Bradford displayed excellent customer service, the entire process. Definitely would recommend anyone looking to purchase a vehicle check them out. I appreciate everyone I work with to purchase my vehicle.

Mario is an excellent salesman! He went above and beyond from start to finish. Pretty fast process considering it’s a dealership. And I’m glad I purchased from a dealership. I like the peace of mind of their 150 point inspection. That’s a lot of points. Definitely recommend.

Service at this dealer was no where near up to par. I dropped my car off for service and inspection. The service writer never called the 4 days my car was sitting there to give any up dates. When I called to speak with my service writer O had to keep calling back as nonne was available for me to speak with. We spoke about the inspection in dept and I was reassured that the vost of the vehicle inspection would go toward repair cost of the issue was. Well when I had the chance to finally speak with Shon, I was informed that the inspection cost would only be applied to $7,0000.00 part as that was the only way to absorb the diagnostic inspection. First and last time visiting this service center!!!!!!

Excellent customer service from this dealership. Thank you Tim for helping me shop for and buy my dream sports car. Attentive, zero pressure, easy purchase process and they delivered the car to my front door. Best car buying experience I’ve experienced. Would not hesitate to work with them again.

Started a car search on Saturday online and found one I was interested in at Modern Infinite. I didnt have the opportunity to see it before they closed but I put in an inquiry and was told it was still available and the price. Sent an email on Monday morning letting them know I was interested and a time I could see it. Mario Ruelas set me up with an appointment and when I came in the car was up front for me and ready to go for a test drive. The car was perfect for me so we got the process started and I left out of there with a new to me vehicle. I was given a fair price for my trade and everything was hassle free. Customer service was great and I am happy to be Marios 3rd sell customer. I recommend checking them out if youre in the market for a car in Greensboro!

This is the second vehicle I have purchased here. I have no problem driving from Raleigh to Greensboro for the excellent treatment that I received with both purchases. Tim Clay, my salesman was very courteous, helpful, knowledgeable and did everything he could to make me comfortable without any of the pressure that you get with some dealerships. I’m sure when I am ready I will be returning for my third purchase here. HIGHLY RECOMMENDED.

Great customer service. The tech at the service department was professional and helpful.

I’ve purchased many cars in my life. Never have I had the opportunity to work with a professional Salesperson like Tom Keating! His service while my husband and I were with him was top shelf. Not pushy, very competent and so wonderfully cordial. I couldn’t be happier and would never think of buying a car from anyone else. Tom exceeded my expectations in every way! Bravo

Finally found a dealership that delivers as promised. Thomas is one of kind, not a pressure pusher, he actually made sure we got what we liked, not what needed to be moved off the lot. A customer that will be back!!

Had an awesome experience! Mario was very helpful and informative. He answered many of my questions and wasn’t afraid to let me know when he didn’t have the answer. Really appreciated the professionalism overall. Modern Infiniti is a great place to do business.

Mario Ruelas made my experience amazing. He is very knowledgeable and really knows his stuff. He is very patient with all the questions we had and I could tell that he has a passion for cars. If anyone needs to get a new ride Mario is the man to look for!

Worst servers ever went there 9 am got out 5pm took 8 hours and nothing had done to my g37 i bought a after market bumper they told me its not fit thats fine and they just took my old bumper out and threw it away without asking me yes it was broken a bit but i didnt wanna drive around with no bumper however all they had done was put on a small part on my left side of the engine that was missing and cost me 659 and 8 hours of waiting time and told me the labor fee was 472 i even went back there to see my car is ready or not no one was around，just wasting time anyway lesson learned .

Worked with Tom Keating at Modern Infinity on the purchase of my vehicle and he was great to work with. No surprises or gimmicks! The entire team is top notch there!

We bought a new vehicle and worked with Mario - he was great, as was the entire sales team. They worked with us, threw in some extras and made sure we were completely satisfied before we drove off the lot. Highly recommended!

I went for an oil change. They tried to sell me an incabin filter for over 200.00. Said it was very dirty. What they didnt know is I changed that filter the day before. I change them regularly. Now I cant trust anything they said. Im looking for a new infinity dealer.

A huge thank you to Mario! He helped me find the perfect car and he was extremely helpful and professional! He will definitely take care of you like you’re family!

Shawn and John have been amazing to me and my m35 Adam and his crew well you couldnt ask for anyone better to work on your vehicle. Everyone there has been very professional and has treated me like family. So now I have ordered a motor and transmission to put in my baby and I wouldnt trust anyone else with my ride only modern infinity of Greensboro. Thanks guys for your professional help and patience. See you soonEric

Thanks Mario R. For making the car buying process easy. If your wanting to buy a car I would consider buying one here at Modern Infiniti from Mario.

Excellent experience with Mario! He was very knowledgeable and had great answers to my questions.

I like the ease of setting up my appointment online and communicating with Shon Adams, who was great, via text. The turnaround time was very fast and exceeded my expectations.

I had a wonderful experience buying my new Infiniti! Mario Ruelas was the perfect salesman he made sure I was comfortable, he didn’t pressure me to buy or make me feel like I was on a time limit. Thank you Mario!

I had a great experience at Modern Infiniti! Mario was very helpful and knowledgeable! He showed me a lot of options and answered all my questions!

Great dealership, Tom Keating went above and beyond to assist me. I would recommend Modern Infiniti and Tom to everyone looking for their next vehicle.

Had a really great experience with Mario R.! He knows the ins and out of what you really care about when buying a car, and he really “got” what I wanted just from having a conversation with me.

Modern Infiniti of Greensboro was very professional and great to work with in providing us with everything we needed to make our buying experience outstanding! The Infiniti brand provides a well built product with outstanding performance at a very fair price. Trust me, we know as our immediate family has owned now 11 Infiniti cars/SUV/Crossovers in the past 16 years. Tried other brands and still find this one to best the best deal for our money! Just loving our QX55!Dont hesitate to visit Modern Infiniti of Greensboro, they have an awesome team!!

Mario was my salesman and he was great I recommend anyone who comes to Modern infiniti of Greensboro ask for Mario! Everyone here was great!

Great salesman- Tim Clay....he is very attentive, calls to check to see if there is anything he can help with or to see if I have any questions or concerns about my 2021 QX50...Go check Tim Clay out you will not be disappointed.

Great customer service I experienced with Tom Keating. Very knowledgeable.

Jonathan was the best, its good to see a friendly smile and someone that was honest about what was going on with my car.

Met with Tom K. Great service and experience! Would highly recommend

I cant say enough great things about my experiences at Modern Infiniti. The service department is absolutely amazing and always take very good care of my family with our service needs. If you own an Infiniti, I highly recommend maintaining it at Modern. You wont be disappointed!

I recently purchased a QX50 from Modern Infiniti of Greensboro. My experience went extremely well. Tim Clay was my Sales person and he did a wonderful job. I found him to be very professional and he took great care of us. He answered all our questions and was patient enough to understand that a car is not a purchase to be made lightly. I would absolutely buy another car from Modern Infiniti and if hes there, I will definitely ask for Tim again.

I always receive great service when I take my QX80 in for service. The dealership is very clean. The Service Consultant Mrs. Katherine Jones is AWESOME and very responsive!

Go see Tom Keating, he hooked me up, great service!

Great experience drove from Maryland! Thanks Jonathan Toth your the best!

Mario R was very helpful, great with answering our questions. We look forward to working with him again!

Great customer service, the experience was good. Knowledgeable staff, place is clean and giving the customer a very top notch experience.

Very helpful place,my wife and I purchase the used car today, they are very professionals,from point a to point z regulate everything what we need Im highly recommended this place to checking out.

My Service Advisor Shon is knowledgeable, reliable, and does what is in the best interest of me and my vehicle. Great Service Advisors like him make being a customer a pleasure.

I rarely write reviews, but this is a must! This business deserves 10 stars for sure. Alexis & Terrell were the absolute best! Weve never dealt with nicer people & we greatly appreciated it! Anthony in finance was great as well. We just purchased a 2016 Toyota Sienna XLE on Saturday & its beautiful.Thank you guys so much for the great customer service!

Excellent service and attention from the sales agent Mario Ruelas !!

Modern Infiniti of Greensboro has the best service team. They always take care of my needs, and usually go above and beyond!

I will highly recommend Modern Infiniti to anyone and everyone. Everyone is very friendly and reliable.. They will do whatever it takes to help you get your car fixed (right!!) and on your way.. Thanks everyone at Modern Infiniti for all your help!!! Oh and they have the best coffee ever!!! Lol

The experience of purchasing a vehicle can be stressful. Josh and Cameron made this a great car buying experience. They were flexible and patient throughout the whole process. They provided first class customer service. I would highly recommend purchasing a vehicle from Modern Infiniti and ask for Josh!

Still no help even after trying to contact the dealership! I even gave them an several opportunities to make this right but yet when I call, I am always told that someone will reach back out to me but that never happens. Many would think that if this company or any company wanted to make something right for you then the Manager, GM or owner would make sure that any issue is handled properly and efficiently by reaching out to you themselves but Im sure that would NOT EVER happen. I am not impressed with anything and I can only wonder if management will take it upon themselves or will this be sweep under the rug with my calls!! Until then I will stand by my words.

Just bought a slightly used Mini Cooper Countryman from Modern. These people are awesome! They were easy to deal with, more than fair on their pricing, delivered the car to Raleigh with no problems. I can’t say enough good things about Alexis. She worked sooo hard on my behalf to get me the best possible deal. If you have the need for a vehicle, please call Modern and ask for Alexis. I buy a lot of cars. I’ve never had a better buying experience ever. Other dealerships can learn a lot from Modern. And Alexis should teach the course. Bravo for a job extremely well done!!!

Professional - courteous - responsive - it is what I wish every car dealer could be. Just thrilled to have found Modern Infiniti and had a chance to work with them. I would gladly travel 400 miles again to buy another car from them. Cant say enough about the way they work together to focus on the customer. Thanks Mark, Velinda, Don, and the entire staff!

Tom Keating did an excellent job very polite easy to deal with facility very clean- answered all questions showed the car and allowed us to test drive the car even delivered car and paperwork to our home

Mario Ruelas is great!

Friendly and courteous staff. Met me outside the service center as soon as I pulled up and was very helpful and quick with getting my repairs fixed. Even did a full point inspection and washed it

Great customer service! Very informative and clean environment. My sale rep was very helpful and professional. will differently be coming back.

Couldn’t be more satisfied with the service advisors (Jonathan and Shon) I had contact with, the service manager (Ricky), and the technicians (Adam, Ivan, Tyler) that were involved in my warranty repairs. Simple explanations of issues diagnosed, and procedures needed to make repairs for said diagnosis. These guys communicate better than any other Infiniti dealer I’ve been to, and better than any brand of dealer within 2 city blocks. My part for my repair was on backorder, so there was a wait which I was communicated with well on, and all expectations were met flawlessly. These guys stay in contact well, explain things well, provide you with premier/upscale customer service expectant of the Infiniti brand. Was furnished a great, clean loaner vehicle for my wait time on my parts to arrive for repairs. I specifically will do business with this dealership and these groups of guys for as long as I own any Infiniti product. Couldn’t be happier.

Buying a car has never been so easy, thanks Mario R.!!!

I came here to buy a car. Drove an hour twice back and forth for this dealership. At first the service was good. The car I wanted, they just got in and so it had to be serviced on. They did detail the car but that is a given. They told me they would fix what needs to be fixed on the car. I was going to come back tomorrow and purchase this car. I was told car would be ready and fixed. They instead sold it to another customer out of the blue only because they decided to take the easy way out. They did not want to take the time to fix the car to a car buyers needs. Dealership worried about the money versus customers satisfaction.

Process was easy and very quick, everyone was extremely helpful and I am very thankful to the whole service team.

The personnel always takes the best care of me and are always transparent when relaying the time it would take to repair the car. Impeccable customer service and quality of work

I took a big risk driving 5 hours to get a vehicle from here but these guys made it worth it; Tim did a great job showing the vehicle and everything was straight up with the deal. Everything was smooth and I couldn’t be happier. These guys should show the rest of the dealerships how it’s done.

Overall, great experience! Velinda was my car saleswoman. She was incredible. I have purchased new cars in the past and I have always had the worst taste in my mouth because they are all so pushy! Velinda made me feel like there was zero pressure to purchase. The process felt very natural. I would recommend purchasing a car from here to anyone!

Awesome Service!! Found the problem right away.

I have had a few horror stories trying to buy cars (read my other google reviews) but just wanted to say the car buying experience here was great. The price they gave us was fair for our trade in and the Infinity price was inline with the online guides. They did everything they said they would to the car, and maybe more than we had asked, so we would definitly shop here again in the future.

Easy, fast, great experience dealing with Mark Close at INFINITI in Greensboro, NC. I have been a customer here for the past 8 years and wouldnt go anywhere else.

The person who represent your business has a great impact on deciding if you will continue to come. People like Matt makes that decision easy. He is always pleasant and explains details for service needed for your car. I wish there were more people like him in the work place.

I dont recommend this dealership at all.

I have purchased many cars in my day. The internet can be a bit daunting when buying a car due to sellers taking and touching photos that do not represent the product. That being said none of that was going on here. This was the single best car buying experience of my life. Alexis Worsley, Mark, Taimor, (sorry if I screwed that up brother) and Anthony all make a great team. Alexis picked me up at the airport and the team got me back on the road to Knoxville TN in just over an hour. Very smooth no high pressure to buy extra stuff just a straight deal. You guys are awesome. I wish I could buy all my future cars from you. Maybe in 5 years you guys could get a Ford Raptor on the lot and Ill come back . Lol

Great experience, really like the car I brought

Great place to see beautiful cars!! Sales persons are great not pushy!!!!

From Katherine in the Service Dept. to the excellent mechanics who repair my Infiniti, to having the loaner car to make things so much more convenient, dealing with Modern Infiniti is a pleasure.

Pretty painless experience. I found the car we wanted ( they had the best price), test drove it, discussed the financials, and sealed the deal. Joe was our salesmen. He made sure everything was good to go. The entire process took about 2 hours. This was great. because I dont want to be feel like Im being held hostage at the dealership. Would not hesitate to return.

My service was completed as scheduled. In addition an issue regarding my level of service is being resolved.

The folks at Modern Infiniti of Greensboro were the best ever!!! They went to great lengths to get a car from another sister dealership over for me to test drive, fall in love with and purchase! The process was easy and explained very well. Love this place!!

The sales rep and manager were both committed to finding me the right vehicle for me and my family.

Best service center ever. Sean is super friendly & helpful.

Outstanding in parts James

I had a very bad experience with this dealership. They constantly would not respond to my emails, etc. Finally I got someone respond to the price of the vehicle. They reticently sent me the total cost without sales taxes and it was more than $4,000 above the advertised price. I have bought many, many cars over the internet and this company was poor to respond and when they finally did, they inflated the price. I bought a much better car at a lower price from another dealership. They need to be forthright and timely.

Very good not a problem always give my a service card never left me without 1.

This is a great dealership, all sales and service persons are just great, Cameron; the used car sales manager, is the nicest person you will ever deal with. He is kind, generous, and very understanding, and will do whatever it takes to to do the right thing. Thank you Cameron.

Great Dealership! Always bring our G35 here for service. Its 17 years now & she still runs like the day we purchased her. Modern Infiniti is my first choice when it comes to our cars.

Everyone is friendly and works around my schedule. I appreciate them valuing my time and needs. I look forward to my next scheduled service visit.

If I could rate the service guys 10 stars, I would. I purchased a pre-owned infiniti from a 3rd party and ended up having a pretty signifcant issue (transmission) with the vehicle 30 days later. I unfortunately got a lot of push back from the 3rd party dealer but the guys at infiniti service took it into their own hands and made it right. I purchased an extended warranty for the vehicle again through a 3rd party and again had issues with communicating with them but once more, infiniti of Greensboro made it right.They 100% communicated with me every step of the way, gave me a loaner vehicle to drive during the time my vehicle was being serviced, and were 100% professional in all aspects. The service guy that helped out with my particular issue is Jonathan and would recommend infiniti service and Jonathan to any customer!Infiniti service and Jonathan was kind enough to print out the history of any repairs that had been done on my vehicle in the past and went above and beyond in my opinion. I will forever be an infiniti and infiniti service customer...even for minor repairs/service.Thank you guys for all of your efforts in making this a seamless experience. Youve earned a customer for life.

I just purchased a new car from Modern Infiniti and it was a great experience. No one likes buying cars but these guys made the process very enjoyable. I started by emailing the dealership to describe the car I wanted. Rob (the Manager) immediately responded and Alex (the Internet Sales guy) responded as well. We worked through the details of the transaction by email and it was a seamless process. They were quick to respond to my questions and, overall, I was really surprised at how easy the process went. They were not pushy, they were fair on pricing and Rob even offered to drive the car to me in Charlotte rather than have me travel to the dealership. That was impressive. With such a big purchase, I was more comfortable driving to Greensboro to pick up the car and sign the paperwork. David was my sales guy and he was awesome. The paperwork was ready when I arrived and they were very fair on my trade-in. All in all, it was a great process. If you are looking to purchase an Infiniti, this place is the real deal.

I do not recommend this place to anybody in the market for a new vehicle. I am not sure what the manager name was either Grant or Gary. Me and my husband felt like he was forcing us to buy the vehicle when we clearly mentioned we weren’t ready to purchase same day. He was very disrespectful and rude to us for no apparent reason. What made it even worse the sales person we got didn’t know one thing about the vehicle we came on.

Buyer beware! Found a problem with a used vehicle during a test drive. They seemed very proactive in looking at the problem and said they would call me back after they looked at it. No call back. I guess this should have been my first warning. When I called them back a couple days after they said the car would be looked at and fixed, they just hadnt been given an update yet? Finally, after another call, was told it was better but not totally fixed. Ooook. Appreciated the honestly I guess. Went for another test drive and found a second problem. Same story. Very concerned, no problem to get it fixed, Sales Manager came out and said they had no idea, didnt know about the problem, but would get if fixed and call me back. Sales Manager really should have talked to the sales guy that was helping me and the mechanic that I had just talked to about the first problem! Both had just said that they had the same problem when they drove the car. The mechanic found the second issues with the automobiles key/ignition and brought it to the attention of the Service Manager. Instead of addressing the problem, I guess they decided it was a better option to try and slide that past the next buyer? Well, needless to say, I again didnt get a call back and now see the car has sold. Sorry to that buyer, as they clearly didnt get to read this review before heading out to Modern Infiniti of Greensboro.

All staff I had contact with were professional, friendly and helpful. Holden Long was great! I made 3 trips back to the dealership before making my final decision. He listened to what I wanted and needed and helped me select a vehicle I liked.

Incredible service and people. Shon, Matt, and Suzanne are phenomenal folks that I encountered during my first visit to the service center. I was confused and didn’t know where to go, they greeted me with warm smiles, friendly dispositions, and helpful attitudes. They treat every customer like a VIP and I will definitely be back! I can’t stop smiling, it was such a good experience.

Modern Infiniti of Greensboro has the best service department I have ever used anywhere. Where else will a friend loan you their brand new car for the day - service your car at the rate of a discount oil change shop - and wash, wax and detail your car as a bonus?Mike, Mitch and Adam (mechanic) and the rest of the staff at Modern are really amazing folks. Courteous, helpful and willing too talk to you in detail about your car. Mike and Mitch in the service department have always looked out for my best interest and the best interest of my vehicle. They go the extra mile every time to be sure you are happy and absolutely earn your trust. That is exceptionally rare for repair and service shop of any kind!I love my G35! It still makes me happy every time I drive it. Even 11 years and 130k miles down the road it drives like the day we drove it off the lot. A huge part of that is due to these guys. And they are definitely a big portion of the happiness quotient.I would highly recommend Modern Infiniti of Greensboro and their service department! The best experience - 11 years and running.

I love the personal experience with my service rep Keith, he always handle our vehicles in a timely and efficient manner. Keith explains everything in detail, which makes me feel confident in the service. Awesome job Keith!

Called to have an estimate done on my vehicle, it’s been almost 2 weeks and no quote yet. Emails and voicemails ignored. When I was able to get my advisor I was given many different excuses. I understand this time of year being busy but I was asking for was an estimate

My wife and I walked into Modern Infiniti and met Pat Morendo. He was not only professional and sincere, but he gave us every indication that he was there to help us, not sell us. He carefully explained all the details with each model. Although we didnt buy that same day, we went back 4 days later and bought a G37. He handled all the paperwork for us and made our first car buying experience a memorable one!Onto service.. Mitch is top notch! Hes one of the best service managers Ive dealt with. Whether its a oil change, tire rotation, or small glitch - hes there to offer the best service in town. I wouldnt go anywhere else to get my car serviced. And not to mention, your loaner is a brand new Q50 - how can you beat that?? Im very impressed every time I leave the dealership with a washed/clean car!I couldnt be more impressed with Modern Infiniti!

Employees were very friendly, courteous and helpful. Very clean, modern facility.Service Writer (Keith) provided excellent customer service!

Good place, usually servicing appointment is available very easily which I never find anywhere else in US. People are helpful. I dealt with a guy Milton he was very helpful. I gave 3 ratings because anywhere else I gave my car for service they provided loaner but here they dont, but good part was they provide shuttle service.

Excellent customer service and communication, went out of the way to make things right on our Infiniti even though we bought it elsewhere. Will buy and service our vehicles here going forward!

Very helpful and honest team! The young woman (Amber) from the service department was able to answer all my questions and put to rest any concerns I had. Big shout out to all the staff up there, you guys are awesome!

One of the best car buying experiences I have had. Salesman Dave Harris was a true professional and provided outstanding service. The vehicle I purchased was listed online and met and surpassed the online description. Excellent vehicle and customer service. I would fully recommend this dealership to anyone looking to buy a new or used car. Very military friendly and appreciative.

Great buying experience. They were one of the few dealerships that had the car I wanted and they made the whole process easy and quick. It being my first car buying experience they made sure I understood the whole process step by step and that I understood what everything entailed. The car is fantastic and I would definitely highly recommend them. I could not be happier about how I was treated and how my overall experience was

I drove from Durham (59 minutes) and was in and out in less than an hour for an oil change and hand car wash. As I entered the building I was greeted promptly then once I sat down with Amber we went over my service history, future service intervals in detail, and a little bit about life in general. She was courteous and professional making this business transaction one I am proud to highly recommend to any Infiniti owner for optimal customer service.

I had a wonderful buying experience at Modern Infiniti, and would definitely recommend them to anyone considering a new car.They were extremely professional, courteous, and accommodating. I found my car online, and then they made the rest of the process timely, easy, and quick.I love my car, and I enjoyed the experience of working with them---something that you cannot easily say about other dealerships.Thanks so much, for all you did.

Awesome experience! The staff was great. Everyone was very helpful in making the transaction smooth and quick. Literally took about 30 minutes to complete everything and be on the road in my new G37x. The car itself was as great as the dealership. Drove home in a heavy downpour and the drive was amazing, very happy with my first Infiniti purchase.

The service that I received and making the process a very smooth transaction. Also, making sure that my concerns were taken care of and arranging for the Nissan Dealership in my town to take care of a rolling ball inside the car. Great customer service by everyone at Modern!!

Matt from service was exceptional. He and his Service Director Brian Cost went above and beyond to accommodate my service needs, and did so on short notice. Tyler, the technician was excellent, very knowledgeable, and eager to answer questions regarding the condition of my vehicle.

Great place to buy a car. Customer service is exceptional! Terelle was extremely helpful in our purchase. Ask for him when you arrive and you will be glad you did!