I have a great history with Doug Henrys service department. This time it was a oil pressure sensor and it took some time but my issue seems resolved and my car is running awesome. Ill continue to trust only Doug Henry with my Cadillac :)

DOUG HENRY BUICK GMC DID A GREAT JOB ON MY G MC TERRAIN EVERYONE LIKE IT, I LIKE TAKING MY VEHICLE TO THEM, THEY TREAT YOU LIKE FAMILY.VERY FRIENDLY, EVEN THE CLEANUP MAN SPEAK TO YOU ASK HOW OR YOU DOING CAN I HELP YOU WITH ANYTHING, THE WHOLE ATMOSPHERE IS GREAT MR HENRY KEEP UP THE GOOD WORK.

Brandon was great to deal with Took a little longer than expected for us to get our payment from insurance and they held the vehicle for us until we had that money available for the down payment. Brandon was always professional and courteous. Great buying experience with everybody involved at Doug Henry

Absolutely love doing business with Doug Henry Buick GMC. Just purchased my second vehicle from them in a year. Great experience both times. Go see Brandon Parker and the rest of the gang at Doug Henry for your next vehicle needs. Thanks Kevin and Andy for what you guys were able to do.

Great customer service and a friendly staff. Nice lounge area with TV

This was a great experience, no pressure from anyone and they worked to my standards. Very much appreciated everyone that helped us.

First of all someone from the dealership gave a complete strange my wife’s cell phone number. Second of all the service attendant, Cindy was less than professional. She did tell me that we need tires however I will not be purchasing them from your dealership. Hopefully you can regain our friendship.

Dropped car off before 10 for service and detail. Called at 1 still hasnt been in for detail. Had to wait till 4. Car was NOT detailed well at all. Cubby in door, cup holders change holder not cleaned. Back not vacumned. Not clean around steering wheel. Terrible job.

Service went great but they still Caint figuar out my misfire and want 700 to do plugs and wites

They kept the car for 2 days but did offer us a loaner this time. It works somewhat better but it hasnt been hot, hot yet. It was the same problem all three times and our question was and still is why didnt you fix it right the first time? That being said we like to take our work to a dealer who deals with the kind of car that we have. Maybe not so much anymore :-(Still not fixed. An expensive lesson learned ❓❓❓

Lied to me twice telling me they had worked out the payment I requested to keep me on the hook. The second time they set me down with a payment 250 over what we asked for. When I said we couldnt afford they the guy said the bank thinks you can. Also I was told the night before they had the payment I wanted worked out. We went the next morning only to wait over three hours. Turns out they never had it worked out and where still working on trying to get the deal. You see the night before I was frustrated from 2 days of dealing with them. I told them they had the rest of the night to work it out or I was walking. So the salesman text me just before closing telling me they had it done. When I asked what the payment was all he would say was in the 400 range. They ended up putting paperwork in front of me for a 700 payment. I admit what we asked for was gonna be hard to get. I did tell them that from the start. They wanted to try ofcourse. If they had been honest and not waisted 3 days of my life I would have give 5 stars. I went straight to Deacon Jones Nissan and drove home in a new Nissan truck instead. I still didnt get exactly what I asked for but they where upfront and honest from the start. I gave a little on the payment and a down payment and they worked hard to make it happen. I was there about 2 hours versus dealing with Doug Henry three days and hearing nothing but lies. If they had been honest I would have offered the same down payment and upped my payment cap. I would be driving a new Chevrolet/ gmc which is what I always dreamed of. Very disappointed but loving my new Nissan and my deal. Response * I assure you I visited Doug Henry Buick in goldsboro. I know you also sell used vehicles. I was offered the burgandy 2015 gmc Sierra and then a used 2019 Silverado. I have pictures and paperwork to prove I was at your location. I am very sorry to I had to write this review as I have always been a Chevrolet/gmc man. It would be very hard to win me back over unfortunately. I have included pictures of both vehicles I was offered. I test drove them both and was approved for both. Your system maybe has a flaw?

All work was completed in a timely manner, work was excellent, and all staff were excellent. I was treated as a customer should be. Very satisfied!

I love my new vehicle and am greatly appreciative for Michelles help throughout this experience! She went above and beyond to help me. Ive never had such a positive experience from a dealership before, and I didnt even have to go into the dealership! Michelle delivered everything to my door with a smile. :)

Super friendly and very informed staff!! Will always take my truck here.

Did an awesome job repairing the right side of my F150. My problem is the door handle on the inside was broken during this time and my tie downs are not in the bed but in the body shop mans took box. Been 5 weeks now.

I needed a new vehicle, told them what I could and couldn’t do and they made it happen. Thanks to Yancy my salesman and to finance Manger y’all were great. Thank you so much!!!!

The service manager was really a pro explaining to me its a Saturday and its a small staff and he did his best to get me out quickly. I appreciated it.

Our second vehicle, well pleased. Outstanding customer service, both sales and finances

We had a transmission replacement. It was completed in two days. The price was very reasonable. Great customer service.

I was just randomly looking at cars online and called the dealership up 45 minutes before they closed to see if this car was available and it was. Went up there to look at it and loved it. Had to come back Monday to test drive it and talk numbers due to the car not fully being ready to sale as they just got it in. But the whole time Yanchy and the PreOwned Sales Manager were amazing explained everything great, helped get me the best deal and financing available to me. I was not rushed through it was a nice and friendly environment and that can be hard to find in a dealership that just wants to push out numbers and not know anything about their customer.

I had the worst experience purchasing a vehicle from them. I test drove a vehicle that had just been turned in, so I had to wait for it to be serviced. While being serviced they noticed that there was something wrong with the air suspension (it’s a Jeep Grand Cherokee Overland). Once finished in repairs we drove it again. Everything seemed fine. But just one day after purchasing the Jeep it gave me a warning saying “immediately service suspension “. The very same suspension that they serviced. So they took it for a day to see if they could have the warning light turn off. Shocker you can’t do that. Then I had a family emergency that took me out of town for 2 weeks. While out of town the headlight quit working, but then suddenly came back. Then a check engine light came on. Then on my drive home since the suspension isn’t working properly the tire hit the tire well and damage the front bumper, cracked the wiper fluid Reservoir, and ripped apart of the fender off. When I went back still within the 30 days they told me there was absolutely nothing they would do except a trade me out of that vehicle. I wanted to know what it was going to cost me more to get the same features that I have in this vehicle in another. They told me it would be an extra few thousand dollars. I hope that those that read this see that this is not the dealership to deal with they do not deal with their own mess ups..

Very friendly staff and good service

My Terrian looks brand new after the repairs that were made, The staff was professional and always willing to help. I will recommend them to anyone. Thanks

Andy and Kris were phenomenal in this adventure. I have bought 8 vehicles in the last 10-12 years and this by far has been the best experience. I did not get the run-a-round that you find in most dealerships. I told them what I wanted and what I could do, and they worked it out. I would like to say thank you to both Andy and Kris for the time, attention and courtesy they showed.

Will post more after my husband discusses our third time having AC work done. Still doesnt work, maybe its worse than it was. $780 later and now say it could be $1500. Why didnt they fix in the first place. Will update tomorrow.

I was very satisfied the job .. everyone was so nice.

Everyone was very perfessional and helpful. I didnt know about the perks I was allotted having a certified vehicle. These items were checked into and explained. I appreciate the information.

I enjoy coming to Doug Henrys Service Dept. Good People, great quality service!

I have purchased all of my vehicles from there. The service has always been excellent.

I had my Buick Encore serviced and tires changed there. The staff was knowledgable and helpful. The service was quick and the waiting room was clean.

I have been coming here for a few years and the service staff are wonderful. They all do a great job! Especially Marilyn, Richard, and Cindy. Thank you!

They were able to fit me in when my oil change light came on

The sales person was wonderful. I told him what I wanted and that I only wanted to come in one time. And he made it happen. I have never had a problem.

Very disorganized. People had been there all day waiting for their vehicle. Waiting area not clean and very small. They were over booked with service apts. We left and went to Deacon Jones.

Great service as always

Outstanding Customer Service! -Dr. B

I was met at the door of your dealership by my salesman, Yancy Musgrave. I must say Yancys service and assistance from beginning to end was remarkable.Thanks to all of your staff at Doug Henry. Yancy Musgrave and the financial manager Ronail Coleman, I truly appreciate your help.

Work was completed without a long wait time. Staff were professional in dealing with my wife who took the car in. They kept her informed as to what services they were performing.

We always get Excellent service

Pablo was very helpful and knowledgeable and kind and he explained everything about the car that he sold me..I was well pleased

Great service experience. I recommend Doug Henry GMC to anyone needing service.

Prompt, and excellent service. I didnt have an appointment, but they still treated me like I did.

I have been taking my 2008 Cadillac DTS to Doug Henry for service since I purchased it and you all have fixed anything that needed repaired and informed me of any needed service....and then helped me to schedule an appointment conducive to my shcedule. And the icing on the cake is Rip Thompson works there and hes one of the best GM/Cadillac mechanics in NC. Bravo Doug Henry.....keep up the good work and Ill keep coming back :)

The people there were friendly which help my mom not be so nervous and we could get a car

Check engine light came on, took it to the service center with no appointment. Turned out to be a recall. They had me in and out in 20 minutes. Excellent service!

Ive always enjoyed Doug Henry but this time around not so much. To check a a.c. on a SUV would of cost me 230. So another dealership did it for 115.

Fast service, didnt have to wait too long. Friendly staff.

I just purchased my first new car ever, from Doug Henry. I had a wonderful experience and am extremely happy with my car. I have now become a D.H. fan for life as they took great care of me. From the trade in of my car, to the friendly, helpful staff, I have nothing but great things to say. I will definitely be back.

Great experience and value. Cindy and Joe were fantastic. Bought 4 new tires.

When I called for an appointment to have my oil changed, I only had to wait a couple of days and the lady I talked to on the phone was friendly and polite. When I came in for service I was waited on right away with a smile. While I was in the waiting area, people checked on me and offered me coffee. Someone found me a pen so I could do my puzzles. The service was completed quickly and the check-out process was quick and easy also. Everyone was very pleasant.

We drove 75 miles to look at a late model used truck. When it was pointed out that the right side mirror was broken the price effectively went up. The sales manager Dion has promised to fix the damage to the front and rear bumpers on the phone. When the broken mirror became known the front bumper could no longer be repaired. BAIT AND SWITCH on a deal on a $39K truck. Don’t waste your time. These guys are maintaining a bad reputation for car sales when I thought the internet was providing more transparency.

So I received a call from a Gentleman name Yancy saying he received some information on a vehicle I was looking at. He was very professional and patient over the phone he answered all my questions and what he couldnt answer he partnered with a manager. Truly I wasnt even in the market for a new vehicle but the experience I was receiving made me take a second thought. I do not live in town so Yancy brought the vehicle to me personally and made sure I was satisfied. I love my new vehicle and Im even more impressed with the professianlizam I received. I would recommend this dealership to all my friends and family. Stop by take a look and ask for Yancey tell him I sent you. Thanks Doug Henry and Yancey I truly appreciate you.

Kinda a meh experience so far, emailed regarding my interest in a 2019 GMC Sierra SLT. The sales manager emailed me back and I was working seems like a good guy. Wanted to call and see about pricing information any additional discounts I could look into as well as how much my FedEx employee discount would be and if I could apply it towards a gently used vehicle or if it could only be used on new vehicles. Have a budget in mind and going to put down 20-25 % of purchase price at signing. Called after work one day the manager was out, salesman wasnt much help at all just went into how the vehicle has many people interested and the price was pretty much the price and trying to negotiate at all wouldnt be possible. I know what Im looking for and need the multipro tailgate because my girlfriend is disabled and it would make everything so much easier. Can honestly say just disappointed in the lack of trying to even get my questions addressed and was told to drop by. Well living 600 miles away makes that difficult and delivering essential goods to people 40-60 hours a week makes that a challenge. So like I said kinda meh and the search will continue.

The young lady that checked me in on Saturday was very polite and the technicians got me in and out in the time that they said they would. Very satisfied!

Bad service. I tried to talk to the manager to solve some issues about financing with a company I am already being finance with another vehicle and they just did not want to work things out with us. We are financing to better our credit scores but we had the money to pay in full. Hispanic community Do Not Consider Going There.

I had my car serviced yesterday in a short amount of time very pleased with Doug Henry Buick of Goldsboro

Took our Denali here today for an oil change and tire rotation. The service department staff were very nice. The only I did not like was when it’s time to take your payment, they take your card to a back room that you can’t see and bring the receipt back to you to sign. Also they only have one keurig for coffee In the waiting area and that’s it. Honda dealership has snacks, coffee, and water bottles for their customers in the waiting room.

The service was fantastic from the moment I walked in the door. They kept me informed every step of the way and handled every detail with the insurance and rental company. When the repair was complete the workmanship was beautiful and my vehicle was spotless, in fact it looked like it just came off the showroom floor. I cant express enough how impressed I am both with the care given to my car and to me as a customer. Outstanding!

My wife and I came here to do business with the Smith brothers. We ended up purchasing a new GMC Acadia. My wife loves the new car. We would not have purchased if they had not been willing to haggle. Thanks Frank Smith for making the process bearable. Prices here are better than its competitors.

We buy new cars every year or two and this was by far the worse dealership we have ever dealt with. They advertise one price with all kinds of incentives and even after asking the sales rep if that was the price it would be offered for they came back with a price $5800 higher then the advertised price. He then tried to say read the disclosure which says nothing other then you have to meet certain criteria which he assured us we did.Spent almost two hours there and they were in no hurry to do anything. We finally left after they were just sitting around waiting for the new GM to come up with a figure and then we get one that is no where near the advertised price. If you want a Buick go somewhere else where they want your business.

Always pleasant, professional and willing to answer your questions. It has always been convenient for me to get appointments and repairs in a timely manner. Much of my experience has been with the staff in the service department and, in my opinion, the service department determines the character of the entire dealership.

Friendly staff, nice waiting area and a clean facility.

Fix my problem with my GM vehicle. The guys and gals that work here has the most experience and knowledge of any dealership that I have ever visited. Im 49 years old and was born in the automotive industry. . If you want it done rite..this is the place.

Just went for some technical help for my truck. Had to reset a code after replacing a bad transmission sensor. They brought us into a comfy room and took care of it in just a few minutes and didnt even charge. Definitely customer oriented and were I not leaving town, Id definitely do business with them.

The service department needs more trading as to talk to customers and to learn how to call in warranty service so that the right words are used so that the customer can get there vehicle repaired without having to pay anything, especially when the customer have purchased an extended warranty package that is supposed to cover the vehicle from bumper to bumper. Secondly, Doug Henry Buick GMC dealership should provide loaner vehicles that includes GMC 1500 trucks, especially when you drop off a truck for service the customer should get a loaner truck in the place of the vehicle being worked on, so that, it does not inconvenience the work that the customer does for a living. These trucks are not cheap like the Denali that I drive.

My husband & I have been looking for a truck to pull our toy hauler travel trailer and we left the same day with a 2018 Chevrolet Silverado 1500 5.3L V8. The truck is very nice. It looked brand new. One owner vehicle. Everyone was super nice from the front to the back. If your looking for a nice truck, stop by Doug Henry Buick GMC of Goldsboro, NC.

Deceptive and shady would not recommend

Had to have an estimate performed on my vehicle. Everyone was very polite and friendly. All business was taken care within an hour. It was a very pleasant experience.

We bought our Acadia from them about two months ago. They hadnt detailed it yet but said we could bring it back and theyd have their best guy details on Tuesday. It was super inconvenient for us to bring it back on a Tuesday but we did. Their detail included and exterior wash with an interior vacuum only. In my book thats not a true detail and if wed have known that was all theyd do we wouldnt have wasted our time and wouldnt have bought the vehicle from a group that doesnt honor its word.

I was really excited to get my car back with the air conditioner working in the back seat. They did an excellent job in a timely manner. They even surprised me by detailing my car for me. I wasnt expecting that extra benefit! That was awesome! They went the extra mile to please this customer! Kudoos Doug Henry!

There are some high parts cost and some people can maybe cut a deal somethime. That is always welcome!!

I purchased a car from this dealership and the Smith brothers around the end of November. Besides the typical salesman stuff, I thought the deal went well. However, after I purchased my car and drove off their customer service went downhill fast. Before we made the deal on my car, I was told by the Smith brothers and Don Hall that they would order paint to fix a couple of rusty spots on the front. Everyone said this was not a problem and they would have it taken care of. Well, it is now February and have I received any paint…NO! I have been to the dealership at least four times now (I also live an hour away from the dealership) after being told the paint would be in, and yet it is never there or someone else has it off site. The first time they told me it would be, I arrived and they hadn’t even order that paint yet. Then I went back a couple more times and guess what… still not in. Finally, they get the paint two months after buying my car, but for some unknown reason the person that has the paint is in Raleigh (still cannot even begin to understand why they would allow someone in a completely different city have the paint, but at this point I am not surprised). I was given his number and tried to call to set up a meeting so that the spots could be fixed ad guess what, he doesn’t answer and you can’t leave a message. I went back to the dealership AGAIN on Monday of this week and was told that the guy with the paint was on a job and that he would call me that afternoon…..well 2 days later and still haven’t heard from him. Needless to say, I am extremely fed up with the Smith brothers and this dealership. If you ask for something to be done by these people, DO NOT EXPECT them to ever go through with the deal they made you.

Good deals, nice people and a smooth transaction.

Once again I have received great service from the service department. The service department is always so nice to me and fast to take care of my truck. Thank you everyone.

Purchased a new 2019 Silverado from Doug Henry in Farmville. Check engine light came on at 2,300 miles, the day before Christmas. Preparing for Christmas travel, called the service department in Farmville and they didnt have time to pull the check engine code so we would know if it was safe to drive or provide a loaner. However, Richard at Doug Henry Buick GMC in Goldsboro was busy too, but he made it happen, he found time to help us out. Thank you Richard. Great customer service!

Convenient and friendly service.

Great dealership, very nice employees that knows the products and this will be the next place i buy a new car or truck from. A1 service dept! Couldnt ask for a better place to get my truck worked on. They treat you like your family and they take care of you. Thanks Mark

I recently purchased a used vehicle from Doug Henry and had a wonderful experience. Today, a minor problem occured with my car. When I called the service department, they fit me in their schedule a few hours later. When I arrived at the dealership, both the general manager and the service department showed top notch customer service. They were quick and courteous; I was most impressed and will recommend this dealership to anyone looking for a new car.

I saw a preowned white Toyota Solara Convertible we liked online at this dealership. I called ahead to make sure it was there. (It was). I drove down from Raleigh and took a test drive with Jenny. Very laid-back, no pressure experience buying a car. Jenny and the staff worked with us to get us in the car that day. Wife loves it, so I have to.. ha. I would purchase from them again.. thanks Jenny!

I have owned my vehicle for less than a year. Bought certified from Thompson. DH is the closest dealer and they are the only ones to have serviced my vehicle. I thought they were honest until they told me that I put FixaFlat in one of my tires and would therefore not honor the tire sensor warranty. Phoned Thompson and the service technician has no record of them ever having to repair a tire. However, DH found a screw in one and supposedly replaced my tire. I know I have the receipt that shows I paid for a new tire. I wonder how FixaFlat got into my tire?

Service was great & staff was kind.

As usual, great service all around. The Acadia looks brand new. Youd never know someone tried to rip the front end off. Thanks again!!!

We purchased a 2016 Nissan Altima today and received excellent services especially from Frank Velotta and Jessica ... Thank You for all of your help .. We love our new car !!!

I guess the only person who respects a disabled veteran at this particular dealership is a fellow that works in the sales department and he even brought me and my boy a bottle of water...and the sad thing is that I was dealing with the service department which showed barely a smile on their faces much-less respect for a veteran...

I was worked in an I didnt stay there no longer than an hour

Low pressure sales people. Fair pricing on new vehicles. Slow doing paperwork lol.

Truck-shopping at Doug Henrys Goldsboro dealership was a great experience. The GMC selection was very good but the staff is much better. Salesman Kyle Iversen was friendly and professional. He helped us to make a deal that we felt was fair to both the dealership and to us. In fact, the entire sales staff was friendly and helpful (especially Hurbert). Working with management was also very easy. Dion Fain and Frank were knowledgeable and professional. Shawn Edwards, the body shop manager, went out of his way to take care of adding a bed liner the very next day. Also, I want to say that the service department is an asset to Doug Henry. We use them for maintenance needs for our other GMC vehicle.Finding a new or used vehicle is easy. There is a lot of inventory at a multitude of dealerships, but finding a great dealership is rare. The Doug Henry Goldsboro dealership is a rare pleasure.

Great people. Whole staff came together to get us in the car we wanted! Doug Henrys will be my first choice on any future vehicle purchases.

Very nice and work very hard to get what you want. Will do business with them again!

Got good estimate for car damages. They seem to be pretty good at estimates.

It was a simple oil change and tire rotation. As usual the service is prompt and the waiting room coffee was hot! No issues at all.

Cindy was very helpful and pleasant!

These people do dirty business... They pulled credit without telling us how much for the vehicle or how much for the trade-in do without being clear on pull in the credit. We were like a mushroom buried and poop in the dark.. this place is ridiculous and I do not suggest you do business with them. they do not clearly State what their intentions are. and after they ran the credit without us realizing thats what they were doing we found out they were running it for a vehicle we didnt even want.

Staff is very friendly, very knowledgeable about their product and go out of their way to make sure we were satisfied.

These guys are the best. We gladly drove an hour from Spring Hope just to do business on their lot. Wish I could give you 10 stars!

The staff are always so friendly and courteous. Would definitely recommend this dealership to friends.

1ST TIME BUYERS BE AWARE!!!!!!!!! They take advantage of young, vulnerable, and buyers in need of a vehicle. They sale vehicles for double their worth and will put you in financial bind. the goal is to sale vehicles .... I get it but for those who dont know the business, they will literally LIE to get the sale. morally its wrong but just get a second opinion when doing business with this company. more then likely your being bamboozled

Theyre always helpful and courteous here. And the service keeps my car running and me coming back.

Wonderful people and super helpful! Go see them before you make any purchase.

Great friendly knowledgeable staffCan work that pencil magic.