Sean was personable, professional, and knowledgeable He went out of his way to make the experience with your dealership enjoyable. Please let him know how much I appreciate it. I definitely want him to help me the next time I have my car serviced with you.

Has a great experience buying a used GMC Yukon.Aimee Sales & Kelly Service went above and beyond to give me great customer service. They made it easy to purchase the Yukon.They deal with integrity and follow through in all issues. They do what they say they will do and that speaks volumes.Would be hard to find a better combination of sales and service anywhere.Thanks, Paul F Fischer

We dropped off our 2020 RX350 early on a Monday morning for a complete detail. Our car only had 2,700 miles on it so it was in prestine condition. We were originally told that Kuni would only have our car for one day. By Monday evening, we didnt even receive a call about an update on our vehicle. Late Tuesday, we received a call indicating they were very backed up on detailing because everyone brought their car in for detailing so they were running behind so they needed to keep our RX350 another day.Wednesday came and went until late in the day. We received a call saying they had our car outside but it rained so they had to wash it again! It was so late in the day and we had severe thunderstorms that they offered to keep it in an enclosed area so we could pick it up on Thursday morning. I was very disappointed that Kuni detailed my car and then placed it outside! A detail went from 1 to 3 days and the communication was seriously lacking. We had a rental car but my husband took in my car for detailing so the rental car they provided, couldnt be driven by me so not having a vehicle for 3 days was bothersome. They clearly need to work on their communication. I was very frustrated that a vehicle in absolutely great condition had to be there for 3 days for detailing! The interior didnt seem like they spent much time on it. Feeling a little frustrated at this point.

Kyle is my service advisor. He is the best manager to work with. He is always prompt to provide update and seamlessly take care of issue. Thank you Kyle you are the best!

Working internally for another car manufacturer, Im a bit beyond picky when it comes to service. After buying a 20 year old Lexus LX470 in Philly in 2020 for adventures, and establishing a terrific relationship with a local dealer in Delaware, it was tough to ponder where to go next after driving across country and moving to Denver. Kuni Lexus of Greenwood Village had soonest availability, loaners & extremely friendly phone staff, and the process since day one has been terrific. With a 20+ year old finnicky Lexus classic model, its not just basic maintenance, but often an investigation and they dont blink, and just keep working with constant updates.Every step is digital, from Text message loaner car agreements, to live Text message video streams from the service technician as they work on my truck. Truly, a model for all to follow. Had to travel & fly away while my truck was in service. Kuni response? No worries. Well call you a car to the airport. Priceless.Such an easy experience, even when my old LX470 beast had more high mileage issues. I just bought another used Lexus IS and already have a 1st service appointment scheduled at Kuni. Thanks Josh Matzdorf, and Kuni, for making my hectic life easier!

After having an excellent experience purchasing a used Toyota, a service representative called me to schedule repair work that needed to take two days. I had purchased the car with the knowledge that the windshield and scratches would be fixed. But I was told that I couldnt have a loaner car because I didnt buy a Lexus.

During car shortage on all major car dealerships, Lexus got so many car in their inventory. I was surprised. Many models and colors.

Sean Sellers is by one of the best people I’ve ever worked with. I have been to several other Lexus dealerships in DC, MD, VA, MO and CO. Sean has been attentive, patient and is extremely knowledgeable. I really trust himAnd the team to continue to make my very old car safe. I appreciate everyone at Kuni!

Great communication, honesty and personalities were fun. No hassle. I loved that they were happy for us and truly felt that. They understood our concerns and goals with why we were purchasing a new vehicle. The finance portion was fun and I enjoyed it as being a happy moment and not a stressful one. And they put a bow on my car!! Meant a lot because they celebrated with us.

Ive been a customer of Kuni Lexus for about 10 years, and Ive always had great service! From the time you drive into the Service Department, you are welcomed by your name over the drive and by a service representative. The initial waiting room is comfortable and offers hot or cold drinks until you meet with your Service Consultant. Matt Shields is currently my Service Consultant and is efficient, understands any issues to be addressed, and always keeps me informed while I wait upstairs in the expansive and beautiful customer waiting area. At times, I have relaxed with a book by the fireplace. Other times, I have used the Office Area which is convenient when I have a project deadline. Matt keeps me updated with a video of the service process and the diagnosis of tests accomplished. If I have extended work done, Im always provided with a loaner car, which is very convenient as well. What more could a customer want when having their Lexus automobile serviced? GREAT JOB, EVERYONE! Thanks so much!!

Ive been a customer of Kuni for fifteen or so years. Kuni always excels in everything they do. I did run into something I had never seen before. I had to leave the car over the weekend . . . and when I came to pick it up the agent apologized that it wasnt clean . . . they had cleaned it on Saturday but it rained Sunday. Uh . . . they could have cleaned it Monday a.m. I know its minor, but its my first disappointment in an otherwise excellent dealership.

Everyone was great from start to finish. Our salesman, Raymond Rodriguez, was amazing! He was very knowledgeable, courteous, and professional in every way. We never felt pressured and always was asked how he could help with anything. Our car buying experience was the best weve ever had by far.

It was a great day at Lexus to get my car serviced. Everything happened so smoothly and I was out within 2 hours. I was treated very nicely by Mr. Jeff Schenden and also they sent me a video of my car getting serviced which was an awesome experience. Overall, I am very satisfied with my experience at Lexus Kuni. Kudos to the team, Great Job!!!!

This was my first true visit to Kuni, so I got to enjoy the client lounge. The young woman at the snack bar upstairs was delightful -- appropriately welcoming and a perfect person for the position! She told me that she has been on the job only a week and I was surprised. She was a quick study because she knew the answers to all my questions. My service person, David, was great also and responded to all my questions easily. I also spoke with a salesperson, Asaya, who interpreted my requests easily and gave complete answers, all without making me feel like I was being pushed into a purchase.

Very professional, courteous service department at Kuni Lexus. This dealership is a big part of why I will be buying another Lexus for my next car. The waiting area is very large and comfortable with a nice food and beverage bar. Ive always been treated well at Kuni Lexus. Five stars.

Clay Mills recognizes what needs to be accomplished and spells it out clearly. I like the video walk through from the technician and Im confident in the service being completed on our car.

Our sales rep Pierre was nice, however the general demeanor of employees, specially the manager was very dismissive. It seems as though no one there had ANY interest in selling a car. Were looking at the NX300 vs a Mercedes Benz GLC350. We were not explained anything about options, or why buy the Lexus over the Mercedes, or what the luxury trim has over the standard model, etc. NOTHING. We are an older professional, middle class couple, and felt very unimportant, like Lexus has so many buyers right now, that our money just doesnt matter. Definitely NOT buying a Lexus, because truthfully I have NO idea why buy one!

Everyone who I dealt was extremely knowledgeable and friendly The entire process was expedited in quick time. You have excellent team members!

Harold was absolutely wonderful and had us feeling very welcome with our first new car buying experience. He seemed to understand our needs and our financial limits and I found him very intuitive and trustworthy. I would definitely want to come back to him for my next purchase.

I want to whole-heartedly thank you. I went to a new service shop that promised low priced oil changes. They were a rip-off. A forty dollar oil change turned into $1,200 worth of much needed work. Had me afraid to drive my car home and they didnt even reset my schedule a service warning light. I went back to Kuni Lexus for a second opinion and was reassured my car was safe. I will never stray again. Thank you Nate and the whole crew that took care of me and my car. I know I can trust Kuni Lexus with my car.

I recently purchased a ls400 that unfortunately didnt have a key, so after calling the parts department they said they would be able to get me a new one. I believe I dealt with Scott (not 100% sure, but if I remember I will update) on the parts side, and I couldnt be more pleased with the experience, he was upbeat, professional and very attentive it was a very refreshing experience from the usual drull of picking up parts and definitely made an impression on me. Despite another dealer being much closer, Im definitely going to take the extra time to come down here.

Staff are nice and professional, and a really nice facility. However, their used car prices are outrageous. Just make sure you shop around to ensure youre not getting jacked.

Bryson is knowledgeable and a very good salesman. Hes the reason I bought another Lexus (8 total).

Kevin, Mark, Bill and Kifah were all so nice, helpful and really provided the best customer service. Everything with my car buying process here was so easy. They worked around me and my husband’s schedule to sign documents. I am extremely happy with our new RX350. I will definitely send people your way! Kevin has been awesome with follow up and making sure we are all good. I really do appreciate that!

The manager was excellent my service rep didnt send me a video of the service as they usually do wasnt as personal or detailed with the work as they usually are didnt communicate well was vague and dry. The service tech broke a lug nut. Which help me stay 4hrs wasnt communicated to me until 2hrs after being there. The manager was friendly and outgoing from the time I came in until I left. Asked how I was doing thought I was leaving and when I told him what happened he took care of the bill. The rep could have been better

I came in at 10am for a simple oil change. I was told it could take up to two hours to complete (WOW...really?). At any rate, I made myself comfortable upstairs and at 10:50 I received a video from the technician indicating my oil change was complete and no other issues had been found. I knew they would probably send it through a 5 minute car wash, but I continued to wait patiently. At 11:45, when I had received no updates, I took a walk around the property and found my car parked way off to the side, bone dry. It had obviously been there for some time. So then I came back in and asked when I could get my car back. I was told the car was still being completed (??) and the service agent was with another customer. So, hes been with that person for the last 45 minutes?Everyone was perfectly pleasant to me, I just dont appreciate the extra hour I had to sit there with no communication whatsoever, when its clear my vehicle was complete. On a positive note, Pierre was awesome and he got my Bluetooth for my new phone working after I had failed for the last week in my own attempts.

Iv was on hold for 26 minutes, wanted to change an appointment we had. The call just kept ringing back and no one ever picked up to even tell me anything. The advisors probably have the phones volume turned down. A last impression is a lasting impression.

I was very pleased with my service at Kuni and I am coming to you for service in the future! I had a bad experience with my RX shutting down at 13,000 feet heading to top of Pikes Peak. Colorado Springs Lexus no only dropped the ball- hell they lost it! Sean helped me pair my new phone, explained the sos button so I would know how to us it. The service manager took over for the second day and he did an equally good job!

Mark and Kevin were very accomodating and excellent to work with! This was a five star experience and I am glad, my past lease was not so good and Gayle suggested I give it another try! Glad I did, thanks for the awesome service and beautiful car!

Nate went above and beyond to help me! Great customer service. Thank you

Specifically, about Nate Hoffman, he has always provided me with the utmost service. He called me as to the issue the NX300 had with the fuel pump replacement and when he ordered it and provided me with the date most convenient for me. He provided me with a comfortable car I was used to using and keeping me abreast as to when I would have my car in my hand again. The whole process took less than I thought and called me as to when I would pick it up. It was so seamless and convenient. Thank you, Nate!

I had a great experience with the service department at Kuni Lexus. I had reserved a loaner and had no problem with getting it. It was overall a great experience, and I will continue to service my car at Kuni Lexus.

When I picked up the car, the sales person said he would send me a link to a You Tube video on the car. This did not happen and when I asked for the link he sent me a copy of the an email chain with another customer that contained the name of the video. I then used that name to search for the actual video. I also asked the sales person how to obtain a manual for the car and he never got back to me.

Bill was great to work with, was patient with us, and did not pressure us in any way, unlike other dealerships that we had recently visited. Even when we experienced a bump in the road in financing due to a error on our part, (credit freeze on our account due to prior fraud) they were able to work around and get the deal done. Will probably be bringing another family member in to buy her new car as well.

Kuni Lexus of Greenwood Village is probably the best, most incredible dealership I have ever been in. It feels like you are in a 5-star hotel while getting your car serviced, which is just the experience I want to have in my early retirement stage of life. Ive worked long and hard to now be able to experience amazing, and that is just what Kuni Lexus is, amazing!

This is the second car I’ve leased with Pierre. He is patient, knowledgeable, responsive and just an overall great sales person. Luis the finance manager made this the best experience I’ve ever had turning over my money lol. Both are top notch!

Service is a delight here. Jeff and all the appointment, delivery, pickup and maintenance staff were professional, friendly and courteous. Can’t think of a way to make it better. The video service report tops it all off, leaving me confident that the service I received was what I needed and what I got.

I received great customer care. My most recent visit was for maintenance on my car, but I purchased the car from them also. I received excellent service on both occasions and would highly recommend them!

Khaled was great. Very nice guy and show me the car that I was looking for. He is very care and was checking on me. The experience was excellent with him at the Kuni Lexus

Kuni Lexus is a great dealership. I always get treated very well. Getting a loaner is a great plus and much appreciated. My service writer Kyle was very nice and very attentive. Thanks for always taking care of my car that I love so much.

Third time had to wait exceedingly long time for repair, car wasnt ready on time. Today, 3 hours for changing out tires. No manger to be found. Also charged approximately $60 for rags. Over priced. Headed elsewhere next time. I will add that as I was finally leaving, they comped my entire charge. For that I am thankful. Very nice staff, but they need to get this place under better control.

This is the fourth consecutive time we have leased a vehicle from Kuni Lexus and all from the same salesperson, Bryson Gardell. I think that says it all!

I was made to feel like I was making up that my door rattled. I had to drive from my house, which is by the airport, to do a ride along with the service technician. The door lock fell into the door and was what was rattling. When I came back to pick up my car, my brakes were making a bad noise. Clay sped walked to my car, then threw my keys on the dash sped walked to the service bay, told Adrian to deal with me and stormed off. I never want him as a service advisor again. Adrian was super helpful and pleasant. I could tell he wanted to help me and he said they should have offered to pick up my car and drop it off. That was never offered to me.

All the staff were polite and helpful and friendly. The process was smooth and the facility welcoming and clean. We thoroughly enjoyed our experience.

I love the facility and friendliness of staff. My Service advisor forgot to notify me of my vehicle being ready, I ended up spending an extra hour waiting, but I understand they are busy. Other than that, the service was exceptional. For this reason only, I would prefer a Lexus vehicle over other brands.

I learned how to work radio. I had good coffee and a muffin. I used the computer, charged my phone, and watched TV. All good

I so appreciate Donnies honest and realistic approach. He is a stellar representative for Kuni. I do wish that your pricing could be pared a bit. The quality is superb and the customer does have to pay for it.

Pleasant, efficient and helpful. The waiting area is nice and the representatives actually cared about taking care of you. Overall lovely experience.

I recently got my brakes done by the service department at Kuni Lexus. Paid 450 and the noise was fine. After driving for a month and half, took the car for service to another Lexus dealer. They checked the brakes and the tech asked why the brakes had grease between the parts, I told him who did the brakes last and its not something I was able to do. I dont have the skill to do that.Call the service manage at Kuni and chat with him. He mentioned since it a F sport this is something that is common and it will have this issue. Why did they have grease? That is not something we did,,, So I did it … Also the other dealer tech called Kuni service manager and mentioned what is been done. I paid another 900 to fix the issue done by the kuni dealer and they dont care.In short who lose money the person, who buy the car and Lexus just makes money.Beware about the service provided at Kuni. Caution.

They forgot to reinstall some part im my car after did for some recall. I still wait when they will fiv it.

I wasnt intending to purchase a new car, rather I was looking with my husband at a few luxury car dealers. I found Kuni lexus and our Sales Consultant Mark to be very welcoming and down to earth. Mark really talked to me about what I was looking for and made a suggestion, turns out it was the exact vehicle I wanted so we just went ahead and financed it. Really great experience from beginning to end, I didnt feel like I was being sold anything rather coached through making a decision. The finance person (his name escapes me at this moment) was super nice and fun. I couldnt be happier with the experience and of course my lovely new Lexus Hybrid. Thank you!!

Sean was an amazing salesman to work with during my purchasing experience. Even though it was a busy day at the dealership, he made sure that he answered all of my questions, addressed my concerns, and continuously kept me updated throughout my wait at the dealership.I really appreciated an associate (Mae) orienting me to all of the features of my new car, as well.Top notch service!! Thank you.

I reported an issue with the speakers in my car. They told me that the sound technician was unable to hear anything wrong. Its still there and it is fairly obvious. I wish someone would have offer to have me in the car so I could point the issue out. Now I will have to take the time to schedule another visit and hope this issue is corrected. I was told the speakers in my car are still under warranty so I hope everything goes smoothly. Thank you! Fernando C.

Everyone here is extremely friendly! The process was simple, and I did not have to spend hours sitting in a dealership. Definitely recommending this place to my family and friends. Best car buying experience I have ever had

At the time I made the appointment I was told I would have a loaner car. When I got there I was not on the list for a loaner car. My service adviser was able get on for me 1 /2 hours later. I was very happy with Kunis service with the exception of this one mishap.

My granddaughter and I were treated was treated with respect and felt very good to be with a good dealership The staff was very friendly offers snacks And drinks I would go back to buy another vehicle when I can afford it

Donnie was great. Kuni was extremely busy, despite that, Donnie was fantastic, prompt & helpful. It was my first time at Kuni & it was a wonderful experience. Will be back for sure!

The General Manager of this location, Bill Lamphere, is absolutely fantastic! I would 100% recommend you go here with anything Lexus related just knowing how much this man truly cares about not only his guests, but also his team! You can tell this place is ran with true leadership in place. My hat is off to you Bill! Thanks for everything you do everyday!

My most recent interaction with Kuni was a simple one. I needed a wiper blade and I was in a hurry. I called the Parts Dept ahead of time (only 5 min ahead of time) and spoke with Scott. When I arrived the wiper blade was already at the counter with my name on it. Scott came outside and put it on the wiper arm for me. He was friendly and cheerful and I was out of there within 5 minutes. What a great experience from start to finish! Thank you Scott, thank you Kuni.

Overall buying experience was excellent. Bryson took great care of us, answered all of our questions, and took the extra time to demonstrate the features of our new hybrid. The trade-in process was great and we got good value for our trade. Financing was almost effortless. This is how car buying should go!

I called our sales rep back which he has been very helpful. He was setting up for my car to be re-detailed because of the smell of the car was burning my eyes and nose. Still have not heard from anyone to set this up. Very frustrating.

Best vehicle purchasing experience I have ever had, spanning 10 purchases over 45 years. Sean Beatty was knowledgeable, accommodating, easy to talk to and most importantly listened to my wife & me when at Kuni. Our Finance associate Luis Ramos was personable, didnt push extras but did emphasize the pluses/minuses of them. Test drives, sale and paperwork was completed in less than 2 hours in total. I highly recommend Kuni to anyone desiring a positive and fulfilling new vehicle experience.

This the car buying experience was the best Ive had.Esaya Gonzalez, my sales consultant was the best car sales person with whom I have ever worked. (I am 70 years old and have bought more than 10 cars in the Denver area.) He was informative, helpful, and honest. If there was something he needed to check out, he was truthful about it. Esaya has interactively friendly, and observant of my requests, likes and dislikes and remembered comments which were relevant to the goal of buying a car. I never felt like he had a canned presentation or was pushy, or that I was just another customer in a line of customers. He was selling a good product and helping me see my way through the discovery process, including patience with the presentation of the computerized aspects of the car. He was thrilled with my trade-in which made me feel good. I liked how as the legal and financial parts of the deal were taking place, Esaya showed me around the dealership and service department. (In past car purchases that time was always the most boring.) Anyway, he was great.Luis Ramos was an excellent, friendly and competent, finance manager. Things moved along well while there were tidbits of fun information.The front desk staff were also attentive, helpful and friendly.The dealership is lovely and comfortable.Thank you.

Spencer was helpful in the processor of going over the features and putting a deposit to hold the NX300 I wished to buy. Both Spencer and Luis made the experience of completing the purchase easy and stress free.

Great Service - Thanks!Sean Beatty was super helpful. Made the purchase of my used 2006 GS smooth and painless. Sean and the rest of the staff went out of the way to make me feel valued even though I was not not buying the most expensive car on the lot. It felt good to know that I was absolutely worth their time and attention. I appreciate Bill L. as well - he made the deal and price straightforward, honest and within my budget. His honesty, forthrightness and willingness to help was outstanding. Ive heard good things about Kuni before, but from the service and parts department to the sales and executive team - this is an outstanding organization. Theyll be my first stop the next time I need a car.

Angela Drake was amazing!!! She was so helpful and kind. She was not pushy or overbearing. She truly had my best interest in mind and was attentive to my needs. I appreciated her knowledge and helpfulness. I would recommend her to my family and friends. I LOVE my new Lexus!!

I would recommend working with Kevin and Mark. They responded to texts and calls and made sure we found a vehicle that we are excited about. They helped us understand the features it contains before we left the lot.

It was complicated. I brought my car in for a shattered sunroof. It was discovered there was also a damaged part. Insurance was a nightmare. David was awesome. He kept in communication with me through the entire process. Jena arranged for me to pick up for car after your service department closed through the sales department. Your staff was top notch!

Very pleasant and knowledgeable staff. The entire car buying experience went smoothly.

Nate, our service representative, worked really hard for us to get money off our hybrid battery replacement. We really thank Lexus and Nate for such a good experience, with our GoodWill Warranty, given by Lexus, and for the courtesy vehicle, that I used for a week and a half. We are extremely grateful and thankful to the Lexus team.

I brought my vehicle in for regular service. When a problem leak was discovered I was kept informed. David, my service rep, arranged to have the problem repaired under warranty, and to reserve a loaner vehicle for the duration of the repair. He also kept me updated during the process and my vehicle was ready at the exact day and time predicted.

Kevin Lee is totally responsible for our satisfaction. He was more than capable of dealing with every interest and problem that we encountered, mostly because of own incompetence. He was superb and a close second was Kifah. She saved us 10 hours of brutal driving. Thank you both very much.

I personally felt like the wait time on receiving my car took a little too long. 4 months was at the top end of the expected wait time that I was given and that was exactly the amount of time it took to receive the car. That being said, my over all the experience was great. There were a few little hiccups with items that were put on the vehicle that were not order but Andrew Fitzpatrick and Jared (sales manager) quickly address them. Louis our finance guy was an absolute pleasure to work with. He quickly went over the protection plans/options and make some excellent recommendations to help protect and cover the over all vehicle. He was very friendly, personable and knowledgeable in every aspect of his job. Louis was able to quickly find and secure a new borrower to cover all the options I purchased for the car. He also very accommodating to our little French bull (LOUIS), allowing him in his office while we signed papers. I really appreciated his professionalism and how painless the finance process was. I would also like to thank the entire Lexus team for staying late to help with this entire process. It was a pleasure to work with Kuni Lexus and I look forward to working with them in the future. Thank you ALL!

When there is an unexpected emergency service, we clients cannot plan for it. We do have other commitments we have to attend to.. therefore we expect better understanding from the dealership specially for a car still under warranty. I understand new cars can have issues once in awhile. And I expect dealership to understand that we have other commitments since it was unplanned and provide us a loaner car.

Yeah, saying you wont negotiate, offering way way below market value of your vehicle. Definitely a no go for here. Saying other people will purchase the vehicle basically saying dont need your business. Peace...

I went in for a car shopping a few days ago and the sales rep Bryson got assigned to me. He might be a nice guy inside but needs to smile more. He never smiled and I started feeling really uncomfortable. I felt like I had to please him to get a deal done. My overall experience there was poor. If you are planning to visit Kuni, please act like you are going to buy a car from them in a few minutes or you will get an “I don’t have a time for you “ type of treatments. No kidding..

My experience at Kuni Lexus was outstanding!! Sean was super professional with excellent customer service skills!! I will highly recommend him to any of my friends and family!!!

Coming from range rover to Lexus I wasn’t sure how the service department experience was going to be. Not only where my expectations exceeded your staff from the guy who greeted me when I drop the car off to the service advisor was absolutely perfect. We were treated as if there was a red carpet when we pulled up. The video was the best thing I’ve ever seen when it came to getting my car repaired and explained everything I had no questions when I went to pick up the car I had no concerns because of the care that the technician made during the video. I will not hesitate at all to recommend anyone looking to buy or too service their Lexus to go to Kuni Lexus of Greenwood Village

Khaled was very helpful walking me through the purchasing process. It was specially harder since I live in MN. Overall, a very positive experience.

As a long time Lexus owner we are horrified at the management of Kuni Lexus Greenwood Village. On Saturday we went into the dealership to look at a LX570 as our LX470 is getting older. The sales staff had very poor manners and we were not sure who the manager was on as the environment was so unprofessional. The people who were behind the sales glass area were yelling, one guy was wearing sunglasses inside and using the f word. . A saleswomen came and they were hackling with her with profanity. It took the salesmen 15 minutes to even find keys to the car. Lexus has always had high standards of manners and making sure the customer is treated well. If I had closed my eyes and heard the conversations going on I would have thought I was in Kia not Lexus. I know there is a hiring problem, but come on Kuni lets do better.

Best place to service my Lexus, I go here every 5k miles since I bought my new Lexus, and they always take good care of me. Shout out to Kyle he is the best! I love how they send me a video of inspection underneath the car and hood and send me a know you vehicle report which also tells me the status of my vehicle. I love Kuni Lexus!

We are pleased with our experience with Kuni Lexus of Greewood Village. We highly recommend working with Kevin Alexander. He went out of his way to help us find a vehicle with all the options we were looking for, rather than pushing us into a sale that was just kind of close. He never made us feel rushed or pressured, even while some of the cars we came to see were selling right in front of us.

We had an appointment with Pierre but we arrived early for the appointment and we were assigned to Khalid. It was the greatest experience ever. He took the time to take us around to find the car we wanted. We came looking for an RX, and left with an NX. Khalid and Pierre made the car buying experience the best I have ever had. Thank you very much.

I think your customer service is great. I really appreciate that my car is returned to me cleaner than it was when I brought it in.

Second time that I call The Service Call Center, they instruct me to go in and it seems no one at your location knew I was supposed to come. I felt that I was an inconvenience for them at 4:30. They even told me they close service at 5, which I know is not the case, Fortunately your service director did take care of me. I hope they did fix the issue (Slow air leak) of my tire.My believe is the person that arrives there 5 minutes before closing should have a great experience.

I bought a Lexus from Kuni in 2015, they had great service when I bought it. The service has taken a dive, the people there arent trained well, especially in the service department. Selling my car this year, not going back to Kuni for a new one.

I have always loved the service department and will continue to bring my vehicle for service.

Esaya was so kind, helpful, and made my car buying experience smooth and easy! I didnt feel pressured into anything, and he listened to what I wanted. We had a short wait, and they even accommodated us for that. Went above and beyond!

Kevin was very professional but also friendly and personal. All my questions were answered promptly and to my satisfaction. The financial department was very complete and informative. I am looking forward to dealing with the service department to maintain my RX350 for many years to come.Thank you Kevin for all your helpSteve

Big kudos to Luis (finance), he was really helpful, nice and knowledgeable. He did a great job upselling some items.Pierre was very patience and answered all my questions. Not to mention that he made 3 quotes for me and because of his patience I bought the higher price Lexus.

Smooth--on time--lender car was clean and comfortable.When we returned, it was fast closing everything up.

It’s time to open your coffee/snack bar in the upstairs waiting room to bring it back to the amazing experience we used to have before 2020.

Everyone was very efficient and friendly. I especially liked working with Sean.

Sean Beatty was great. Very straightforward and moved me quickly through the process. Not rushed but at a pace where I felt my time was being respected. I’ll be back in the future. Thank you.

I made an appointment for that day and without even trying to satisfy my needs they turned me away. Didnt even try to help me out. I was getting ready to spend $700 and they turned me away because they were unsure of the techs ability to service the car. This is not ok. I used to work for kuni and we serviced all makes and models of car. Not one in my 5 years of working for kuni did I ever turn a car away

Extremely clean. Organized, with staff that give 150 percent to ensure customer satisfaction. Very professional and courteous.

Pierre is a true professional and outstanding with customer experience. This is our second car from Kuni and Pierre is the #1 reason why we came back!

Excellent staff in Jeff Valley and Jeff Schenden making you feel welcome and squeezing you in on short notice.

Spencer was so patient and kind while I decided which model I wanted. He is extremely knowledgeable about the vehicle I chose and walked me through it. There was no pressure and I never felt like I was on a time constraint.

I brought my car into Kuni Lexus for an oil change, which cost me about $116. Two weeks after getting the service done, the “low washer fluid” notice came on. I called Kuni Lexus and they asked me to come in, I declined as I am not going to spend an extra 1-2 hours on my day off for their mistake. So then they offered to have someone drop by my house and fill it up for me, then they retracted that and said they will offer me $25 off my next oil change, and then changed that to $40. They also added that “they reviewed video footage of the oil change and it appeared that everything was done.” I’m not sure why else my washer fluid would be low when we decided to fill it and everything was fine, so it’s definitely not leaking. Good job for not taking accountability, Kuni Lexus. I declined the $$ off future services because why would I want to go somewhere and not feel confident that they are actually giving me the services that are advertised? I do not recommend taking your car here, unless you wanna pay money for services NOT being done.***EDIT:They replied to my post saying that was the last time they heard from me. However, I spoke to David on the phone on Tuesday 2/9. Like I said in my review, they offered alternatives which would include me paying them to get my car serviced there, which I do not want to do.