I had an oil change on my car, they did an excellent job, even letting me know that there were additional services that I might want to consider in the near future. They were not pushy, but were very informative. They also washed the car and returned it nice and clean. Thank you Santa Barbara Nissan

The long-standing rattling seat issue has been resolved in the end. It has taken half a year to duplicate the issue at the dealership with several visits and test drives. The defective seat frame was replaced. I am pleased that the seat no longer rattles, but the half a year was too much stress to me. I deleted the past 1 star review. Thank SB Nissan for the repair under warranty.

Salesman Adam Bensalah at SB Nissan was able to help me with making a great selection. No pressure. With questions regarding what I needed, he was able to help me narrow down my search. I love the Nissan Rogue hybrid I bought.

After having been to several other dealers in the area and out of the area, we were happiest with the customer service we received from SB Nissan. Edgar was very helpful and informative prior to us even arriving to the dealership. Great communication & very tentative. Once we arrived, Emily was a pleasure to work with and Cristy made our 1 hour trip down south worth our while! Thanks all!

Hello! I was not going to write a review on here, but after attempting to post an HONEST review on your facebook page, I cannot visit the page anymore. My experience with this dealership when buying this vehicle was great! I can honestly say it was not great or a good experience at all after purchasing my vehicle. My vehicle had problems soon after purchasing, which of course they would not help me with. 11 months after purchasing and only putting 8k miles on my vehicle, it broke down. It was an ignition coil that had gone bad and ended up taking my catalytic converter with it. Pricey repair! They did NOTHING to try to help me and were trying to charge me 3,000 to fix the catalytic converter without diagnosing the primary problem first! They still charged that diagnostics fee of course. So after they gave me a ridiculous price and were not willing to help me out in my situation, I went elsewhere and was able to get my truck repaired (including the underlying problem) for 1,800. Wow would you look at that Nissan! About a month after my truck has been repaired, the guy that sold it to me from the dealership calls me and asks me if I had anyone to refer to him (you should have called me to ask me how you can make the situation better). NOPE! I explained to him the situation, he went silent, and I have not heard from him or the dealership since. Not even a simple apology or an offer to slightly help the situation. Which is funny, because they would call me at least once a month to ask to leave a review immediately after purchasing the vehicle. Well, here is the review you wanted so badly Nissan! A little late, but more honest and informed than one I would have written earlier. So if you work at Nissan and are reading this, my advice to you... Quit cutting corners and help your customers out! I do not recommend this place at all. If you have to buy a used vehicle from here, have a trusted mechanic on hand to inspect it.

The people at Santa Barbara Nissan are very friendly, local, knowledgeable, and will take the time to sit down and explain everything step by step. Adam and the rest of the team there are awesome. If youre looking for a car speak to Adam theyre not so much trying to sell you a car more like guiding you along in the process.

First time buying a car at this dealer. They were very attentive to my needs and showed me the new car arrivals. They said I can go home with one that day so I went back an hour later and I did get to take home the new 2022 Pathfinder!! I didn’t feel pressured and was comfortable asking them questions. They met all my needs for a bigger and better car. They walked me through the car features and stayed overtime to make sure we got the basics. All the staff is very friendly and are very welcoming. I will continue to use Nissan Service for my new vehicle! Its best to look at your hometown dealers than to purchase somewhere else where they won’t work with your NEEDS. This is IT! Thank you so much Adam I appreciate all you did for us!!

I didn’t know that one could fall in love with a car...I love my Nissan Rogue!!!I’m 77 and after 20 years, I was afraid of buying a new car because of new technology... After a test drive with Adam at Nissan Santa Barbara, and his amazing tech training on the spot, I was able to drive away, and in heavy traffic!Nissan has made so that the technology in the Rogue is super intuitive and super safe for even a technological challenged elderly person like me! Thank you!!! And yes, I’m in love with my Nissan Rogue an plan to spend the rest of my days with him!!!

Ive been to Santa Barbara Nissan several times over the years for various maintenance and repairs and they always have amazing customer service and Im always satisfied with the work they do. Im happy my car runs so well now because I went to Santa Barbara Nissan. I highly recommend you visit here if you need some work done or even something simple like an oil change theyll take care of you.

I brought in my 2013 Infiniti G37 recently for service and was blown away how quick and efficient they were. I’ve been to other dealers/independent shops in the area and I’ve always felt like they were trying to upsell items my vehicle did not require but at SB Nissan I truly felt comfortable! Service Advisor Jaime and Technician Miguel were awesome! Quick, Efficient, left my car squeaky clean & the pricing was great! Anybody looking to get their vehicle service and are tired of being taken advantage I highly recommend these guys! Definitely will be coming back!!!

I love Nissan made cars so much I have had 2 Pathfinders & now the Rogue Which I couldn’t be happier with!

Very friendly and fast service. This is the best dealership I’ve ever dealt with from original purchase in 2016 through yesterday’s service. Sarah in service is a joy to work! Highly recommended dealer.

Fast, friendly service you can always count on! With a busy lifestyle its important to get any repair or service done right the first time!!

Came in because my check engine light came on and I was 200mi from home. I was there for seven long hours. First he said it was my radiator. I explained I had just had a brand new one installed 3 months ago. My punishment for not falling for that was being left in that little room for another 6 hours. Scare tactic maybe? Then I was told it was my 02 censor and it was going to be $15k. Im not paying you 15 hundred if it takes you 6hrs to give me a diagnosis I could get with a reader at Auto Zone in 30 seconds. How can I trust your skills? I wont say is name here but I mentioned his name at the third garage I took it to and the mechanic knew him. Said they fired him for telling customers they needed work not required. Imagine that! Turned out it was my Knock Sensor.The 2 stars were for the coffee and sweet young lady with the decent customer service. Bianca I think.

Absolutely 💯% best service ever!!! JAMIE is amazing so professional and his team that worked with him is very attentive and kind!!! I would definitely refer anyone to SB Nissan for service!!! They found a recall on my car that I didnt even know about. Great job Santa Nissan team and Jamie for your honest and hard work!!

Bianca took great care of me while I waited for my service to be completed. She checked in with me several times throughout the service appointment and kept me updated on the progress. It had a recall issue to be fixed as well as normal oil change and tire rotation.

Very friendly, they kept me posted on where they were on my truck during the service. And I was very happy with the cost of the service they provided.

My parents are older and purchased a 2018 Rogue brand new from SLO. It now has 24k miles. We had horrible experiences with Coast Nissan (San Luis Obispo) and Santa Maria Nissan. We decided to take the Rogue to Santa Barbara Nissan. It was the best decision ever regardless of the drive. Jaime was extremely attentive to our needs, kept us apprised of the status of repairs, and made sure we understood what repairs were required and why. It refreshing to find that there is still honest people in the world. Thank you!

Bianca, the Nissan Representative who greeted me and took my information, was wonderful... The Nissan Mechanic found no problems with the air conditioning concerns that I brought my Nissan Rogue in for them to check... Very Honest Service Department!

I went in for an oil/filter change and I was warmly greeted, given a pick up time and given a free car wash. The service was excellent.

They are kind and courteous. They get the job done. Jamie is great!Love getting my free car wash there with the service.

Santa Barbara Nissan is a great facility to visit they have a great service department their prices are awesome and the technicians are number one and I can’t forget about the service advisors they’re awesome

Apparently al they care about is making you spend more maney. I was treated very unprofessionally by Jamie Garcia and did not feel welcome there as a customer. Services are pricier than other car shops in the area, and they wont tell you if you are covered by warranty. I dont know what happened, but as soon as I pulled out my phone to check my list of car problems, I was accused of recroding the conversation and asked to show them my phone. I mean, really? What are you afraid of?

Excellent work at excellent prices! My tuneup was performed right on schedule and I was able to use my points! I was out of there very quickly and I always trust Santa Barbara Nissan to be right on top of any repairs that are needed. That’s the only place I go and this is the fourth car in a row from this dealership. I highly recommend!

I got a new car!!!! I got a 2021 Nissan Sentra, as a college student I know I am going to be constantly on the road to visit my parents. I needed something affordable abs economically efficient. Alfedro was the best, he made sure to set up every safety feature and pointed out everything single thing about the car. I had a lovely experience at your dealership.

As always, Jaime Garcia, Advisor was courteous and professional. Christy Connor always takes her time to say hello and chat to my disabled child. Its a wonderful family owned business! I appreciate the sanitary measures of a table set up with gloves, sanitized pens and antibacterial spray for the customers and all employees wearing their masks and social distancing.

I recently acquired a preowned Infiniti and was due for an oil change. I was very delighted with the friendly staff and great service!

Jaime is amazing. He handles everything and is so professional. He ordered all the parts I needed to get my car fixed. I trust him and Nissan completely.

All I can say is that we don’t have enough words to thank Jaime and his team, he was great since the beginning very professional and understanding, we had an issue with our Nissan Murano and after he inspected the vehicle, he proceeded to explain what the problem was and what will be needed to get it done, he contacted our insurance and deal with them it was not easy task but at the end he make everything work out. his main concern and priority was.I should have a vehicle available to move around and that I would be happy and worry free. He is a great guy very concerned about his clients by making sure that they received a 100% customer satisfaction. Nissan management of Santa Barbara you have a very valuable person as part of your team and his name is “JAIME”from the Service Department.THANK YOU.

Jaime in service is knowledgeable, helpful, friendly and always follows up! My car was ready in expeditious time and reasonably priced! Laura in accounting/billing is amazing! Every employee at SB Nissan is such a pleasure to work with!

Not sure what planet these people that gave these good reviews came from! That guy Jaime has been rude and disrespectful to my wife and a few other customers in different occasions! He is unprofessional and has no manners! My wife was trying to schedule an appointment and was told by him that they are booked for the next two weeks! I do not understand why the owners allow him to work there! Please avoid that place and pretend theres no Nissan dealer in the area!

The staff at Santa Barbara Nissan are always helpful. I can call and ask questions about this or that about my 2019 Altima. Would highly recommend. Service staff have gone above and beyond for me. 5 STARS

Our salesperson was helpful and kind. We feel like we got a good deal and every part of the leasing process (Nissan Leaf) went smoothly. I will recommend this dealership to my friends going forward.

Santa Barbara Nissan is the best! They take good care of their customers by provide quick and reliable service. I’ve been a happy customer for 10 years! Thank you SB Nissan!

Adam was very nice and knowledgeable. Made it very easy for me to make a decision, no pressure.

I made a point of giving my business to this local company but now regret it! Unprofessional behavior and bad customer service at all levels - owner, manager, head of service department. Even the GM. I bought a used car and had to ask them to fix several issues that should have been done prior to even putting the car on the lot, like balancing the tires, unclogging plugged wiper fluid nozzles, fixing a loudly rattling muffler, etc. Initially they were very accommodating, but when I asked to bring the car in again because their muffler fix didnt take and they forgot to unclog the wiper fluid nozzles, they made it obvious they just wanted me to go away. The sales manager told me at one point he would call me in 1 week to schedule an appointment - 2 weeks later no call. After I finally called again, he proceeded to argue and adopted a cold attitude after I pointed out that he should have called when he said he would. The first 2 times I had the car in (for the diagnosis and initial repairs), they gave me a loaner. When I told them I needed to bring it in again because they had forgotten the wipers and the muffler was still rattling, the owner grudgingly agreed to do me the courtesy of looking at the car again, but said he would only do it between the hours of 9:00am-3:00pm weekdays, and that I would have to wait. Although they already knew I worked full time at a new job and could not wait for the car (which is why they had previously given me a loaner twice), this time they refused me a loaner or even a ride. I had to appeal to the GM Cristy (owners daughter) to intervene. Unfortunately, however, after having a conversation with Cristy about the situation and receiving her commitment to have them give me a ride while the car was being fixed, I still had to leave her 3 more messages before she responded and followed through, by having the service dept call me to set the appointment. So it was only because of her intervention that the owner agreed to give me ride back to work while they attended to the items they hadnt handled before - unbelievable! And the head of service Jaime is extremely rude to clients - other employees there actually told me he is well-known for his bad manners and horrible customer service skills. And yet this person is head of a department?? Bottom line: the owner is old school, tight with his money and doesnt care about doing the right thing, and management needs lessons in customer service and follow through. This company does not understand customer service, doesnt inspect their used cars prior to sale and keeps rude and unprofessional employees on staff. GO ELSEWHERE AND GIVE YOUR MONEY TO A DEALERSHIP THATS PROFESSIONAL AND UNDERSTANDS BUSINESS AND CUSTOMER SERVICE.

Great service and communication from the beginning. I highly recommend SB Nissan!

This was a great and seamless experience. The customer care team (cant recall the name) was very friendly, professional, and knowledgeable

Very happy with my car repair and great customer service! Efficient and friendly! Highly recommend taking your vehicle to Santa Barbara Nissan.

SB Nissan is THE BEST! Jaime is always going the extra mile and the whole team does a fantastic job in such a timely manner! I will never go anywhere else!

Great service and super efficient! I was in and out and treated like a queen. Jaime and Dennis can take care of your cars service needs with honesty and professionalism.

Emily Lopez was great to work with! She was very helpful and made sure I was going to leave with a new car, she needs a raise

My wife and I were very happy with how smoothly the process of purchasing a vehicle was completed. Were treated very kind from the sales consultant who presented himself with a high level of professionalism.

The worst service department! They will ripped you off.

Fast, friendly and got the job done. Had to complete an emissions recall on my van.

My experience at Santa Barbara Nissan was exceptional, got all my questions and concerns answered. Jose’s customer service was Amazing. I would definitely send my friends and family to Santa Barbara Nissan and trust that they will be taken care of.

I misconnected and was 10 minutes late Your team waited and cheerfully helped me. Thank you 😊

They finished my Leafs 7500 mile service much faster than estimated. A very pleasant and professional experience.

Every time we get our car serviced at Nissan the staff are very attentive and kind. We appreciate their service! Dennis Montgomery helped us this time, and David Special helped us the last time we were in.

My experience at Santa Barbara Nissan has always been exceptional and that is why I still bring my 2009 Murano here for all my service needs! Everyone is so professional and kind! Thank you and see you in 3000 miles.4/7/2021- Once again, my service experience at Santa Barbara Nissan was exceptional. Denis answered all my questions, and when he didnt know the answers, he went straight to the technician and reported the situation accurately. I’ll be bringing every car, truck, or tractor here for service. Im always impressed. Keep up the good work!!

Most relaxed auto purchase I’ve ever had. Buying during a pandemic and political chaos has frightened buyers away from new vehicles and loans. Paying cash helps. Having a great trade-in helps. Being able to walk away at any time puts the buyer in control.Researched all available mid-size (Japanese) trucks. Nissan had better features than Toyota. Other than the required 20 signatures and mild pressure to buy extended warranted and service contracts, it was relatively quick. Carefully read what you are signing. There were errors that had to be corrected.

Always a good experience with service on my Ultima.

Fast, professional great service. Highly recommend Nissan of Santa Barbara.

Marleny was not high pressure, I hate high pressure, fast talking sales people and wont deal with them. She had good suggestions and got me a brand new Kicks for the same price as the used one I was looking at. Always a pleasure to do business with Santa Barbara Nissan. Once I find a sales person I like, I recommend them specifically to family and friends. I think this is the ninth automobile my family has purchased from SBNissan in the last 20 - 25 years. Very satisfied. --Dona Van Orsdel

Edward was so personable and the manager was extremely friendly and relatable. The whole process was smooth and the vibes were amazing. Thank you for helping me purchase my new vehicle

Jaime and his crew continue to take care of business with great curtesy and professionalism. We’re super pleased with their work, they were even nice enough to give my fiancé and I great advice on the best options for snow tire traction. Thanks guys, you rock!!!

Great place to get a car the staff is friendly and helpful

Very friendly people, thorough and explained everything well. Jaime Garcia is the best! Will be returning for my car maintenance in the future.

I am very happy with the car I purchased and the help that the Nissan employee Emily Lopez gave when looking for a new car. Emily helped me was and helpful, nice and was very knowledgeable about the car and what features it had.

Jaime was efficient, well organized and courteous. The experience was pleasant and handled faster than anticipated.

Everyone was super friendly, including the manager Luis who worked with us and helped out significantly. As well as the sales men Alex who showed us different vehicles we may be interested in.

Disappointed in our experience here. Made an appointment to see a specific truck, appointment was confirmed by Nissan. Showed up for appointment and suddenly the truck was unavailable for viewing. The lady said the service station was closed and it would likely be Wednesday before the truck was ready. (Service department is advertised as open on Saturdays). She then proceeded to show a truck that was $23,000 MORE expensive. The manager then informed us that he wasnt sure if he was going to sell the truck at the advertised price or not, I havent decided yet ... even though the truck was on the website for sale already.Very disheartening ... felt like a bait and switch. We wont be back.

Alex Macias and the people in Santa Barbara Nissan did a great job at making car buying a transparent and stress-free task. They helped us find a car that fit within our budget and put a smile on our face. Can’t wait to start off 2021 with a beautiful and affordable new car!

Once again I received professional help with my Nissan Rogue. I like to thank Dennis and Mr. Luis, manager of Nissan. I rode off with my Rogue repaired and a carwash! Thank you so much. Norma A.

Jaime was phenomenal. He provided exceptional service.

Santa Barbara Nissan s team made me feel like part of the Nissan Family I was treated with friendly service . The service was terrific.

My boyfriend and I went in just browsing for a car, not expecting to buy anything. However, once there, we were pleasantly surprised with how nice, honest, and accommodating the staff was. Especially Emily! Shes a rockstar. Thank you guys for helping me get my very first brand new car!! I absolutely love it and the experience was very relaxing and stress-free which is hard to find when making a large purchase.Thank you again! :)

Great service and kindness to costumers . 😊

Santa Barbara Nissan has always delivered for my family and I! They never disappoint and their team is just awesome! Edgar Arroyo and Heather really worked their magic once again and really helped me out while I was in a tight position. I have bought my last 3 vehicles from this dealer, and I will most definitely be back when it’s time for the next one! Thanks again you guys!

The customer service was awesome, the sales person Fara was on point with me and my family, he took care of us,the manager Luis was really on point, Im a satisfied customer thanks Nissan

One of the recommendations was an air filter which I replaced on my last service leads me to believe the work I paid for last time was not done or that this is a recommendation that the mechanics recommend to everyone on every visit

Very professional, Jaime went above and beyond to make sure my car was fixed correctly and back to me ASAP.

I am beyond thankful for the effort emily lopez did i wasnt thinking of leaving with a vehicle but she was able to convince me and im glad i didnt just leave thank you again SB Nissan!!!

Vincent was extremely helpful when I brought my car in and when I picked it up.He explained the service that was performed on my vehicle and made me aware of issues that need attention.I am always satisfied with the service I receive from Jaime and his team.

Vincent was amazing. Friendly, helpful, and knowledgeable. A real asset to Nissan of SB, and says a lot for them for hiring him. Everyone Ive ever dealt with there has been nice.

Everyone was absolutely excellent. It’s the best car buying experience I’ve ever had.

Emily Lopez did the best she could and found the best car suited for me

The person helping me, Vincent was great and got me in and out. The recommendations for service were clear and quickly completed. Would highly recommend this dealership!

Best dealership in the Santa Barbara area, bar none! The salespeople are great to deal with. Alfredo is a gem. The service and parts departments are excellent. Weve always received great service from Justin and Jaime. Good people all around here!

Salesperson Daniel and Sales Mgr Cesar were both very helpful and enjoyable to talk to. My son now has a reliable truck to drive to work and college, and enjoy outdoors time with his wife. This, and an affordable monthly payment. When he picked up the truck, I haven’t seen a wide smile on his face like that for a long time. Thank you!!

I can’t begin to explain how amazing, easy and comfortable the process was for buying a new car. Luis and Marleny absolutely killed it from the start! Took no time at all and had me leaving in a brand new 2020 Nissan kicks 0 Miles! Doesn’t get any better than that! Being loyal Bunnin Chevrolet customers I was absolutely shocked with the service we received at Nissan. They went above and beyond, all this wasted time with other dealerships just go to NISSAN Santa Barbara!!!!!

Customer service is awesome! It was my first time getting an oil change at SB Nissan, they finished at the time they told me, and I received a free car wash. The employees are friendly and knowledgeable. I will definitely be back.

This is the second Car I Bought from themI Personally Know the Owner. Luis the Sales Manager, Heather The Finance Manager Throughout the Years we have Developed a Special Relationship. I am firm Believer of Patronizing our Local BusinessesThey Treat me Good. The Sales DepartmentThe Service Department and Parts Department are Top Notch.The MechanicsAnd the Office Girls. Everyone Plays an Important Part Wich Makes Nissan a PlaceYou can Trust. A Place well Run By DougIts Owner. A Humble Man Who Really Enjoys His Job.I Highly RecommendNissan of Santa Barbara a Place

Failed to notify me ahead of my service that extended warranty would not cover failed starter battery. Charged $120 to install and check new battery.Failed to check tire pressures. Check tire pressure light went on while driving home from dealership.

Its always a delight working with the service advisors at Nissan, specifically Vincent! Scheduling is a breeze, and its easy from start to finish.

5stars all the way. Jaime and Nissan service surpass my expectations every time.

Very efficient polite and experienced

My car would not start after having a wonderful weekend getaway in Santa Barbara. This was my families first vacation of the summer due to COVID-19 restrictions on travel. My car was towed to Santa Barbara Nissan for a diagnostic and repair. I fully anticipated a problem with the starter or fuel pump based on estimates from AAA towing.Turned out the problem was the fuel pump along with several other issues detected by the diagnostic test. The professionalism, customer care and support I received was exceptional. The Service Rep. Jaime completely handled everything with my warranty company, had all my repairs covered and returned my rental car to Enterprise. It was a pleasure working with Santa Barbara Nissan.

Santa Barbara Nissan is an excellent dealership. Sales, service and finance departments are very professional, courteous and customer focused. My family has purchased vehicles at Santa Barbara Nissan for years and are very impressed with the high standards of customer service.

This is my second car from Santa Barbara Nissan! I leased a 2017 Nissan Rouge Sport SL, and I couldnt be happier! Im so impressed with safety, comfort, and convenience this car offers. Cristy once again helped me, she is so wonderful and patient, and made the whole process so great. As a single mom, I am so appreciative of the integrity and courtesy of the entire dealership. Heather in the finance department was so nice, and explained everything to me. This is my daughters first car on her own, and everyone went out of their way to make it a positive and special experience!

Jaime is always my go to when ever I have any issues with my Altma. Hes always so helpful and honest!

Service dept team is great! Taking my car in to be serviced, is like going to the dentist....needs to be done - not knowing what else will be discovered and how much it will cost is the painful part. Dennis Montgomery with the service department clearly explained what was done and covered on my warranty and what should be done and to watch for. Thanks Dennis!

Had standard lube and rotation plus recall work, done very professionally and at a reasonable price. Jaime was very accommodating and kept me up to date on the progress. I always go back to SB Nissan for service.

I recently visited Santa Barbara Nissan and their service is exceptional. Vincent my service advisor Was very knowledgeable on what my vehicle needed He got me out just in time for work. They even washed my car!! 100% satisfied.

My wife and I own a 2011 Nissan 37OZ convertible which we purchased at the Nissan dealership in San Luis Obispo. The top on our car stopped functioning and, after Coast Nissan let us know that they would not attempt to fix the problem, I contacted Santa Barbara Nissan. While we were not able to fix the top itself due to engineering issues, the staff and mechanics at Santa Barbara Nissan were extraordinary, communicating throughout and getting us back on the road. Any further service on our Nissan will be done 100 miles away from now on, in Santa Barbara.

Excellent service. Easy lease-trade-in experience.Ill be back again for another in 36,000 miles. Thanks ! ! !

Good service and very friendly, polite employees

Courteous. Shop full of comedians and friendly staff. I love my visits at this shop💯🥰👊👍💜

I was able to make an appointment and come in for fast and efficient service. Great job SB Nissan!

I was greeted as soon as I arrived at Santa Barbara Nissan Service Department by a person who took my name and information. Jaime, the Service Advisor, then took over and made sure my care was immediately given to a technician. Jaime kept me well informed of the progress during the entire service time. And, they did all of the necessary work on my 2009 Nissan Altima to keep it in very good running condition for another year. I have always used Nissan Service for this vehicle, and it runs like a clock. Thank you, Jaime, and Santa Barbara Nissan.