Allan is amazing and was very professional ! His customer service really impressed me and my family. Hes an outstanding hard worker and takes his time helping his customers! Thanks Allan

I didnt catch the young ladys name, but even though she was running behind to accomplish other tasks, she took her time to take care of us. The whole staff was busy with customers, but they kept calm and worked around the major influx of customers that seemed to keep pouring in. Wonderful customer service!

Unprofessional. What ever we talk with technical department in online. And if they ask us to reach the store for any issues. If it is free also,these people will charge money.

My husband and I needed to up date our phones, some of the kids, and add a line. Alex was absolutely amazing at helping us figure out the best phones and the bundle that we needed. We walked out with feeling that we had made the right decisions. Even after the sale, I had questions and everyone was very helpful and PATIENT with me. Thank you all for your patience and treating me like a valued customer.

This store overcharges way more than going through actual Verizon. My son needed a new phone and we are on a prepaid plan because it’s cheaper than monthly plans. They told me it was $100 more for the iPhone 12 Pro Max prepaid phone than a monthly plan pro max phone. I thought it was a Verizon thing and was like ok. They also charged me $35 to transfer all my sons stuff from his old phone to the new one. Also another scam. Here I am two weeks out and I need a new phone for myself. I go to Verizon online and the same prepaid phone is the same price as a regular 12 pro max! NOT a hundred dollars more like the salesman claimed at this store! I also was able to transfer EVERYTHING from my old phone to my new one for free myself. So do yourself a favor and just go through Verizon online or maybe just go to the actual Verizon store on Rivers.

My verizon galaxy s9+ broke. Im saying it completely quit working.. I ordered a new phone online with a verizon sales rep on a Saturday to be picked up in store. I drive to the store and the location is closed for whatever reason. Now, remember I have No phone .. its completely shot. Sunday, no phone. Monday, no phone... I call verizon and wait on hold for 25 minutes twice while I am at work (dont tell my boss for goodness sakes.)I finally speak to a rep who assures me that the Goose Creek SC verizon is open. I call and speak with a trainee who took my information and assured me he would have a qualified rep contact me back.She called, said her name was GRACE and that she could help me get a phone that day.. She requested that i visit her location and that they didnt close until 9pm. I knocked off of work and drove the 40 miles to this location. I walked in and lucky for me GRACE didnt have anybody else at her booth. She did exactly what she promised on that phone.. She had me with a new NICE cell phone and within 40 minutes I was on my way home with my new device.thank you GRACE and the whole GOOSE CREEK SC TEAMYAL ROCKthanks,Brenda Crosby

We always have a great experience. Freddy is knowledgeable, helpful, and professional! Glad to have switch to Verizon after 15 years elsewhere.

The customer service is amazing but takes too long. Service either a smile and some speed would be amazing

Had a wonderful experience thanks to the worker Grace. I went in to get a screen protector, she placed it on for me and away I went within 10 mins. Typically I give 4 stars for that what pushed it over the age was aid when something went wrong with a screen protector. I called and spoke with grace who asked if I could come back. She tried a different one, same issue. Something was wrong with the brand. So she swapped me out for another brand on the spot. Never once asked for additional money just took care of the issue and fixed my phone. All while keeping me entertained with fun conversation to make the time pass quickly. The perfect custom service experience, I understand some brands and factories can make mistakes and this is how a worker should handle running into those issues. This Verizon and especially Grace are my new go to for solving my cell phone needs.

Freddie was very professional, courteous and knowledgeable. Would definitely go and see him for another purchase or service.

Never had a better experience was referred to the Goose Creek location by Blake at the Centre pointe location because the phone I wanted was out of stock and man Im telling you at both locations the guys were fabolous💯 five stars are not enough to rate their impeccable service!!! from Blake to Freddy to Dela Cruz they were Awesome 💯⭐❤️

Very knowledgeable and friendly staff. Alex gets 2 thumbs up in customer service!

Great staff, spoke with two of them on different occasions. Overall experience was excellent. No pressure, especially considering the high cost business of phone service. They were understanding and made sure it was in the interest of the customer. Recommend for anyone in the area.

John was very patient and knowledgeable. He was able to answer all of my questions and concerns. He made sure that I understood all that I needed to do to finish my new phone setup before I left the store. Overall great experience!

Each time I have been to this store in Goose Creek, I have left feeling very important! These sales folks know how to do their jobs extremely well! Tonight, I spent some time with AJ working on upgrading two of the phones on our family plan. He was friendly, competent, helpful, patient, and wonderful to work with! I would personally recommend this store to anyone looking for phone, tablets, or upgrades. AJ to phenomenal care of us. He truly understands exceptional customer service! Thank you!

All my questions were answered. They were patient. I got great service

Friendly, professional, knowledgeable staff that always takes care of my families cellular needs.

The gentleman inside got my tablet up and running quickly and efficiently!

Friendly, courteous and knowledge of what we needed to do

Freddy Davenport at the Goose Creek store in SC, was extremely professional. After I had poor service at the Moncks Corner store. I was given a quote of $148 by Tracy Klich and she refused to honor it. I was told that she didn’t have to because it wasn’t a written contract. Mr. Davenport not only went over my contract with me but provided the best deal for me the customer, instead of himself. He also fixed my 12 year old daughter’s phone and engaged in conversation with her to make her know that he acknowledged her as a customer as well. I truly appreciated his can do attitude and his outstanding customer service.

By far the best retail experience Ive ever had at a Verizon Store!!I took my wife to this location to add her to my account and buy her a new phone. Alex T was our representative and it was nothing short of outstanding service, had us in and out in around 20 to 25 minutes. It was as smooth of a transition for my wife as she has ever had. Alex even transferred her service for her after a different store told her she would have to do it herself. Keep in mind she isnt tech savvy at all and it stresses her out causing anxiety usually! He also tried to transfer all her old phone data over to her new phone, but her operating system was too old so they wouldnt communicate. Which we understood, the local Verizon store also told us that their wi-if wasnt strong enough to transfer her phones info for her, and said they couldnt help us. Little did we know that wi-if wasnt even necessary to sync them together.So again thanks Alex and this store for still doing great business!! Highly recommend them!!

Customer service at its best! Freddy is the epitome of professionalism. I’ve been going to him for years for new devices and tech support questions. He’s patient, knowledgeable, friendly, and very helpful. Thanks!

Returned to store the following day after purchasing my phone to resolve issues which were very troubling. So on Sunday 11-29-20 I was very fortunate to have Freddy assist me. He immediately knew what the problem was and resolved it. His expertise was a sight to see. I could have been more pleased with his patience with my concerns.

Had a couple questions regarding a recent purchase of an ipad that were concerning, walked in and was greeted by John S. My wife and I sat down and he thoroughly explained everything. We left with the answers we needed. In my opinion these guys know what they are doing better than the main Verizon stores. Ive been coming here for 5 years and have never been disappointed. This time John S was the man!

They did not have the replacement battery for my cellphone but they have the charging cord.

The gentleman that helped us was fine but the other sales rep seemed annoyed to be bothered by me asking questions

Alex was very helpful and very understanding. His professionalism and people skills are things that Verizon should be proud to have him as an employee.

Love our Cellular Sales- Verizon in Goose Creek. Excellent location, central to everyone. Each time I go, my wait is minimal if any. Customer service always exceeds my needs. My last visit was to upgrade my 16 yr olds phone and Freddy Davenport went above and beyond to help us make a decision that met my sons wish list and my budget. He thoroughly walked us through options and even made updates to our plan to meet our maturing familys needs...saving me even more $ in the end. He took the time to show us how the equipment worked so that we could make decisions we were confident in. I have been a Verizon customer for decades and would trust all of our loved ones Cellular needs to Freddy and definitely recommend him and the Goose Creek Verizon sales staff again and again.

Jeffrey is the best, always helpful and super easy to talk to. Im not the best with phones but need the technology for my job. I sometimes need his help with simple things but he never makes me feel dumb or stupid for asking. He is always around to help with all my verizon needs. Thanks for making the best experience with my wireless dealer. He is the reason we stayed with Verizon.

Very happy with my purchase. Grace Osborn was very knowledgeable and helpful.

My daughter and I was in there yesterday and we didn’t have a lot of time to spare but Alex helped us out. We finished everything under 15 minutes. She was GREAT!!

I ordered my phone online last night was supposed to pick it up curbside today but after waiting 20 minutes and no phone I left and had to come back later so Im not too pleased with this store

Xavier worked very hard for us, he definitely went above and beyond!!

Derrell Martin was extremely professional when came down to helping my mom & I with setting up my new phone & setting up my moms new watch for her phone . He’s definitely highly recommend if your ever in the area and need assistance in Goosecreek, SC Verizon most definitely ask for him . He goes into details about everything that your asking and more .

Rose Petal took amazing care of us today! We had a lot things today get done between buying new devices and upgrading plans. She went above and beyond to help us find the best options for our family. Great experience all around!

Xavier was awesome! Very friendly and helpful.

Excellent service! Grace helped my mother today and was very helpful and attentive. Grace showed WORLD CLASS service and I want to let management know. Thank you so much!

Just switched back over to Verizon due to a move. Derrell immediately assisted us and walked us through all our options. He even met us a couple days later at another store on his day off to assist us finalizing everything. He went above and beyond in customer service and he was a pleasure to talk to.... I really like this dude and you will too....

Xavier was so patient and helpful while setting up my new phone. Both gentlemen working Tuesday night had great personalities and were very professional!

Mark was absolutely fabulous! He was very professional, personable, and helpful. Appreciate the time spent explaining all of my options and the help downloading new and favorite apps before leaving. All in all an extremely positive experience and I will not hesitate to go back for options to update my plan :-)

Great experience! Grace was excellent!! Took her time and explained everything. I’m “older” so it took me a while to completely understand everything. I had several glitches with my phone and she remained patient and was determined to help me in every way she could. I had to go back for further questions and once again she was wonderful! If you need a new phone or just help with the one you have, go see Grace at Goose Creek Verizon! Thanks Grace!!

The Goose Creek Verizon store has the nicest staff! AJ spent a great deal of time with me helping me solve a problem that I was having with my daughters phone. He is extremely kind and courteous. He worked to solve my problem with a great deal of patience and wouldnt give up until the problem was solved. Thank you AJ! It was so very nice to meet you!

My sister and I went into the Goose Creek store on Friday, September 20, 2019. We were greeted by a very friendly staff and had the pleasure of working with Ashley Schieble. She was amazing. Now dealing with the people outside of the store was a disaster. Ashley was competent, relaxed, and in control the entire time. Please visit her at the store. She went above and beyond to guarantee us a pleasurable experience.

Grace and Ashley are awesome. Everyone at this location are so kind and helpful. Never have issues here and wont go to any other store ever. I think the world of everyone here and learning everyones names because they always remember mine. Thank you guys for being so great all the time.

The representative was very patient and helpful.

Excellent much better than the Company store on Rivers Ave in and out with new phone in 15 min

Frantically came in after my husbands phone suddenly stopped charging. We were greeted by Rose Wright who not only saved the day but also got me a brand new phone too. Will definitely be back!

Best customer service I have ever received at a Verizon Store. John was professional and helpful with my issue. Will go back to him every time.

Change of Bank debit card

It was a wonderful experience👍👍

Had a great time with Xavier he’s has exceptional services! Definitely glad he could help.

Mark took his time to ensure my documents were properly entered into the system. Thanks Mark

Dropped coverage, on numerous phones, sketchy service area. Overpriced service & lying employees. Other that that, its GREAT!

Helpful and smiling even though they had to work on a Holiday! Thanks, guys!

They provide great help any time you need it

Ashley was awesome! She helped us get the right accessories for our phones and was knowledgeable about everything including how it would effect our bill, (she actually got us a better plan for less a month! Highly recommend getting your phones and accessories here! Great experience working with Ashley!

Freddy went above and beyond for me! Extremely pleased with his professional nature! We had a little glitch in our procedure,no fault of his,handled it like a pro!!!

Nice rep couldnt fix my phone but he sat on hold with customer service for me. You pay for awesome you get Awesome.

Yeah visited this Verizon store yesterday and had a pretty good experience. I was helped immediately as soon as i walked in door and trust me thats hard for many cell phone stores. The person that helped me was fast and very knowledgeable and didnt try to pressure me into something I didnt want. Overall Im satisfied with experience, it might of been a bit overpriced but not by much. Its a top notch location and im guaranteed to return.

Excellent experience here.The guy that helped us was nice, polite, and made us feel at ease. I cat remember his name but his desk is all the way to the right when you walk in. He helped us for three hours trying to solve an issue we had. He figured out what to do in a timely manner and walked us through the whole process . this is the store to go to for help. And new phones.

Xavier was extremely helpful and we enjoyed our time with this delightful man. He took care of our needs and our new phone. We will be going back at this location again.

Rose-Petal made my entire experience a complete success. I felt like she knew every question I would ask and had a solid answer to all my needs. I got the LG G7 thinq and as a U.S. Navy corpsman not know a lot about phones, she made me feel like I knew everything there was to know about mine. She was instrumental in making the entire transaction easy and informative. Thank you.

Went to this store and a young lady names Ashley Schieble helped me. She is why Im still a Verizon customer. Shes the only one who takes the time to explain things to me and helped me get by bill under control after months of my one line costing over $300. She even helped Me get some of the overages credited and a much cheaper unlimited plan. Everyone should go see her!!

Ashley is spectacular! Had a wonderful experience purchasing my new phone and previous phones and tablets from her! Won’t go anywhere else! If you are ever in need of a new device or looking to switch to Verizon. Go to this store. You won’t be sorry!

Vic was awesome!!! He helped my father and I so much! Got us new phones and a new tablet and made my bill a little less than what it was before! Verizon has an all-star in Vic! It seemed like the rest of his teammates and other customers were feeding off of his positive attitude. I will not go to another store, and Mr Vic Smith has earned himself customers for life!😝

Casey at the Goose Creek location went ABOVE and BEYOND in customer service Monday when I went to get a new phone. Not only did he come in on his day off (to accommodated my schedule) but I was “that” guy who hadn’t backed up his phone before going in.... he was super patient and waited around for an hour and a half while my phone backed up so I wouldn’t lose anything. Again, it was his day off and had plans that I made him late for, I kept apologizing, but he kept reassuring me it wasn’t a problem. He also got my Apple Watch set up and a new case and screen protector for my phone (which he installed) I was a HUGE pain in his neck, while i was there and before, but really appreciate all he did for me!!! I definitely won’t use anyone else and it’s worth the drive from West Ashley!! THANKS again Casey ;-)

Great and very eager to help their customers

Great

Great service

Received amazing service here from Ashley Schieble! She truly cares about her customers and went above and beyond to help us!

Through my years as a physician as well as an Army officer, I have had the opportunity to experience probably the total range of customer service from abysmal to stellar. Without a shadow of a doubt, the recent customer service I have received from Mr. Cory Hunnicutt is far and above the BEST I have ever experienced. He has gone out of his way to ensure that my account along with the problem I was having was handled in a manner far superior to my greatest expectations. As far as I am concerned he is a superstar. Verizon is lucky to have someone of his caliber to represent them. Many kudos!!

One of the salesmen lied through their teeth and told me that they will buy out the lease from my phone from AT&T. I did not know big cellular companies do not do that because it’s like helping out the competing company, but he definitely said that Verizon will do it without any consequences or catches. Now AT&T collections agency has taken over $750 from me and we are suffering the effects of it. Completely mistrust their location and one of their workers...I am definitely bringing this up to corporate, and I don’t want others to fall into the same trap. I thought I was going to save money and get better service, but the cellular service stinks and Verizon is not meeting the expectations they have set.

Sales manager lied about us receiving Verizon gift cards for porting over 2 numbers and switching service. Its been 6 months have not received any gift cards.

My experience with Ashley at this Verizon location was nothing short of exceptional. I was dealing with a couple service issues, prior to entering the store and she took care of everything. Whether it was trouble-shooting, speaking with customer service reps over the phone to correct any mishaps, or setting up a new plan with my fiancé, Ashely assured that we were taken care of and that is an understatement. If you want someone to set you up properly and treat you with professional courtesy and respect, go speak with Ashely. If you have a question about anything, go speak with Ashley. She put in hours...yes, hours to correct any and all errors that were affiliated with my account. I can’t thank her enough for helping myself and my family out.

Ashley. You are a great customer service representative. I would hire you. I am forever grateful for the help you gave my father in making sure he would be taken care of.

We had a great experience yesterday with Ashley. I was a bit on the fence about upgrading my phone and plan but she was able to answer all my questions and listened to my concerns. She was able to quickly tweak her approach based on what I told her. She took a lot of time and I did not feel rushed or like a burden. She was available for a follow up question even today on her day off!

Shop here if you want your IDENTITY STOLEN. I live in a completely different state than SC ( with proof I was at home) but some how this store allowed someone to activate a phone under my Verizon Account and forge my signature and them had the balls to email me the receipt. When I called to find out how someone could have my access pin to get into my account. They were clueless and claimed that they check IDs before activation. I highly doubt it. I had to call the police and file a fraud report and now it has to be investigated. BUYER BEWARE.Plus when I asked to talk to a Manager/Owner they claimed he was out of the country... BS.

I recently bought a new phone from here and Cory Hunnicutt took really good care of me. He definitely knew what he was talking about. Unlike my past experiences, Cory sold me a phone that will last instead of a phone that cost more. He definitely knows how to treat his customer right. I recommend to everyone to go to him.

Very helpful staff. Jordan took extra steps to make sure my family understood our options and how to make the best of them (for the best price, of course!) Would definitely recommend this store!

Picking up equipment sent by Verizon, sales person looked up my account then retired to get me to pay for equipment already paid for, he said they arent a corporate store and thats how it works there. If I didnt want to pay for it again I would have to go to the corporate store. His answer when I asked why he wasting my time.. My Bad i guess

Great service, good selection of phones and prices. Stop in and see Grace in Goose Creek...you will get the help you need.

The customer service individual was extremely helpful and knowledgeable. I was treated as a VIP. 5 stars!

Great place for all your phone needs. No high pressure sales and Allan Dela Cruz was great to work with

Grace was fantastic. She was so patient with my husband and I. So happy we chose this store to come back to Verizon.

Had the best experience here thanks to none other than Ashley Schieble! After breaking my previous phone into a million pieces I decided to purchase a new one through Verizon. Ashley made this experience a breeze. I love my new phone and am very happy with my plan.

Walked into a friendly store. Was waited on right away. Answered all of our questions in a friendly and professional manner. Felt like he (Alan) was helping us save money along with providing great service.

Ask for Ashley! She has helped me with my last several upgrades for my family. Top notch customer service! She provides prompt communication, honest advice, and makes it easy to get a new phone along customizing the best Verizon plan for my family!

This Verizon is absolutely the worst. They want their money but wont even take responsibility for the faulty products they sell. Been with Verizon for 10 plus years think Ill be switching to a different cary.

They look for ways to save you $$. Good whole hearted people doing business the right way, taking care of the customer!

Had terrific service!!! Our salesman was Jordan Michael and he was very patient. We could certainly tell that he had our best interest at heart.

Top notch service from Ashley, as always. She is the one we come to see with all our Verizon wants and needs. She is always super helpful and patient.

THE SERVICE HERE IS HORRIBLE AND IT SEEMS THAT EVERY BAD REVIEW IS FOLLOWED BY SOME BS AUTO MESSAGE ABOUT. STRIVING TO IMPROVE CUSTOMER SERVICE BUT THEY DO NOTHING TO HELP SOLVE THE ISSUE. SEEMS THE ONLY WANT TO SAVE FACE ON GOOGLE. I PROMISE YOU WILL GET BETTER SERVICE AT THE CORPORATE STORES. THIS PLACE IS ONLY INTERESTED IN SELLING YOU WHAT EVER PHONE THE BOUGHT ON SPECIAL SO THEY CAN MAXIMIZE THERE PROFITS. AS FOR THIS REVIEW DONT BOTHER WITH YOUR GENERIC AUTO MESSAGE UNLESS YOU WANT TO ACTUALITY SOLVE MY PROBLEM

Erica was tremendous transferring all me apps to my new phone. This stores support has been excellent every visit.

Corey Hunnicut is awesome! He took such great care of all my customer service needs. He also made fabulous suggestions for upcoming services. With a Verizon customer service agent like Corey, why would I go anywhere else?!! Best service EVER!!!

Glad the store was open. Something must change about Verizon store hours.

5 stars for Grace at the Verizon Store in Goose Creek. She was very friendly, professional and especially patient. Kudos to Grace and the entire staff!

Allan was awesome. Tried to diagnose my fiancés phone issues before selling her another and made my choice to leave Sprint for Verizon an easy one. Amazing customer service.

Grace is very professional, knowledgeable, and polite. Easy fixed the problem with my phone in a couple of minutes. It was because drove here from Connecticut and needed my phone drive home. 6⭐

Love Verizon! Great staff at third location in goose creek

Been dealing them with them for years. And they now have the worst customer services I have ever seen. I called Corp to complain they said they would get back with me they never did. I always say its the customer who does not complain is the one you have to worry about. Everyone in there has there own rules and policys. Your gonna love this last week cellular sales called me about upgrading my phones I told her what happend she hung up on me. You think she care no because she would had a supervisor or someone in management call me about my experience.