside. Large selection of tools. Wife found plants she wanted.. i found a ceiling fan. prefer the big orange box store for wood.

Whenever you need help over the phone... They never answer! Thanks Lowes! I love waiting on the phone forever!

I had trouble finding someone to help me with finding the things I was looking for. When I did track down someone they was actually pretty helpful. The store wasnt to busy.

Omg! I went to price stoves, asked questions and decided on one. It was delivered, it was missing parts, checked again to make sure we didnt miss the item we were looking for. Went back to Lowes to let them know, no the item is no where to be found. They check their inventory and other stoves to see if they have the package for Butane Gas but nope they dont. The young man who helped me from the beginning then says he will call company and at the end, Nope, company says I have to order the parts for the burners but they dont have the parts to the oven. So of course I tell the associate that what good is the stove if we are not going to be able to use the oven? They picked up the stove on Friday, June 4th at 8:20pm! Waited from 8:00-8:00pm, I called them to make sure it was going to be picked up!The next new one was suppose to be delivered on Tuesday, June 8th between 8-8pm, at 7 ish I called to make sure it was going to be delivered, I was told that I was scheduled for Thursday! Ugh! Apparently someone took off or moved my name from Delivery List and they (store) did not know who did it and why! No one called me so I spent 11hours waiting for delivery! I told them that I will talk to a manager about it and the to be delivered on Friday, June 11th, I have things to do. They delivered by 8:10ish in the morning. We havent connected it yet but all looks good. Weve been without a stove for 10 weeks! :)

Last night I visited and was actually impressed with the customer service rep that went above and beyond. But unfortunately I cant give the 5 stars he earned on this review as the usual experience here is waiting hours just to find the employees have no experience at all. One time in particular that sticks out to me was waiting on the kid who was put on the register where most of the lumber goes out. A kid that would be dealing with most of Lowes business customers, subcontractors extra. He was wearing a lot of gold as he sat and stared at his phone unaware I was sitting right in front of him. I figured maybe my 220 lbs of body weight clomping up to the register was hard to hear, or maybe because I am 65 tall he had a hard time seeing me. So I gave him a second before I entrusted his social media experience. The kid seemed annoyed as if he was being punished by working there. So he rang my items up and after completing my part of the payment process the screen said waiting on the clerk..... I was watching the young thug as he seemed to be zoned into the screen in front of him as you could expect from a 2 year old to gaze at a lollipop just out of reach. Finally he finished whatever was so important on Facebook. Then gauked around until he could see the bird flying around in the store which he attempted to make small talk about. But it is no surprise down in the southern Valley you will just be lucky if the employees even speak English even though in order to legally work here or permanently live here you do have to speak fluent English. Unless you have some type of disability under special circumstances and are iver 55 years if age. Anyway I video taped the incident as I have been with most of the bigger corporations that discriminate against everyone except there own race & family. As the majority of corporate reps who are supposed to take accountability for thier stores are not only aware of this but support, encourage and are responsible for these very same actions. For the many who are effected by this dont wast time combining to the store just contact the better business bural and file your complaint. Then wait for a response and request a rep from a different region to handle your case. Sooner or later those who are not Hispanic will be able to feel confident in their job search. Other organizations that can help depending on your situation are the FCC, FTC, Any Attorney Generals Office north of Gatesville or you can even contact the Governors office. But dont be lazy, thats the same mistake that provided the opportunity for these things to happen in the first place. Also dont be afraid to voice your opinion as it will take more than just one individual to create change. We are not doormats so stop letting others walk on you.

Everything you need for your home care. If you could only find someone to help you.

Outstanding friendly customer service and I love my veterans discount on everything I needed real quick

This Lowes needs to educate their employees, please get them better training because they avoid helping their customers and walk the other way whenever approached by anyone. I bought all my fence equipment here because of the low prices but you guys need to hire better people.

They didnt have what I needed and lady didnt know what I was looking for. Had it at Walmart.

Horrible customer service from the customer service manager. There were 5 people in line, she helped 1 person then just left the only C.S.R. to help the rest of the customers out. She didnt even asked if there was anyone else she could help with.

Overall, Lowe’s is a good store. Good customer service and assistance when looking for items. One item though that I’m disappointed is with their roper washing machine. Uses too much water. If I’m washing just one(1) item, sometimes the tub fills to the top. I don’t know if other machines are the same. Wish I could manually turn the knob to visually see how much time is left for the cycle to end.

The customer service has gone down at this Harlingen location. No one says hello, how may I help you, is there something specific that youre looking for...its like the employees see you and IMMEDIATELY walk the other way..luckily I know where to go in this store but you would think the managers would bring this up in their morning meetings. Back in the day employees would acknowledge the customer but now, if they have a phone in their hand forget about it...youre better off doing the shopping yourself and a getting a warm welcome from the self-checkout register that says WELCOME!!!!

My first time shopping here, and needed help. Asked an employee for help, and he wasn’t sure what item I needed because that was not his department. He said he’d call someone to help. He did. I waited for about close to 10 minutes, and no one came. There were no other employees around to help or anything.

Online order and pick up went great as expected.

Use to love this store but service has gone way down. Associates see you needing help and seem to run the other way. No respect and pointing which way to go without actually showing you is unacceptable. We ended up leaving and went to another store. Very frustrating. We spent 30 minutes trying to find what we needed and NO one could or would help us find it. Bring back your older more experienced associates that knew what they were doing please. I’m tired of hearing “I don’t know”

Employees for the most part would ask if I needed help, now they just walk by...

Ordered and paid $1200 for window installation March 19. Contractor measured but the window Lowes ordered was too small. Its July. Lowes installation manager has been avoiding my calls, emails and texts for weeks. Id NEVER do business there again. I WANT MY MONEY BACK

Id keep going here. Friendly staff makes it easier for the diy projects

Nice clean & organized store.Only downside was they only had 2 registers open. I feel I should not have to wait to hand over my money. Just my thoughts. On a positive note, as we were leaving a 3rd register was opening up.

Great place for every gardening to appliance etc. Keep up the great job

So they say that lowes is going to have a job fair...what a job fair..just walk in and scan s bar coed... REALY....SMH

Worst customer service. Went in for a return they ignored me while i was at counter. They called another person said i needed a receipt and left. They knew nothing on warranty returns.

Got what i needed, was looking forward to a quick self check out but they were not working. One huge line for only 2 cashiers. Do better lowes!

We enjoy shopping at lowes. Never had a problem. The only thing that was a problem was the family/ handicap restroom. Why do team member have to use it when they dont have handicap or family with them ? Its inconvenient for the public. It was explained to me that it was available to team members and anyone else . oh well

WS a great experience first time shopper

Great selections to choose from. When you do get help, the staff takes care of you. Only problem was that it was a little difficult to find someone to help you. I had to look throughout the back half of the store to find a cart used for heavy, bulky merchandise.

This place is CLEAN. There is sometimes a line but that is because they sanitize the registers between transactions. Their site has the location of most anything in store down to which part of aisle it is. LOVE their paint selection

Lowes has a great garden dept. Large variety of succulents.

No staff around, guests walking around without masks SBs mist important, low stockSBs no one around tiki ask. Very poor service

Never disappoints. Great products at great prices.

Associates are alway so helpful. The store is stocked and clean. No waiting at the registers.

Asked a young man to help me with a large fireplace and he asked us to follow him to the registers in the appliance cnt. He cashed us out right quick, then went and got my fireplace and loaded it up for us! He was very helpful and friendly, great attitude! Great customer service!!

Depressing.....so many associates, only 1 checkout lane open. Self-checkout was closed off.

No customer service. Asked for assistance, but nobody came. Not the first time this has happened before .Just left the store.

Found what we were looking for and more

Some ladies there are better workers then the guys. Good help and were not hiding. Four 🌟 for them today. Guys you need to learn a thing or two from them.

Got what i needed found what i needed plus a few others that werent on my list but they were priced just right so took em as well.😉👍👍👍👍👍

Helpful floor employees and good customer service. Great COVID safety procedures.

Was looking to buy a Bosch or Kitchenaid dishwasher. Walked over to the desk there were 3 employees there doing nothing and I asked one of them if he could help me and he rolled his eyes so hard I swear I could hear them snap. He finally did help me but according to him theres nothing in stock and the few things that are available wont ship for 5 to 7 weeks. So I went over to a local store Janos and Ill have my new dishwasher Tuesday.

Im looking at Lowes from a handicaps perspective latley and only complaint i have is not enough carts for us walking impaired ppl Should look into having a cart for each handicap space not just the 3/4 yall have

Seems there wasnt many employees working. It is usually that way from my experience at least. If you have a question you have to go hunt down someone. Very annoying when you just want to get your items and leave.

Love designated parking for veterans. Great customer service.

Went to buy a gas stove and the personal and manager were so helpful,and answer my questions.

Was there for 15 minutes waiting for somebody to help me out in the chainsaw Department nobody came.then I went to customer service ask for the manager no manager either.Management rick or freddy you should be fired in my book. Thanks that theres a Home Depot across the street to help me out.

This is the worst place for customers service. The only time i go to this place is when i am forced because Homedepot doesnt have what i might be looking for which is rare but it happens. All the employees walk by you and dont even look your way as not to be bothered because they have something more important to do like using there phones. Heaven forbid if you should ask them a question. They will look at you with bewilderment in their eyes.

Lowes in harlingen has no clue what customer service means. Some of the kids working there have no idea what cables are the seniors they employ are busy on their phones instead of helping locate an item. If you want to spend days trying to look for something or have someone who has no idea what rg6 is lowes in harlingen is you store.

I love my new toilet. Project Source brand with fluidmaster parts.

Always great prices and great deals.

Didnt know u had car heat spray paint big hassle Walmart they didnt have nothing local in the valley and when I ordered online they didnt deliver the package was just a waiting nothing thank you Lowes

Good selection of home window blinds. Big variety of choices and colors. Helpful associates.

Great clean stores and youll find everything there

I used to love this location but recently it has become very hit and miss. Purchased a power tool new in box that turned out to be used and returned with scuff marks. At least the tool still worked but it wasn’t new

Very customer friendly. Wish they had my 🌷 tulipan though😪🌈💟💟

Kevin, who is in training in the garden department, was not very helpful. We wanted a pallet of large pavers. We didnt like the ones on the lower level. He said to get the ones we wanted would mean getting a fork lift and to do that would mean getting a manager to unlock the gate to get the fork lift and it would all take a long time. Then, when we paid, he wasnt there to load our truck. We were almost done loading all the heavy pavers as he slowly approached us and said: Having fun? I said no and he then helped load the rest of our purchases. Not the type of service we have had at Lowes for years. He would benefit from additional training with people skills and customer service.

No help when in the store looking for information on a washer and dryer 😡. No one around to help you. Terrible service.

I can usually find whatever I need whether its something big or small.

The experience with the Garden department has been wonderful! Your cashiers are pleasant and helpful and there is always someone they can call to help load your car.

Weak this place os not for ne one seriously trying to fix stuff

Awesome as usual in and out just like that!!

Poor service. No one ever showed up to help me. Cashiers were very nice and tried their best to help me.

Pretty busy so checkout took a while but got everything i wanted so i was pretty happy with everything

This place has terrible customer service, item was misplaced. Not even two managers could help me. Home Depot > Lowe’s

Only one register going 15 people in line.

Was not approached if I needed help was able to find what I was looking for on my own.

Excellent curbside. 🤓 Quick, courteous and professional employee.

Easy to navigate in store with app.

Pulled up to pick up my masonry mix....guy loaded concrete.....no son two different things sorry u lugged 80lbs bags into my trunk but.....when its wrong its wrong. and....nxt time dont argue with a lady.

I went in to buy outdoor ceiling fans. I had questions about 2 simular models but the sales person was very short with me explaining only that the model I had was different than the lower price one which I already understood. I needed help with trying to figure out which one would work best for my project but he just rushed off and never looked back. I just wish customer service really serviced the customers.

Had what I needed. Great garden selection too.

Get all your building needs and more at lowest prices

I always get so excited when I go to Lowes. I do all my own projects and its so easy with Lowes.

Love to go buy thinks there

Super easy to order on the app. I am very thankful for curbside!!!!!

Had what I wanted but the store was absolutely packed the parking lot was impossible

Went for some planters and have a variety of things even laundry detergent! Always have great sales.

Service was not available had to chase associates for help one person even looked like he was doing me a favor 😔😪😪😣

They have never heard of customer service. We finally got a helpful clerk. Well try not to go back any time soon.

I fell down due to plastic ties on the floor. This was at the kitchen facets aisle.

The Herlingen, Tx Lowes always has what I need. Lowes everyday military discount is awsome too.

Found out I could buy a key for truck and with programmed chip.

Needed assistance in the electrical department and had to look for a Lowes employee asked to help me with a product and he didnt know and looked for another employee and didnt have no knowledge about anything at end I managed to find what I needed. Wasted 30 minutes!Lowes why do you hire people that doesnt know a damn thing!😡

Love Lowes discounts and their military support unfortunately they dont carry automatic can openers

They are not nice what so ever... I was asking where the inflatables where so I can get the one I was interested in and the worker was very rude about it and sarcastic about the whole thing