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Aspen Insurance Group
5075 Cascade Rd SE #2a, Grand Rapids, MI 49546, United States
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Aspen Insurance Group

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Ca
Review №1

My agent was very thorough and gave me many options to chose from. They explained the difference between the choices so I could make the best decision for my needs.

Tr
Review №2

Phenomenal customer service! Very responsive and was able to simplify the complexity of insurance in a way that made it easy for me to determine the best coverage for my family! Highly recommended!

Me
Review №3

I feel confident that the Aspen team is working in my best interest. Abby is my main point of contact. Her customer service is exceptional! She goes above and beyond answering questions and providing information for decision making.

As
Review №4

Logan D. Answered everyone of my questions.I will recommend this company and him specifically to anyone and everyone who may need insurance services!

Ch
Review №5

Great company to work with! Very happy with the service provided and response times. Always get back to us right away threw email or phone. We have been with them for over 10 years and have not had any complaints.

Ke
Review №6

My experience working with Logan Dykstra @ Aspen Insurance Group was/has been remarkable! He is always very responsive and answered all questions we had and made sure we understood everything. He made the whole process for us smooth and we felt confident with everything! I highly recommend Aspen Insurance Group!

Ro
Review №7

It was the worst insurance I ever had! They didn’t pay for anything in the whole year I was with them. Broke my hip and they refuse to pay for anything from the emergency room visit to the hip surgery

Tr
Review №8

Logan and his team including Micaela and Abby are top notch. Logan was very helpful saving me money on my homeowners and auto insurance last year and the team as been extremely prompt with random requests like adding and deleting cars from my auto policy during the last few months. Its hard to imagine a better experience.

Jo
Review №9

I would recommend you reach out to them for a quote. I was able to get better coverage and nearly cut my premiums in half for my home and auto. They really work for you and do a great job explaining coverages. Very satisfied. Thanks Logan!

Te
Review №10

I have been given the run around for one week by rude, uninterested customer service. I was even hung up on. You people are horrible with your third parties. You dont make it clear to your clients what and who they are actually signing up with. I would never recommend this insurance company to someone who is looking for clear answers.

je
Review №11

Ask for Logan great guy handles all of my insurance

C
Review №12

I cant say enough good things about my experience with Aspen Insurance Group! I was with my previous carrier for 15 years and never felt as safe as I do with Aspen Insurance Group. They made switching carriers EXTREMELY easy. In 15 years I never recommended my old carrier bc I never felt like they really cared. I was recommending Aspen Insurance Group to everyone I know after my first phone call!

Te
Review №13

I have been with Aspen Insurance Group for about 15 years now. They have great customer service, they always put you first. They do whatever they can to get you the best possible coverage for the best possible price. Hug shout out to Logan and his team for helping us insure our truck that we just purchased. It wasnt easy but they helped us figure it out.

Ja
Review №14

Logan has been a Godsend, as he uncovered a mess we had with a workers comp policy in a different state. He contacted them on our behalf, and held our hands through the entire clean-up process. He also saved us quite a bit in premiums and gave us better coverage with our new policies. If you’re looking for a GREAT insurance group, look no more.

je
Review №15

Rick and the Aspen team are flat out amazing. I will continue to refer them to everyone I know. Caring, competent, and responsive equals a wining insurance combination and an extremely satisfied long term client.

DT
Review №16

Rick and his team do a great job fitting you into products that meet your needs, and at competitive rates. I have been using him for several years now and continue to be highly satisfied. Everything from home, to auto, to umbrella and life insurance policies. He and his team are easy to work with and responsive. Rick is very personable as well. I highly recommend him.

As
Review №17

The staff at Aspen Insurance has always been incredibly knowledgeable and helpful anytime I have a question or concern. Theyve also been very timely in responding to any of my e-mail communications (which is mostly how I do my business with Aspen). Aspen Insurance has been diligent on finding me the best bang for my buck, and has been very consistent with fulfilling my needs. Thank you!!

An
Review №18

We have had our car and home owners insurance with Aspen for roughly six years. They are incredible to work with and extremely responsive to our needs. I recommend them to anyone.

Ji
Review №19

Aspen really goes the extra mile to win and more importantly retain you as one of their customers. Very knowledgeable agents and their teams support your families insurance needs no matter how complex.

Be
Review №20

Aspen Insurance has been providing our home and auto insurance for the past 8+ years, Logan and his staff are kind and helpful and their service is unbeatable. I recently compared quotes for a new property and Aspen came in far less, hundreds less than the two competitors I checked with. And the service at Aspen was incomparable. An assistant picks up every time I call. I didnt have to wait a day or 2! after leaving a message to hear back, like at the other two places I called. When we started with Aspen we lived a few blocks away from their office, now we are a 3 hour drive, but that doesnt affect anything. I refer them to friends and co-workers whenever the topic of insurance comes up, and theyve been so happy with Aspen too!!!

He
Review №21

Great company! They are always so helpful with any questions I have and will work really hard to get you the best deal on insurance.

Da
Review №22

They are so easy to work with, quick responses and very detailed answers to all my insurance needs. Anytime there was a change (new car, house, etc.) they would find the best deals and made the transition stress free!

St
Review №23

Rick and the ladies at Aspen insurance are amazing to work with! Theyre always happy to help and are very efficient. Typically I have a response from someone within an hour. Ive been with the company for quite a few years now & have no intentions of going anywhere else.

Me
Review №24

I worked with Logan Dykstra at Aspen Insurance Group. I found Logan to be very thorough, knowledgeable and a pleasure to work with; I would definitely refer clients and colleagues to Aspen Insurance Group. I have worked with a number of different agents and agencies over the years and found Aspen to be one of the best!

Ch
Review №25

They are very friendly and go way out of their way to help their customers. I have been with them for over 3 years and they do all the leg work when it comes to dealing with my homeowners or car insurance. I would highly recommend them for any type of insurance you are looking for!!! Great job guys keep it up.

Ka
Review №26

Great customer service and very prompt in responses through email and phone

Ro
Review №27

Rick is absolutely the best. Follow up is fantastic. The best customer service.

Al
Review №28

They have been amazing,Thank you and they saved me lots of money!

de
Review №29

Logan Dykstra is the best ever. His ladies in the office are so sweet and caring also. Fantastic group of people to work with.

Br
Review №30

Logan was very helpful in setting our policies up, the whole experience was fast and easy, look forward to starting our relationship with aspen!

Mi
Review №31

Aspen is always extremely helpful and quick to respond to anything we need! Weve been very happy and would highly recommend them!

Gr
Review №32

Rick has been my agent for a long time. Good service and the best rates

Ll
Review №33

Very professional and affordable. I will be recommending Logan. Thanks.

Ja
Review №34

I am very pleased with the products and services offered by Aspen Insurance Group. They helped me to save nearly $300 a year.

Am
Review №35

Aspen Insurance has always been helpful when checking various companies for lower rates for my auto and home quotes. They are very responsive when I need information or questions answered.

To
Review №36

Outstanding Team at Aspen. I have referred many people to them.

Th
Review №37

All is/was great with Aspen. Logan is awesome to work with!

Mi
Review №38

I have been with Aspen Insurance for years. They are the best!

Su
Review №39

Customer service is outstanding!

Br
Review №40

Ive had only a great experience from Aspen!

Ch
Review №41

Top Notch Service with Best of the Best Carriers

mj
Review №42

Great agents, always fast, friendly and helpful.

Information
11 Photos
42 Comments
5 Rating
  • Address:5075 Cascade Rd SE #2a, Grand Rapids, MI 49546, United States
  • Site:http://aspeninsurancegroup.net/
  • Phone:+1 616-458-7808
Categories
  • Auto insurance agency
  • Commercial agent
  • Home insurance agency
  • Insurance agency
  • Insurance broker
  • Life insurance agency
  • Motorcycle insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–4:30pm
  • Tuesday:9am–4:30pm
  • Wednesday:9am–4:30pm
  • Thursday:9am–4:30pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–4:30pm
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