You guys fixed the transmission on my Ford Focus and honestly gave me excellent service. From the beginning a certain Anthony treated me very cordially and even though the car was in your facilities for a month, and half waiting for parts, you were in communication with me at all times. Excellent service. I am very grateful to you. 100% recommended.

Randy is the bomb.comAbsolutely the best!!!! I call and he makes us feel like we are his priority customers of the day. He never leaves us questioning any situation. Any issues we have hes on it with a smile. We really appreciate Grand Prairie Ford and the great service provided.

Poor experience at the dealership. They damaged my truck and tried to deny doing so. Very surprised at their behavior. This was a high end F250 purchased from them new.******UPDATE******I want to thank Ron (my original sales person) for stepping in as representation for the dealership and making things right. Ron connected me with the Collision Department Manager and within 30 minutes of having my truck the problem was corrected. I also would like to thank Melissa Perry for reaching out to me and ensuring that I felt taken care of with this process. All businesses have fumbles, it’s what you do after the fumble to make it right tells the story. Grand Prairie Ford showed me I have chosen the right dealership to do business with.Thanks you Team Grand Prairie FordSam Price

I was in a collision, I took my car to Grand Prairie Ford collision center abd Jeff W was the person I dealt with and he was amazing. He got my car done as soon as the part was available. He helped me to get a rental for days I had appointments or asked for. The staff was incredibly friendly and helpful. I would recommend 10/10!!!

Got with Brandon on my truck and had major AC work completed and routine maintenance performed in ONE day. Impressive! Mechanic explained details of work performed. I am a happy camper

I just bought an F250 here. The whole experience was great. Grace was amazing to work with. She thought about the details I didnt and made sure everything was taken care. Brandon and the entire service department did an amazing job making sure everything was in order and cleaned and spotless when I picked the truck up. I have bought a lot of vehicles in this was definitely the most positive experience Ive had.

Came in for scheduled maintenance, Larry was my service advisor. Very good customer service, polite, took the time to explain everything to me, best customer service from a dealership yet. Asked for his business card, to work with him in the future. Appreciate the service !

Would give 0 stars if I could.They are marking up cars like crazy and aren’t being honest about it at all!! My parents bought a car from them and after they got the deal put together they said the car is on hold, probably for some small recall, nothing to worry about. Said they would deliver it Monday morning. They heard back from them Monday morning and said that the car can’t be sold because of a child safety seat latch recall and had the nerve to ask for more money for a different truck.Don’t go to this Ford dealer! There are better ones out there, will be buying the same type of truck at a different dealer who is more honest, and doesn’t mark up cars like crazy!

Brenda Rosas is awesome. Very professional and personable. GP Ford has exceptional customer service. I would definitely purchase a vehicle here again in the future.

Ron is the best! Thank you for your excellent customer service!! I love my 2021 Ford Escape!!

Took amazing care of us. Got us what we wanted. Amazing sales people! Would recommend to all my family and friends.

Doug, thank you for taking the time out of your day to do everything in your power to get me a deal on a new ford explorer. I did find an amazing deal I couldnt pass up at a different location and wish my buisness could have gone your way. Doug there are not many car salesmen out there that will shoot you strait and get the best deal in their power for the customer. I will recommend to anyone that is trying to buy a ford at your dealership to ask for you because I have no doubt you would do what you can to not only get them a good price, but not pressure them in to making a decision. I am sorry my buisness didnt go your way and thank you very much for your help. Thank you Doug.

Went to Grace Larson at Grand Prairie Ford as a first time buyer and she truly made the process so seamless. She was so great at walking through each step and making sure all parties were on the same page. Also, the managers, financing department, and service staff were truly so kind. Overall, had a great experience and would recommend this dealership to anyone looking to purchase a car!

The service was great it started with the service advisor (Larry Davis). It was a busy time and I appreciate the patience he displayed. I asked a few questions regarding my vehicle and service needed. That in itself was very pleasing to me. It was worth the wait. Very satisfied.

This has truly been one of the easiest car buying experiences my husband and I have had. Our salesperson was Ivan and he was so informative and did not pressure us into buying something we absolutely did not want. He helped us find the vehicle we wanted and made sure he understood what we had been looking for. I highly recommend if you are looking for a vehicle give Grand Prairie Ford a call and ask for Ivan. I guarantee you will not be disappointed!

Had a great experience in the service department my vehicle was in and out in a timely manner! Definitely going to continue my experience here for further service needs.

Your salesman Daniel Lopez did an excellent job taking care of our needs during the process. After sale he said he would call me back on Monday morning and give me an update on some items that were to be added to vehicle and first thing Monday I received the call. Thank you for truck and great service. Its much appreciated

As always, Nikki Dawson took care of my service needs professionally and efficiently. It’s a pleasure dealing with her when any of my 3 vehicles need service whether it be any repairs needed or just the regular service updates required. My experience with Grand Prairie Ford is always excellent and this is due to expert customer service I always receive from Nikki. She’s a very valuable asset to her department and GP Ford. Thank you.

I was taken care of extremely well. The attention given to me and what I needed was outstanding. No one was being pushy or forcefull. I will definitely be back for my next vehicle. From the finance department to the maintenance I was given first class treatment. Huey was very informative about the vehicle I bought. Jackie assisted me very well in giving me all that I needed to buy the Bronco. The finance department was short and sweet. Pretty painless.

Nikki Dawson did an amazing job yesterday Sep 14, 2021, when I brought my car for state inspection, oil change and tire rotation.She was very cordial and extremely helpful.I was on my way back to work before I expected it and I was completely satisfied with the service at Grand Prairie Ford.Kudos to Ms Dawson on a job well done!

So for the past 3 days I have been trying to get in touch with their financial department and no one has called back or even answered the phone I have left multiple voicemails still no real assistance. I will definitely never BUY FROM THIS PLACE LIKE WHO CAN I TALK TO IF I HAVE A PROBLEM

Robert and Grace from Grand Prairie Ford are amazing and highly recommended! I came from California to Texas looking for a specific F150 and they had it! The process was smooth and easy. Everyone at the dealership was super knowledgeable and answered all the questions I had! I definitely will come back here again for my next Ford purchase and would recommend this dealership to friends / family! It’s a no brainer for why they have such high ratings!!!

If I could give zero stars I would. The associates are dishonest and tell you they don’t think your issue will be covered but still pay for the diagnosis even though you have a warranty and coverage with another company. They will try to place blame on the owner when they are the mechanics. DO NOT VISIT THIS FACILITY! Go to automation Ford! Sherrel and Brandon and Anthony are not forthright and honest employees or members of management! Considering never buying FORD again and that is the only brand I’ve driven in 15 years. That’s how bad the service was.

Professional Service. They diagnosed why my check engine light came on in my ‘08 f-150 and got me taken care of relatively quickly. Fair price, not a bad waiting room either. Overall I’m happy, I will come again and again till they give me a bad reason not to, they definitely earned my business.

My family and I have purchased 3 cars from Ron at Grand Prairie Ford. GREAT experience! He is honest efficient and overall awesome to do business with. As long as we drive Fords that is who we will deal with. Thank you

Ron Smith is the best! He found my car, contacted me, and had the car waiting for me to test drive. The purchase process was easy and I drove home in my “new baby” in under two hours from arriving at the dealership! Thanks Ron Smith & GP Ford !K Hawks

Overall, appreciated working with their service advisor. There was an initial miscommunication with pricing. However, it was quickly corrected.The initial time frame quoted was over a week to a week and a half time frame once an inspection was done to identify if my lead frame was bad. But was able to get my truck back within the same week much to my happiness.

Max Coker did a great job of staying in consistent communication with me in regards to what Grand Prairie Ford had in stock that fit my needs. The sales manager also followed through on the things they told me they would do to earn my business and now I’m in an awesome new F250! Thankful for these guys! The Finance guy was super friendly and helpful as well!

Anthony vanderford was the best service advisor I could every ask for ! Always kept me updated about my car and gave me exact details on what the issue was and how they fix said issue . 10/10 hands down best service advisor.!

Took my truck on time in the morning and said it will take just a couple of hrs (left vehicle at 7:30 AM). I had to call at 3:00 PM cause didn’t hear from them and I needed truck and finally 30 minutes AFTER I CALLED, they contacted me to let me know truck was ready. Other than that, everything else ok.

Don’t go to that place that claims they are five star. Go see the real five star guys. Go see Max Coker at GP Ford. I have now purchased 2 vehicles from him. He is down to earth and easy to work with.

Kyrstal Harder did a great job with my car inspection. I was able to get in and out in a good amount of time. The only other thing I wish is that they would fuel up your car when you are getting your inspection. It would be great for customer satisfaction.

Cruz, the salesman, and Robert, sales manager, were amazing. They were patient and definitely tried to understand where I was coming from. These guys see you more than just a sale, they really try giving you an experience that gives you the comfort and ease thats necessary when making big purchases.

Friendly all around. Got an awesome truck. Would buy again/

I recommend 💯 % Grand Prairie ford for all the service on your vehicle and ask for Mr. Larry Davis.

Customer service was great! Larry was awesome. Happy over all!!!

From start to finish, this was the best car buying experience I have ever had. Communication was impeccable. Their sense of urgency and eagerness to make us comfortable was incredible. Our salesman, Steven Lewis, was very professional and honest. He has earned my business for life.

Brenda did an excellent job finding me a used vehicle even with all the chaos going on in this world. She is definitely a keeper and Mr. Poe has always and will continue to always go the extra mile to make the customer happy. Thanks for the excellent customer service again.

I bought a new Ford vehicle back in Nov 2020 my experience buying the vehicle was great no problems at all with sales Alexis M. Was great but then I had a really bad experience when it came down to getting my plates for the vehicle I couldn’t even get anyone to ever answer my calls. Well than I decided to bring back my vehicle after a small fender bender incident and I definitely recommend bringing your vehicle here! Jeff was great very professional and helpful and patient!! Thank you 🙏

Customer service was great, and the warranty status was explained. Keep up the good work and I’ll will be recommending your professional service to others. Thanks again job well done.

Buyer Beware! We had submitted the necessary paperwork for a new vehicle and even had an appointment set up to get it on Saturday to sign and pick it up. Received a call late yesterday that they actually didnt have that vehicle anymore. So we discussed another color with the same package and everything. Then everything in the quote changed and they refused to honor the original paperwork we had already signed. They were not the least bit concerned about the loss of our business. Basically told us to go somewhere else.

Josue Cruz went above and beyond on getting me and my wife a great deal. Brought cars from him twice already, thats how good he is and already planning on a 3rd upcoming new year. Great salesman. Detailed every thing in vehicle. Great guy, I would definitely recommend family and friends to contact him in market for a new vehicle....

Mireya at Grand Prairie Ford is the best in the whole world. Not only was she not pushy she gave me one of the best buying experiences ever. She has a great heart which made me feel like she cared that I got exactly what I came to buy. Everything that she said would happen she delivered. From the Mireya to the finance guy best ever in the world. Go check them out and FYI this is not a computer generated review. Dont believe go see her for yourself.

Always a great experience here, Krystal Harder was great help thank you Krystal.

Always professional, courteous and thorough. I have patronized GP Ford since they opened in 2000. Ive purchased 4 vehicles there and theyve done all my service and state inspections. What I appreciate most about this team is their fairness. I trust what they say I need and I always feel confident in any repairs they do. They dont try to sell me things I dont need. If that ever changes, theyll be just another dealership. Im a diehard GP Ford customer.

First off I would like to state that my initial entrance of the Ford compound I was approached and ask about help and was never seen by that personal any longer it started out as if it didn’t seem like I was gonna get the work done on my vehicle then I was a I was directed to a Miss Sharral McGee I think and I don’t know how to express a concern that she has for myself and my well-being as well as I was very irritated but She slowly explain the Situation she was awesome and I just really want to commend her I normally don’t do feedback but I really want to come in here she did awesome awesome Great Job Ms S. McGee

Everyone here always treats you like family and they go above and beyond to make sure that you and your family are always taken care of.I would highly recommend Grand Prairie Ford to anyone for any/all automotive services.

The staff member came to my home to replace the needed airbags in my vehicle. I didnt have to drive up and wait. He came did his job with professionalism and efficiency. Outstanding team.

This was a great experience! Kyel made every effort to answer my questions without any high pressure sales. Thanks again for the great experience and focus on long term customer vs. a quick sale!

They get the job done but oil changes and the works takes entirely too long!!I love my service rep she is bomb! But with appointments set my simple services should not be an all day thing.

Great customer service was given on initial visit, overall I had 4 visits due to same problem. I explained what my vehicle was doing, diagnostic test was done and came back with results different than I expected. Not being a mechanic I trusted what they said the issue was in hopes it would fix my vehicle. Less than two days my vehicle continued to make the same noise and check engine light came on. Took it back to get it checked out and was informed they made sure all was good, some sensors may have come loose during the repair but they tightened them up and sent me on my way. Another week and same issue. This time they find another problem and I paid more $ only to continue to have the exact same issue. I submitted a review and customer service calls back wanting to make things right. I agree to go back for another diagnostic test only to be told it’s another major repair. But I was only lured in to correct a survey I originally submitted as the customer service rep asked for the email with survey and submitted herself. I really love my Ford vehicle and tried to be understanding with all that happened. I know some diagnosis are hard to find but that last visit did not sit well with me.

The worst costumer service when it comes to service. I asked to talk to manager several times never got a call back. My 2020 ford truck has had a problem for about a month and they are backed up for weeks. I cant afford to leave it there for weeks for them to get it fixed. So then the guy was like it looks like you can pay out of pocket to get it fixed elsewhere. Not to mention that we purchased all kind of warranties for NOTHING….. So disappointing.

Great service from GP Ford! Drove all the way from Midlothian just to do business with them and Grace! From start to finish they took care of us! Grace helped make my purchase of 2021 Ranger as quick as possible. Thank you so much Grace!

Our salesman was Ron Smith he was the greatest. He went above and beyond to try and find us the right truck we were looking for. I highly recommend GP Ford and salesman Ron Smith.

Great staff, form young lady at counter to Allen.Claim went smoothly and quality work. Truck looks great.

I worked with Ron Smith. He has done business with my father-in-law for years so I was confident I was in good hands. Everyone in the faculty is friendly and helpful. Always a pleasure to do business with them.

Had my daughters vehicle for over 5 weeks waiting parts to complete transmission warranty work. No offer of a loaner car. 2nd bad experience from location. We will NEVER go back.

I appreciate the service member taking time help squeeze me into the busy schedule. I was in a need for a battery for my 17 Ford Fusion Hybrid. I thank you help me locate the part I needed and have it put in the same day.

Great place to buy your next vehicle, Cameron Harris is the beast he helped me through all the process and didn’t gave up until he found the best price and rate for the vehicle i wanted

I highly commend Grand Prairie Ford as the best dealership experience Ive had in my lifetime (71 years). I was traveling home to Houston when my F150 went into reduced power mode to protect systems in the engine. I call two Ford dealerships that were nearest to me, explained my predicament, and they claimed they couldnt get my truck in for at least a week....so it looks like Im stranded. I called Grand Prairie Ford and again explained my situation. Larry Davis, my service representative, checked with his supervisor and he said, Bring er in and well be happy to look at it for you. What a relief!!! They did a computer update and I was on my way. Needless to say, I am very appreciative of Grand Prairie Fords dedication to Ford customers and their prompt professional service to me. I RECOMMEND THEM WITHOUT RESERVATION!

They were able to service my car for recalls the same day I called and had it done when promised. We have purchased our used vehicle from there (6 years ago) as well and I will continue to make the drive to Grand Prairie because Ive tried going other places and have not been as satisfied.

We had a great experience, David Flores was very welcoming and friendly. He made trading in our truck an easy and fast process. I highly recommend going to David Flores if you are interested in buying or trading a car.

What can I say other than God is good!! 🙌🏽❤️You owe it to yourself to make all your dreams come true ✨ Thank you Grand Prairie Ford for making this dream a reality.You must give credit where credit is due, so a special thank you goes out to the Grand Prairie General Manager, John P. for providing such an amazing customer experience, this couldn’t have been possible without your help!! I would also like to thank my incredible Sales Rep, Max Coker for making my car buying experience as seamless as possible. If ever in the market for a new vehicle and you’re in the area I highly recommend you go see Max ( guy in the cowboy 🤠 hat) you won’t regret it! 😉I would also like to thank Brent Benson who is the Delivery Specialist at Ford GP, he provided excellent service and knows everything there is to help get you setup for Ford Pass on your vehicle! Also, shoutout to Elisa who helped with the fun stuff (financing) she was awesome in walking me through all the paperwork and explained everything very clearly and throughly.Not all stories end well but this one does! Literally best birthday present a girl could ask for, now a proud owner of a 2021 Badlands Bronco!!

Ron Smith was excellent to work with (again)! He makes the process quick and simple. This was one of the best car buying experiences for me. Plus, he got me into a Bronco Sport.

Great experience and very nice people, looking forward to doing business again. If looking for a vehicle ask for Braylon. Appreciate it

Ron Smith was absolutely wonderful. He made my first car buying experience great. If you’re going to go to Grand Prairie ask for Ron!

I went looking for a solid used car. I told Daniel I didnt want a car with even close to 100,000 miles on it. The only car he could offer was a BMW convertible with almost $100,000 miles. They dont listen to the customer.

UPDATE: This review finally moved the needle. I was contacted twice immediately after leaving it and my new hood was installed today. The new hood looks great, just wish it didn’t take 8 months. Better late than never!Terrible customer service after the sale! I bought a used car 7 months ago that had some corrosion on the hood. The repairs to the hood were rolled into the price of the car, so this is a service I PAID FOR UP FRONT and have yet to receive. I’ve made countless calls to my sales rep and the collision department and have gotten nowhere. I escalated the issue to the manager 6 days ago and haven’t heard back from him either. Maybe this review will trigger some action but I’m not holding my breath at this point. I’ll update the review whenever they get around to providing the service I paid for 7 months ago.

Only reason I’m giving it a 2 star is because when the service facility to do an oil change makes you make an appointment, i expect to be done in a reasonable time since i have an appointment. Not 2.5 hours later after appointment. And after complaining.

Great Customer service! The team in the service department are always helpful and knowledgeable of what I need to keep my mustang running great! They are friendly and makes coming in for oil changes and maintenance worth it!

Awesome experience. Couldn’t have asked for a better sales rep than Charles VanHorn. A++++ all around

I thought we had something going on here nice people good service 100% happy to talk in their offices. But they told i have bad credit what i am a above. F.Y.I careful when you enter the guy greeding you is the owner.

I purchased a vehicle from here in March and all I received & continuing to receive is first-class customer service. Thank you, again, for your amazing customer service. From Saul (who sold me my car) to Mr. Larry & his service team (who serviced my car yesterday) everyone has been great.

I went for my free oil change. This was ona Saturday morning. I took the 8:00 appointment. I really didnt think about that their would be a lot of people also going early for services to their vehicles. Even though I had an appointment it took me 2 hours for my oil change. Which was not bad since it was a Saturday. Everyone was super nice. Next time I think I will try my oil change during the week. One of the emotes said the wait time would be much better. I will most definitely be going back.

I had a great experience. The service manager were very knowledgeable.

Love the GP Ford team they are so helpful and got me a great deal. Thank you so much Ron Smith and team going on my second vehicle!

Great service advisor was very knowledgeable.

Grace is a very sweet girl. She seemed to know enough about what I was trying to get myself into and she made it happen. There is a chip shortage and every other dealership is not selling their vehicles at a good price. In fact west way Ford added on an extra 5k to the sticker for this 2021 platinum explorer. So we went to gp Ford and they got me exactly what I wanted and was able to actually take some $ off the sticker price and threw in some bells for me. Thank you grace!

Just bought a 2021 F250 Lariat. I traded in a 2018 F250 XLT. I applied 7k that was left over between what they gave and what I owed onto the new truck. Its a month and a half later and they wont even come close to what I owe on the truck I just bought. Im 13,000 upside down and now theres nothing I can do to get out of it. After reading other reviews I see Im in this situation thanks to their 10k markup and 3k warranty. Many other dealerships offer free warranty and dont mark up their vehicles so high. Do some research before you end up in my situation.

What a great experience we had with Grand Prairie Ford! Braylon was so awesome to work with! He was patient with us and our 5 year old son who tagged along. He made the process as easy as possible. Thank you Grand Prairie for helping us get our dream truck!

I had an amazing experience at this location. Kyel Rodriguez was the sweetest, most helpful person I’ve met. We need more people like her at dealerships. She made me feel like she was really there working with me and not against me. There was really a solution and answer to each question I had. I definitely recommend her service ☺️.

I really appreciated the response I received and how quickly all was worked out after speaking with the Manager Melissa in the service department. My concerns were acknowledged and she worked everything out around my schedule. Very Thankful.

Made an appointment for my state inspection. So easy and I was in and out in under 30 minutes. Couldnt have had a better experience.

My service advisor Anthony Vanderford was wonderful to work with, made my service experience a pleasant one.

We were interested in a truck for 2 weeks; a 2021 Ford Ranger.The sales rep did well in pursuing a sale with us but after we reached an agreement on the number; and after WE GOT APPROVED FOR FINANCING… the sales manager told us “well sorry to say; but the price of this number that we just reached an agreement on is going up $2500 because we are not getting enough inventory in the next few months.”Needless to say the $33,500 Ranger was no longer even a competitive deal at $36000This is a perfect example of not only HOW to LOSE a Customer; but also how to build a cringeworthy poor reputation.

We bought a truck there and were very pleased with the service they provided. Our sales person was Reyna.. she made us feel very helpful and answered all of our questions. I would highly recommend this dealership and our salesperson! We are extremely happy with our truck!

Very helpful. Will do whatever they can to get you the best deal.

Alexa was great she showed me several trucks, and was very knowledgeable. She worked with me to get the truck I wanted and the right price, they even gave me top dollar for my trade and a celebration after my purchase. Thank you Grand Prairie Ford 😎

Mello and Jackie. 5 Star guys. I appreciate the hospitality and care that I was given. Not my first purchase from Grand Prairie and wont be my last.

They have gone above and beyond making my purchase pleasant. Ford and the gifts are awesome. Now k I need is a Bronco t-shirt lol. Grand Prairie Ford us the place to buy a vehicle . They care about you and are all very professional.

They did a great job on my car and Mr.Larry was a very big help he did very good with contacting me letting me know what was all wrong

Ron Smith is the dealer to see if you want product knowledge, resourceful information and honest feedback. Outstanding service!!

Just bought a used car from them. My only issue is how many calls and text I got once I entered my info. Back it down a touch on that and itll be gravy.

Outstanding service Miss, Sharral McGee is awesome. I will go to her every time. Sharral customer service is a 10+ on the scale.

We were told it would take two days to fix the recall on our Edge and we got our car back in five days. My wife dropped it off early Monday morning and the guy even told her it should not be any problems getting our car back quickly and yet we didn’t get our car back till mid day Friday. No loan car was offered and no phone call letting us know it would take longer to repair as my wife had to call in for updates. She was even told we could come get the car back even though it was not fixed to reschedule for another time after the car was sitting there for three days. No way we will be buying another Ford with service like this as it’s not right to be informed of timeframes for repair that obviously were not even close to being correct and then we have to call for updates when they keep your car. This place doesn’t care about any inconveniences they cause you and I know we will never go back to this Ford place.

Overall good experience. I went to have a tire replaced and they didn’t have it in stock. Wish they would have told me that before I showed up for my appointment.could have told me that over the phone. Appointment was quick though abs service department was so funny

This company is so very Professional/Kind...The work that was given to me was Excellent..

Had a great experience at Grand Prairie Ford my sales agent Ron Smith was the best he definitely made the experience easy and comfortable. I appreciate him making my experience memorable.

Awesome experience. We worked with Gabe who was professional, easygoing, and thorough in getting us in and out. Finance department was a breeze. No hard selling at all in getting our f150 and at a payment we are happy with. We will be repeat customers for sure.Update: Well our new f150 got damaged in an accident so we took it back to GP ford since we had such a good experience buying the truck there. GP ford collision is just as good as the sales department. Truck was fixed to like new and they handled all the insurance issues and even helped set us up with our rental from enterprise. To top off their service they gave our truck back completely detailed inside and out. Outstanding!!!

Awesome experience with Ron Smith ! Ron was able to find my wife her dream car, and you know what they say happy wife happy life.Thank you Grand Prairie Ford for making car buying smooth!