First time using order ahead with pickup service. Thank goodness I inventoried my purchases. Not everything was there. Let customer service know and still waited 20 minutes for the department to pull the remaining items of my order and get them to me.
Incredible. I was looking for a Power Tiller and Lowes just so happen to rise where Home Depot has failed. Even tho I had two choices I decided on the gas over electric due to a more flexibility. Even the workers were calm thru my many questions and helped when I asked . Thanks you Lowes a amazing experience
Just giving five stars for you can see review. My husband and I went to kick up some lounge chairs I ordered through the app. I went inside as my husband parked in the pick up area. I was told by an employee that the chairs will be brought out to the car. We waited 30 min. No one came. We went inside to check what is happening. My husband asked if he can just them. The employee brought them to the front for us and let us take it to the car. This isnt the first bad experience with pick up.JUST GO TO HOME DEPOT!!! I have noticed they do better customer service with their pick up packages.
Went in searching for turf. None of the workers seemed willing to help us find any and kept passing us off to other workers to be helped. Finally went to the customer service pro area and the lady helped us get turf samples quickly and gave us a quote fast as well. Only person helpful was the lady.
A little surprised.. Lowe’s employees use to be more knowledgeable about the department that they’re working in. Not just the knowledge like where can I can find sandblaster attachments or how many 2X4X12 wooden beams do you have in stock? They would have an opinion about what kind of wood I should use and which sand blaster attachments work best for what and more!
Went to purchase a smoker/grill. Had to ask 4 different associates for assistance. The first 3 said they did have it in stock and that they would go get some one to bring it out for us from their backroom. Waited about 45 minutes and no one came out. Finally the 4th associate ask us if we needed help. We let her know what we needed she went to grab the item in the back and was back like in 10 minutes with our grill. I think they need to work on their customer service a little better.
It was nice ordered online drove an hour to pick up a mini shed they loaded it on truck with a forklift. Fast easy.
The store is well laid out. Roomy. Very few bottle neck areas. Easy to maintain social distancing.
Was almost closing time got help they were polite
Anything you need for your home repair... And beyond... And all for a reasonable price. And they do have very knowledgeable associates if you need any help or have any questions on any type of repair! I would give it 5 stars. But I didnt cuz they really need a tram service inside because that place is huge...
This has got to be the best low in California good service please store people there to help you keep it up I like shopping with you I like shopping at Lowes keep up the good work
Lowe’s curb side workers, please answer your curbside pickup calls. I called an hour ago 5 times, and no one answers. Then got told to come back in an hour... now no one answers again! Y’all are closing in an hour, it’s 9pm I ordered my stuff at 5:45pm. There is no one else out here. How hard is it to really answer a phone & bring my items. Not like I ordered a refrigerator. Y’all get paid to not answer phones and lag? Sounds like a extra fun job... where do I sign up? 😃
Nick (store associate), Mark and Javi (paint associates) were extremely helpful with my concerns, questions and requests regarding certain paints and hardware items. The paint associates were so busy with some many orders but stop no matter what to answer my questions about choosing the correct gloss. Jessica at the cash register had communicated effectively and greet my baby and I with a friendly hello. I will be definitely coming back around, especially if I run out of paint.
So I went to Lowes to buy a hotwater heater. They carry AO Smith brand and those are the best. A person on the floor helped me. They were very helpful. They went and found me a cart as I did not see any available at the entrance. When I checked out the cashier they did not ask me if I wanted my receipt printed, emailed or both which the register does give those options. I wanted a printed and email she printed and handed me the printed receipt. She did not ask me if I needed assistance loading it.
Ive been coming here pretty frequently as we are doing some modifications to our home. Lowes has pretty much everything you can possibly need for home DIY projects! Even if it isnt currently in stock, they can always source it from a nearby store within a day or 2. I have never had a problem with rude or unhelpful staff here, they are always friendly and happy to help! Its amazing what happens when you actually look after your employees and pay them a fair wage!My only complaint is that sometimes (not always) there can be a 15-20 minute wait to check out with your items because they dont have enough checkouts open. Otherwise very happy! Way better than home depot!
I can usually find what I need. But, I would like help to be easier to find.Love the garden section.
Their return policy is one of the best, almost like Costco. Awesome manager Alyssa, thanks you for all the help.
It so convenient for me since we live closer enough. It was a good place to shops for home improvement.
Great location for home improvement ideas great plants, employees very knowledgeable and helpful
Did not have the item we needed when online it should they had two.
I had a great experience at Lowe’s today . Eric in paint was very knowledgeable and helpful to me . His warm and friendly demeanor, as well as his prompt assistance with my paint selection shows that Lowe’s values the consumer and hires quality employees to assist with daily business operations. This is a top notch employee. He deserves a raise . Lowes you are lucky to have someone like Eric working for you and rocking your vest! I will continue going to Lowe’s instead of your competitor Home Depot to spend my money in your store because of employees like Eric . Keep it up !
Tried the curbside option, app said order was ready, it was 1 item. I arrived, called the number (same number from app and sign on site). Rang 7-10 times answered then was transfered and put on hold (5 min). Hung up called again (same number) answered, transferred and put on hold again (7 min). Called 3rd time, answered, transferred and then asked for order number and my stall number. It was the same person that answered the transfered call all 3 times and I had to repeat both numbers twice and once at the vehicle. I was the only vehicle at the curbside pick up area. The employee then demanded my ID even after showing my cellphone screen with the app and pick up info pulled up. I understand the ID thing, but after the rest of the stuff I had gone through it was a bit much especially since I was the only car there the whole time. This is not the first time Ive had issues with this store and its issues with customer service, but will most likely be the last.
Lowes is a great store for all kinds of items. We buy a lot of our appliances from here. Friendly staff and knowledgeable. More for the homeowner than for contractors though.The first Lowes store, North Wilkesboro Hardware, opened in North Wilkesboro, North Carolina in 1921 by Lucius Smith Lowe (1879–1940).[7][8][9] After Lowe died in 1940, the business was inherited by his daughter Ruth Buchan, who sold the company to her brother Jim Lowe that same year. Jim took on his brother-in-law Carl Buchan as a partner in 1943.[10]Buchan anticipated the dramatic increase in construction after World War II, and under his management, the store focused on hardware and building materials.[11] Before then, the product mix had also included notions, dry goods, horse tack, snuff, produce, and groceries. The company bought a second location in Sparta, North Carolina in 1949.[12]In 1952, Buchan became the sole owner of Lowes and the company was incorporated as Lowes North Wilkesboro Hardware.[13] In 1954, Jim Lowe started the Lowes Foods grocery store chain.[14]By 1955, Buchan quickly expanded the company by opening stores in the North Carolina cities of Asheville, Charlotte, and Durham. By the end of 1955, Buchan had opened a total of six stores.[13]In 1961, Buchan died of a heart attack at age 44.[15] His five-man executive team, which included Robert Strickland and Leonard Herring, took the company public in 1961 under the name Lowes Companies Inc.[13][11] By 1962, Lowes operated 21 stores and reported annual revenues of $32 million.[16] Lowes began trading on the New York Stock Exchange in 1979.[10]Lowes suffered in the 1980s due to market conditions and increasing competition from the new big-box store chain, The Home Depot. For a while, Lowes resisted adopting the mega-store format partly because its management believed the smaller towns where Lowes mostly operated would not support huge stores. However, Lowes eventually adopted the big-box format to survive.[13]Lowes has since grown nationally, as it was aided by the purchase of the Renton, Washington–based Eagle Hardware & Garden company in 1999.[17][18] The first store outside the United States was in Hamilton, Ontario, Canada.[19] According to its website, Lowes has operated/serviced more than 2,355 locations in the United States, Canada, and Mexico alone,[20] although the Mexican stores were closed in the late 2010s.[21]Lowes formerly operated in Mexico with 14 locations 8 in Monterrey Nuevo León, 1 in Saltillo Coahuila, 1 in Hermosillo Sonora, 1 in Chihuahua Chihuahua, 1 in Culican Sinaloa, 1 in Aguascalientes Aguascalientes and 1 in León Guanajuato. Lowes Mexico closed on April 10, 2019.[22]
I do like but never really see anyone to ask quick questions of.
Buyer beware!!! False advertisement to get your money! I searched for days trying to find a washer that I could get delivered as soon as possible. I was excited to find the washer im looking for here at lowes with a delivery date at the end of the week. Well less than 24hrs to the delivery they rescheduled of course the date they gave me was not doable for myself so I had to reschedule for an additional week out. Have small children and using a laundry mat during COVID is not a fun situation. Lowes will never get my business again.
Did not have many plastic planters to choose from. The shelves are barely stocked for some things in the garden area.
Horrible experience. Went to go buy concreat. They couldnt help me in the concrete department and on top of that they told me to go grab a ladder from aisle 17 to go get my own concrete that was pushed in the back. So I went to home Depot and they had plenty of what I was looking for ready to be picked up and they were very nice about it and it was cheaper
Lowes is awesome! They give military discounts if you sign up online. The store is clean and organized. I only wish the employees would enforce the use of face coverings for customers walking in. A lot of people are seen without it even though their sign says is mandatory
If you cant find a particular item in the other retail shops you can always count on lowes to have it
Lowes is a good store but it is very hard to find the fence panels that we have been trying to get for a very long time and keep getting told maybe next week
Employees helped me find my items. Building was neat and clean. Only complaint is the long waiting line to check out.
They are very helpful and you can get good customer service and they help you out to your car with whatever you need its very well appreciated
Best hardware store in town ... Helpful people and you will not get ignored like the other big box hardwear store up the street ....
Nice store very organized
Geat customer service and the staff was very helpful and friendly. Great selection and prices too
Very helpful person who spoke Spanish, a plus
1. Checkout lines are always long, with only a few cashiers, at the main checkout registeres, lumber and construction checkouts, and garden checkouts. HomeDepot has self checkouts maki g their checkouts very quick and easy. Lowes refuses to install them. This us one reason I usually prefer to shop at Home Depot instead of Lowes. I only go to Lowes if Home Depot doesnt have something Im specifically looking for.2. MyLowes purchase tracking system for returns without a physical papaer receipt always fails to work properly. Home Depots similar system works flawlessly and perfectly every time.Save yourself the headaches and go to Home Depot, unless they dont have something. Then go to Lowes.
Typical home improvement store...everything you need
Went for a porch light. 2 boxes left of our choice. Got it home & the glass was shattered. Went back. Swapped. Got it home, fixture did not work. Took back. Went to home depot. All day deal. What a waste of a day!
Good service and clean we went to buy some exterior lights and they have a lot models and different prices and a lot of offers.
Lowes its great place just need employees to can and help people in the floor.
LOWES,has great lumber and great service. The staff is willing and able to assist you.
A large clean store, however the garden center is lacking in variety of plants and garden decor. The staff is friendly, however theyre difficult to find and lacking in knowledge...if you want really knowledgeable and helpful gardening info go to Hoffmans (about 1/2 mile away). Hoffmans offers much more knowledgeable staff and suggestions for your planting needs.Lowes is a decent big box store if you need to pick up household items. I wish their garden center was better staffed and stocked (that way I could kill two birds with one stone instead of needing to make two stops).
Nice staff, always very helpful & eager to assist.
All the workers looked like they hated their jobs. They were rude. Literally no one around when help was needed. Dont bother going to Hanford. Was better served in Tulare.
Ordered a fridge from this store and the delivery service that Lowe’s uses damaged our brand new front door and stripped the pins to our door hinges. They didn’t even bother to put our door back on correctly either! I called to let the manager know and he took down my number and haven’t heard anything since. Supposedly, someone from the company they hired would reach out to me. Long story short, either don’t have large appliances delivered to your home or shop elsewhere! We had nothing but problems buying our fridge from this store. Save yourself the headache.
I went here to help my aunt pick up an order. Its pretty clean. The staff wasnt terribly helpful or friendly to my aunt, though.
Helpful staff and ample parking
Can always find what Im looking for, but you need to hire or train your staff in the areas they work in. Bought a mower there a while back and the lady tried to tell me I had to mix the gas and oil together in order for it to run properly, I knew that wasnt correct and just shook my head and walked away.
The workers there were so kind
Very helpful and friendly people
Great home improvement store, always a good selection of items for whatever DIY project you have. Installation also available for a reasonable price.
Great they have the appliances I was looking for, with the shortages out there I figured I should go ahead and buy 👍👍
Typical box store. Fortunately here in Tulare we have Levins Hardware.
I have always liked the experience at Lowes.
Nice clean, well lit, ok customer support. Sometimes hard to find an employee that is willing to help.
Always find what I need with the assistance of the friendly Lowes staff.
Wahoo, Wahoo!
Recieved great help today, thank you!
My visit was quick and easy there was no line and I was in and out in 10 min
Store is clean and well organized. They didnt have what I needed. Just a simple 7 ducting flex tube. Check out is very slow due to covid. Not enough registers for weekend business.
A little short staffed and shy on Appliances!
Very clean and well organized store. Customer service was quick and helpful. Employees were polite and knowledgeable
I bought a washer for 449 dollars there and it is sweet.
Had a fine experience
Lowes always has what I need.
Great store with friendly staff. However my online order box was nearly 4x3 feet when the item inside was barely 2x3feet. I dont understand who needs such a large box and where they are supposed to fit such a box for transportation without having a truck with them.
Like the prices, but shortage of cashiers and department staff.
I would rate 0/5 if I could.STOP LISTING THINGS AS IN STOCK ON YOUR WEBSITE IF ITS NOT IN STOCK IN THR STOREyou guys need to do some serious Inventory. The last 5 times Ive went, be it for tools, or gardening supplies, Ive had to leave and go get it at home depotFrom now we will be defaulting to home depot. No more chancesEdit: the items listed as in stock in store for lowes, which were actually not in stock (like always) listed as in stock on home depots websiteAnd guess what, they were in stock at home depot.Shout out to the lowes employee who told me to go to home depot. Thanks! It worked
Very nicely kept clean & was stocked well
The works are always helpful, always willing to help load my truck or trailer.I give them 5 stars
Customer service is the best...
It has its ups and downs. They got everything you need usually for home improvement but sometimes its hard to find help
Low prices, great customer service. If they dont have it they have speedy ordering & delivery. Also supper clean😁🤪🙃
Representatives were very helpful but the line at the cash register was longer then expected and then other Lowes i been too. They could improve this opening one or two more registers...
Best place to get paint
Good customer service
Horrible customer service... we’ve been trying to get our blinds cut for 8 months now, every time we go in either the machine is broken, or no one is there to work it... I specifically called in yesterday to ask if the machine is working before I drove all the way from Selma to Hanford.. and she said it was working so we get the whole way there, wait for 30 mins after ringing the bell 20 times... Finally someone came to “help” but then just kept going back and forth to the manager on getting someone to help us... not one person in that entire place could work the cutting machine... so we asked to speak to someone else and some girl comes down and says you need to come back another day no one is here to do that, and we said no forget that we have waited long enough and specifically called to make sure we could get this done today... so We said we will just return our blinds and go somewhere else.. she said ok that’s fine and walks away.. it’s super frustrating when it’s already been a hassle.. then poor customer service on top of it..
Its mostly good, you can get usually get the things you need. Although the ordering of supplies for delivery and the delivery process well, thats something else. But in the end store management of the store made it right. So like I said mostly good.
Very poor customer service, there is only one cashier checking out and at least 10 customers on the line! A couple of employees are just walking around probably staring at customers WAITING, and this ALWAYS HAPPENS!
Great, service was spot on, staff very helpful, good prices. Suggestion, open up checkout for handicapped where you do returns, customer service. That would be customer service
Customer service is seriously lacking... went through ALL departments and got looks from the associates but no actual may I help you?... the shelves are a mess, couldnt really find anything that belonged in their respective spot... when I was working at Lowes back home, customer service is what kept our customers coming back instead of going to Home Depot... but I have to say Im going to make the switch to the Home Depot
Great store I can find what I need,if not I can go to the stores web and get what I need.
Needs more cash registers opened not just one. Black Friday is fast approaching and need more than 6 registers opened at all times. Sure less ppl shopping but I dont see what are the employees not doing anything but sit around pretending to do something. instead all employees should be walking aisle to aisle talking to welcomed customers if they need help looking for something or having to ask a quick question. I see too many ppl not working and talking to each other not doing any work task as scheduled. Customer Service are really nice and friendly tho they need few cash registers opened to make things easier for people and for those who dont have patience. Continue to lower them prices everyday was very impressed on todays prices!! 😀
Lowes is the place to shop if youre looking to landscape or do some home improvements just ask one of the employees and they will direct you to your hardware. Lowes a quiet clean environment. If you need to exchange an item there more then happy to help you at the customer service center. Lowes has great bargains too. I recommend Lowes to family and friends.
Outstanding! Well done joey
Great helpful staff couldnt find an item and the employee looked it up online and recommended me to a store locally that had it.
Great customer service
Slightly better than home depot but both stores overwhelmed with christmas decor and lacking essential supplies
Not a lot of people to help, only went there cause HomeDepot was out of 2x2 lumber.
Nice gardening section.
- Address:1955 W Lacey Blvd, Hanford, CA 93230, United States
- Site:https://lowes.com/store/CA-Hanford/2215?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-go-_-2215-_-na-_-0-_-0&y_source=1_MTE4MzU1OS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
- Phone:+1 559-410-9000
- Lawn equipment rental service
- Appliance store
- Building materials supplier
- Flooring store
- Furniture store
- Grill store
- Hardware store
- Home improvement store
- Outdoor furniture store
- Rug store
- Monday:6am–9pm
- Tuesday:6am–9pm
- Wednesday:6am–9pm
- Thursday:6am–9pm
- Friday:7am–8pm
- Saturday:6am–9pm
- Sunday:6am–9pm
- Curbside pickup:Yes
- Delivery:Yes
- In-store pick-up:Yes
- In-store shopping:Yes
- Mask required:Yes
- Staff required to disinfect surfaces between visits:Yes
- Safety dividers at checkout:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Assembly service:Yes
- Repair services:Yes
- Quick visit:Yes
- Cheques:Yes
- Debit cards:Yes
- Credit cards:Yes
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