I had an errand to run in Gurnee so I went to this gym instead of the very nice and clean Round Lake location.I asked the staff member about cleaning as I hadn’t been to this location before, they have like 2 spray bottles (With SIMPLE GREEN) and paper towels for wiping stuff down and the associate was super rude about it. He was like “oh yeah it’s all there” I’m like oh…had to find them on my own as he never even got up from surfing the internet to at least show me how they have their cleaning stations at up.He just said “we’ve been here since 2008” and I told him yeah I can tell thanks for your help…the equipment was old and notIn the best working function, and the gym itself wasn’t very clean at all. The sub par conditions and the rude attitude of the staff have me giving this 1 star. There are several other snaps in the area and I definitely would go out of my way to avoid this one.

Gone in 5 times now during “staffed hours” to cancel my membership and no one has been there any of the times. Other snaps will not let me cancel since I signed up at this one. They also will randomly charge me $55 instead of $35 for no reason. DO NOT waste your money here. Go to zip fitness for A LOT cheaper and better equipment.

Not ideal. My home gym in Lindenhurst closed due to the pandemic and this is the next closest snap, so I was hoping this could work for me. However, their equipment is not cleaned or maintained, I have yet to see even one member clean or wipe down any equipment. The bathroom was gross and Id refuse to change in there again. No power rack in a gym is unexceptable, imo. It could work for you if you only need machines, cardio and free weights and are not worried about cleanliness but Id look elsewhere as I think this place is a poor value overall.The place could be fine if a little effort was put into cleaning and maintenance. The amount of dust on the equipment and mats is unsettling.

Dont waste your time and your money on this place they only steal your money and they dont let you cancel your membership .

Little bigger than a master bedroom, but to the flip side, it has atleast 50% of the equipment compared to a full size gym

I called to cancel my membership on April 1, 2020 but they kept charging my credit card for 3 months. When I called the owner with an evidence, he was extremely rude and refused to issue refund despite my evidence. They are very unprofessional, their equipment is mostly malfunctioning and they do not maintain anything. The roof also leaks and it is very unsafe. They just run your credit cards and dont care about anything else. They never pick up the phone even during daytime and want you to chase them down if you have to resolve a billing issue. They also have some hidden charges so beware. I had terrible experience with this location!

Horrible customer service. Hung up on me when asking questions.

How is this place still in business? Look at all of the awful reviews on Google, Yelp, and Facebook. They all say the same thing... rude, unprofessional owner/manager. I have had the exact same problems as everyone else. They continue to charge for months after being asked to cancel. The person on the phone was absolutely rude, unprofessional, and generally quite awful.

There are two other Snap Fitness locations not too far from this one, and as such I would only recommend this one if it is very close to you. Even if it is, dont expect much. The equipment has never been updated for the most part, which means the treadmills offer little more than a worn-down rotating belt. They are uncomfortable to run on. The TVs attached to the treads and the ellipticals get about 10 channels, and the big-screen TVs arent placed at effective angles. The other equipment shows its age, and some basic things like the clocks and scale are not reliable. The place could be cleaner. The primary problem, though, is the owner. He is unresponsive and uninterested in concerns members bring to him, and is too busy combating your perceptions of the gym with his claim that it is a beautiful place to work out. He should visit a few other Snap gyms and get a reality check, though I doubt that will change his perceptions. Join if you must and if its convenient to your location, but be prepared for aches and pains that go beyond what youll pick up from the run-down equipment.

Worked out here recently. My experience is always amazing. Their staff is fanrastic. Staff is awesome. Recommended.

I got to make this review a very simple the owner is a total jerk.

Dirtiest gym Ive ever been to. Needs a deep cleaning. Machines are dusty and bathroom is nasty. Doesnt seem like the owners care how bad it is. The one in Round Lake in so much better and cleaner. Ill stick to Round Lake for now.

Absolutely terrible owner. Trying to cancel the membership is excruciatingly difficult. You have to give them 30days notice after the day you decide to quit. And you cant even call them to cancel, they make you go crawl over there and hand them piece of paper that says that you want to cancel. Doesnt matter its because youre moving or signed up for another Gym. They milk you for an extra month. Just raping you one last time. They claim its how all the franchise does it, thats BS. Ive been to snap fitness in different states and was able to cancel no problem. First time i signed up, the owner complained how they dont have enough members, you know why? This is why you Cheap old man. You hide this little clause in your contract and rape people one last time.

If youre interested in weight training look elsewhere. They dont even have a real bench press. Barbells be damned. For $29 bucks a month you would at least hope they had all basic weightlifting options.

Worst owner ever. Will charge you one more time after cancelation. Did not want to take a look at cameras when i forgot my watch and never got it back. This guy never wanted to help in any way. NOT RECOMMENDED

This gym is not 24 hrs!! Came on a Sunday night to find the gym closed but with the open sign on, tv on and no attendant 👎🏼😏

I love snap but this location could use some improvements for maintaining the cardio equipment. Weight machines are in good condition. Small gym but gets the job done.

Expensive for how small the gym is and how outdated the equipment is. Was a member of this gym in high school 10 years ago and not one thing has changed. Gym is also dirty dust everywhere and roof leaks when it rains in a few spots. Only reason I still continue to go is because it close to my house and no other gyms in Grayslake

Not a bad gym just dont expect much but a place to work out.

Of the three local Snap Fitness franchises, this one is usually the least crowded and their use of limited space is done well with the usual variety of machines. The repairs to some of the Cybex machines pulse monitor handgrips are MacGuyvered together with electrical tape, but they still function fine. I understand the logistics probably dont work for this location and its just a minor thing, but compared to the other two, this Snap uses paper towels instead of real ones for cleaning the equipment after use.

Ive never been treated so horribly not only is he rude but the owner is racist as well. WOULD NOT RECCOMENDED. going elsewhere i can c y he has a 2.7 in reviews.

Lots of machines and great personal trainers.

Where do i start with this review now? mean owner and bad gym also dirty as well and their equipment aren’t good either.

Manager Tony is very disrespectful

The gym feels like your dads basement gym, very small and not much good cardio equipment. They require 30 day advance notification to cancel so basically theyll charge you the whole current month and the whole next month (for me an extra $100) when you cancel. They arent very gracious about it, either, friendly though they may be when youre signing up for a membership.Not recommended.

Too small for the price

Too small but 24h/7

Nice