Got transferred with him and have nothing but headaches since I started. Does not pick up the phone, office always seems to never answer, will place vehicles on wrong policy or mess up something in your policy and take forever to fix it. Ended up leaving and now still being charged a month later since he’s not canceling my policy. Will take legal action of this isn’t fixed soon. go elsewhere! Not worth it here. Only thing he will do full effort is try to sell you life insurance.

Top notch service! I’ve learned a great deal about insurance from Hector and was able to make the best decision for my insurance needs.

This is the worst agent I have ever had to deal with at farmers . I was transferred to him since my previous agent is no longer with farmers . I have called continuously over the past two months and when I finally reach him I have been told many times he will get back to me as to why my price per month keeps going up and will look into why I am not receiving the discount for having my auto and home insurance through them . I have told him many times I need to figure out a plan to lower my monthly payment because I simply cannot afford it due to it increasing every month for no reason at all . when speaking with him he simply ignored the fact I told him it is too expensive and was looking into policy changes to make it more affordable since we are first time parents and need to budget more . He had no suggestions other than to keep trying to up sale me . I have called 6 times over he past 4 weeks leaving voicemails since no one answers in regards to the most recent jump in my monthly bill which was close to 150.00 jump . I have yet to get a returned call or a solution to my issue . He is vey rude and unwilling to help . I have been a farmers customer for over 12 years and he has pushed me to have to switch companies . Do not work with him, he is terrible !

Outstanding service, knowledgeable staff, very proactive

Great customer service!

Rude thats how they are

Great service