The representative I talked to was very polite and answered all of my questions. Excellent Service!!!

Usually very quick, informative and helpful staff. Love that it is a smaller office without a million people.

Great community resource.

Fast service in and out less than 10 minutes.

Trying to get my SNAP card reactivated

They are respectful and efficient

Been on hold for 50 minutes without being in contact with any person at all. Called again the next day waited 30 minutes, no contact. I called AGAIN the next day and its now been 25 minutes on hold. It would be GREAT if ANYONE in the office would actually pick up the phone.

This is the best office every. front desk ladies are nice, polite, respectful and very helpful on needs that you are there for. I would like to personally Thanks Maria Mendoza and Carolyn Shotwell for the hard work and effort that they put toward me in helping me find a job. Thank you ladies for your dedication that you put in every day and toward helping clients. Even though I am a new resident here I would like to say on behalf of Hammond thank you for the swift service you provide for this community of Hammond.

Arrived 10 minutes before the closing time and they were so efficient I was done before the guard locked the door. Why cant all service agencies work toward this goal!

Went latter in the afternoon this one and was in and out no problem. They are very helpful and nice to my son and myself. My recommendation is go early in the morning at just before close. Mondays are always busy. Try mid week if your not pressed by time restraints.

Good service, I was only one in there. So didnt have to wait. Lady at counter was nice and helpful.

Very very nice person that took care of me!!! Very friendly!!

Curious to me. It was not very crowded at time in afternoon.

The ladies there are really nice.

Nice people very respectful and helped me fill out the paperwork.

The wait time can be long, which is expected but the people there are so nice.

They were more than willing to give me all the information I needed and more. Never did they seem as if I was inconveniencing them as they do in Chicago.

Oh God. The wait was so unbelievably. Two women working (2) then (1) went on break. I had to be at the trustees office in a half hour. Did they car ? No. I explained that my NIPSCO was going off and needed to see them only to get a simple copy of my application. But NOPE !!! Hey, Im not special and dont deserve any special treatment but they knew I was coming I called them and told them. So, if you need any help GO EARLY !!!! OR YOULL BE THERE FOR A WHILE.

Helping a friend cuz Im a felon Drugs? So I cant get help👌🖕✌

The first time I applied for food stamps, I never received anything in the mail so I had to reapply. Then, months later, my boyfriend went in & applied. 2 months later and still hadnt heard anything back so he went in today and was told that he had to reapply. Again. I have 2 other friends that had the same problem. I dont understand if theres something wrong with their systems or if theyre just completely unorganized but this is ridiculous & shouldnt be happening. Its a headache & extremely inconvenient.

The workers are always nice and helpful however its slow not enough people working at front desk and even when it is there still slow but thats just my opinion everytime i had to go there🤷

I called them on the phone today every polite and sweet!

They take care of everybody in need

Their was no wait

They were fast at waiting on me, but the workers need more training with working with the public.

Extreamly disrespectful, extremely unorganized. Completley messed up my food stamps. I had a case going and completely sent in on Feb 25th. I went in Tuesday march 19 and a new woman whom kept cutting me off went in a redid everything, then told me not to call anyone or id mess up everything she did.Only to find out she was not qualified to work on my stamps only Medicare, and the girls in the booths next to her were laughing while listening to her speak to me. Went in again another day and was told not to call the 1800 number because theyre only a call center I was left in the lobby for over a hr while they got every one in and out before me only to be told i dont need any of the name of the girls who completely messed up my case.I have been going here for quite a while and have never been treated in such a way ... If theirs anyone else I can fild a complaint against id love to know. This place is horrible and has went completely down the drain.

Nice staff good service really good

Quick and efficient employees.

Lines are tolerable. People are nice enough.

Better Service quicker than Illinois, where i used to live!

People there are so nice, they are fast,and patience.

The counselors here are surprisingly helpful. It is also very safe with a police officer on duty.

Outstanding performance and driven to assist Hoosiers in need.

I had a phone interview today for temporary assistance, albeit they were an hour late in calling, the young lady that took my information, Yasmine, was wonderful!! She told me what I needed to submit, so I gathered up the required documents, and brought them to the Hammond, Indiana location. The security guard there was asleep at the front desk, the extremely rude people behind the counter barked at me to take a number. I then proceeded to sit there for 20 minutes, when all I was doing was dropping off documents. Once my number was called, the rude Latina that helped me wanted to keep telling me what the office doesnt do. (Such as keep the documents, they are scanned.) Well I was told on the phone to bring copies because originals dont get returned....thus costing me money at the library to get the copies, only to have them scanned in. The staff acted as if the customers were an inconvenience, and really, if you dislike people and dont wish to help them, perhaps a human services position is not for you!!!

Fast organized and the case workers are very helpful and nice

A big help to us who can no longer work

I CANT SAY MUCH ABOUT THIS ONLY WHEN YOU NEED HELP THEY LOSE YOUR PAPERWORK .NEEDED HELP WITH FOOD STAMPS I GOT APPROVED AND 2-WEEKS LATER I AM CUT OFF BECAUSE I HAD TO SHOW SECOND RENT STATEMENT IF THEY WOULD HAVE DONE THERE JOB THE FIRST TIME THIS WOULD NOT HAVE HAPPENED .THANK GOD I ONLY NEED HELP UNTILL WORK PICKS BACK UP .ITS TIME TO FILE COMPLAINT WITH THE CORP.OFFICE BECAUSE IF THEY DO THIS TO ME IT COULD HAPPEN TO YOU .IF YOU NEED FOOD AND HAVE KIDS YOUR SCREWED .THIS IS WHY THE SYSTEM SUCKS .!!

Didnt have a long wait, the female security officer is ALWAYS nice n friendly...pleasant experience. 😏

Was in and out so fast

This place had us bring in certain forms when we get there they said now we need a medical card then we go get it and then they say it cant be a medical card from State and then made us go get shot records.no one should have to go through that much trouble to get there social security card and when I talked to supervisor twice after first visit Ms webster shame on u guys there needs to be a compaint line to report these kind of action

Didnt know they moved until I called them. But they are very fast now

These people have refused to give me Snap Benefits and Health Insurance and give me a hard time every time I go to their office. Terrible service. These people might be apart of something called gang stalking or community harassment

Worse customer support over the phone. THey always have to argue with you no matter what you say. They cant let you just finish your sentence without being cut off.

Didnt have to wait in long line. They took my information and I was on my way within less than 30min.

The amount of ice that is in front of Fssa and work one is ridiculous! Will be making complaints about this! This has been like this for years !!

Great servir and bilingual

The best place to work

No crowds. Staff friendly and helpful.

KEEP IT MOVIN FAST

Good staff very helpful

It was fast service

They work pretty fast

In and out fast

Penalized for their mistakes.

In and out quickly

Good food

Good people 😊

Nothing special

Fast and friendly

Good professional staff

Find parking on the street if you can.

Good Service

Dont expect get help right away or Fast service

Fast service

Gov. Office take it from there.

Good service

Always helpful

Great

Horrible and rude

Staff sucks

Good

Okay

They helped me a lot