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Steam Bros LLC
4310 W Gate City Blvd Unit 10, Greensboro, NC 27407, United States
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Steam Bros LLC

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Al
Review №1

He did an amazing job I am so glad I found him. The cost of it was AMAZING for 3 room. Definitely check him out it’s worth it.

Ke
Review №2

They cleaned a 3 rooms of tile and the grout looks like new. Did a great job for a great price. Will definitely use them again.

Na
Review №3

I was skeptical about getting my carpets cleaned after 2 bad experiences with companies who do “dry carpet cleaning”. Needless to say I was thoroughly impressed by the job Steam Bros did with my 15 year old carpet!! I will definitely be using them going forward!!

Sa
Review №4

Steam Bros was awesome. Very professional. I could definitely see the difference in our carport after they cleaned them!

Ke
Review №5

Used this service before in the past. However, now they are just horrible all around. For starters he arrived two hours late, Service was terrible! Started notice stains before he left, more a couple of hours after he left & and even more once completely dried. Call the manager a couple of hours later. He said they would come back out today. Now they won’t answer my call.

Ju
Review №6

I used steam bros for the first time dueto the competitive price. They do a good job for standard cleaning. Unfortunately their equipment isn’t equipped to handle stains or food stuck on carpet. I would use them again for a refresher but not for heavy duty kids stains

ch
Review №7

Awesome service! Byron did an amazing job. He was very professional and helped me get set for routine cleaning in our new home.

Ke
Review №8

This business is the best I ever dealt with

Sc
Review №9

Byron was absolutely wonderful. We have 2 Great Danes and our carpets and sectional look brand new. Couldn’t be happier .

De
Review №10

Kind, professional, used safe products, mindful of allergy and asthma sensitivities. Will recommend to friends.

Su
Review №11

Excellent Customer Service was performed, and was appreciated. I will be using your services again in the near future.

Ti
Review №12

Very efficient and fast! I also appreciate the clean smell in my home now. I am sensitive to scents and there is no perfume or chemical smell! I will be using them again!

Ce
Review №13

What a great job this company does! I was in a little bit of a panic because the upcoming holidays were now going to be hosted by me. My carpet needed some deep cleaning and I’m happy to say the results are better than I expected. The teammate that came to my home was very professional, in uniform, and knowledgeable about the process. I will definitely use this team again!

Ka
Review №14

Very professional! They went over and beyond my expectations! They give quality work for very reasonable prices. I will forever now be a loyal customer!

Co
Review №15

I excitedly hired SteamBros based on social media raves and reviews and pictures. They responded to my request in a timely manner. We scheduled an appointment for 1:45 pm the following week for carpet cleaning. I was basing my expected charges off the social media specials advertised of 2 areas for $89.99 up to a whole house carpet clean for $179.99. I wanted a small living room carpet clean and a small bedroom carpet clean (2 areas) and a couch and ottoman. (upholstery clean-2 more areas). The day of the appointment, the technician called me around 11:30 am asking to come in 15 minutes instead of 1:45. I wanted to accommodate so my husband and I took an early lunch and told Marcus he could come at 12 noon. He said he would. However, he did not come until 12:30 for some reason. When he arrived he was not wearing a mask nor gloves, which was appalling to me considering the current pandemic. He also stated he was tired. He came in and reviewed the areas and did not suggest any additional services or add-ons for my visible carpet stains. He proceeded to clean the areas with a hose tool. I was very disappointed almost to tears at the results. My carpet looked like I had vacuumed it and then wet it. Basic stains were not removed only dirt lifted from top to bottom as stated by the person I spoke to on the phone after the service. Marcus felt I should receive a discount so did not take payment and suggested I call the SteamBros office first. I called and the man on the phone was very condescending and defensive. He suggested sending Marcus back but I declined since Marcus and the equipment he had did not get the job done initially. I thought he would send someone else, suggest an add on treatment or offer a discount but he proceeded to gloat on his business successes in Raleigh and Charlotte and attempt to invalidate my concerns and lack of satisfaction. I was charged $160 for the work rendered and immediately sent an invoice with no contract prior to this. I was told on the phone I was given a discount on the upholstery cleaning but my invoice indicated discount $0.00. Before I paid the invoice I received ANOTHER invoice at 2 am with a $25 late fee attached. I brought in another company- based out of Greensboro and they had NO PROBLEM removing all of my carpet stains except 1. I am very saddened by my overall experience with SteamBros. The technician Marcus was VERY kind but customer service, quality, and professionalism did not meet my expectations. Hopefully, with future clients and customers a contract will be sent ahead of time and customers with heavy soils will be offered add-on treatment options and clarity and compassion will be offered.

Ch
Review №16

I was delighted with the customer service from the very first phone call to the follow up call after the service was performed. Very professional and reasonable prices. Totally recommend Steam Bros. Carpet Cleaning!

Eb
Review №17

My carpets looks brand new again! They work with you and let you change on the spot what you need done. I made an appointment on Sunday and Monday morning my carpet was done. Cornelius done amazing and was very professional!!!

St
Review №18

I can not express how pleased I was with the service we received. He took the time out to explain his step by step process. He was beyond pleasant and answered any questions I may had. The cleaning left my home smelling good. The cleaning solution used had the best scent ever. Not to mention the drying was was exactly what was told. An hour max. And my carpet looks new again... Thanks again for such wonderful service. Looking forward to using you guys again.

Ma
Review №19

Man these guys are the truth!!! Our carpets turned out fantastic and the pricing was on point! Thanks again

de
Review №20

Excellent job, my carpet looks amazing and smells amazing, time for me to schedule my other rooms. Thank you Steam Bros.

Ph
Review №21

My carpets look amazing! Very friendly! Very professional! Definitely going to be using them again!

An
Review №22

As usual, an excellent job cleaning my carpet! Especially removing the stains from my 2 dogs:-) Thank you so much

Ka
Review №23

Awesome work by Byron!!! Exceeded my expectations!!! My carpet was OVERDUE for cleaning and he made them look brand new! If your looking for professional services for carpet cleaning look no further Steam Bros are the real deal!!!

Pa
Review №24

If I could give zero stars I would. DONT BE FOOLED BY THE CHEAP PRICES. False advertising of services performed. Our carpet still looks the same as it did before we wasted our money. In the pictures it shows them getting up big stains yet we was told they couldnt even get it small litttle spots that was here and there and the guy was making up excuses as to why. We still wanted to give him a chance since he arrived on time but it was Poor costumer experience the guy seem like he was totally clueless. DO NOT WASTE YOUR MONEY HERE

Ja
Review №25

My carpet looks better then when i moved in and i only been here 4 months dont any further for your carpet and upholstery cleaning services

Ju
Review №26

They did an excellent job. I couldnt have asked for better service. Very friendly and knowledgeable. My carpets look great!!!!!

Se
Review №27

Excellent job done.. I got three bedrooms done & my stairs. No complaints about the job & I love the signature after smell .. I definitely recommend Steam Bros

Fa
Review №28

And Stairs!

Ni
Review №29

The service was done with professionalism, courtesy, and promptness. What I asked for was received and the price was fair and competitive.

Gr
Review №30

They provided great customer service and they did a great job cleaning my carpet.

Information
21 Photos
30 Comments
4.4 Rating
  • Address:4310 W Gate City Blvd Unit 10, Greensboro, NC 27407, United States
  • Site:http://steambrosllc.com/
  • Phone:+1 336-265-7174
Categories
  • Janitorial service
  • Cleaners
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:Closed
  • Sunday:8am–6pm
Service options
  • Online estimates:Yes
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