All of the service personnel are always friendly and professional. When I arrived, I was attended to promptly. My Prius was ready within the two hours I was told it would take. Due to Covid, I wasnt comfortable waiting in the indoor waiting room so I sat on a wooden bench in the shade outdoors. For a 2 hour wait it wasnt comfortable.

Forest has so professional and kind when he explained what repairs were needed on my Prius. I picked up my car today after only one day in the ‘shop’. I am very appreciative of the time Forest & Matt spent with me. I give both of them 5 + stars!

Service rep Justin was excellent. Unfortunately a critical yet inexpensive switch that activates a buzzer if the drivers door is opened and the lights are still on or the key is still in the ignition and also turns on the interior light is no longer available. So the repair could not be made and I no longer have those protections nor the feature of the interior light coming on as I enter the car at night. This is not the dealers fault, but it is a decision made by Toyota to no longer supply this critical part.

Had a great experience purchasing our new 2021 RAV4 in the blizzard pearl color. My wife absolutely loves it! Kudos out to Alex Sanchez, product specialist. Excellent customer service skills! Keep up the good work.

I have suctioned side window shades.I took drivers side down to talk with Justin...that is when a picture was taken, showing no drivers side window shade. (I had set it on the passengers side seat.) When my car was returned, the side shade in the seat was gone. Because of the picture, showing it not on the window, they/Justin claim it was never there.I guess its gone forever.

A rare 5 stars for dealer service but they were super professional, realistic and timely in getting new spark plugs in my 2000 Tacoma with factory parts and she’s idling real well for a 20 year old truck. They gave me by far the best, most fair price in my research for the work. Rachel M was my advisor and she was no-nonsense, no hidden shop expenses just quality work in a timely fashion. If you have toyota it makes sense to hire people who are trained and certified by Toyota. I’ll be back, if it’s necessary this truck is a tank.

Toyota of Santa Barbara is the BEST! Andres Alvarez as his class certificate at Toyota says, is a MASTER. I just purchased a 2021 Toyota Highlander, all went excellent. Ive been a multi-Highlander SB Toyota customer, They all are fantastic there! Ive had all excellent! experiences with all of them! Im so honored.

I really liked the fast and quality service of my car! very polite and knowledgeable staff! everything was done on time and with high quality! I recommend to everyone!

It was time for a vehicle upgrade and I knew that a Toyota was the best option for me. I met with Tim Green and he patiently listened to my needs and concerns for this big purchase. Even despite the current vehicle shortage (and me not being the easiest person to deal with when purchasing a car, since I know a bit about cars and car dealerships), he worked to find me the best option and was real, honest, and up front with me about all the possibilities. He and the finance team allowed me some time to go and think it over before I made my decision. They even went above and beyond and got my car to me earlier than I expected, and took the time to personally walk me through setting up Bluetooth and all that. Im absolutely LOVING my new 4Runner more than I even thought I would and am glad I chose to close a deal with Tim and the Toyota team.

I was looking to purchasing a Toyota Corolla hatchback. Online conversation went good. I had asked for the numbers in the vehicle and no one got back to me. Manager was apologetic several days later but I had purchased a Honda Accord. I asked if he had any Tacoma’s as I was looking to purchasing another vehicle. He said he did. I sent him an email asking for the numbers for the cheapest TRD Off-road Tacoma that he had. Never heard back. So I ended up ordering a Jeep. I’m looking to purchasing possibly a truck at the end of the year. But I don’t think I’ll be purchasing from Santa Barbara Toyota until they are serious about selling vehicles.

Great job servicing my car. Rachel was kind and caring.

Bought my 2020 Land Cruiser Heritage from here in 2019, the transaction was seamless and oh so easy, they gave me a great price on my 4Runner on the trade in.Everyone from Mike Caldwell, Farrell Odendahl and Juan Beltran made everything so easy.I take my Land Cruiser there for service and would not take it anywhere else, (have been to a few different dealerships for service when I had my 4Runner and no one comes close to caring for your vehicle) Rachel in service has always gone above and beyond to make sure my Land Cruiser is serviced with incredible detail. Rachel goes over everything thoroughly.

Excellent service from Forest. Trustworthy outfit.

Done faster than promised. Great experience.

I was super stressed about losing my old broken car and searching for a new one. That was until I decided to check out what Toyota of SB had to offer one Sunday morning. And there she was! Standing out with her shiny blueprint/midnight black self. I never thought to consider a hybrid, but I was very impressed when I test drove it. Alex S., the product specialist, accompanied us and he was indeed very knowledgable, breaking down the concept a little bit and just showcasing all of the cars wonderful features.Alex ended up being our guy to follow through with the entire purchase process and was pretty straightforward on financing and did not come off pushy when we had reservations/contemplating things. He was a very pleasant person to work with and everyone else we encountered was friendly as well. When I drove my little Blueberry off the lot, she had a full tank of gas, was squeaky clean, and shiny :)If I was overflowing with cash, I would purchase again from this dealership. When the time comes, I am looking forward to having my car serviced. Im sure it will be as great as the service I received when purchasing the car.

Good experienceTodd service mgr explains all thoroughly

It was great service and super helpful, Mr Spiro was really professional and attended…. Thank you!!!

Justin, always does a great job. Keeps me informed with any upcoming services my truck may need and answers any question

Great service on short notice!My car wouldnt start and had to be towed in. Toyota of SB was able to take the car, diagnose and fix the issue on the same day!!Really appreciate the quick service to get me back on the road!

Took my truck in for an issue with my fuel gauge. Great communication as to what work would need to be done and when my truck would be ready. Very smooth process without any issues.

Today I had a routine maintenance afternoon appointment. I waited over 1 1/2 only to find out my car had not been worked on. I don’t blame your staff. I blame it on, they are understaffed. If you schedule an afternoon appointment, by that time the mechanic is already behind. Therefore I will never schedule an afternoon appointment. Only very early morning. Btw your staff was great if

Love Toyota Goleta!! Best way to keep my truck happy! But they should really bring back the courtesy shuttle, makes dropping off and picking up so easy, kind of a pain without it!

Toyota of Santa Barbara consistently offers excellent service. Tod Severson takes great care of my vehicles and helps make the experience so much better.

Forrest in the service department was fantastic from start to finish. It was a fast visit fortunately but he was thorough and kept me apprised about everything that they did and called me personally to let me know details and when it was ready for pick up. Thanks Forrest for taking great care of me and my vehicle.

Rachel and the service team are awesome! Terrific service! Highly recommend!

The work was done very efficiently and courteously. Rachel was very helpful and went out of her way to make sure I was pleased with the work. In addition to taking care of a major electrical issue, the dealership also buffed out my front headlights since the car was a 2005 Toyota and the glass was very foggy. After I got home I notice one of the lights didn’t look as though it had been fully buffed. I came back, brought this to Rachel’s attention and she immediately took the car to have the mechanic address the problem while I waited. The attention to my concern and satisfaction convinced me to again use Toyota of SB for my repair work.

The person who dealt with our problem was exceptionally patient and knowledgeable, and he answered our concerns concisely and convincingly. I would have given Toyota 5 stars, but, hey, its a dealership!

Excellent, quick, easy service. It’s nice to know that some things remain the same through life’s crazy events (like a pandemic). Toyota of Santa Barbara is a gem of a business.

Fast maintenence service. Friendly staff. Only about an hour for my year maintenance. Highly recommend!

Easy check-in and friendly service, despite being a walk-in and not having an appointment. Tod and the rest of the staff were great.

Tod- the service liaison assigned to me - was great. Despite the fact that my car in its 60k tune up needed addl services he managed to get the work done quickly and for less than he initially quoted. 5 stars.

I am so amazed and thrilled with the Goleta Toyota dealership! I bought my vehicle at a different dealership because they had the one I wanted in stock and it was worth the drive. I tried a different dealer that was very not on the level in my neighborhood and ended up having to find another place which is what brought me to the Goleta Toyota dealership. I’ve been with them for over a year now and every single time I go in I get exemplary service where it’s clear they have my best interest in mind for a long-term and not their quick make a dollar like a lot of other dealerships. They have helped me save my used car from many mishaps which is so important to me since I am a single mom And try to make every dollar counts. They are also very kind and pleasant and patient and spend the time to explain to me the reality of not only what to expect but how and what they are And try to make every dollar counts. They are also very kind and pleasant and patient and spend the time to explain to me the reality of not only what to expect but how and what they are Going to do and provide options of how to make it affordable or at no charge to me. I would highly recommend the Goleta Toyota dealership to anyone who is looking for a car with an honest long-term relationship to follow! 10 stars would not be enough.

Great service and staff. Will definitely keep coming here. Thanks!

Hector Tellez, Finance Director who is new, was quick to answer my questions and go back and get the answers to the ones he needed help with. He followed through with getting my service credit from car sale immediately and called to confirm the details of the transaction, thank you!

I’m a first time buyer and I’m so thankful for Hector and Alex guidance throughout the process. They answered every question I had and then some. They were very thorough in explaining everything to me. And made sure I got the exact car and model I wanted. I’m extremely happy with my experience at Toyota. Thank you Hector. Thank you Alex. You made buying a new car a breeze.

Very helpful and speedy! Love the guys at Toyota SB!

Everyone was very polite and friendly.My vehicle was ready at the time promised.They seem to be very Customer care oriented.It was a good experience. 😊

BEWARE!! This Dealer and it’s LEADERS are crooks, my lady went out and purchased a Certified Corolla, they sold her paint and fabric protection (Xzilon) as you see on the contract below this was promised at a later date. When she called to cancel and not get put on The sales manager Conrad and hector the finance manager mention they add in Detail so she couldn’t cancel. Not only does this contract say it needs to be applied at a later date.clearly they don’t want to cancel for a charge back. Finance products and markups are a fraud. If anyone of you paid a markup or were forced to buy something that you didn’t want and didn’t sign an Addendum sue this people. It’s not fair and it ain’t right. You should all be ashamed of yourself for taking advantage of innocent people .

The only reason I didnt give a 5 was the expense of Toyota trucks due to the computer chip shortage (due to Covid). That caused the prices to be higher (supply/demand). I had shopped at several other dealerships (in person and online). These guys were the best even though I had to travel a fair distance. I thought that Juan Beltran did a good job working with me. He was fair and knowledgeable. I had spoken with Mike, the sales manager, previously. We worked out a deal and the process was painless. I got home and discovered that I was missing one of the four adjustable tie down brackets. We texted Juan and hes mailing us the one that was missing. Really glad I made the trip. Never guessed thats where Id buy it. I will definitely start with Santa Barbara Toyota next time.

Nice team! Really appreciated the care and attention we received from Justin in the Service Dept.Bought my car on a trade-in here and dont regret it too. They are all pros!

Everyone we dealt with was very safe. Everyone was wearing masks, cleaning everything often, and very respectful of social distancing. This was on top of being helpful and nice as well. Special shout-out to Alex and Tom, who were particularly wonderful. We most certainly recommend this dealership to others.

Oil change on Lexus ES350, 2010. Rachel informative and efficient. SB Toyota is my go-to place for regular maintenance.

Good service. No surprise costs. Ready on time.

Toyota service team is the best. Super friendly and professional. Justin was helpful.

Very quick and efficient service. Dropped my car off in the morning, they had the part, and picked it up by 10am.

Santa Barbara Toyota is a well organized service department, I have always been received on a timely manner. The staff has always acted professionally and treated me respectfully. I highly recommend Santa Barbara Toyota.Respectfully, Michael G.

Service Rep Forest Creasy is very personable, courteous and knowledgeable. However, someone took my drivers floor mat and just tossed it in the back of my RAV4 dirtying a couple of clean towels back there. Could they not have taken a little bit of care and simply set it down upright to avoid spreading the filth?

I have a lease with them and I come a couple of times a week for service. Everything has been easy and the staff is really nice.

Alex at Toyota was super thorough and his follow up skills are the reason I purchased the truck that I wanted. From finance to purchasing, it was the simplest process I’ve ever had when purchasing a vehicle. I highly recommend this dealership.

Honest and friendly staff, they kept me informed while my vehicle was being repaired, and never once did I feel taken advantage of. I’ve been using Toyota of SB for years, and will continue to do so.

As usual, I received outstanding service, quality and communication during my visit to Toyota of Santa Barbara. Forest Creasy my liaison, was attentive, clear and professional. It’s always a relief to know my Sienna is in the hands of such outstanding mechanics and staff. This is our 4th automobile purchase from Toyota…no one can beat their prices, friendliness and professionalism. I’ve never had a breakdown using their yearly bumper-to-bumper inspection service! THIS IS A FIVE STAR EXPERIENCE- every time I visit.Thank you Toyota!!~Elizabeth Ballew

Excellent and fast service. Justin and the rest of the crew were extremely helpful and efficient.

When I called about a vehicle which I was extremely interested in, I was told that the vehicle had been marked up to 70k.. this is definitely more than 10%, which is called price gouging and illegal in California. So sad, I was ready to purchase the vehicle today andgive a decent down payment.

Serviced my car this past week, staff always very welcoming and helpful. Thank you, Tech Juan Ramirez and crew for taking good care of my service appointment.

Justin is always there for usHe does a great job and really appreciate the calls if there is any extra things that need doing

What a great experience. Toyota of Santa Barbara service department is such I will oiled machine. Ha! They are very professional but friendly, efficient and effusive. Todd was exemplary, and the rest of the staff we’re on top of everything. There are a lot of people at work doing their job!

Forest always takes excellent care of me and my 15 year old Highlander Hybrid. This is the best car I have ever had and has been serviced and maintained exclusively at Toyota in Santa Barbara. Thank you so much for 15 years of amazing service!

The seller broke my trust by calling me when I asked him not to. He called me and had his manager call me about buying a car there as well. I would have much rather worked with the Manger because he was more in the moment compared to the sales rep that I had. I would have preferred an email over any phone calls. I had to literally tell the seller to stop calling me. They are hard sellers that enjoy a good mansplaining to a woman like me. Also, they asked for way too much personal info from me when there was no car I was even sure about buying yet. The car I had initially showed interest in, was sold before I drove out there, and they failed to notify me of that before driving out there. It gave me a disgusting feeling in my stomach, giving them my personal info after they sold the car I wanted and they tried to force a less valuable car on me. Also, the choice of all Spanish music in the sellers office blasting while I waited is just not my cup of tea.

They basically stole $1,500 from me. They took my clean fuel reward rebate and put it into my purchase without telling me. I wouldnt have bought the car if I knew their offer included that rebate. Of course if I read the 50 pages of documents I signed, it probably said it in there, but who reads that? They knew they were ripping me off. I got neither a big city deal nor a home town feel. Go elsewhere.

This time I was very pleased with their customer service. The associate was professional and listened to my needs.

Justin shores, as always, took great care of me. I never get anything but the best from Toyota of Santa Barbara.

A bit busy not too bad. I had an appointment for oil change at 7:45 am. My car was alldone about 9:30. Nice people, good service, free coffee in the waiting room, clean bathroom, and all highly conscious of the virus spread. I felt very safe. I am from Washington State and not a normal customer of the establishment.

My appt was for 7 30 am, but service did not begin work untill 8 30 am while I sat and waited... Not good.

Angel and Alex were amazing! They did an excellent job of helping me select my perfect car. They answered all of my questions in high detail and got me a great deal on the car. I am beyond excited for this car to be apart of my life and I owe it all to them!

One of the best experiences I’ve had at a business, period, let alone a car dealership. I expect spectacular customer service and what I got from Jesse and Jayson was beyond what I could even imagine. These people care.

Today was 5 star service. I was really thankful for the way they took care of my car. I came in for routine maintenance like oil change and got tire rotation, my filter changed, window cleaned included. Chris helped me a lot and gave me discounts too. Great service for a good price.

Service Specialist Justin Shore is simply amazing! Knowledgeable, honest, caring, sensitive to my needs and time, Justin has made me a loyal Toyota fan. I never used to use Toyota service - I’d only use a private garage - as dealer garages often is expensive and uncaring. Not the case with Justin or Toyota of Santa Barbara. I’m a fan and keep coming back!

The service at this Toyota dealership is top notch! Fast work and take friendly responsive people.

Rachel did an excellent job as my service advisor. Communication was clear and concise updates with accurate timelines. Thanks for everything, job well done!

Great service - from drop off to pick up. Welcoming, professional, and proficient.

Thank you for the good service that its provided for my car & the friendly people from Toyota service

Excellent service I got basic maintenance done within an hour.

Wow! Tod in service is a caring & competent professional. I felt taken care of as a customer due to his knowledge and efficiency. Thank you!

I stopped by today to ask a few questions and I can not speak highly enough of Juan who helped me. He went very out of his way to answer all of my questions and helped me solve a long term issue I had with cleaning some crud off the roof of the car.

Kudos to Justin!! We arrived without an appointment and we had told him about our experience with our towing company. He politely checked us in and kept us updated all afternoon.Our experience with Toyota was top notch with the help of Justin.

I dont ever write reviews, but the absolute lack of service provided by Tom Z (Sales Manager) at Toyota of Santa Barbara was appalling. I came into to test drive a used vehicle on the lot (2018 Subaru Outback) and gave them an offer. I had to leave, but received a call from Tom that afternoon and we finalized a price for me to purchase the vehicle. They were going to sell the vehicle to another dealer, but Tom verbally committed to selling me the vehicle and stated I could come in that evening to do the paperwork - no rush needed. Roughly one hour later after Tom had said the vehicle was mine, I received a call from a lower associate (not the Sales Manager) at the dealership that the Subaru was being taken off the lot. Toyota of Santa Barbara sold the Subaru to another dealer out from under me. Tom then offered to sell me a higher mileage, lower trim Subaru Outback for $500 less than their asking price. Not exactly a sweet deal. Tom would not do anything else to fix the situation and wouldnt even apologize in person when I showed up. This shows either complete incompetence or purposeful negligence on his part.Ultimately what happened was completely legal, but customers keep your business going - not other dealers. I will never to do ANY business with Toyota of Santa Barbara, and please AVOID working with Tom Z.

Juan and other Toyota SB Crews are excellent folks. It was the most pleasant and friendly dealership experience I had yet. They tried their absolute best to meet my demand and make a fair deal on new manual Tacoma. I would definitely return in future if I need another Toyota vehicle.

I had a great experience getting my car serviced at Toyota of Santa Barbara! The staff were friendly and cordial. It was easy to schedule an appointment online and the whole service took less than half an hour while I waited on their Covid-safe waiting room/patio. Because my 2020 RAV4 Hybrid is covered by Toyota Care, the whole experience didn’t cost me a dime. I hate having to go in for routine car maintenance, but this was a great customer experience.

An appointment for a duplicate slide key (with no remote) turned into a 2.5 hour experience. It is my understanding that the programmed key takes 30-60 minutes total. Interesting because I saw my car drive by 30 minutes before it was ready which leads me to believe it sat for 2 hours, even with an appointment and me arriving on time. I was then given the wrong paperwork to sign followed by being guided to the wrong car. Mine was not in sight! The good news is 1) Rachel remained professional and 2) the key works.

Cooperative staff and fast service. Verry professional.

I have been using Toyota of Santa Barbara for over thirty years and, despite going through a change in ownership a few years ago, have always provided first rate service. Their service advisors are always friendly and helpful, as are the technicians and store men. Work is completed on time and, in non Covid times, they provide an excellent shuttle service for their customers.I plan to continue using Toyota of Santa Barbara for as long as I own Toyotas, theres no reason not to.

As always, Tod was kind, personable, and helpful. He made an effort to get me a lower price than originally estimated. He was responsive through text messages the whole visit.

Advisor was very good. Mechanic was excellent.

Took my car in for an overdue job of correcting 4 recalls on my ‘09 Toyota Yaris. I had a great experience working with Todd who was extremely helpful in keeping me updated & thoroughly in the loop while my car was kept at the dealership overnight. Overall it was a great experience! Thank you

Our experience was phenomenal from the moment we began shopping for a new car until we took delivery. And we are sure we will continue to be supported as we have questions about our car. Dealing with Tim Green was outstanding and I highly recommend seeking him out if you want to buy a car.

Toyota of Santa Barbara is great, I work with Todd from the service department and he does a great job in keeping me informed about the work on my car. Whenever I leave I feel completely satisfied!!!

Wonderful customer service and experience. My wife and I have been looking for a car for months and we finally found it at Goleta Toyota. Our sales rep, Alex was awesome. He walked us through every step. Whats more important, is my wife is happy and thats a good thing. Thanks again Alex for your patience and providing us with a beautiful 2018 AWD hylander.

Great service, and they run a really tight ship here.

I had an excellent experience working with Justin at the service department. It is probably well known that dealerships make their livelihood on revenue from the service side of the business more so than car sales. However, in helping on the repairs of my Sequoia, Justin made every attempt to minimize unnecessary costs. I want to keep my 07 running a little longer, in lieu of a truck payment.A front lower ball joint had failed, causing the right wheel to break away, held only by control arms at that point. To prevent further damage, the mechanic replaced that part where the vehicle sat, as placed by the tow company. Only then was the vehicle driven into the service bays, where the balance of repairs were completed.A speed sensor that had appeared damaged, turned out ok. That saved about $500.As a side note, the 2000 something Tundras and Sequoias will go over one million miles, same motor and transmission. Several have made it, the owner receiving a brand new truck from Toyota in exchange for their 1,000,000 mile vehicle. Look it up. The 4.7 motor is the bomb though.You just have to replace some components along the way.Word to the wise.

Justin explained what needs to get done clearly.. this remark is coming from someone who knows nothing about cars. he seem sincere and trustworthy. im coming back for sure.

Pricey Parts for the DIY GuyCould use a good dusting on the shelf items that havent sold

I needed a new battery for my Sequoia. I drove in and out in about 45 minutes! The staff were all really nice and I received a text promptly when my car was done. I will definitely go back for future problems

A big part of buying a car is getting it serviced. I choose to service my car at the Toyota dealership. The reason i do this is that my service writer, Justin Shores, does such a great job. Always follows up on any questions, promptly lets me know when my car is ready. Because of him, I would have no problem buying my NEXT car at ToSB again!

Toyoto of Santa Barbara are the best. My used car was detailed and made sure mechanically there were no problems. Sales was courteous and fast. Get your car here!

The most friendly people when we got there. They also got the car done earlier than expected. Great place to take your vehicle!!!

Came in for routine service. It was busy & took a little while at first, but my service advisor took care of business and got me back on the road! Felt like they did a great job & my RAV-4 feels like new again! Thanks!

Parts Department get 5 stars plus ➕, facility is dated, but still quaint, restrooms are clean

Toyota of Santa Barbara Toyota Of Santa Barbara always seem to steer me in the right direction when it comes to my car or truck. The person I deal with there is Todd. He’s very professional, knowledgeable and courteous. It seems to be a very well run organization. I must say Toyota Of Santa Barbara is lucky to have an employee like Todd. He is excellent!

Rachel in the service department is awesome!

I’ve always been satisfied with the service. However I’m very baffled! The service agent said the air filter was missing on my Scion. I purchased the car at Toyota of Santa Barbara and since, they have done ALL maintenance. So what happened to the air filter?