Driver keeps delivering my packages to my neighbors. I now have him on video admitting it. I am posting it everywhere. And filing a complaint.

People were nice, helpful and quick. This place is out of the way and very dusty and dirty (dont wear your Sunday best) also it is NOT handicap accessible.

Nice ladies work here. Very helpful.

HORRIBLE customer service!!! 😡It is impossible to speak on the phone with a real human.

Great location.Good front counter help

Theyre very understanding about her farming communities here in the county theyll actually climb over a locked cattle gate and place my items in the barn. Great people.

They have always been friendly, informative and accommodating. Like when I didnt realize that I needed to provide my own parcel to mail my item, kindly they helped me out. They explained, they are just a customer center not an official drop off center. It was very kind of them . Thank you again 🙂

Dropped the package off. I was out of there in no time.

Easy peasy! Had a hard time finding the place though.

I was in town on business, on 2/5/2021 I needed to send a few packages back to the office. I went to the Grants Pass location, and the gentleman at the customer counter was very helpful and knowledgeable. He was also able to print me a couple labels. I just want to thank you Grants Pass UPS. This guy made my experience very pleasant.

Worst Service Ever. I made the mistake of filling a complaint that my delivery driver is Antisemitic and now they play games with all of my deliveries like holding my deliveries hostage at the Grants Pass Service Center that is 75 miles away from our home. Brad of the Grants Pass Service Center says our Gate is hard to open but oddly FedEx has no problem opening it, so at great expense we added a Gate Wheel per Brads Request but that was not good enough so they punish us by holding some deliveries while delivering others to the USPS Post Office and occasionally to our home. When you call it is impossible to Talk to a Human Being and their Robot gives you the phone run around for ever when you call. I hate UPS, worst shipper on earth!

The counter person is not friendly at all. The 1800 number and the customer service center have different information. If you have a choice use a different company to send your packages.

You guys are friendly and get the job done, but I cannot believe the amount of trash/litter you guys let loose in your parking lot for all your surrounding neighbors to deal with. It seems to get worse by the day.

My UPS center is very convenient to where I live I like the fact that you dont have to travel too far to get there it beats going into some of the smaller places and having to pay for the UPS services

Very poor customer service, consistently unable to talk to an individual willing to help. Speaks aggressively to customers and rushes them out of the store.

Had a question with shipping a package and was able to not only do so but save money with the help of an employee there. Great experience. Very friendly people I tell ya what

Awesome people though they do need to figure out there phone system and protocols it took me 3 calls and two hours to reach my local branch for a simple fix

I order a lot of things online and they are always quick to deliver and keep my packages safe

No frills, in and out!

Just dropped off a package. excellent delivery!

Proper requirements for wearing masks and social distancing, and was simple and fast service, emailed a label to them, and they were able to print it out for us. Makes things so much easier for us.

While Im glad its there, the line is usually long and slow. But it works.

For the third time, the UPS driver dumped my shipment on the ground at the end of my driveway. The last time, it got rained on and ruined. This time, animals got into the package. I went to the web page, and there is absolutely NO visible way to complain about a delivery, so I tried calling the phone number. That was even worse. The automated voicemail system failed three times to recognize my tracking number, and there was again no way to get out of the infinite loop of irrelevant messages and assurances that my business is important.Obviously UPS is now to big to care.

I’ve had 3 packages that I’ve been waiting on in different times now for my small business, these are things that are high demand and some how my driver passes up my house every time and I end up waiting another week for my package.

I would say just go to Medford if you need in person contact place is the worst need a zero star option learn you’re own companies policies and practices maybe don’t be miserable either option will work the address for the Medford option is ———————901 mason way Medford Oregon 97501

Amazon returns? This is the place to take care of them. Though its far out on the south side of town, Im glad I dont have to go to Medford.

They scanned my QR codes, packages taken. Ps they dont carry boxes for purchase... that aside it went smoothly

When you need it, you need it. But the cost to ship things stink. It was a quick visit. Was able to get in and out quickly. Staff was courteous.

Been coming here for years they ate amazing

They have best friendly service ..Mason way is almost like curb serves. They really help anyone. I myself us handicapped an they are awesome

Its a little rough! Needs a little love from UPS. Not really customer service oriented, but I am glad we have somewhere to go with our Amazon returns.

Lady in their very rude. I thought it was full service. wrong.

Line of people going out the door right before closing time.

Great customer service every single time. I am always happy to go here. Worth the little drive to receive such quality service.

What happened to your great delivery drivers? I am now finding packages left next to an open gate. Not visible from my home but very visible from the street and passing cars. The tracking information is not updated correctly so I have no idea when to expect packages. I will start double checking shipping options with sellers and try to avoid UPS, it is too bad the drivers cant seem to deliver a package to the front door anymore.UPDATELast few months the deliveries have been left on my front porch, not left sitting by an open gate.Its important to acknowledge improvements with any company and this shows me UPS does care about their customers. Great job and 5 stars.

They are always busy... Prepare for long wait! They never answer the phone either.

Sent me to a place that doesnt exist anymore.

They are reluctant to deliver to my house, even though dump trucks and Fed X will.

No problems

Wasnt to busy during this social distancing. They only allowed 1 customer inside at a time.

Very expensive to send ground. A larger 40lb pkg costs $120 to the east coast!? Service was good though at the counter.

Very helpful staff. clean tiny lobby/work area.

Easy to deal with just remember they dont take cash.

Put my box of hoodies I ordered in the rain to be ruined

The people there have always been good include follow up

Courteous greetings and prompt assistance. In and out in record time 👍

Great service for shipping heavy packages, and shipping special handling packets, very friendly and informative staff.

Considering it was the HOLIDAY RUSH time of year very very efficient, well organized and had us in and out in a timely fashion. Yes there was long a line but we moved !! 👍

Great service. Easy going employees.

Drove all the way out there and they dont pack and ship. Lady was rude when I said we were new to the area! Bad customer service.

Not happy with their service at all. Package supposed to have been delivered the 22nd. They still dont have it because ups only stops at the end of the lane and honk for some one to come to the truck. With small baby, impossible. Thought it was policy to deliver to the door.

This place is the worst.

Fast friendly clerks.

Friendly quick service.

Too bad that you have to go all the way to medford for store services.

Super nice and got my packages quickly

Right in and out.

Great service by friendly people

Great customer service here!

They handle the packages efficiently

Great people.

Never had a problem here.

Very helpful staff

Easy access and friendly service

Friendly staff .. Only open 4 hours a day 5 days a week

Delivery drivers are very lazy!! Drop packages at drive gate... instead of at door. EVEN IN THE RAIN AND SNOW!!! IF could would rate -5!

Not a store,and asked contents of package being sent...

Nice people

Not user friendly

Problems with UPS everytime I have to use them

Friendly and helpful,and respectful

Great customer service

Bad hours and no phone number

Horrible

Helpful

Staff was great and helpful

FAST and friemdly.