The absolute worst customer service experience ever. Id bought a used Toyota Tacoma from them 1/5/2021 with a 1yr./20,000 mile warranty. The entire drive shaft went out on June 7, 2021. They replaced it beautifully. I went to pick it up on June 16, 2021 and no person working there could tell where my truck was or whom l could talk to to find out. After about 20 minutes a fellow customer directed me to where I needed to go. They took over 2 hours to tell me it my truck was ready. But, they had called 2 days earlier to tell me it was ready for pick-up. What? I went to the window to checkout and they told me that my under warranty vehicle would cost me $977 dollars. I told her that according to my warranty I only had to pay a $100 dollar deductible. She took my $100 dollars and I asked for a receipt. She then told me that she couldnt give me a receipt until the warranty company paid them and she would then mail me a receipt. I told her that wasnt going to work for me and she gave me my receipt. She then told me that I owed $877 dollars because the warranty company would pay me back. I refused. They then told me they couldnt find my keys. About an hour later they came out with a bill saying I could pay them around $400 dollars. I refused. About 30 minutes later they came with a bill for $105 dollars because they had put my truck on the diagnostic machine. The warranty covered diagnosis. They finally found my keys so that I could leave. I get in the truck and the truck wouldnt start. I went back inside and informed them of this. They came out to check and my battery cables Yes both of them were loosened. They tighten them. I left and hope never to return.They tried every way they could to shake me down for more money and played games to keep me there until I paid. And when they couldnt make me pay all of a sudden my battery cables were so loosened? I couldnt even use the remote to unlock the truck. These people SUCK. Absolute Vampires.

I would encourage anyone who is looking for a good deal and a reputable company to buy your next vehicle from to visit Oakes Toyota in Greenville, MS! I couldnt have gotten a better deal anywhere else! Everyone from the sales team to the finance department were on it and super nice. It was the best car buying experience I have ever had! I give them a 10 star!!!

My husband was looking for a Tacoma and the sales rep, Houston Williams, made sure that we got a good deal and that we were comfortable with everything before we left.

Very disappointed in my experience with Oaks Toyota. My mother bought her car from them and highly recommended that I do the same. Went to their website and found the car that I liked, test drove it and loved it. Told them I would be back by the end of the week to buy the car outright. I talked with the sales manager before even going to them to make sure I had the right amount of money. He tells me I can take the car at this set amount. So I leave with said amount in hand and even purchased insurance beforehand to be safe. Get to the dealership and let my salesperson know that I spoke with the sales manager and was told I could have it for said price. Sales manager confirms and we get ready to start paperwork. Sales manager very publicly, rudely and loudly asks who’s paying taxes. Confused, I asked what taxes. He then tacks on an extra $1,400 that I didn’t have. I reminded him that he said I could have the car for what he said. He then laughs in my face and tells me that he’s not “eating another $1,400.” Keep in mind I had over $14,000 in cash ready buy this car. He then gets irate with me and very loud which at this point is very embarrassing as everyone could hear him. Needless to say I left with my pride hurt and no car. I even called back the next day asking if I could pay the $14,000 upfront and do payments on the taxes that were left and the sales manager laughed and said “Either we do it my way or you don’t get the car.” I suggest the sales manager works on his attitude. All of my friends and family refuse to do business here after telling them this story. Very sad experience.

It was great and it was fast And I really appreciate the conversation that The Body Shop people gave me

I felt very comfortable buying my new car!! Steve Terracina was very knowlegable about car features. Not only that but he took time to show me all of them. I feel like I got a very affordable vehicle and did not feel pressured into buying a more expensive car. I got what I needed and exactly what I wanted. Thank you, Steve, for being such a good salesman!!

Karen was the best... Helped me get my first car and it was the exact color and interior I wanted. Made the process seemed so smooth and not a hassle at all for a first time buyer. Definitely check her out if you looking to purchase a vehicle from Oakes Toyota

Very helpful in car repair services

Always the most knowledgeable, courteous & friendly staff!

My first time just having to go in for service. Theyre nice and very respectful. Ordered my part, it was quick and pleasant

Very smooth service loved it and will be back.

Oakes has the most qualified and patient team working together to keep their customers happy with their purchases

Great service. Wonderful people.

The service personnel are always courteous and give me a detailed run-down on what theyve found, options if necessary, and estimated costs. Its a 60 mile round trip for me to come in for maintenance, so I bring a book or my computer and wait. In the last 5 years or so, the wait time has been very reasonable, depending on whether maintenance or repairs. About 10 years ago I waited from 8:30 a.m until 2 pm for an oil change and tire rotation--no repairs. I began going back to Vicksburg where I bought my Celica. Now Im happy back at Oakes Toyota in Greenville which is much closer.

I liked the friendly customer service. I also liked the speed at which our vehicle was serviced. I would definitely recommend Oakes Toyota to family and friends!!

Always ready to help customers with friendly service

Oakes has terrible customer service, and if you take your car to the service department, youd better check the work done before you leave. They also provide car washing and interior cleaning for cars bought there, but they dont tell you that. I had a piece of the heat shield loose after a service done there, and it stayed like that for *months*. Got tired of Oakes terrible service and went elsewhere; they removed that piece for me free of charge and without me having to ask. It was a simple quality of life fix, and Oakes ignored it for months. I dont reccomend Oakes Toyota, and I regret buying my car from them.

It was a great experience having the salespeople and financial management be so informative and courteous. It was also nice to be in an environment that had employees that understood what we wanted and needed and did everything they could to make us comfortable buying a car.

Dewitt and Scottie are the best car salesmen! I would recommend them to everyone. Come on in and see them today. I guarantee you will walk out satiated! ❤️🎉😜💥

I’ve had my car maintenance done here consistently well for the past 3 years, but it only takes a day to ruin my trust and patience with Oakes Toyota Greenville. My car’s left turn signal has been intermittently dying on me and it’s pretty dangerous at night. So I was adamant to have it fixed within the day. Brought my car in 10am, service desk warns me I’m without an appointment. I’m used to an hour or two at most for normal service so I said I’m fine waiting. 3 hours later I asked for update and the desk reminds me I didn’t have an appointment, there’s nothing done yet. They finally attended to my car past 4pm. After 7 hours of waiting being last in the waiting area, they tell me they replaced a turn signal bulb, but they aren’t sure if it’s fixed at all, asked me to come back next time when a part they ordered comes in.I understand I came in unscheduled, but 7 hours is a horribly unreasonable time to troubleshoot for a broken turn signal light. Think twice if you’d ever want to come here for unscheduled service.

Major Loose bolts! None to correct torque!, broke other parts while doing work that I had to point out(they kind of fixed that,with another mess up they didn’t fix), do not follow service manuals. Service manger Steve threatened me. Owner not calling me back after multiple messages. Love Toyota’s, hate that a dealership is like this. Put my family in harms way.

Great sale on new and used vehicles today go out and purchase you a good vehicle today...

Friendly service. Very professional. Great performance.

Houston gave me excellent service

Great place to buy new and used cars plus they work on cars that arent Toyotas

Service Personnel is very friendly and helpful.

Great place to service your get in and out fast.

The transaction for the purchase of a new vehicle was handled professionally with our offer accepted.

The customer service was wonderful. When you have an appointment they get you right away. Thanks

The customer service and lack of professionalism at this place suck! I wouldnt dare buy another car nor recommend anyone else to purchase a vehicle here!It doesnt surprise me that you cant see that I have purchased a vehicle from there...especially when the customer service is bad!

Great place to buy but installment loans need to lower with carnote.

Great service! Spends a lot of time to make sure every thing is set to go!

Been getting many jobs complete here for many years. #1

They was very helpful and I will be back

Accurate, friendly and courtesy service was a plus!

I deliver parts here. Great friendly people to work with!!!

Clean lot. Knowledgeable sales people.

Everything was done timely and efficiently

Great people and great customer. I get an awesome deal on not my new car . And felt like I was dealing with family

Oakes Toyota is the for new and used car purchases. It is also the perfect service department.

Very friendly and knowledgeable.

Nice people, quick dependable service.

Great place - got a 2011 Ford Edge for 22k

Nice everyone very helpful.

Excellent sales & service.

I love you you live is

Nice cars, trucks very friendly

Cheap, fast, professional.

Good place to by 🚗.....................

Horrible customer service in the service department. It use to be an okay department..my family has purchased many vehicles from them. I would rather drive the distance and find another Toyota dealership before going back to the one in my hometown.

Good service

Service is top notch!

Good job.

PERFECT SERVICE 💯💯💯

I suspect whether they fix problem or make a trouble.

Its okay

Wonderful staff

Going down day by day

Poor service

Shady

Great