The customer service was great, patient, and very friendly. They were very accommodating to what we wanted and needed. I came with 5 little kids under the age of 12 years old. It was very affordable, technically the 6 of us we paid only $122.00 for 2 hour play time, pretty good quality pizza, a pitcher of lemonade, and 4- $5.00 video game play cards. The only downfall is that you cant see it from the main street. You definitely need GPS and its pretty dark getting there once your off the main street. The lady over the phone that works there convinced me to come (Destiny) on a Friday night, and it was well worth it. I will be coming back. Thanks

Very disappointed first of all it wasn’t mentioned when we arrived that several activities would be closed until it was time to pay I noticed the small sign, it’s a Friday evening special served with 2 slice of pizza but they don’t even start that until 8:30.. I do understand COVID the safety of the children..

The employees are super cool and informative. I can’t wait for the new attractions to be added. You have to try the wipe out game at least once!

Not too crowded and non-stop fun for the kids. I do not recommend the pizza.

It was my first time there as well as my 5 yo, 2.5 yo and my friends 4 year old. They have s separate section for younger kids so they dont get mauled accidently by a bigger kid. The whole place is ridiculously cool and I would recommend going.

Pretty cool place. Kids as young as 1yrs old can jump. Kid loves it!

The kids had fun. I guess thats what matter. The place needs a serious overhaul my opinion

Fun birthday parties and kid fun

Need and upgrade like the place but could be better!

Fun place for kids and families

Very nice.

Honestly..a little underwhelming for me.

Had a blast! Pretty expensive for only having 3 thing to do there (without paying more than what you already did). They have dodge ball, foam pit, and a free jump area. Anything else is additional money.

Used to be Jump America, which was great and affordable. Now its Launch Trampoline Park under new ownership. Its horrible now. Price has increased but nothing in the place has changed. They had an ad stating that all Wednesdays and Thursdays in December were unlimited jumping for $9.99. When we went the day after Xmas, the rude staff stated that the offer ended Dec 19th, and showed us a print add where that was listed in the fine print at the bottom of the ad. When we showed them the online ad, which did not list the expiration date, they still would not honor the reduced rate. Our two families have been going to this place at least once per month for the last couple of years. Obviously the new owners dont care about repeat business and are only concerned about money. We wont be going back. Try Sky Zone in Vernon Hills instead. Its cheaper, has more things to do, and the staff are friendly and accommodating.

My grandkids had a blast - ages 3 and 7. Will definitely take them again!

Some things were closed but still fun on a gloomy rainy day!

Love it, wonderful for all ages

Google didnt direct me to the exact address it had me a block over

100% not worth the cost. Go to skyzone in Vernon Hills.

Great time

Had our nephews 7th birthday party here. The kids had a lot of fun. The staff are polite and attentive. They took care of everything. Food (pizza) I believe was included in the package. My sister-in-law brought in veggies and fruits trays and cake.

Went to a birthday party here on a Saturday and it was surprisingly sparsely occupied. The staff is excellent, the trampolines were safe and well attended by watchful staff. The issue was with the pizza arranged by the staff. It was 2 hours late and the kids were hungry. Could be a one time thing, I dont know, but worth a try on a rainy day.

Nice family atmosphere.

Kids have too much energy? Let them jump it off

A great place thats fun for all ages. There are plenty of trampoline activities and a extremely polite and friendly staff. They have snacks and food for when you need a break. They also have a great set of safety rules that are sensible and not overbearing.

Kids, kids come one come all!!! The perfect place for kids to burn lots of energy. Clean safe restrooms. Friendly staff. The balloon man is awesome (he deserves a good tip). The food should be updated. The pizza cheese and sausage is 2 thumbs down.

Great places for the kids. I’ve come over the years and they have only improved their customer service. Place is clean and always fully staffed. Also great weekend deals on jumping and food. I’ve hosted one birthday party and it was the easiest set up and clean up ever.

I had a experience before when I was 5. I loved it soo much so u guys should open it back soo pls do that Thank you

It was okay verse thr young kids as chaperones looking over adults I can see kids but not adults

Its a warehouse full of trampolines, what more could you want. Great effort is put into keeping everyone safe, and it works. Plenty of special events, and reasonable party rentals. It can be a bit pricey, but still cheaper then Great America.

Disappointing. No zip line, no climbing wall, no games no long trampolines for series of stunts. Wipeout was not on. Very cold...even for the jumping kids. Altitudes is much more fun and provides lots of diverse activities.

It is close to home and because we went in the AM it wasn’t as loud or busy as other places which was a good thing. It has sections portioned off for different ages which kept my toddler safe and out of the way of the big kids. But their price per kid per session of $14/ hour was too much. I have three kids and I wish they would have cheaper rates!

The new management is retarded. Prices went up on a few things just because they added more mini game machines that arent even new. The place barley checks under their machines for old food that sits under there every time I visit. I dont agree with the fact that all they have is hot Cheetos, pizza and ices as junk food; Its a trampoline park and kids dont know when they had enough to eat. Thats why theres puke ever so often. The new team members are poorly trained aside from the old staff. I see kids and adults laying along the trampoline when theyre supposed to be jumping. Someone could get very injured from that scenario alone. Its bad enough their rules have been printed on the wall for years now and kids dont ever read them. Jump America needs to do a better job at keeping their environment clean and making sure all kids play the way they should... until then, sky zone seems to guarantee your safety every time you visit 😉

Its pretty much what it advertised it is. One high point is the bathrooms were very clean. Its standard food like at a high school football game. Nothing good really. The disappointment is Im type 1 diabetic and a sever lack of sugar free options. I saw a child with an insulin pump on that had the choice of diet coke or water. Tables are plastic picnic tables. Largely a staff of high school kids which you expect are about as helpful as high school kids. The party we were with had a child that kept refilling his slurpy and a manager came out an confronted the people that were having the birthday party. Which we were placed on the other side of the Warehouse its in, with no line of sight to watch a bunch of 14 y/o kids. All in all the kids had fun. The server for us was a very polite young lady that appeared to be pulled in to many directions.Like

Following procedures should be a little bit more friendly. 45 $ for 3 jumpers for 1 hour. Plus socks. 3 areas closed. Manager is good with customer service but will not return to pay 50$ plus for areas to be closed.

Update: i was reached out to by the manager of the location discussed the issues i have with the location. After the establishment reached out I will be more then likely giving them another chance. I will keep all you jumpers up to date on how that goes.We took the kids here on MLK day (Monday) 17.99 all day jump plus 3 to add on food item and drink and 2.99 for socks. Awesome sounds like fun!! Heat was broken and kept getting excuses after excuses. They wouldnt refund our money and after about an hour of freezing while watching the kids (literally coat and gloves) and the kids still wearing coats we left it was the biggest waste of time and money I think Im going to find every possible way to leave a bad review for this place. Very disappointed

This place is fun and perfect for a kids party or just to get some energy out of the creatures we call children

I love going here to hangout and I get to mess with my boyfriend for a little bit while he work. I love when the Dj come on Fridays. It makes the atmosphere exciting

Staff is very nice and friendly.There are areas sectioned off for the smaller kids with balloons to play with and then areas for older kids. Parents can keep an eye on all areas easily.

Tot time is a great deal and a safe place to take the little ones to drain that pent up energy that sometimes just needs to go away. Make sure you have grip socks and some cash if you want refreshments. Lots of fun, just make sure you can haul your kid out of a pit of foam blocks, or you will end up diving in after them.

Its pretty much what it advertised it is. One high point is the bathrooms were very clean. Its standard food like at a high school football game. Nothing good really. The disappointment is Im type 1 diabetic and a sever lack of sugar free options. I saw a child with an insulin pump on that had the choice of diet coke or water. Tables are plastic picnic tables. Largely a staff of high school kids which you expect are about as helpful as high school kids. The party we were with had a child that kept refilling his slurpy and a manager came out an confronted the people that were having the birthday party. Which we were placed on the other side of the Warehouse its in, with no line of sight to watch a bunch of 14 y/o kids. All in all the kids had fun. The server for us was a very polite young lady that appeared to be pulled in to many directions.

Grandson loves it. Multiple ways to jump and play with friends and others. Exercise and burning energy, not video games or TV.

Brought my 3 1/2 year old. So many age restrictions as to where he can or cannot go. Basically 1 area was ok for him. The foam pit was for 4 and older. Was allowed to jump in there also. But thats it.

I went there with my two year old, came out within 15 minutes as kids only three plus are allowed. However the personal reception was kind enough to give a tour its a pretty nice clean, big facility with 5 + zones for jumping including kids and adults. There was a special Zone which require extra payments, also witness few snacks soft drinks options to have. Parking is available free of cost.

Basically, an indoor amusement location with trampoline based fun activities.I took a bus load of middle schoolers there during their day camp. While, at my age, it isnt my thing to jump around on trampoline, trying to avoid onslaught of incoming rubber ball projectiles, the youngsters had a blast.The facility includes a number of additional options, refreshments for purchase and adequate amenities. If you and/or your children are into such things, by all means go there and enjoy. Just, know that it really gets pricey once you add up everything.Jump America, are you reading this: you should give free entrance to bus drivers like many other amusement places do.

Very cool place to take your kids. Mine had a blast at the birthday party they were invited to. Kinda pricey, but I would go again if they offered deals.

An great place for a childs birthday party. Especially if you go early in the day, very few people there at this time. The food was good and the staff were friendly, yet needed a little more enthusiasm.

The place was okay. $20 is bit really a good deal but if you got kids and need a drain system!!!!!!!!! Bring them to Jump America. They will knock and have a blast. Plus Im chubby and 26 years old. Not for adults I guess

This place was awesome. It wasnt very busy, so we didnt have to wait for anything. The staff was great as well - very attentive and friendly. Its perfect for a birthday party. Come prepared for a workout though - its much more tiring than you would expect!

So much family fun! The young people working there did a great job making sure the kids were safe even though it was very busy!

Kids and granddaughter love it best part its great for ages 2 and up cause there is something for everyone

Great place to take kids and teenagers for a fun afternoon or evening. Fairly crowded on Saturdays with several birthday parties going on. The foam pit is a big hit, but beware: close your eyes and dont breathe in when you jump in. That pit is loaded with allergens. The dodgeball courts are always popular with the older kids, our church youth group comes here occasionally. Snack bar items are limited.

Its called jump America,and the personal that work there are great.

My granddaughter had a birthday party here. Lots of space and activities available. Pizza from Uno was delicious. The staff member assigned to our party was very helpful and attentive. I recommend this place.

Fine place but way too expensive. Would go more than the once a year if price was realistic. Six flags across the road suddenly looks reasonable.

Its great for children...but what are the ADULTS going to do...there is no bar, pool table, just a 2 TVs mounted on the wall toward the back....Bring you your own liquor...Im a grown man I dont want a damn slushy!!

Great people, clean & affordable, but other trampoline parks are starting to offer newer/more interesting activities

Never coming back

Have had some great experiences here before but today was a huge let down. The staff were not nearly as friendly and very rude to my son (whose 4) and it wasnt coming from only 1 staff. He was there to jump just as the other kids but was rudely turned away or yelled at for doing something he didnt do. The staff need to learn to treat their little ones nice cause my son was in tears and wanted to leave after that. Hope the staff from the times before are still staff there as they were much more involved and friendly.

Great space, its pretty big so keeping track of the kids might get a bit maddening but unlike bouncy houses, you have full sight of them. I want my own birthday party here!

My 5yo had fun, especially in the Hamster Balls.Random Thoughts:- I am ok with paying for the add-on items (Hamster Balls, Wipe Out). However, the Plus Tax on the Add-on items seems ridiculous.- Extra workers would bump this up to a 4 star.- A Climbing Wall would bump this up to a 5 star.

If i coule give it a zero i would. This place is horrible. Payed 15 for nothing. Have to pay more money to do the rest of the activities. Not worth coming here & wasting more than $50 for 4 people just to be jumping on the basics. Also it is really dirty!!! Do not reccommend. 👎👎👎👎👎

Jump America is safe, fun, and an exciting place for children of all ages. They separate the very small children from the older ones with their own area. Friday night is Pizza party night that is well organized and enjoyed by all the children. The manager and staff are very helpful to accomodate the needs of the children. I definitely enjoyed taking 2 of my grand children ages 5 & 10.

Nice place to have fun. Very kid oriented. DJ was questionable with kid music selection, but its a very minor issue when these kids hear everything nowadays.

Great place to let your kids unwind and burn some energy.. A little pricey but worth it for a day out. Plus you can burn some energy with them and let the inner kid inside of you free!

Good place for the kiddos to burn lots of energy. Also adults can have fun. Has several areas to jump in. Theres also a dodge ball area while jumping.

Would be a very nice play if you gave refills on your drinks! The water fountain smells funny and the kids playing on it and the water is hot coming out of it. Wont be back

My great grand kids had the best time at Jump America last Friday. They are telling all their friends about the fun place in Gurnee! Happy to have this place so close where they can go and let loose and know its a safe place to have fun.Thanks again!

My grandson loves Jump America. Employees are outgoing and nice. The Mgr is great !!!!

I have brought my kids here several times and started throwing my kids birthday parties here because they enjoy it so much. Today Im giving a negative experience because my children want to go in the hamster ball and they wont sell us tickets because they have many parties today. However several times Ive looked over to the hamster ball area to see there isnt even a line of kids waiting to ride the ball. So why cant my kids ride? Poor service poor management in providing that service.

Basic jumping place. Nothing better than any of the other ones Ive been too. They dont even give refills and even have a no refill police manager.

Good wholesome fun for kids and adults young at heart. The pizza isnt all that great tho.

My kids LOVE this place! Good way to burn off energy & exercise! Hamster balls are SO fun.

Such an amazing place! When you first walk in, it takes your breath away on how big the place is. There are so many different areas for kids to play in (dodgeball, foam pit, kiddie area, free jump etc.) The place is EXTREMELY CLEAN, you can definitely tell that it is one of the biggest priorities. Staff is extremely friendly and fun! All around great atmosphere for ALL ages.

The trampolines are fun but I would be careful about holding a birthday party there.The check-in for a group of 12 kids took about 15 to 20 minutes. Add that 15 minutes plus the 5 minutes of the safety video plus the 30 minutes of pizza/cake, your group is only on the trampolines for just over an hour.Also, the staff mixed up the gifts with another small party.When I called the manager-on-duty, Courtney, I explained I had another girls gifts and explained how we didnt receive gifts from several of our guests. I spoke in detail for a few minutes when Courtney final shared that she received a call from the other party saying their gifts were switched. I asked Courtney that if she knew the gifts were switched, why didnt she call me. Courtney said she was going to review the video footage then call. In the area we were sitting, there were only two parties. Furthermore, Courtney also didnt seemed too shocked or embarrassed by occurrence and was not apologetic at all. I asked how often switching gifts occurs, and Courtney said it was the first time she knew of.She called back later to ask if we could drop off the other girls gifts to Jump America and they would drive them to the other girl. I told Courtney that I would drop off the gifts and asked how my daughter would get the gifts from her friends. Courtney changed the above story to say the other party (who called Jump America first) said there was one card without a signature so there may not be any gifts.I told Courtney it was not necessary to worry about my daughters gifts and I would make sure I bring the other girls gifts to Jump America.So, Jump America is fun, but I wouldnt put too much faith into the staff, in particularly, the management.

First time adding with my family. Truly enjoyed myself. My son had a great time.

Expensive, but fun. 75% of the staff are very nice and excited to do their job. Many kids. Helium balloon is not worth the cost... anyone can play. All ages!

Great place for the entire family! birthday parties here are incredible, fun staff and they are always adding new attractions, its a must see!

Had so much fun with my kids and friends

Ask my kiddos & they will go there everyday if they could. Jump America is great to get the wiggles out & your children will sleep well that night.

My step brother lost his glasses which is why Im rating 5 stars and it was pretty good

I really like it because my kids can go bounce around, play dodge ball and have fun with their friends.

We had my daughters birthday party there and our host was very attentive, friendly and a helpful second set of hands. The jumping and eating area are extremely clean.

Very pricey for a birthday party individual person not so bad

I live it IAM I kid but I love it but you have to pay for some rides but other than that its fine

Bringing your kids here defeats the purpose if you have younger ones. Children must be three years old or older to jump and they don’t even have a designated area for those children under three for parents who do have young children. I’d recommend Xfactor in Mundelein over this place. They have a lot more than trampolines compared to Jump America and they have activities for young children.

Awesome experience. Will definitely be having a birthday party hear for my daughter in the future.

Fun place for your childs next birthday. Great area set aside for parents to relax and lounge too.

My 6yr old grandson loves it. The staff is very attentive when he got bumped & injured they got him ice & brought him to me. I was in a wheelchair.

Its run more like a boot camp. Not really sure why they have so many kids working there with attitudes and the need to act like trampoline police. I understand safety, but they go overboard here. The blue socks and wristband detectives ruined our experience. Blowing their whistle every ten seconds. We were in compliance, but my heart went out to a few people, including a mother who confided in me that she couldnt afford the mandatory blue sticky socks for herself and her son, so she just bought them for him. She couldnt jump ( for five seconds, literally) without a guy jumping down her neck. Naturally, I bought her some stupid socks. Then, I noticed them yelling at another dad for the same thing. All they were trying to do was bounce a couple times...BEFORE I KNEW IT, ALL I NOTICED WAS HOW ANY TIMES THEY RUDLEY INTERUPTED HARMLESS FUN. TIME AFTER TIME.Its not like they were stealing some diamonds, but the trampoline sheriffs seemed to think so. Control freaks, and annoying. Theyre lucky my daughter enjoyed herself, or I would have gave the little punks a lesson in respect and understanding.

They are fun... Kind of smells like feet... And the food they offer is expensive... But its fun for kids.

Overpriced An don’t really care at the customers went with my kids on my daughters birthday got there at 800pm they close-at10pm. They charge a flat fee of 18 per person from 6-10 with free pizza while supplies last but it’s a joke they give free pizza to adults that’s don’t pay to play only supervising their kids . And the kids that are wild an unmanageable run shove an push to get 2nds and 3rds and kids who wait there turn don’t get nothing because now there out of supplies pizza ! I say good deal but promise what you advertise!!!!

So much fun and better then other jump parks I have been too! Lots of choices without the extra charge, fun for the whole family!

Sat in line for over 25 minutes (was third in. Line) while the employees just ignored the growing line of people that went all the way to the front door. The one person that WAS working was only helping the party check-in. Other employees just sat around in the office and did nothing.

Great place for the family I think I may do a ladies night here lol its fun

Perfect place to wear the kids out. They love the foam pits and dodgeball courts!

Pretty cool but a little boring after a while

This place was cool but they were to strick with the rules example dodge ball

Registration process was absolutely terrible we have spent 30 minutes trying to register all members of the party. that is including two minutes registration on a computer. After that we had to spend time watching safety video.Loud. initional organization set up is very poor.My kids however had a good time with friends.

This place is fun! Flips and twists into the foam pit. Kids had a blast.