The customer service was SUPERIOR!!! They never made me feel like I was bothering them when I called about the status of my vehicle. Everything was organized and efficient. I would definitely recommend them for anything you may need done on your vehicle.

They didnt give us a estimate on the job ahead of time before starting the work even though the insurance was taking care of it once we paid the deductible, also there was a place on the vehicle that the insurance company didnt approve to get fixed and they didnt notify us about that until we picked up the vehicle. The work done seems to be fairly good so thus far. I think better communication would help and explaining things to the customer so that they understand things would be helpful too.

Fast, but fully detailed and complete, work.Kept us informed of all steps.Great job overall!

Thomas, general manager thanks for taking care of my truck repair.and thanks for all the people that was involved with this project, verysatisfied, my truck looks like never had a wreck.

The staff was unbelievable! I was referred by a good friend and I was treated SO much better than expected! From the lady at the front desk to the manager and of course the technician I had an amazing experience! Had issues with the insurance providers that had nothing to do with Service King and they still offered to help even though it wasnt even their problem! This place is awesome and they certainly earned my business for life!

I got in a car wreak and insurance had me take my car there. After getting the appointment I brought my car in. They were really friendly. They kept me informed of what was going on with my car. My car was totalled. They put the bumper back on so I can continue to drive it.

When I went to pick up my car, the employee informed me that she had been instructed that a right lower arm needed replacement and was not covered by my insurance or was not part of my repair. When I asked her about the part, she rudely answered that she didnt know, was out of work sick for two days and just came back. All she talked about was excuse and being arrogant instead of letting me know that she will let somebody who was affiliated with the car repair know to call me back. She kept on arguing with me back and forth. My car was shaking when I took it for repair and thats still there. Nobody called me to ask or inform me of the part that needed repair and just assumed if the insurance is not covering it then I cant afford to pay and get it fixed. I am very disappointed and will not do business again with any service king in the near future. They never kept the time promised to repair the car and were 3 days late. There are better collision centers with better services than this rugged place. Do your research wisely and read the reviews before going to any Service King locations. They services suck and this is the second worst experience I have had. NEVER AGAIN....

They where very helpful,Joseph at the front desk was very polite& they kept in contact with me about my car.They did a good job on repairing the damage to my car.(Barbara Jolivet)

When we are in need of auto repairs, we will always turn to Thomas at ServiceKing. He makes sure that all the work is completed. I really like the use of Uber to get me home. I don’t like to have body work on my car, but if necessary I will always use this ServiceKing.

They are friendly and one person is trying use sign language for me. He is cool man.

The people were respectful However I was told It would take a month I ended up taking a little bit over a month due to a part that was ordered And had to be shipped differently due to it being a hazardous item other than that everybody was respectful and the vehicle was fixed perfect as if it was brand new.

Amazing customer service, the manager (Thomas) was professional and meticiulous in every aspect of my experience!!! 5 stars!!!

Jael was amazing, most valuable employee hands down

Have not heard from SK to start on my fathers van.....taking way to long .....

Service was Excellent, no issues, car looks brand new inside and out, and job was even completed earlier than completion date.

Good service Good customer service 👍

The staff personnel are super nice and keep you updated with your vehicle the whole way through it’s service. Bao was especially nice and welcoming. Helped me with my rental car. Will definitely use this collision place again if needed.

Impressive work getting dents out. ( hail damage) . Not impressed with the paint finish at all. Swirl marks everywhere from buffing after fixing dents. I absolutely take care of my paint on all my vehicles this car is no exception. The interior could have been put back together better. Tech’s should probably run water on all seals before returning vehicle to customers. Next day it rained water pouring in my rear hatch. S.C. Told me to bring it back to fix. This is not the point, you pay a premium for insurance, the service you receive should be just as good if not better. I understand things do not always go as planned. In my opinion this was totally avoidable. There were 2 seals not in place, l corrected the problem myself. Who should I send the bill to?I kinda figured l would get a generic response. Nothing useful. Nobody will “ look into it”, they probably laughing all the way to the bank

I have used the Sterling Autobody Center two times just recently, one on an insurance claim and one on a personal pay repair. Thomas Rosales was my adjuster both times.On both occasions, Thomas and the rest of the staff at the Grand Prairie location were always very friendly and very helpful. I never felt rushed and Thomas was always making sure I was satisfied with their service before asking me to sign off on the work. The work was performed in a timely manner and upon completion the vehicles were back to their original factory look without any flaws.I will definitely recommend others to Sterling Autobody Center in Grand Prairie.Brian Murphy – Arlington, Texas

Absolutely the best repair facility Ive used. Had over 5,000.00 worth of hail damage, and they had it fixed in less than 2 weeks. Thomas was just awesome! He kept me up to date on every thing with my repair status as well as helping me with my insurance check getting endorsed and the supplement check getting issued as well. Very friendly staff! Would highly recommend and will use again in the future when needed!

Outstanding customer service from the front desk to my service advisor Daniel Sanchez. They are upfront and honest with you right from the start about estimated cost of repair and how long it will take. They call you and keep you updated on repairs and any delays. This place should be the standard for auto repairs. Great management and employees at this location. Highly recommended

These guys are very professional when you walk in they greet you immediately and make sure you know you are being taken care of. The whole staff is great. Mr Thomas Rosales took care of my repairs, this is the second time Ive worked with him and each time he made sure i was always updated on what was going on and whenever things needed to be communicated to my insurance company he made sure it was approved and done asap. I would definitely recommend them to anyone. *Ask for Thomas*

This service king collision repair center is by far the best collision center I have ever been to. They have excellent customer service and Daryl and Brian (manager and supervisor) guarantee a great experience. They are super professional and go out of their way to make sure youre satisfied with their service. I took my Mercedes GLC 300 there and they have better expertise than the dealership. I will always go there from now on.

Worst place ever the staff was so disrespectful especially them to Mexican girls at the front office over all I will never go there again the they left parts of my car damage when I pick it up then I had to take it back up there it was just to stressful I -20 in Grand Prairie TX do not go there.

Happy customer. Highly recommend this shop. I hesitate about all locations, definitely would like to express this location is the best one to take your car .

Brian is outstanding when it comes to customer service and knowing how to do his job. Defiantly reccomend you come this location. The reason why we came here was because of the reviews.

Eagle Dr. did a great job on my car, good experience.

Very clean and up-to-date body shop service really good

Great Service Personnel. They do excellent work.

Great service, but be prepared for 3 to 4 weeks time if you want it done right.

Excellent! Thomas was very patient and offered outstanding professional service!

Service people r not all ASE CERTIFIED,SUGAR COATED TOWING FEES,WAS BASICALLY CALLED A LIAR,UNPROFESSIONAL,PLANNED LAWSUIT ON 2 COUNTS...ETC.

They did a great job with my car

Fast courteous service. Treat your car right.

Horrible, they had my truck for over a month for a fender bender repair and I had to take it back cause they left over spray all over the hood, parts missing, loose electrical connections and the bumper still doesnt fit right.

Friendly people and great service.

Quality service

Good service

They really helped me.

They had to send my vehicle to Ft Worth to get fixed

Terrible service

Good work

Excellent service