I have always received great customer service at West Herr Ford of Hamburg. They really go above and beyond to ensure their customers are well taken care of. Most recently Tyler assisted me with something that was outside of his job scope and it was more than appreciated. Sabrina has also gone above and beyond to work with and help me. I really couldn’t ask for better customer service.

Very happy with purchasing process at Hamburg West Herr Ford. Not only are the vehicles high quality, so are the sales team. Ron Czech was are salesperson and even though he was taking care of other customers, he made us feel like we were important to him. If you are looking for a seasoned salesperson who will work hard to make you feel good about your purchase, give Ron Czech a call.

I would’ve given this dealership 1 star but the salesman was nice until he basically started badgering me about why I was looking at other dealers, wanted me to put down money right away the next day to hold the car even though I hadn’t been approved (I get it, there’s a car shortage) but then also wanted me to get into any vehicle on the lot at that point as well . When I got approved I couldn’t even get answer on the phone from salesman or finance manager what my payments were and interest rate and I wasn’t going to waste time running out to the dealer before knowing. Second not so great experience at this dealership, first was 5 years ago when I bought my escape. I ultimately worked with the West Herr Jeep dealer and got everything I wanted with the best salesman and finance manager!

Steve went the extra mile for us. Very professional & courteous. Made sure we were satisfied. I would definitely recommend him to anyone looking to purchase a vehicle

My husband and I just leased a new Ford F-150 from Steve Bielinski, Jr at West Herr Ford and had and amazing experience. Everyone was so helpful and courteous and made our transaction effortless. I couldnt have asked for a more pleasant group of people to work with

Mike Bettcher from the Service Department at West-Herr Ford of Hamburg is absolutely outstanding!! This is probably the third or fourth time I have dealt with Mike as far as the service on my vehicle. He is very professional, personable, timely, and explains things very thoroughly! He wants you to be satisfied and happy and cannot do enough for you! I would highly recommend bringing in your vehicle to Mike to be serviced. West-Herr is blessed to have him on their service team and in their employ! Keep up the great job, Mike! You are a credit to your profession!Jackie Santa MariaWilliamsville, NY

I just want to say a quick thank you to West her Ford in Hamburg I also want to thank my salesmans Zac and Pete for all their hard work and diligence on the sale for me it took a long time because of Covid but the time was well worth it they made my experience buying a new truck very worthwhile I also want to thank Tony also for helping me out. Tony really knows how to run a dealership and he appreciates all his customers. As being a Combat Marine who has served in the Persian Gulf war West Herr Ford really knows how to treat a veteran in my book they are the best !!!!!!!

West Herr Collision in Hamburg is an excellent, reputable shop. My Ford Escape was near totalled after hitting a deer at 55 mph. Within 2 weeks they had the vehicle back in service and it looks brand new. Thanks to the whole crew who had a hand in repairing my vehicle. So glad I took it there.

What a great experience buying a new car! I havent had a new car in 10 years, nor have I ever leased a vehicle. Rob Lalka, my sales consultant was absolutely wonderful to work with. He went above and beyond to make the process easier and worked with me to find me what I wanted. I can say, I definitely felt as though I was familiar there.

They have changed my outlook on dealerships. They constantly go above and beyond. Their service department has been amazing. I would give them extra stars if I could. Keep up the great work!

We worked with Jeff for the purchase of our Mustang Mach E. He was very informative, punctual, and responsive. Thank you for the great experience!

West Herr did a great job fixing our car. We waited a very long time for the parts to come in, which we realize was not their fault. However, we did most of the calling to get updates on our vehicle. Other than that, we will continue to use them for their quality of work is impeccable.

Hello! I had oil change/tire rotation performed on my Subaru. Smooth experience. I had to wait for service to be done because I didn’t want to go home and come right back. I was told an hour and it took a little over. Other than that, very smooth. I was able to use my Ford pass rewards with no issues. The staff was very friendly, waiting area was very clean.

The service department at West Herr Ford in Hamburg is worth all 5 stars! Coreys team of mechanics are top notch, especially Jeremy. Jeremys attention to detail is on point. With such great service, why go anywhere else?

Tyler was very thorough going through all the details of the vehicle with us. Love the new Bronco Sport! Also want to compliment our sales person Jim Clifford on probably lifetime sale number 40 something.

Great people to work with.Came in for a crack windshield from a bottle thrown over an overpass. I pre-ordered my windshield, set a time and date for install. I came in a week later and had them install the windshield in a couple of hours. The waiting area had WIFI, coffee and water.

West herr is a trusted auto dealer. no hassle fast talk or pressure.service is second to none.dealing with one of the largest ford stores give you great buying power and really fair trades. they have earned our trust, you should too.

Absolutely the best experience l think a person can have buying a car. Ask for Sabri, he took care of everything and then some. Will return when looking for a vehicle again!

Cory K in the service department at the Ford Store at Camp Road went above and beyond my expectations!He kept me informed all the way thru my repair process and was extremely informative.Thank you Cory!

It was great, no pressure at all. The choices were so many. With many options to close from. Sales staff very helpful. I did by a used Jeep and love it from Joe O. Was very knowledgeable about the Jeep.

I went in West Herr Ford used cars to buy a car for my husband, with a list of must have and must not have items, a top $ amount. Bill Pease did everything he could but stand on his head for me to get the car for my Husband .We did look at multiple cars and it did take some time . In the end we were able to come to a great deal, He made me feel right at home . West Herr Ford William Pease you Rock We are enjoying our new car . Thank you West Herr Ford Your customer service is top notch . Go Bills

I had a great experience with Sabri! He was great and patient!Only downside was Nicole who gave a bit of attitude because I didn’t opt for additional coverage options. I’m sure she was just doing her job as a salesperson.Would definitely buy a car here again!

The experience has been excellent.Found the car on the lot and completed the sale in 2 hrs on a Saturday ! Steve was great to work with..clear and transparent.. as West Herr promises.

I want to thank Billy Pease for everything he did to find the truck I was looking for and it’s better than I ever could imagine I love it it was the best car buying experiences I’ve had thank you again

Mackenzie G. was helpful through the process of purchasing my 2021 Ford Bronco and was sure to follow up with me after the sale. Thank you!

Two part review. We are giving our salesman five stars. Dave M. We probably wouldnt have bought a car that day if Dave didnt have such a great personality and make the process pretty painless.Four stars goes out to the dealership, everyone always wants a better price, right? If we ever decide on another Ford we would definitely go back to West Herr. First time owning a Ford.

I was very pleased with the service I received from Tyler and the staff at West Herr Ford of Hamburg. My issues were all handled efficiently. The people at West Herr Ford of Hamburg are polite, professional and very accommodating. Customer satisfaction is very important.Thank you Tyler and everyone who worked on my vehicle. I will be sure to tell everyone about your amazing customer service.

My wife and I ordered a new Bronco. Paul sanchez was our representative. A few other West herr Ford employees Is also assisted us. we love the new Bronco And West Herr treated us like we were their only customer

Great service... did what they said in less time than estimated at a fair price.

I bought a used car from vaune and she made it the easiest purchase Ive ever had at a dealership

SteveB and Sales manager Vinnie C were absolutely the best. They made buying my new edge a great experience. I highly recommend buying your next Ford from them at West Herr Ford.

Fast, easy, friendly service! Steve S our sales rep took care of everything and we closed the deal, and drove out in my new car in 3 days. This is the 4th vehicle Ive purchased from West Herr Ford. Cant go wrong.

Robert is the best! This is the second time I’ve had my car in for the same problem and he made sure The problem was resolved. He knew I was a bit anxious and put me at ease. He even went so far as to give me his personal cell phone number in case anything went wrong because he was going on vacation while my car was in the shop. I wish all employees had his work ethic and awesome attitude.

Great experience at the West Herr collision shop in Hamburg. They did a very thorough job and had great communication. We will definitely go back.

Dean & Jason were absolutely amazing- after a minD boggling experience with the towne QF location they were able to calm me and get me the services I needed!! THANK YOU DEAN DRISCOLL AND JASON STARNES YOU ROCK!!!!

I was hoping to see my car would get fixed here. One thing to learn new is to actually remember to get the facts down on your cars service after you take it in for a visit. Had to go to another automotive shop for fixtures so ima just leave it right here. Still recommend. It’s a plus to see them here for 71 years.

Tony Sorrento was a pleasure to work with. He made it a priority to make me feel comfortable with the decisions being made. I put full trust in him to provide a vehicle I loved and he definitely came through. This is my second vehicle that I purchased through him and will go back to Tony every. single. time. Go Bills!

It was great. I told my salesperson Jim Schmidt, I didn’t want a white black or silver car and he found me a bright blue one. I was able to pick up the car the same day because everything went so smoothly. I would highly recommend them for your next car

This has been a wonderful experience, from the the person answering the phone to my service advisor Mike, they were all professional and the best customer service. I used a different Ford dealer and had awful experience. West Herr is the best. Thank you Mike for the best customer service. And to the mechanics working on the cars.

I take my truck to West Herr Ford for all my maintenance. Joe and his staff of certified mechanics always do a superb job. Joe is a courteous and knowledgeable manager who knows the business.

I took my F-150 in for routine service. Robert and his team were thorough and efficient; allowing me to be on my way in no time. I am very happy with the service I received.

I have had bad experiences in the past at other dealerships due to my age. This was an excellent experience where everyone was helpful and efficient with finding the best option for me when it came to my new lease. Ron was fantastic and everyone in between that helped made sure I felt great with every decision I made. Vehicle is great and service was greater! Thank you!

I have purchased several new vehicles from various WNY car dealerships, and buying one with Kelcey Lamm was by far the best and easiest car buying experience I have ever had!! Kelcey listened to exactly what I wanted in a vehicle and my price range to find me the perfect vehicle and give me all of the options in a very straightforward, honest way and made it a very quick and painless process. I would highly recommend him to anyone looking for a vehicle and will be going back to him for any vehicle I purchase in the future.

Our service tech Robert P. was great . He was happy to answer any of my questions and tried to get me back on the road as soon as he could. It was a relief to speak to someone who didnt act like you were bothering them and actually had a personality. We depend on these people to make our vehicles safe for our family, wife, and kids. Its a good feeling knowing that you have the right people on the job. Thank you west Herr and Robert.

I was very satisfied with all aspects of my visit. My concerns were noted, and subsequently followed thru. A timely maintenance was called to my attention, which was unaccountable in what I was there for, but very reasonable and favorable to do. I was glad I went there, the service was professional and courteous, and helpful. I had quick service, and will think of them when I need some service.

Tyler was amazing in customer service today he checked over my entire new car as my brakes were squeaking and verify that everything was fine. He took the extra step to lubricate an oil everything while I waited and also at my request put new wiper blades on the front and back of my vehicle, as my wipers were not working properly. I just think the customer service and sales at West Herr is just impeccable five star!!!!!

I wanted to get an oil change before traveling. The Quick Lane was busy and it would have been over a 3 hour wait. Brad set me up with a shuttle. Within 5 mins on was on my way home. Brad stated he would call me when complete and if I needed a ride back he would send a shuttle. Thank you Brad for making the process so easy.

Took my vehicle on time. Work was completed ahead of schedule. He is on top of the maintenance schedule for my vehicle. Even took care of a recall that I didnt know about. Extremely satisfied with Joe in regards to this visit as well as my previous visits. He is an asset to West Herr Ford.

Overall theyre a bit pricey for a tail light and some scratches. I felt they were adding things on to the estimate that didnt need to be included like replacing a name plate. but overall polite, flexible, accommodating, and quick service.

I have an E 450 RV. Had a simple inspection done. Happy with the fact that I can drop the vehicle off at my convenience. Leave the key in the Dropbox. Get a call when its done. No surprises. Its nice to know that theres a local dealership that can handle big rigs.

Steve is beyond awesome, I couldnt have done it with out him..he will always look out to help people and that is what he did. I am beyond happy with my new car, and I appreciate all his hard work he had to put in for me to get it. Thank you again Steve.....

Nicole and Jonah were both excellent to work with!Very responsive and fast. Would totally recommend going threw them!

After the devastating floods of Ida, my husband and I lost three cars. We had a very challenging time finding cars in the tristate area, and we felt that many of the dealerships were capitalizing on people’s distress. They were up charging (sometimes $2000!) and often dismissive.Rob at Herr Ford Hamburg not only found me the perfect car, but he worked with me to ensure I would have it in a timely fashion. It’s costing me less to buy it there and have it shipped than buying it locally.He has been helpful, receptive, honest, and most of all, kind.Love love love this dealership!!!!

I went to west herr to my brakes and rotors changed. Robert Pontrello and his team really made my experience there very smooth. They were honest and straight forward and did there best to help me out as much as possible. I appreciate that very much. And recommend them to anybody.

Not all Ford dealerships are the same. West Herr stands out in the Upstate, NY region as THE dealership you can trust for friendly, reliable service without the all the negativity you get from other dealerships. I was never pressured, bullied, or belittled, which makes that a first for all the dealerships I have been to. More specifically, Paul and his team, were not only friendly but incredibly quick to respond and went above and beyond to help me secure the vehicle I wanted, not the vehicle they wanted me to buy. It’s very rewarding to have a team fighting for you and not against you. Often you get bullied into buying the most expensive car on the lot, but at West Herr they care more about what makes you, the customer, happy. They even delivered the vehicle to me remotely and stayed in touch to handle any issues afterwards. I cannot recommend West Herr and Paul enough. I will be returning for any future vehicle needs despite West Herr being far from where I live. Having a team behind me that cares is worth the drive any day.

Excellent job - very professional and customer satisfaction oriented. My car was cleaned in and out - that was a surprise! Would recommend west Herrs collision shop for sure. Amanda, where I checked out was extremely knowledgeable on questions asked and very proficient. I was in and out in less than 15 mins. Thank you!!!

Mackenzie went above and beyond finding the vehicle to match everything on my list. She answered all of my questions and if she didnt know the answer she knew who to ask to get them. She is very friendly and professional. I recommend Mackenzie and West Herr Ford.

Very pleased with how well service professional Robert Pontrello took care of us with our explorer. He explained everything that needed to be done to the vehicle as well as what we could hold off on. I appreciate everything he has done for us and will continue to take my vehicles to him.

These guys are great and always willing to help out with all vehicle problems, no matter how big or small. Also do it in a fast and courteous manner.

Quick, easy, thorough and all at a reasonable cost!

Jeff was professional and informative is regard to my service questions for my 2017 Silverado. All service work was performed in a timely manner and the waiting room was clean. I will return for future service work.

Found the problem easily and quick service to fix.Helpful and good communcation. I received excellent service at West Herr!

Took my son there to a buy a car. Kelsay Lamm is hands down the best! He made this the easiest, hassle free experience ever. His expertise and kindness is immeasurable! If you are looking for a car, he is the man to see!

Worked with Gary he was excellent and detailed in everything that needed to be done for the maintenance needed. Had an inspection and he was very upfront with me and showed me the issues that needed attention. The west here quick lane team always does a great shop with even better customer service. Friendly, detailed and genuinely caring for their customers! Has been my go to for service ever since I purchased from tweet here Ford.

Gave me an estimate that was reasonable and honored the price. The result was exactly what I was hoping for and expected. I highly recommend the collision shop.

Due to a computer mix up our appointment was lost. Super nice and made sure the inspection was done. We were able to drop the vehicle off and pick it up a couple hours later which I wasn’t expecting because of the appointment mix up so I was pleasantly surprised. Super happy with this dealership and it’s service.

Third time I have driven away from West Herr Ford extremely satisfied! Steve Bielinski was determined to find the PERFECT vehicle for my needs, not just any vehicle! From start to finish the entire Team’s goal is to provide you with an exceptional experience, and they exceeded my expectations! I will never shop anywhere else for a vehicle and neither should you! See you when it’s time for the fourth!

Everyone was super friendly. I never went to Quick Lane before but the service was super fast and very reasonably priced. Thank you all so much especially Gary and Anna!!

Gary was very helpful. He explained the service on my brakes & why the rear rotor & pads had to be replaced. Vehicle not driven often enough. He also sent my rebate in on tires.Very professional. Service excellent. Jerry Deionno helpful with me getting the right tires for my driving needs & vehicle. Everything about Quick Lane is professional done right.

Joe from the truck service is great. Very happy with the platinum warranty i got when i purchased my used truck, covers a lot of the issues. Only negative is when i picked up my truck after service the low Air warning was on. Took it to the tire shop and a service tech was very helpful and put air in.

Mike was very professional and courteous. The mechanic Steven Rachel is also excellent at performing his duties and taking care of my car as if it where his own. I would never rely on anybody else to take care of my car like I trust those two guys. Keep up the great work.

Very friendly, understanding, helpful, and responsive!! My son hit pot holes/curb nonetheless, both tires were flat on the passenger side, so he called AAA to have it towed to West Herr. I called West Herr to explain the situation, and to ask what do I need to do, as we have the extended wheel/tire coverage. The service technician was fantastic, so no problem, made sure everyone was ok, and assured me everything would be taken care of! He was true to his word; AAA dropped the care off with the keys, and a couple of hours later we were called and told everything was fixed and ready to go. No cost at pick up!!! Excellent communication, transparency and service! Well done West Herr Ford Service.

Awesome as usual. Thank you West Herr!

Service was quick and professional. Robert was amazing and even followed up after I received my car to make sure everything was up to my expectations. Thank you to Westherr.

I called rather late in the day to see if they could fit me in for service and an inspection. They were able to fit me in before closing time. Very pleasant and very good service.

Always a great experience going to West Herr Ford.Dealing with the worlds best salesperson (Sabrina ) is always a plus. I can see why she’s won the Presidential Sales Award numerous times. She is ever so friendly and easy to deal with. She is not a pushy salesperson who makes you feel intimidated and tries to push a vehicle down your throat. Sabrina Always shares a smile and a good laugh with her customers. Heck even when she has a quick minute away from selling cars, she even takes care of that old old guy Tony Helta and makes sure he doing what he should be ( like ceramic coating her customers cars ~ by the way Tony - great job on my new truck ) and he isn’t wandering aimlessly around the store.Seriously though Tony is a FANTASTIC General Manager for West Herr Ford. Been buying from them for years and Tony always makes sure you get the right vehicle and the sale goes smoothly. You couldn’t ask for a better team to deal with.Best of all is the joking around ( picking on ) I get to do with Tony as Sabrina just smiles and laughs behind her dreaded mask 😷.Thank you Sabrina and Tony ! See you in 3 years !!

Kelly Hartway in sales at West Herr came to my rescue with her team of Eric Miller and Haley to assist my immediate need in getting me out of my 2015 Subaru which needed costly repairs and into a new 2021 Ford Escape. I am so impressed with the West Herr Ford dealership and all they did for my best interest and savings. A truly professional organization that respects their customers and works hard to get them the best possible deal they can.

Robert was very helpful with arranging my service while I was waiting. The oil change and tire rotation was done in a timely manner.Thank You and I will return.

West Herr has done it again they go out of there way to make sure you get the vehicle you want when it comes to buying a new car I will never go anywhere else they work with you and dont try to pressure you in to buying a vehicle you dont want instead they do everything they can to put you in the vehicle you want. Outstanding people very friendly and professional they are the best

Jim Schmidt is awesome! Got us out of our lease early with a great deal on a new car. Everything always goes smoothly. And a shout out to Scott Bieler for saving Sturgeon Point Marina. We sincerely appreciate it!!!!

Gary was awesome. I had an appointment at the service department that wasn’t acknowledged for some reason. I was sent across the street to the quick lube building. Gary took the time to listen to my complaint about the service department ignoring my appointment, and then found the time to get my vehicle serviced right then and there. I barely had any wait time at all. Gary showed what excellent customer service is all about.

Friendly staff. Work done on a timely manner as told. Excellent work.

Phenomenal service as always. The staff is always exceptional and the service impeccable. With a dealership, you always think the price will be outrageous, the wait tedious and extensive. Never the case here. The work is always under the assumed time and the cost very reasonable. U love referring people here.

Always a pleasure to have my car serviced by West Herr. The staff are all great... they go out of their way to make you feel welcome. Many thanks to all of them!

West Herr has always treated me so great! Today I walked in with a walker due to a fall on the ice. They were so accommodating! And when I left, they had my car parked right in front, Jason open the doors, my car doors and put my walker in the back seat for me. I thought that was so sweet! I have bought 3 vehicles from West Herr and I would never go anywhere else. Thank you for all that you do for your customers!Kim

Excellent experience!! Would recommend to friends and family. Speedy service. Very informative and friendly.

Dean, Brad, and manager Jerry D. always take care of my 2016 Fusion for regular maintenance. Prompt and professional every time. Strongly suggest you take any make or model to West Herr Fords Quick Lane.

Tyler took good care of getting my new vehicle gased up and getting it to the accessory store for tono cover and bed liner.My salesman Dave McDonald got me a great deal on my new lease vehicle. Fantastic job Dave.

Excellent service every time I ever go in! Quick and efficient, called me proactively to do my inspection before it expired!

As usual the experience wad positive. I trust the technicians and they never disappoint.

Great experience, Robert was easy to working helping me out and keeping me informed throughout my repair. Thanks!!

Tyler was fantastic. Everything was quick and smooth. All around and very enjoyable experience.

Excellent service at the Quick Lane! I brought my EcoSport in for its regular maintenance and inspection and was in and out in a jiffy!!! Jason was friendly and professional and I didnt pay a cent because he was kind enough to inform me of my Ford Pass points that I didnt even realize I had! Thanks, Jason!

During this time of limited automobile inventory Sabri went the extra mile to find me a new SUV. I was impressed with his honesty when discussing the deal and his knowledge of the SUV when I picked it up. I have leased a number is SUVs from West Herr and Sabri is the best sales person I have dealt with.

I have taken my vehicles to West Herr Ford Hamburg for years for routine maintenance & repairs. Always satisfied with the service and friendly customer service!And when it comes to sales, I only buy from West Herr Auto group!

Bought a car a they really made everything easy. Thanks Rob for making everything workout for us.

Everyone is wonderful, the experience is always perfect. Stress free inspections, oil changes, & other odds and ends.

Robert Pontrello and Tyler Sulski far exceeded my expectations when I brought my car in to be repaired. It was a major repair, and I needed it completed within a very limited period of time. Robert and Tyler were responsive to my special circumstances,and expertly and quickly completed the repair.Thank you, Robert and Tyler . . . you are great ambassadors for what makes West Herr special. Its not just about the cars . . . its about the customers!D. Kerling

Kelly, Emily and Hailey are a terrific team. They made buying a car fun again. Each one of these ladies went above and beyond! Stayed late on Saturday to finalize my deal so I could take my new car home that night!

Everything was wonderful!! Tyler & the mechanic immediately handled my situation! Thanks guys!