I wish this was a no-star review. I had a very unpleasant telephone conversation with a female who clearly didnt understand what I was asking her (or the extent of her job description for that matter). The confusion (on her part) was a matter I was willing to forgive (which is why I asked to speak to her supervisor). The rude and abrupt tone she gave me in response to my question was just uncalled for. To rub salt in the wound, she then disconnected my call. All of this over a package I was having delivered courtesy of Jo Malone London (located in the Somerset Collection).