My wife and I were going on vacation and as she does every time she hires a car service to bring us to the airport this time instead of using a reputable company she contacted starlight limousine.Matt I assume is the owner showed up 20 minutes late for our pick up to the airport. We’re about to just drive ourselves and when she called him he did not even reach out to us mind you his fee had already been paid He showed up in a run down Cadillac Escalade that had the check engine light on and transmission felt like it was going to break down at any moment. On arrival to the airport I confirmed with him the pick up time for the following Friday evening.We also gave him our itinerary i.e. flight numbers and times that we were leaving and arriving.On our arrival we were searching for Matt to no avail after numerous phone calls to all three phones he has listed on his website leaving multiple messages again to no availOur after hour flight landed we received a call from Matt stating he forgot and he would be 45 minutes to an hour away but would come get us to me that is unacceptable as he have already been paid in Full including gratuity. The service was so bad we would definitely not of left any gratuity I am a Very generous tipper when warranted. When I requested my money back all Matt kept saying was that he could be there in one hour after we have already waited an hour and he did not show why would we wait another hour? So my review is one star if it was possible to give zero stars I would have.find a reputable car service with a clean dependable cars Whatever you do do not pay in advance as you will surely be screwed as I was.
Great drivers . we are too nervous to drive in Boston the traffic is dangerous our driver got us to the airport safely. The car was clean and well cared for. my family has used several other limo services in the past and starlight limo proved to be the best. they are always early to pick us up and the cars are always clean . it shows when a business gives attention to detail in their service, ice water relaxing music cool collective atmosphere takes the stress out of travel
We had a great experience with Matt! He was on time, professional and his was reasonably priced compared to alternatives!!! We would schedule him again in a heartbeat!!!
I had an absolutely fabulous time here. It was super cool. I got to catch my waves in a perfectly timed fashion. Definitely a great ride for your money!
RUINED OUR WEDDING! DO NOT EVER USE THIS COMPANY! Matt Coolidge, the owner of Starlight Limo, should be ashamed of himself for calling this a Limo service. My new bride to be had to take an uber to our venue because the limo never came. Once I finally reached Matt after multiple calls and texts he stated sorry, I thought it was a 4 pm pick up even though I confirmed all times directly with Matt less than 48 hours before the wedding. I paid for 4 limos and got three. When I contacted him for a refund he just ignored my calls and texts as expected. Regarding the vehicles he did send, they were awful. Duct tape all over the trunk of one limo. Parts were missing on the inside, wires hanging out everywhere. The AC barely worked and one limo had a clip on fan blowing air to the rear. The driver opened the trunk to another car so we could store my new wifes wedding dress for the ride and the trunk was full of tire jacks and spare tires! Just awful all around and Starlight Limos website pictures are completely misleading and absolutely do not represent the equipment Matt Coolidge actually uses. DO NOT EVER USE THIS COMPANY!
Where do I begin, Starlight Limo is so unprofessional and over rated. I had my Daughters wedding over weekend. They were suppose to pick us up at 3:00. They NEVER showed up.Needless to say we UBERED .CALLED STARLIGHT LIMO.NUMEROUS TIMES, WHEN THEY DECIDED TO CONTACT US CAME UP WITH EXCUSE AFTER EXCUSE. NEXT WE ALSO PAID FOR 4 LIMOS AND GOT 3.MORE EXCUSES .NEXT THE LIMOS ARE RUN DOWN AND DUCTED TAPED TOGETHER.I HAVE NEVER SEEN ANY LIMO QUITE LIKE THIS. NEXT WE HAVE BEEN REACHING OUT TO GET REFUNDED FOR THE LIMO WE NEVER GOT. GUESS WELL HAVE TO WAIT TILL.THEY CONTACT US OR WE CONTACT THE BBB.SO IF YOU WANT TO BE LATE FOR AN EVENT CALL.STARLIGHT LIMO. IF YOU WANT A RUN DOWN LIMO CALL STARLIGHT LIMO. IF YOU HAVE MONEY TO WASTE ON LIMOS YOU DONT NEED CALL STARLIGHT LIMO HOW CAN THE OWNER OF THIS COMPANY BE PROUD OF JIS BUSINESS. WORST EXPERIENCE EVER
Limo was 45 mins late for the first round and on the second round 1 didnt even show up. Terrible customer service as well, didnt answer the phone when limo was late and wont answer call for refund on missing limo (because they KNOW they screwed up).
Amazing service so professional and courteous, offered us water and a phone charger, great conversation and good vibes 😎
I give Starlight Limo 5 stars and I wish I could give them more. Anyone who says different doesn’t know what they are talking about. I booked in advance of my event and paid in full. Not only were they on time they were early. The driver Matthew was professional and so nice and the limo was wicked clean. I will continue to use Starlight Limo for all my future events!
Worst experience ever .. 1 limo doesnt even show up the other 3 were late . Customer service doesnt even deserve a star. They havent responded to our issues as they know they screwed up. I would rather walk than get a ride for free....
Nice, timely people. Very clean cars. In & out of Boston hassle free. Also very affordable for high class service.
These guys are AMAZING!! really saved me tonight when i was stuck! My fiances bachelor party is tomorrow and the transportation cancelles last minute and starlight made it happen and is also doing our wedding!!! Thank you so much guys for helping make our special time amazing!!!
Amazing young man, Matthew the owner. He came to the door very prompt for the airport travel. Neat and clean, very polite. He set the very pleasant tone for my trip. Highly recommend him, will use the service again.
We had a fantastic day with Starlight Limos going to see the New England Revs play at Gillete. Service was excellent, really accommodating and helpful. Dale our driver was particularly great, and a really really nice guy. Would highly recommend!
Locally owned and operated. Made in America. Anytime. Anywhere. We get you there
Bad experience with this company this past weekend. Bride needed to take an Uber due to limos not showing up on time. then 3 of the 4 limos arrived. Just overall not a good experience.
We used Matt and Starlight to surprise our daughters for a concert and he was amazing!! Looking forward to using them again!
I went for a night out with some friends and they were very accommodating and professional!! Will def use them again!! :)))
Used Starlight for my wedding and for trips to Logan Airport. Great Service. Never a hitch. very reliable and a nice ride to boot.
We useed this Limo service to take us to a concert. We had a fantastic time and Matt was more than Accommodating for all of us. We will use this service again 4-sur.
Starlight amazing experience great professional service, drivers with a great attitude the cars are very clean I recommended very highly.
Local nh family oriented business Clean cars,good drivers with good attitude .on time every time always go above and beyond to keep the good times rolling ;)
Yesterday we had our best day at six flags thanks to StarLight limo . The owner Matthew it’s an awesome guy, he helped us with everything necessary and tooked care about our day to be amazing. Really good prices and quality.Thank you again, Matthew and StarLight limo for best day ever !
Reserved a Starligjt limo for prom way in advance and paid in full at the time of booking. Called the day before to confirm. The day of prom I had 10 kids in my driveway waiting for their ride. I called the number I had called the day before and it had been disconnected. 15 minutes after our scheduled time the limo arrived. Driver was very nice and apologized for the delay saying they were short a driver but kept saying she was nervous. I didn’t know what she meant by that which was concerning. I asked her if she had driven the limo before and she said yes she was their scheduled Driver. When I inquired about the phone number not working she stated the number had been changed the day before. They left 23 minutes late and she turned the wrong way out of the driveway and then stopped for gas on the way to prom. The kids got to prom 40 minutes late and were unable to get a table together which is why we booked the pick up time when we did. Driver took my phone number and texted me when they arrived and when they left which I appreciated. Upon returning home a couple of the kids were sick staying the car smelled like “weed”. The kids got there and back safely but the limo was late with no communication from them and unprepared for the evening. Due to these reasons I would not go with this company again.
Very clean and accommodating limo service! Would definitely use them again!
,me and my friends had a wonderful time in Boston starlight limo was on time and the driver was awesome very clean car and didnt mind waiting for us to get back from the restaurant very respectful and polite I give them 5 stars thank you
Got us in and out of Boston in comfort nice people:) 5 star service
No one who does good work will ever come to a bad end,either here or in the world to come.Develop the right attitude towards your job and even the most mundane work becomes a source of joy
RUINED OUR WEDDING! DO NOT EVER USE THIS COMPANY! Matt Coolidge, the owner of Starlight Limo, should be ashamed of himself for calling this a Limo service. I had to take an uber to our venue because the limo never came. Once my soon to be husband finally reached Matt after multiple calls and texts he stated sorry, I thought it was a 4 pm pick up even though he confirmed all times directly with Matt less than 48 hours before the wedding. We paid for 4 limos and got three. When we contacted him for a refund he just ignored all calls and texts as expected. Regarding the vehicles he did send, they were awful. Duct tape all over the trunk of one limo. Parts were missing on the inside, wires hanging out everywhere. The AC barely worked and one limo had a clip on fan blowing air to the rear. The driver opened the trunk to another car so we could store my wedding dress for the ride and the trunk was full of tire jacks and spare tires! Just awful all around and Starlight Limos website pictures are completely misleading and absolutely do not represent the equipment Matt Coolidge actually uses. DO NOT EVER USE THIS COMPANY!
Incredible company. So excited I chose them.
2020 -2077 from hard times 2020 to good times in 2021 wishing all the best
Always on time . Clean cars and cool drivers
Courteous and professional driver. Will definitely use again.
Very nice service! Great atmosphere!
The service is great there always on time and have great rates.
DO NOT USE THIS SERVICE EVER FOR AIRPORT TRANSFER!!!Apparently, they do not know what a schedule is, no matter how many times you call in advance to reconfirm the pick up time!
Great price for locals! Very responsive and friendly!
My trip was awesome, thank you a lot!
Clean car great service 👍
On time and they know how to drive in Boston .
I had a pickup reservation at Logan Airport. Upon calling them after baggage claim, as instructed, they said they did not have a car to pick me up right away, that there would be a delay. I insisted on waiting the 1 1/2 hours they asked, but then, they apologized and told me to get a Uber or Lyft. Transportation services have to be reliable, or at least, have to work around issues and help their customers. They repeated Im sorry, take a Uber or Luft a couple of times, and then hang up on me. Horrible experience!
Clean cars, professional drivers. Very respectful
The best limo ever
Awesome, great rate,nice people ++++
Good driver, thanks for all!!!
Great service on time
Good people!
Thanks for getting us home ;)
After booking wouldnt return any texts, very shady
Nice people
Gr8 services
Fine!
Dependable transportation services
The best!!!!
Very nice car and driver. no problem fair price good business
Good quality good car