Alls quiet on the home depot floor, everyone sullen and tired of laboring to feed their families. Stoicism is the only thing you see, peering at employees, but underneath their armor, lay smile or disgust, a human looks back, disguised and conspicuous.Im dumb and bought the wrong bolts

Friday, November 24, 2016 around 12:00 noon:I have shopped at this Home Depot in Greenwood Village many times, and the customer service has been ok. This times, for the first time, I went to rent an electric power washer.I went to the tool rental department and talked to a short and older guy (I didnt get his name), who did his job and saying what can I do for you. I had to get the details of the rental out of him by asking questions.Saturday, November 25, 2016, around 11:00 AM:I went to return the electric power washer and at the entrance of the tool rental department, a guy takes the machine inside. I get in and stand in front of the counter. Once there, there was a big-overweight guy (too bad I didnt get his name) looking at his monitor. Ignored me as if I wasnt there. The guy who took the machine didnt even tell him I was returning a machine. After 2 minutes waiting since I thought he was busy, he turn his head and asks return?. I didnt hear him and asked him Im sorry?. The big guy yells at me RETURN???. He caught me of guard. So I said yes while processing what just happened. I signed, said thank you and went on my way.I hope not, but this stereotype of being a Mexican-construction worker or a Mexican-house renovation guy or anything else is not a reason to be yelled at like that by a big white guy. Unless that the way he talks to everyone in this line of work. By the way, I have many Mexican and Central American friends and I happen to be a Latino from South America; we have a lot in common.I was just excited, as a second grade teacher and not handy at all, to work on power washing my house wooden fence and the driveway. I for sure teach all my 7-8 year-old students to be kind. Treat others the way you want them to treat you, which should always be with kindness.

I dont understand why cannot rent a pickup from these people without my own insurance. I dont own a vehicle to have insurance on and if I did my basic liability wouldnt cover their vehicle anyway! Doesnt make a damn bit of sense

Everything you could need from a home improvement store and love being able to rent equipment on site!

Generally, when everything goes well, theres no problem, but when there is a problem, no one knows what the hell theyre doing. Ive been speaking with Geoff the manager about a charge that appeared on our Visa card that didnt belong to us. Somehow, our card got charged for the other company waiting in line at Tool Rental. I disputed it with our bank but they said it was a legitimate charge (PIN Debit transaction). Well, yes but not our purchase. It took several calls and several visits (then several more calls) to try to figure this out. Once it was determined that the transaction belonged to another company, I had a hell of a time trying to get a refund. No one was available because they all went to graveyard shifts (for inventory) and no one was talking to each other or leaving notes/messages on how to find this refund transaction (which was supposed to be in the computer).Last night, I spoke with Holly at 10:30 pm and she said that Geoff had it all figured out and that all I had to do was come in this morning and they would process the refund on my card. Another hour later, still no progress. No one could find the refund that was supposedly waiting in the queue. After going back to my office and waiting another hour, Aubri located the transaction.After 5 weeks of inquiries, Aubri in Customer Service was able to pull it all together and get everyone up and talking to determine where this transaction was hiding. Aubri is to be commended for her diligence and patience in this matter. As for the rest of the staff...1 star. Very disappointed - from the tool rental people to the management, this has been a huge waste of my time and a big headache.

Lack of knowledge in the pool renting department