Fabulous! Prompt! Professional! Helpful! And Cool! I would recommend Jans to anyone with roadside needs in the SGV. Really bailed me out. Simply the best!Your huckleberry 🖤🎱🤘

Im very very satisfied with the services I received since I walked in the young lady helping mr was so helpful, polite and nice.And while I waited for the vehicle the gentlemen that brought it out was also very nice he waited there ti make sure car would start and that everything was in order wished I would have gotten both there names. Very happy and pleased with service

Ive never used them. They were called due to a mini van thats used for dead battery. (Monday of this week). The driver was VERY RECLASS AND ALMOST RAN INTO me 2 times. The THIRD time for in front of me and jammed in brakes. I called Jans towing. Very polite. Sent picture of this idiot driver. No call back!! THOS COMPANY TOWS FOR THE POLICE??? 👎

RIck was extremely professional and took great care of our classic Ford.

The items left in your vehicle are definitely not guaranteed to be there when you pick it up from Jans impound. And when you call them on it, they ban you for life & dont address the problem. Thieves work there . Be careful.

The office personnel especially the lady that I spoke with, was extremely RUDE, unprofessional and out of control.I dont know if its because they dont get paid enough or whatever the reason is, these people are not happy to be there; they yell at you, hang up on you and if you try to call them back they block your number.Their driver John was the only kind and professional person in this company.

Jans Towing was so helpful today and brought my parents there car back after it was wrongfully towed. No charge.

Called to have my truck towed at 1230pm and was told it would be 2 hours. At 3pm, I called back as they had not arrived yet. The dispatcher informed me it would be another 1-2 hours as they were extremely busy with other calls. At that point I was told that other clients take priority over cash clients like myself. I asked why I didn’t get a call informing me of the delay and they said they don’t do that. Luckily I was just having the truck towed from the auto shop to my office and wasn’t waiting for a tow. Very unfriendly and unprofessional staff and organization.

I had an absolutely amazing experience with this location! The nice drivers went far above and beyond what was asked of them. Extremely friendly, extraordinarily helpful, and such great people! They even stayed late with me to make sure I got home safe with my family. Truly amazing individuals. Keep up the great work!

We used Jans the other day. They were a little busy but got the job done in a timely professional manor. And I gotta say, the guy that came out was slick as snot, and downright smooth. Very pro. You could tell it wasnt his first rodeo. Seems like an experienced crew.

Amazing customer service as far as Im concerned. Unfortunately the larger white lady was very disrespectful to my mom when we went last.

Recieved very rude and negative energy from the woman who answered the phone about an hour ago, when asking simple questions about the best way to get an affordable rate. She even went as far as to start even yelling at me for some reason. I understand were all under duress in these times but I could never give my money to a service that would berate someone over the phone.

Are you looking for unprofessional, bad customer service and super late response ?? This is the place .... waiting 3 hours for my tow truck for service they didn’t show up Not even an call back. Horrible customer service so glad we have more options !!!

Just as it got dark on the 210 freeway on a Sunday evening I blew a rear tire on my Chevy Avalanche - I was able to pull over to the side of the freeway, not a good place to be stuck with semis and cars whizzing by. I put out flares and started to go about the spare tire routine - BUT my spare tire was stuck, I couldnt get it to lower down. So, after fighting the spare for thirty minutes, I called my emergency road serviced for a tow - but they couldnt find anyone as everything was closed. Fortunately a highway department truck stopped to help - but they had no luck with the spare either - so they called Jans Towing. Jorge pulled up in literally ten minutes, had my truck loaded safely and securely - taking very special care to not damage the rim of the completely exploded tire, and delivered me and my truck home. Then Jorge, with the job professionally and rapidly and very safely completed, refused to leave until he had crawled under my truck, figured out that the mechanism that lowers the tire was mis-aligned, showed me in case it happened again, and fixed it. THEN he insisted on removing my blown tire and installing my spare and filling it - so I could be all set in the morning. Jorge was a genuine super hero - absolutely professional, polite, deeply skilled and incredibly kind. THANK YOU Jorge and Jans Towing - you went truly above and beyond the call of duty!

Very respectful and reliable I will use Jans everytime I need a tow

We always use Jans Towing for their quick response and professionalism, their service is second to none. From the dispatch to the drivers, we appreciate your attention to detail.

Not the brightest of people. They almost caused accidents by (drunk) driving their truck with Santa on it through busy streets and their “police” escort. Disgusting and reckless.

Excellent towing company

By far the best experience I’ve had with a towing company! Their driver Richard has gotten us out of two situations this year, both times he showed up within minutes and could not have been more friendly.

Miguel towed me after busting my rear passenger side tire. He even helped me changed it at the end of his shift. Wish I had cash for a tip. Thanks for the wonderful customer service Miguel.

They towed our car to a shop that was 2.2 miles a and they changed us $216. It was a rip-off. Will never get service here plus I will be filing a complaint with the BBB.I did filed a complaint, Jan’s towing gave me an explanation. They are contracted by the Glendora Police Department. Since they have a contract there is $216.00 per hour with a 1 hour minimum. That information should had been provided by law enforcement. So I understand how it works, thank you Jan’s towing for the clarification.

Showed up early thank you

I had Gill from Jans Towing come through to help me out and I have to say he did a fantastic job. On what was a very bad day, Gill was able to get us off the highway and back home quickly and safely. He really went above and beyond to make sure we were as comfortable as possible. Gill did the impossible, and put the whole experience in a different and better light.I would recommend this company to everyone!

Richard Lugo was awesome. He responded quickly to a AAA call ... locked car with baby inside. His professionalism and sense of urgency help ease our worries during a stressful situation.

Great customer service

They guy in Van #77 was a huge help, it didn’t take long for him to arrive and when he did he had patience with us as we tried to explain the problem, and quickly took action . He was able to pinpoint what was going on within the car shortly after he arrived. He was kind and showed courtesy by offering us water ! Big thanks to him and triple a for sending

Jan’s Towing came and towed my car after i was in a horrible car accident the driver was very helpful and explained all my options. My car ended up at the yard and Shelby in the office was very professional and helpful. Explained to me my insurance would pick up my car and was also helpful in letting me get my property of the vehicle. Thank you Jan’s Towing for making a horrible experience bareable.

Great service

Great company my driver was super friendly showed up an a matter of minutes saved my day and the office staff I spoke too great personality and super helpful Ill rely on Jans from now on

They lied to me about my car being at their location. I drove from Barstow all the way down to their shop which is an 1hr 20min drive just so they can tell me my car was not there anymore because they sold it the day before.

Best Towing Company in southern california. They are prompt, courteous and very professional. Contact Jans Towing if you need a tow. Thank you Jans!!

Great service!! Locked my keys in my car, my driver came quickly and was really cool about the situation. Thank you Jans!! I would highly recommend them!! ♡

If u need excellent service dont go anywhere else Jans is the place to get your Towing needs.dont believe what u see all the negatives review, give them a try you wont be disappointed.

They had me pay 195$ for towing when there towing is 5$ per mile and it was only a 5 mile towing. And 60$ for the hook up. And I had my car in there for no more than 3 hours and they had me pay for the whole day which is 53$ i had to pay a total of 248$ when I should of only payed 138$ this place is a rip off and I dont ever recommend getting your car towed by them.

Thank you for changing my flat tire on the 210 freeway!! You guys rock!! best towing company ever!! Thank you Jans Towing!

Late to work, came out in the rain and had a flat tire. I called Jans and within 20 minutes I was back on the road. Thanks for the great service Jans towing. Would definitely call again.

Amazing service the person who towed my car offered me water since it was hot Excellence service

The guy at the yard is so dirty, his bosses should tell him to shower before he comes to work. They all act like they know what they are doing but every person you speak to gives you different information from the hours they are open to how much the total cost will be. Then the girls that answer the phone at the yards are rude and sassy, they just put you on hold and transfer you without letting you know. No customer skills whatsoever!! The customer service fits right in to where they work at a tow yard, dirty and filthy!! They will take your car to the Glendora location on the weekends because they are barely open compared to the Azusa location making it inconvenient to pick up your car that way they can just keep charging you. Btut I guess when you rip people off for so much money you feel like you can do and treat a customer the way you want.

Thank you Jans Towing for the friendly tow. I was stranded in Ontario and Jans towing came to the rescue. My Audi broke down and they took care of me and gave me the Aloha Treatment. Thank you Jans towing for being trustworthy and honest.

Hard working, fast & friendly towing service.

Kevin came down to help me get a my truck towed but instead he actually got my truck to start right up I appreciate that Kevin thanks for the good experience.

The only reason I give one star because Im unable to zero star. He just forgot to give back to me the tire lock, and no one answer my phone!!! Always holding, I wait for one hour! Soooo horrible service

Beyond horrible. These people are the devil’s spawn. They revel it in making your life miserable. They have no incentive to care one tiny bit about helping you.

Enrique cleaned my muffler for free. What a guy!

The dog and the cat

Enrique is the man ! Helped me out so much with my flat tired

Very nice people