Gret work and excellent service

They were really helpful for returning equipment but didnt seem to have enough information to not have to still call corporate to answer questions.

Only gave one star just to post this review. Absolutely pathetic. Sign up service, they come out, Youre 50 feet too far from the pole. Finally get informed it will be $1257 upfront to run the line from the pole and would be 90 days before it could be done. REALLY !!!!!!! For a company that has exlusive rights (A Monopoly) on the whole county you should have service everywhere by now. Everyone all around us has service. You really shouldnt jerk people around.

Service girl that helped me was great. Comcast is the pits. I am searching other alternatives at present. She helped me to lower my bill from $215 a month to $150 a month. But now, we have no selection to watch. Especially late night. All infomercials. NOT worth $150 a month by a long shot. And trying to get help is impossible. I am looking at new options for sure.

Horrible service. Nightmare . And prices are robbery... Im looking for the best way to eliminate this service!

After My second call with completely different stats even a difference in the price, they said it would be a week before they came out. On that day when the time past that they were suppose to come out I called and was told they rescheduled me to the following Monday. When I asked why they said because of the weather and it wasnt doing anything. So I canceled and went to century link hope I get better service.

Nora is absolutely wonderful at the service center. I dont even bother calling anymore I just go to her. The service i is iffy but she is great.

Never ending problems from day one almost 2 yrs to get internet cable buried right added channels was never able to get channels to work tech support couldnt even help wanted to charge us 70 just to send someone out gave us the wrong channel package want wants us to pay for 3 months cable service we could not use and getring thru to an agent is unreal we will do without internet and cable better than dealing with this mess of a company

Friendly staff. Willing to answer your questions and not rush through them. A little hard to find if youre not from Greeneville ( hard to see from traffic).

Very nice customer support lady. I forget her name but she was awsome!!!!

The worst customer service Ive ever dealt with!!! Everything is automated and an agent is never available this is ridiculous!! It deserves 0 stars!! Ive called 10 times and still havent been able to get the problem solved.

I prefer to have cable any day verses satellite. And the wifi they provide is exceptional. I only wish their rates were cheaper.

Misty was great! So helpful and fast service!

You better drop the data caps and up the speed these kind of options will be coming to our County soon, Fort Collins Connexion in Colorado, the new fiber-to-the-home municipal option, costs $59.95 a month for 1Gbps download and 1Gbps upload speeds, with no data caps, contracts, or installation fees. Theres a $15 monthly add-on fee to cover Wi-Fi, but customers can avoid that fee by purchasing their own router. Fort Collins Connexion also offers home phone service, and it plans to add TV service later on.

The service staff reached with the numbers provided, were kind and helpful. But they were completely unable to get me anyone, during a regular business day, that I could talk to who is LOCAL, for dealing with a new planned home service site! They claimed to give me numbers different than the number advertised here where I live. But the result was always the same--an answering machine/computer system. I tried 5 times and finally gave up. I will physically go to the local office.

I was there today, just to ask some questions. Amber was exceptionally nice, giving me some information and options for future service. I really appreciated her!

Staff here always nice, and its usually not too long of a wait if theres a line

Only place in town for Cable and Internet. They are over priced. Poor people cant afford to pay for Cable/ Internet with Comcast/ Xfinity.

Very slow internet they don’t give the speed you pay for. Mine half the speed. If you have internet with when check your speeds.

Had to go to the Greenville Service Center to exchange my remote tv box, Summer waited on me and was excellent. Comcast is lucky to have her.

Hands down the worst company for internet and tv services. Internet has always been horrible and when someone came to fix it they said they didnt even know how too. Would not recomend to anyone.

The place to pay Cable bills and friendly service 😁.

The service representatives at this location are some of the nicest you will experience even thoughthou company they work for stinks. My experience has been be patient and nice and the local reps will do the best they can to help and make things right.

Horrible. They have millions of customers and they have no 24/7 coverage? Hows that possible? And why do they wait until you authenticate to only tell you then that theyre closed (after entering in all your account numbers etc!) and to all back during regular business hours. Of course they dont tell you what those hours are.....morons.

I made a formal complaint against Comcast (a/k/a Xfinity) with TN Dept of Consumers Affairs and Comcast responded with a confirmation that indeed they pre-charge their customers in addition to locking them in a 2-year contract. So, be aware that in addition to being locked into a contract without your asking for it, or even being aware of, you are also going to be required (per their TOS) to prepay your bill and if you dont prepay on the due date shown on the bill, which is a date prior to your fully using a 30-day cycle of service, they will add a “late” fee for not prepaying “on time” a service you didn’t even use yet! This is the most deceitful company I ever dealt with in my life.

Worst company in America. Was told when we canceled our business Internet and went to residential TV and Internet that we would not be charged a cancellation fee. A year later we get a collection bill in the mail for close to $2000. After being told three times that we would not be charged. Now the only way to get rid of it they say is to pick up the service again.

They treat you better than their competition! Theres really no comparison

Not really ok. Only cable in greeneville and the prices are outrageous. They overcharged me over a 100.00 dollars when I got my service installed.

Worst cable company I have ever dealt with!! HUGE language barrier with customer service. Horrible connectivity and service. I would give -5 stars if i could. If youre thinking about getting this service, dont. I wish someone would have given me a heads up before I signed up. The only good thing I can say about this company is the 2nd technician that came out, Cody Schumaker, was awesome. He gets 5 stars by himself. Sad that he works for such an awful company.

I moved and just want to say that Brentwood area has same problems I reported on previous review...hoped for better and got worst from Comcast. Weekends internet is dropping all the time, evenings same...guess they cannot handle peak hours. Now waiting to test a different company in this area

They say when you get there service if you move they move it no charge lol call bull ****. Where i live its all around me yet about 150 are more would have it yet they want run it you call they say yeah youre in are cover area and you pay they drive up and say sorry we have no service here and leave wow its at the end of both sides of my road yet around 30 are more house on my road hasnt got it timber ridge road greeneville tennessee and around ten other roads near me are in same boat fix it are change your advertisement to we only have service in half the county not s great way to work it YOU SAY SERVICE FOR All YET LIES??????????

This company amazingly robs people and gets away with it. The 800-xfinity customer service center is a joke. They have no idea how to help people with questions regarding accounts. They tell you they are transferring you to one department and when someone finally does answer you have not been transferred where they told you.The local office is even worse. All they do is point and click and they cant help with much else. If you go there to pay bill in person there is only 1 or 2 windows open and people lined up to the door. If you ask particular questions about your account they clam up and play dumb.All these people really know how to do is answer the phone, point and click and take your money. Beyond that theres no one to talk to for straight or honest answers. They deserve a -100 on the rating system in my opinion. Absolutely wish we had another cable provider in this area. Comcast, and Xfinity stink. I have a constitutional right to Freedom of speech and I am exercising that right.

Basically just an outlet to pay bill or turn in or pickup your cable and internet equipment.They do not address any problems you might be having in hooking up your equipment..They just give you a sheet of instructions.But employees are nice .But any problems has to be addressed thru an 800 number.!

CROOKS!!!!!!!!!!!!!Terrible company. Crappy service and internet. NO BUSINESS SUPPORT. Locked into a 3 year business service contract signed by a employee who was fired and did not have the authority to bind the business in an agreement. Would not release our company from the contract. Kept us in the contract paying for sub-par service at insane prices. TDS could provide faster fiber optic service to us for 50% less each month!!!!!!!

Comcast/Xfinity has hugely questionable billing practices, pre-charging their customers for services not fully used yet, a very clear pre-payment demand practice, else you will be charged a late fee, if not paid on time for services you didnt even use yet!! My 1st bill was due on April 22 (which was 8 days prior to a full 30-day usage cycle, covering from April 1st to April 30th). The 2nd bill changed the due date to May 16, now 14 days prior to a full 30-day usage cycle. (See bill image attached.). This is a clear attempt to make the customer to pre-pay! If the customer would pay at the end of the 30-day billing cycle, which would be the normal to happen, the customer is then charged a $10 late fee. This is a scam to extract monies from their customers.

For the past couple of days they slow my internet to 0.5 gigs. Yes 0.5 gigs! When you call they say we can send out a technician at my expense. With no estimate of what it cost i may add. Claiming the problem is on my end... yes comcast my ethernet cable breaks its self at night and repairs its self by day... these are the kind of ploys a greedy conglomerate will use to suck its victims dry i mean customers ..oops. its time for a change.

Wouldnt even give this company one star if I had the option. Hands down the WORST company I have ever encountered. Hidden fees. No one knows what theyre talking about when you call customer service. It takes HOURS and tons of transfers before you can get an answer out of anyone, even the higher ups. Will never do business with them again.

Comcast always has great customer help

I know there are tons of negative reviews, and maybe they average out that way. But I thought Id just come on here and say that I just had the greatest experience with ComCast customer service. After getting through their stupid automated system, I talked with the nicest operator who was extremely personable and friendly and took time to research my weird, complicated problem. She just sounded like the type of person youd want to hang out with, while still being super professional and efficient. Ive heard such horrible things about ComCast customer service, so I was prepared for the worst. But I got the best! :-)

Monopoly of the cable company in greeneville, we should have more choices.

It cost 4,000.00 to get internet hooked up that is ridiculous cost this place is a joke

I would give zero stars if possible. Have encountered nothing but issues and havent even had the service hooked up yet. When I called to hook up my service, I was given a rate of $ 99.99 per month for unlimited internet, streaming tv and phone. Went on chat to hook it up about 2 hours later and was told, oh no, it is an additional $ 25.00 to have unlimited internet. Lie # 1. Since I have limited internet choices - I work from home and my daughter does online college, I had to use Comcast unfortunately. So, I scheduled my appointment 2 weeks ahead, got the date and time. Got a phone call on my cell 3 days ahead to confirm services, price and date. Night before, get a phone call on my work voicemail (mind you I have to have internet to check that) confirming the guaranteed arrival time of 10 to 12 the next day. Next morning, I am waiting and no one shows. I use my hot spot to check my email at work on a fluke and found both the message from the night before and a new message advising they didnt have enough manpower in the field to complete my installation as promised and wasnt sure it would be done at all that day, but could do it the next day. I went through hours of phone calls, on holds, etc to be promised by a manager that the local dispatch would call me back within an hour and half to advise when the tech would be out that afternoon to install. Waited and still no call, no tech. Called back and was told sorry, no tech, no install, we are sorry. I have since emailed the presidents office and advised them of their sorry, poor customer service and that I expected a phone call back from the president first thing next day. I urge all Greene County, TN residents to push the commissioners that sign contracts for these services to allow for more choices, such as Spectrum, AT & T, etc, to be allowed in so we as residents have more choices for our services as well as prices. Spectrum offers unlimited internet at 300 mps for $ 70 a month. That is much better than Comcast and much nicer customer service reps that work hard to please their customers.

This company charges you for all of their Amazing services but they come through on so little. We have had comcast in our home for around a year now and I must say we have the worst internet I have ever had in my life. They have come out to fix it about three different times and still no improvement. It has become and major irritation and an inconvenience.

The best cable in town.

Prompt service by pleasant staff who try to answer questions clearly.

The girls are nice and helpful

Its always a hassle if you have to call for help & they never follow through with what they tell you they are going to do for you... I finally dropped them yesterday & went with Netflix & Hulu. Good riddance, Comcast.

Search is slower than direct TV during a hurricane. Trying to find ESPN but it has taken 3 hours to find anything sports... This sucks....

They told me making a customer happy does not make comcast happy, they said they care about the money and not making things right!!!

The service this time was absolutely amazing. Ask for amber

Great customer service verry nice people.

The office in Towne Square Greeneville is awesome. Some very friendly employees.

Rebranding your terrible company is not going to help you, Xfinity. Learn basic human compassion.

Of course, the technicians are from the Philippines or elsewhere. Our internet has been sporadic for quite a while. All they did was ping the modem, and then say that the modem is alright. Minutes later, the internet quit again. If the modem is alright, then it is the ISP.

High prices and if u disconnect there is a $100 reconnect fee. Not right

Willing to answer the tough questions.

They keep over charging me for things I dont have.

I wouldnt know because I personally dont use these cable or satilite services

I’m literally trying to get service from them and pay them and they can’t/won’t send a technician to activate service at my address.

Business internet and business phone have been out for 2 business days now. There is no local number to call. Been on hold over an hour on the business customer support line and still havent gotten through to a person. Worst service and worst customer service imaginable.

The folks at Comcast service center were very kind and answered my questions immediately. I was out in a Flash.

Nice employees.

Cable is ridiculously priced,,just think it used to be free

Polite, friendly and helpful

Problems with both TV boxes and they say that is my TVs. Ive called and they pinged it and said it would work but it didnt. I have had the problems since Ive got it and they dont want to help me

Nice lady misty was clerk

Have tried to get them to fix a problem at my house about 6 times, every time they say ya well send out a tech. then no one ever shows.

Sucks never go here unless you want a $400 cable bill every month

Super friendly and helpful

The stupid computer voice said this place was open on Saturdays. Get your lie straight before telling it.

They have the worst customer service reps

Horrible Customer Service, Long Lines and extended wait always

It is difficult to contact anyone and when I finally did they had no idea what I was talking about. I will try going into the office, which I didnt know existed because it is not on the website and Id only an 800 number in the phonebook. Very frustrating.

Not enough help to service customers in a timely manner.

I love my Comcast

This Dollar Store has very limited stock

Overpriced. Im tired of being financially raped for being a beta tester for their platform.Now tell me why Im paying over $180/mo for a $120 package.

I hate Comcast....prejudiced review

I hate comcast

Still wondering how this company is in business when they continually raise prices when they say they wont!!!!!!!!!

Always too busy.

Great employees

Itsa cable place

Too expensive

IMPOSSIBLE to get someone on the phone. My account is past due and I paid it TWO weeks ago. Money has yet to come out of my account. Terrible service!!!!!

Great people

Horrible

Theyre idiots

Cable is a rip off,,

Cost to much

No comment

The service is pessimistic

Service is not that good

Comcast.

Hate Comcast

Friendly