I tried getting service from this company for 4 weeks. I was told multiple times that someone would be right out to service my windows... I was also told that a tech would call me back right away... neither of these things happened after making countless phone calls. I live 20 minutes from this place. If they didnt want my business or was just to busy for me, they simply could have said so. VERY UNPROFESSIONAL!

Dont waste your time! They come out and measure your window and NEVER call back???? Horrible service.....0 stars.

Great guys, love using them. Small scale and family owned, which brings communication challenges once in a while, but theyre honest and fairly priced and we love these guys.

I called this company on Thursday and spoke to Ralph (the owner). I explained that I needed a repair to my window and what the problem was. He supposedly took my information down and said that Larry is who I would need to speak to and he would call me the next day. I waited for most of the day and never heard anything. When I finally called back, I spoke first to Jerry, and I told him that I had called the day before and spoke with Ralph and never received the call that I was promised, to which he replied Ralph is 80 and he forgets sh** all the time, but gave no apology. So then I told him my problem and he told me that Larry is the balance guy and passed the phone to him. Larry asked me when I was free, to which I said the rest of the day and tomorrow (Saturday.) He said that since it was 3:30pm he wouldnt do today because traffic would be a pain getting to me and he didnt want to deal with it. I advised that I would be at home the next day and he said he could come. I asked for an estimate time and he said between 10:00 and 12:00. Saturday 12:05 and I havent heard anything, so I call. Jerry answers and tells me that Larry drove to Chillicothe today and that he is always messing things up and he isnt surprised that he didnt call me. He then offered to come fix my window for me, but when I told him that it was the balances, he said that only Larry can do that and he wouldnt be able to help me. After that, I told him that at this point, I felt like I should just call another company with the way that I have been treated and he told me that I might just want to do that because they are very busy and its only him and Larry because Ralph doesnt go out on jobs anymore. I replied and said that if they didnt want the job just to say so and I would call another company, and he said yeah go ahead and call someone else and then didnt even say goodbye. All in all, this is some of the worst customer service that I have experienced. I would not recommend this company to anyone I know, or dont know for that matter. I would rather pay double the price of what they quoted me than to deal with this level of rudeness. While I prefer to use smaller family owned businesses, I feel that they should still live up to some sort of general decency when it comes to customer service, especially when these sorts of companies are fading out and being replaced by larger companies that have practices in place to provide excellent customer service, even if they do charge more. Think twice before calling Poor Boy Glass.

Did work there a lot of times get your windows replaced at a fair price

These guys are the best!!! Very affordable, old school, but straight up with no bs. they repair broken windows.

Good customer service at a fair price

A+ would call/ use again!

Good products great prices.

Private business