The staff at this location has been absolutely amazing throughout the 2 week period I rented a car from them. At an awful time dealing with insurances and body shops where no one seemed to care, Kyle and others at this branch have been the only ones that were understanding, supportive and helpful. The best rental experience I have had with Enterprise so far!

I have always been a fan of Enterprise....great service and rates and the utmost professionalism. I recently rented a car from the Goleta location and Kyle was wonderful.....a total professional and good natured person.

Excellent. Kyle was very helpful and assisted me at every turn. I couldnt be happier.

Reply: I don’t have the information. My husband, Chris M rented it from 2/11 a 2/15 at Enterprise in Goleta, CA.Our experience with Enterprise is 60-40z when we started in Phoenix the car was very good. This Volkswagen is okay.Do you think you could COMPLETELY clean the car first?!!! The front and back windows are so damn smeary! And there are fingerprints all over them! Disgusting! Seriously?! I recommended you look at windows before you drive away.

Amazing location and staff there! Friendly and always ready to help you! I enjoy a free upgrade this last weekend and have the bum time at Redwoods National Park and at the beach on my way there, thanks to the rental I made with Enterprise Goleta! Thank you so much guys for all the work you do!!!

Picked up rental car and drove it to Florida. Had no problems with vehicle. Vehicle was clean but it could have been better.

They discriminate foreign drivers. I have rented cars on other Enterprise locations across California, Texas, Arizona, Nevada, etc; and I never had any issue renting a car. I presented my drivers license, and my passport, that’s it. Here they asked me to have a “California Voter’s card”, I asked how am I suppose to have a “California Voter’s card” if I’m not a California’s resident, and they just said there were not able to rent me a car. After reasoning with them, they told me that they would allow me to rent the car with an additional 100 USD fee for the location change. I went to a different Enterprise site the next day to confirm if this additional fee was normal, and they told me it’s not. They also confirmed that Enterprise doesn’t ask for any voter card. So, I guess they basically scammed me, just for being an international driver.

My recent car rental at enterprise was extremely disappointing. I walked into see if a 7 seat car was available for that Friday returning Saturday. Sure enough they had a van available. I got all the extra coverages and my final bill would be roughly $150. I was to return the car on Halloween day no later than 5:20pm. Upon the pick up of the car I told the lady helping me I would drop off at a different location in the next town. So on Halloween I drive over to that location and it’s closed. Drive to the initial location and it’s closed as well. I then drive over to an airport location that has a closing time of 6pm. I walk in at 5:30 and it’s also closed while the other car rental companies are all open. I look online and there is after hours returns but no information of where the drop box is located. I call customer service no answer. I come back home and once again call customer service. I finally talk to two different individuals which where not at all helpful. I then have to keep the car extra days because I was unavailable to return it because because of distance learing going on in my house. When I finally can return the car I explain everything to the man helping me and says yeah we have limited hours on Sundays which was NOT stated on my rental agreement. Ultimately I now have a $425 charge on my credit card which is ridiculous. While I did not expect for a full refund a partial refund would have been appreciated. All this mess and that’s not even mentioning that I hate being giving rental cars that do not have a full tank of gas.

I had an amazing experience in this location with Amber and Demo. They were patient explaining the options to rent a car and also gave us a good advice to explore the best things to do in Santa Barbara. Because of them, we ended up having an amazing time on our trip and getting to know the best spots in Santa Barbara. We totally recommend this location. They are awesome! :)

Ive only rented twice and both times I reserved a luxury class ahead of time and both times there wasnt any luxury class cars available, was given a cross over instead which was nice but not really what I wanted for where I was going. overall still was good service but I was disappointed it happened twice

We rented a pick up truck this time. Truck was comfortable, ran well and served the purpose we needed it for. The customer service was very good too!

The Kia I ended up getting was the best car I ever rented. Drove very smooth with lots of power for high speed through the desert but the best thing was I averaged over 40 MPG over the 2000 miles I drove.

Enterprise always makes it easy. Super clean car, nicest most competent people. Thank you.

Very helpful.

Mid-December I reserved a car at this location in error (should have been at the airport). We were told it was against some kind of policy for anyone to pick us up at the airport for a transfer to the Goleta location. After taxing over to this location, a car was not available for us. We reserved a compact car and they tried to pass a huge SUV on us. We waited an hour for a car to be available. We were given a larger car than we wanted for a discount. The auto was washed but the interior was not touched. The 2-star rating for a decent car and nice staff at the office.

Great rates and only debit + license required to rent. Very friendly staff. Luis the manager was great 👍

Crystal is an incompetent manager!! The Goleta location WAS a good place to rent from until Crystal took over! She will have you waiting outside forever and then your car wont be ready when she does acknowledge your outside the office. DONT RENT FROM THE GOLETA LOCATION IF CRYSTAL IS WORKING!! If I could give her a zero I would

No inventory and customer service is trash

The Goleta location was a great place to rent a car. Now it is a terrible place to rent from. The new manager Crystal is a horrible manager! I was waiting outside the business for over 30 min and she did not acknowledge me. I had to call into the office she deserves a zero but it wouldnt let mel

I had an awesome experience when renting from Enterprise in Goleta. Not only was the driver who picked me up friendly and quick, but they also upgraded me to the 2015 which I enjoyed. Sean was very helpful when I called with questions. The auto body shops phone wasnt working and I asked them to have them give me a call next time he spoke to them. I heard from them within the hour thanks to him. He was very knowledgeable in answering questions as well. The staff was very friendly and accommodating. I will definitely go back if I need a rental.

Staff always helpful and accommodating. Cars always in great shape. Rides to and from home provided cheerfully.

Excellent!Great customer service, the cars are perfectly clean and new, conditions are transparent and the price is always fair. I rent car very often, it is the company I most trust in the United States or in any country for it.

Rental was easy. Did it online. Having auto repairs. They picked me up to get the car, & dropped me off when my car was done. The employe that helped me was a very attractive young lady........That was pleasant for me..The cost was reasonable.....I would recommend....!!

I rent cars from this location all the time, and the staff is always amazing! Totally kind and attentive. I never have to wait long to be helped, and they are all just pleasant people! Thanks!

The cars are great and you staff is always friendly....BUT the Enterprise Points redemtions system has never worked for me. I think it is a hoax. There is no way to correct the billing when you return the car? Thats ridiculous! I will probably stop using Enterprise because of this.

Easy to extend car rental. Prices were fair. Car was in good condition when received.

These guys were great and I would rent from them again extremely accommodating young men

50% of cost in SB, and great customer service

The staff was very friendly and everything was very easy and fast. We didnt have to wait in line or to fill in uncountable forms nor have to wait to get the car ready, unlike I am used to whenever I rent a car no matter the company. Good experience with them. If they keep competitive prices I will rent with them again, thats for sure!

The Staff are always very professional, Helpful and friendly !

I really appreciated the Customer Service at this Enterprise. I originally booked a reservation at the airport but couldnt use my debit card. I went to this Enterprise and was assisted by Brian the manager who went the extra mile to assisting and accommodating me with a rent a car. Will definitely will be back thank you for your help!!

Always rent a car from enterprise excellent choice of cars I recommend it highly.

No restroom for customers employee told me to go to taco bell

Great service and great price and great car. We were picked up and treated like royalty during the check-in process and at the other end. Enterprise will be our 1st choice whenever we travel. They have their act together. Thanks.

I have rented from these guys a few times and they were pretty good. Once a problem happened to the car and I had to return it to the airport branch to have a mechanic check it. After the problem resolved and I later returned the car to these guys, they gave me a reasonable discount because of the problem that happened to the car. Will definitely rent from them next times.

Had a great experience renting with Enterprise. Good service and an easy-to-use website. We mentioned that we were going camping and they got us a subaru that was perfect for our trip. Would definitely recommend them!

No problems went smoothly and great truck rental while mine was in shop. I dont know her name but associate was very helpfull she was a pleasure to deal with.

Every time I have had to rent a car, I go to Goleta Enterprise and I have never been disappointed.They work with local merchants to give you discounts when you are getting your car repaired or worked on at a body shop. They pick you up and drop you off and their discount rates are the absolute best. I have never had a bad experience with this group of rental car folks.

Great group of agents made the experience a five star. Quick and friendly service. Everything I could have hoped for at the end of a busy day.

Very good service. The car I was given had an odd and musty odor. I returned it an the replacement was excellent. They had everything done for me ahead of time.

Very friendly and helpful young woman at the front desk and very nice young man drove us to the body shop.

Excellent rental experience. Very friendly and helpful staff! Will rent here next year as well. Easy pickup close to airport.

I have rented many times from here. People are nice and friendly. The manager is very understanding and kind.

When I arrived at the rental office there was no car for me, and I had to be driven to Santa Barbara airport to get my rental. (a little inconvenient).The car was fine, I only needed it for 1 day. however, it was advertised at $40.75 per day yet my final bill was $85.10What are all these undisclosed extra charges?DW =$16.99Pai/pec=$5.13RAP=$5.99SLP=$11.68Salea tax =$3.16VLRF=$1.40Perhaps you should be a little clearer as to the total cost of your daily rentals.....

Thanks especially to Bret and to all the staff at Enterprise for making our rentals easy and fun -- well be renting again from this location!

These folks were so accommodating when I had to rent an auto to travel to my grandmothers funeral and then when the wake went longer than expected and I had to return the car later than planned they did everything they could to help keep my costs down and allow me to focus on what really mattered; my family.

No cars when I went there, due to graduation weekend. Waited an hour, still no cars, so had them take me home and bring me one. Good experience once they had a car, nothing you can do if they dont have one.

The people at Enterprise are always friendly and helpful, I feel like they are well trained and enthusiastic. I always choose them, their prices are usually the best deal and they seem like they really want satisfied customers.

Excellent service. Very clear about charges, presented an itemized list at the time of signing the rental agreement. Will be renting from this location again.

I thoroughly enjoyed my rental experience at this location. The staff were super helpful and made it effortless for me!

I have problem with Enterprise on Hollister, Goleta, CA. I ordered standard car, ticket 069420, thru and paid by Geico Insurance, Enterprise brought SUV without any notice, or bill for extra charge. A month later they billed my credit card $101.15. I called them they said its for upgrade and will talk to manager but thats all. Bunch of con men.I disputed it with credit card but no help.

Terrible. The vehicle was quoted to me at one price then horribly overcharged when I returned to the tune of a 750 difference!! The vehicle was sub par and rented as a luxury SUV. I absolutely wanted to return it but the girl at the office couldnt exchange for better and simply didnt seem to know how to return it. So I kept it due to the timing of my trip. So I called about fixing my over charged rental and was told I would get a call back.. Expensive lesson for me.. Learn from my experience and use ANY OTHER rental company

The enterprise location - 601 Chapala St, Santa Barbara always makes you wait 15-30 minutes to pick a car as the car is never ready. This is still kind of ok as I understand that they can be busy. The worst part of the experience was - when I returned the car today was the rep. asked me about the experience and I said it was fine. Then he asks me what could they have done better and I told him that they could keep the car ready when some comes to pick the car up. Rather than acknowledging that he told me in a rude tone as they are a very busy at this location and the cars are not always ready. Guess I am not renting again from this location again and seems like Enterprise needs to invest a bit more in training there reps.

Great price great service

The friendliness and professionalism of the staff is why we continue to go with the team at Enterprise Goleta. The rates are fair, but the staff is what makes all the difference in how satisfied we are with giving Enterprise Goleta our business. Thanks again.

Great customer service, but it would be better to have fair prices

I would like to thank the manager Kayla for handling my Rent-A-Car vehicle at the Hollister location. She was awesome after I had a little trouble at a different branch she went out of her way to make sure we were taking care of.

The staff were very professional and accommodating and did their best to get us out on the road as quickly as possible on the day before the Thanksgiving holiday.

They are pretty quick in serving. 😀

I received a car at Auto Repair shop when my car needed repair. It was very clean and returning it was easy.

Amazing experience! The staff was very professional and helpful through my rental process, definetly will rent from here again!

I am so happy with Enterprise the girl is very professional and she help me a lot thanks enterprise

Awesome service. Very friendly. They offer free upgrades often.

Carlos and I have been using your rentals for about 2 years off and on. Geico referred us to ERC when our truck was totaled. We have been pleased with the service we receive and even when there have been mistakes, they have been handled.Thank you so much~Carlos and Yvonne

Disappointed. I called today-the Goleta location because I called ahead of time to reserve an SUV. They told me they had one, so to drive over before they closed. Got there before they closed, and they told me I couldnt get the SUV because they had it reserved for someone else. 1). I called ahead of time before I left for my 15 minute drive to Goleta. 2). But I just spoke with you about picking up the SUV! What do you mean you reserved it for someone else! 3). Why would I take an F-150, when I asked for an SUV!?!?Disappointed. Wont be going back to them for sure. I will let family & friends know how bad of a service this location has. I didnt get any good customer service at all.

Always treated exceptional! The cars rented are always in great condition.

The manager and assistant manager at the goleta hollister location were great. friendly and helpful. i would defnitely use again!

This branch looks small but we have always been very surprised by how nice and professional the staff is and they always have been able to get the car or van we requested. Thanks!

Davy and his crew at enterprise went above and beyondThank you

I made a reservation online.The best rate was at the airport [Goleta] and I took the bus to them from Santa Barbara. Nowdays there is not rental w/o credit card. In the past, if not credit card was available, you were asked for proof of residence and local employment, plus a deposit. Fair game, and I have been renting from Enterprise [monthly and on and off] for over 15 years. OK, the airport people said no sorry, no credit car we cant rent from this location. BUT well take you to our Goleta site and most likely you save money because you wont pay the extra airport fees/taxes Those were the words from the airport agent, after I inquired if theyd honor the reservation rate at the Goleta site. There was no more talk about fees/rates and an amiable staff greeted me at the site, I left the place paying a lot more than promised, be aware of this and dont take the sweet/professional talk, they are not there to give you a good deal, there are there to sell. In the past I always enjoyed a good car for a terrific price from enterprise, plus being a repeat customer I got good service.

DISAPPOINTED.. Enterprise changed management once again and customer service has suffered. I recently rented a car from them which had over 30k miles. When I asked Jeff (manager) if I can swap it for something with less miles he said no. Sure enough, as I went to return it and catch my flight, it refused to start and left me stuck taking a taxi to airport. Enterprise car rental, at the SBA airport location, is slowly becoming the FOX and PAYLESS rental company of the SBA area. Vehicles with high mileage and management not willing to work with frequent business renters. I have a choice in rental car companies and I will no longer choose Enterprise at this location. VERY DISAPPOINTED ENTERPRISE SBA.

The employees are all very nice and helpful. They also pick and drop clients, which is so considerate.

The car is brought to me and it was dirty inside and out, they never washed it. They were valet tags hanging from the mirror. Totally unacceptable.

Ive rented from Enterprise 5 times in the last 6 months. The staff is very professional. I would highly recommend them!

Very good to us! Would rent from them again!

Brian the manager went above and beyond. When I showed up in the morning I ask for a specific car that he did not have there even though he had one similar to what I ask for in the rental agreement, with in some minutes he had the one I ask him for and I was on my way..

Overall it was good! It was very annoying, however, when I realized (later on) that the trunk lid was missing.

Have rented numerous times. Always an efficient and friendly staff and have often received complimentary upgrades.

They can be understaffed on Friday afternoons. Otherwise great place

Great service friendly professional people

These guys are always on top of my rental needs.

Its hard to become loyal customer with them

Very courteous staff, quick service

Always happy with the service I receive at Hollister Enterprise

Rental car I teched as they provide drop off

Hassle free, really appreciate that

Thank you Enterprise!

Great staff, very helpful

Great guys

Excellent service

Helpful staff

I would avoid this rental company at all cost. Old cars with high mileage & mpg. People are extremely rude.

Friendly