The staff at Marsh started out on a good foot. They helped out the family in a time of great shock. But then they blew it. 24 hours before the service they said they could only allow 25 people instead of 50. Even though the state put the 25 person restrictions in place for suburban COOK county. The funeral home is in LAKE county. One son and one daughter got to listen to the service in the parking lot.When asked why, the answer was that my ‘manager’ made the decision? Weak.Beware.
The unexpected loss of our mother was very painful and we had a hard time trying to take the next steps to plan her funeral services especially during this pandemic. The funeral director met with us and was very compassionate and worked with us and assured us that he would be with us til the end of this painful process and he did! The funeral home was very clean, they followed the protocol to keep everyone that was allowed to come in safe. At the cemetery the director stayed with us til the end to make sure everything went smoothly and to answer any questions we had, in that precise moment we didn’t feel so lonely. We we’re all very pleased with the service and compassion we received that I have decided that when my time comes, if I still live here, I want to have Marsh Funeral Home take care of my final arrangements. Thank you for walking us through these extremely painful moments!
The care, concern, and service were outstanding. im extremely pleased with all services provided by Marsh funeral home.
During this difficult time, Derek was wonderful in helping us with the arrangements and answering all our questions. From the moment we walked in the door to the time we left, we were well taken care of. Many thanks! The Travis Family
Derek walked us through every step of the funerary process, made sure we always understood what was going on, and was patient and understanding when my family and I werent as prompt as he was. Were forever grateful that he took so much off of our plate during such a hard time. Give this guy a raise!
During a very difficult time with very difficult decisions Al and Derek are the BEST!!! They are kind, caring, compassionate, informative and truly go above and beyond in every aspect. They never made me feel rushed, answered all my questions with 100% honesty and most! of all made me 1 million % confident they were the greatest choice and ONLY choice to handle my loved one, knowing/feeling my loved will be handled with the utmost care and respect. It was a blessing to meet them.
Mírella and Karen Thank you for all the help and professionalism in getting my family through such difficult time. My family could not have asked for better treatment. You made us feel that my deceased father was treated with dignity and respect. My dad looked so handsome and the room and all of the arrangements for the wake looked absolutely beautiful. Your extra attention to all the many details we asked for will always be remembered and appreciated. We feel you both went above and beyond.Eternally grateful,The Cantú family
Mirella was wonderful through this painful process. She guided me through the necessary steps, answered all my questions and helped with all the details. Thank you.
The staff was extremely courteous and kind. They guided us effortlessly through the entire process. I would highly recommend using Marsh for your funeral needs.
This funeral is top notch and very friendly and accomodiating staff..Very clean establishment. They take care of everything.
Everything was delicately and perfectly done.
Our family and friends are very much happy and satisfied with the service provided by marsh, all directors and staff are all friendly and very accommodating, their expertise is excellent and exeptional in handling all questions that we have since this is our first experienced in this kind of situation. Marsh funeral home is highly recommended... 100% satisfied from setting up, till the end. . .no words can described their humility in dealing with this kind of situation. .. THANK YOU SO MUCH, Marsh Funeral all your staff are very prpfessional.
Truly disappointed with the staffing here. It’s one thing to have to go through a funeral, we all anticipate that being hard and difficult. However upon the end of my fathers serivice I was asked to leave the room so his wife could have a moment alone with him. I think it’s pretty sad that his own children were not asked if they would like a moment alone with their father before they finished pushing us all out.
Everything was great, they did a nice job for my fathers wake.
Marsh Funeral Home was wonderful. They were efficient, easy to work with and very friendly. I highly recommend them.
Everyone was amazing and I really appreciated that they made it so easy and stress free!
Well done, and made me feel a lot better ...