Such a great buying experience! Jackson was so helpful and patient. He provided so much information and found us a car that fit all of our needs. He answered all of our questions and went above and beyond. I couldn’t be happier. Would highly recommend if you are looking for a vehicle.

I had a great experience here. Thank you Armando & Sergio for helping me buy my first car.

When preordering a VW ID.4, I chose this location as it was the closest to my home and had a pleasant overall experience. Jonathan was my sales guy and he was courteous and professional in helping with any questions I had. I didnt feel any pressure to sign up for anything extra other than going through their financing to qualify for a clean air credit through the dealer. They also scheduled me for an appointment in a week since pickup to answer any questions I had. Theyve been helpful from the test drive stage to the point where I drove off with the car. Thanks, Jonathan & the rest of the team.

Didnt plan on walking out with a car today, but we just got a great deal. Had a great experience buying our new family car with Vlad M. today. Super charming, direct and transparent. It didnt feel like we were dealing with a car salesman, it felt like we had an appointment with a friend who was looking out for us. Would definitely recommend you see him if you have a VW in mind. I hope the warranty and the car exceed our expectations as well.

Being a first time buyer, there was a lot of anxiety going into a dealer. Luckily, everyone here made the process smooth and easy. Called the day before to make an appointment with Armando. He was great! He was able to accommodate and speak Spanish, as I brought my dad with me. He was direct and honest about everything. He made us feel comfortable and answered every question we had. Armando made the process easy and enjoyable. Thank you for anything!

Some really kind and hard working salesmen! They worked with me to get the best financing package for my car and really worked out certain hurdles for me. The price of the car wasn’t very negotiable, but they did what they could. If you stop by, Erik Ramirez is an awesome guy! He’s straight up about business and very helpful. Highly recommend this dealership if you are a fan of Volkswagen vehicles.

My name is Mike and I bought a car here a couple of days ago. Armando was the representative that helped make it happen. I was only going for an oil change. I happen to be nearing the end of my lease so Armando brought me over to glance over options. Before I knew it, I was driving out of there happier than ever. He was patient, honest, relatable and most importantly communicative. I never found myself confused at any of the information given. He had the perfect blend in being frank and polite. I appreciated his wisdom and professionalism. Thank you Armando.

I had the one of the best experience getting a car at New Century Volkswagen. Vladimir was our sales person and he was great. He wasn’t pushy and worked with us and our budget. We got a great deal and the car with the specifications we were looking for. I will definitely recommend this dealership to my friends and family.

I submitted a request online and Carlos contacted me immediately. I live in the Sacramento area and Carlos was very accommodating and FaceTimed me to give me details on the car and also take a virtual test drive.I was happy with the car and we made the trip to Glendale to complete the deal. Carlos had the car ready and clean for us and we were in and out in no time which was important because we had a long drive back. I would definitely buy another car from New Century Volkswagen. Thanks Carlos!

With such a bad experience at another dealer close by, I reached out to New Century VW and am so lucky we connected with Carlos Garcia! This is our 3rd car we purchased with Carlos within 20 years and hes still the best after all these years! Everything was so easy! no stress~ and he personally delivered the car to our house! I highly recommend him! Very trustworthy!Thanks Carlos!

My salesman, Armando, was the real deal. He made the process as painless as possible and I truly felt I had someone in my corner. After the purchase he followed up with me making sure everything was square and I was happy. Authenticity and empathy. Quite a combo. Thanks Armando!

I want to THANK Erik Ramirez for helping me with my new lease. Erik and I had previously communicated and Erik knew exactly what I wanted. So when I went into the Glendale VW dealership, he helped me focus on my want and narrow down on what options were available. This helped me save time in my transaction and getting down to business. I appreciated Erik’s willingness to help me get the car I wanted and I am enjoying my new ride. THANK YOU Erik! 😊 Best Regards, Erica G.

Decent service but this dealership failed to inform me that my car was covered by a Care Plan, so they charged me for service for which I was not responsible.Went to another VW dealership and they informed of my coverage right away and didn’t charge me. That’s honest business.

I am so pleased! I got my dream car and it was the smoothest and easiest process ever!!Being a first time leaser I was nervous of dealerships... but Sergio and Armando were the most helpful salesmen! They helped me and explained everything so well to a girl who doesn’t really get cars lol. I drove off in my dream car feeling great about my decision.Thank you guys so much

The service and pricing there are amazing. Jonathan was excellent and really went over and beyond to make sure we got what we needed. very thrilled with the service. i recommend reaching out to Jonathan and let him show you how he can save you money.

We had a great experience at New Century VW! Armando was our sales rep and he went above and beyond to help us get the used car we wanted for our daughter! Sergio from finance department was great too! Helped us get a lower interest rate! We would definitely recommend doing business with them ! It was a very low stress experience!

Emir was a wonderful salesman and I’m so happy to have gotten to work with him to buy my first car. New Century is great and will do their best to make you happy. Highly recommend!

I had a wonderful experience in leasing my new vehicle! Both Samuel and Carlos went above and beyond to meet all my needs and specifications, and even deliver my beautiful new car and picked up my old lease! Sergio was outstanding also in providing the financial aspect of the transaction. Thanks so much for such a pleasant and painless experience, youre awesome and I appreciate you!

I had the best car buying experience in a very challenging time to be purchasing a car. Armando Rodriguez provided me with a first class experience. He was very proactive and extremely accommodating with any questions. Give Armando a chance as he will wow you!

I had an awesome experience at this VW Dealership. I was about to get a KIA, but my husband seemed irritated because they couldnt answer our questions properly. They changed the person to an attractive woman thinking that my husband would fall for that, and at that point he decided to leave.  So, I found a car online and I called to make sure the car was available. Erik Ramirez was a great help! Things went smoothly, although I had my two girls with me. 😅 He took us to a bigger office to accommodate my family. Erik gave us a great deal, and worked with us without pushing our buttons. He was very calm and patient with us. I am so in love with my purchase!!! Thank you Erik for your great service and big thanks to the rest of the team. You are awesome!!! I hope the best for you. ☺️

My experience at New Century was amazing. I was hesitant to go in by myself but Erik and Sergio made my car buying experience so easy and comfortable. Erik was so honest and really listened to my needs and horrible last experience at another dealership. They don’t pressure you into anything and I’m so happy with my Jetta. I would definitely recommend going there and seeing Erik!

We had a great experience because of Jonathan. He gave us an amazing deal. The service was great. Definitely ask for him. We love our car.

Talk to Vlad for the best customer service. Itll save you all the trouble of searching for a great deal.I called every VW dealer in LA looking for a specific deal and no one could provide me the deal I was asking for. I called New Century and Vlad assured that he could help me with the lease. He gave me the exact deal I was looking for. He got the car ready and set up everything so that all I had to do was sign the agreement and he handed me the key. Couldnt have asked for a more seamless process and such excellent customer service.

The staff here truly goes above and beyond.This was the first time I ever got a car all on my own, and Ardash was extremley kind, knowledgeable, patient and very thorough in showing me every feature of my new car. He explained each leasing option very clearly and I never felt rushed or pressured. Ati in financing was very nice and explained all of the paperwork perfectly. The manager Sam was also very friendly and so helpful in completing the process. Everyone made sure I left the dealership happy and comfortable with my decision.The entire process was a successful one and I was very impressed with their customer service. I highly recommend this dealership.

The worst service... Went there to get some information for my vw, and the guy ( dont remember exactly his name, John I think) at first said if I want to make the deal today he will help me, if not he doesnt have time because has a lot of job to do. Meaning, if you go there for information they do not have time for you, omg, Awful experience

I had the best first car buying experience! Emir assisted me and he was awesome! He was very kind and helpful. I got to test drive my car! He made me feel safe in the deal I was getting, and really fought for me to get the CAR and PAYMENT I wanted! I am very satisfied and thankful, I love my new white Jetta!! Thanks again Emir!!! And Volkswagen!!! Everyone that I encountered there had great energy. 10/10 recommend!

Giving another 5-Star review for my service rep, Alex Oliveras. Alex always makes sure that my car is well cared for.

Thank You So Much Mr. Carlos! I have a wonderful time with you at the dealership, I came in a couple days ago looking for a Golf GTI S. I told you I was looking for a car because my lease will be over soon. You took your time and helped me pick a car. I have been to many dealerships and I own a Civic coupe 2018 touring and I have decided that I want to switch to a VW. Honestly you dont treat me like a client more like as we are a family. Which most dealers dont give that same type of respect and value. I look different and most people judge a book by its cover. Instead you have treated me with the most respect I have ever received. Looking forward making the deal soon with you and only you.

I have leased VW before but not from this location. I got introduced to Jonathan through my friend, who had just leased a Atlas S model. She was so happy with the service and the car, that she recommend him to me and I was looking to get that car since we are expecting our second child. All I have to say I have never experienced such a amazing customer service and sales person. Jonathan was so eager to give me what I was looking for in a car and price range. He delivered what he promised and that is very rare now days. I am extremely happy with my the service and my car and fir sure will recommend him again to friends and family.

I had an absolutely wonderful experience here! My sales/lease consultant Johnathan Mojica was so kind and knowledgable as well as creative in his abilities to get me a great deal on an absolutely beautiful car!The entire team Jonathan, Sam, Jade and Sergio made the process easy, painless and simple plus they were a joy to chat with and very knowledgable.Unlike many car dealerships this place values their customers as people not just a sale, Im so grateful i found them! I had a bad experience at Winn Volkswagen (which i was a returning customer at) just before heading here and was considering leaving VW all together but this dealership is truly a cut above! I plan on purchasing more cars with them in the future!

Purchasing a car here will be the worst decision you ever make. If you want an easy, reliable and non-fraudulent sale do not go here.I purchased my 2018 (used) Jetta, certified CPO less than 4 months ago. I was promised explicitly that as a CPO car, every part had been checked and working at least at 75% capacity. I was also promised that the CPO extended the manufacturers warranty. Both turned out to be lies. Four months after the purchase, the battery inexplicably died. Everytime the car was turned off, it required a jump start to turn back on.The cherry on top, however, came when I went to the VW dealership to replace the battery, and the service workers informed me that not only was the car no longer under warranty, it lost its warrant nearly a week before I had even purchased it. So, now I am saddled with paying hundreds for a new battery that was supposed to be in good working condition and under warranty if not.As an inexperienced car buyer, I relied heavily on the fact that any problems of such nature with the car would at least be covered, even if I had to expend hours of my time to take the car to get the replaced parts. But this dealership failed me in every way. I would not have purchased the car without that guarantee.The dealers at New Century VW are masterclass liars. You wont know what hit you until youre stuck with the bill, which will inevitably happen.Do yourself a favor and avoid this dealership at all costs.At the very least avoid, specifically, Armando Rodriguez, the sales associate I had the displeasure of working with. If the dealership is not to blame for this scam, then it is Rodriguez.

I bought a 2018 Atlas last Sunday, I called the dealership a day before and spoke with Armando, he got to work the minute I asked him some questions, he gave us an excellent customer service and helped us thru the whole process. I will definitely go back to them next time I get a car.Thank you!

Such a great car buying experienced.They dont fool around, straight to the point and prices, which are amazing!Highly recommend New Century VW.Working with Maria Walker is amazingShe is the epitome of how a dealership should interact with customers.No pressure at all and she went above and beyond to make sure all my questions are answered and taken cared of.Constantly keeping me updated on the status of my application to the delivery of my car.Do yourself a favor and check her out if your in the market for VWMake sure you look for Maria Walker when you visited New Century VWIm COMPLETELY happy and satisfied with my iD4 purchasing experienced.I HIGHLY recommend New Century VW for your VW needs.Thank you so much Maria Walker!

Leon is a great employee. good customer service

What an AMAZING experience! Armando put in WORK and located the vehicle I inquired about. Once located he sent me pictures, began the process of car buying on line. His communication was on point and walked me through every step of the way.He was always extremely attentive to my concerns and questions.10/10 recommend Armando, Volkswagen did it right hiring him .

I had my car brought for a recall and other mechanical on the December 27,19 it’s February 4/20 and the car is still there .. the person in charge of my car is always off or took the day off for a doctor appointment or he’s about to leave for emergency not only that but is super hard to get in touch with this person so today I decided to just walk in to check on my car and to my surprise this person has off for the day I asked someone else about what’s going on with my car to see what has been done to it and he said that all this time that the car has been there nothing heas been done to it which I was shock since I paid $165 Diagnostic in January and would think they would’ve fix or know what the issue of the car was not only that but I asked to see my car the guy who helped me said yes I open the doors of my car and noticed that they have parts inside my car on top of my seats with oil !!!!i took pictures of this because they should take care of customer car like there own you would think because is a big dealership they wouldn’t do this type of stuff, they said my timing changing was broken so I decided to take a look at it and NOTHING IS WRONG WITH IT I TOOK pictures and videos because for me they been lying to me all this time I been paying for a car that I haven’t been using for 1 month and half smh and still nothing has been done to is I’m so disappointed seriously the WORSE experience

Last week I received a phone call from Jade at Volkswagen. He told me that because of the pandemic Volkswagen was offering lower interest rates on current vehicle loans. I asked him if there’s any catch - he said no, I just had to come in and sign paperwork. I go in and after about an hour of waiting Jade tells me that they can buy my car and I can lease a new vehicle. I was confused as I have no interest in a new car. Jade continued to try to persuade me to lease a new car, telling me this was my “best option”. This was a complete bait and switch. Jade called me telling me they can offer a lower interest rate on my current vehicle but when I got there he said the only way I could get the lower interest rate was if I leased a new car. Dragged me out of my house in a pandemic with a promise to save me money, only to try to sell me a new car!Update to response: Jade told me there was lower interest rate on my CURRENT vehicle/lease. Wasn’t until after I came in that he told me this only applies to new vehicles. Either Jade was not knowledgeable on the subject or he lied.

For several years a fan in my car would run what seemed much longer than it, should after the car was off. I brought my car in several times over the years to address this issue and obtain a diagnosis. Every time I was told it was normal, not to worry. Today I was told that the fan is failing and it was going to cost over a thousand dollars to repair. Really? So the fan has been failing for years? I think not. What is the underlying reason that caused the fan to run excessively for years? The fan has not been failing for years, something has been wrong. Now after years of not properly diagnosing the issue, the real issue, its now costing me over a thousand dollars and the underlying reason has still not been diagnosed. Im now wondering if the excessive fan was the cause in my battery needing to be prematurely replaced too. Ive been going to this dealership for more than a decade. Never again. Beyond livid.

The Sales Consultant who helped me, Erik Ramirez, was knowledgeable, friendly, patient, and, best of all, not the least bit pushy. He helped me get a great deal on the nicest car I’ve ever driven. He even came in on his day off to finish the sale. Thanks, Erik!

An amazing experience at New Century Volkswagen. I got a great deal after shopping for almost 2 months. Chris really helped me through the whole process. I will definitely come back in 3 years. Thanks again!!

Huge thanks to Erik and his financing team for working with me on purchasing my awesome vehicle. The process was not smooth on my end, but Erik was very professional and accommodating. Financial manager was extremely professional and didnt push any additional warranties (charges, fees) and sold me the car I wanted at online advertised price. I really appreciated the straight forward, professional experience that Erik and his team provided. Will definitely recommend doing business with these guys!

Carlos Garcia at New Century Volkswagen is the best car dealer I have ever experienced. I just bought my 7th VW from him. I was so impressed with his directness and honesty when I bought my first beetle in 1999 from him that I have not bought a new car from anyone else. He also worked to get the color I wanted and everything. He really takes his time to get it right. Thank you Carlos for being such a great guy! I love my new golf. It drives so smoothly.

Want to thank Jonathan in sales for his excellent customer service. Even though I didn’t get the initial car I was looking for. He found a great car for me with the color I wanted and awesome deal. Defiantly see Jonathan if you want to experience a great and welcoming service. Also want to mention how fast and easy the process was. Thank you again!

Worked with Emir and Sergio who were fantastic.

The worst attention from the management team/ Mario.Lack on communication and help the customer.

Armando really helped me out getting a new lease on the new Taos. Great customer service and a great experience overall

A huge thank you Jonathan for getting me a great deal on my wifes Mercedes my freind.. keep being the same person never change who you are..keep up the good work and be safe. Maybe later in the future Ill will visit you for another car buddy. Take care of your family and stay safe..

Jonathan Mojica did an excellent job finding me my 2021 Atlas. He was quick, easy to speak with and made it all happen with ease. I hate car shopping, but Jonathan made it painless. great work!

The service department at New Century Volkswagen was great! Had a four wheel alignment done and my car handles like new again! Leon was extremely nice and didn’t try to sell me anything I didn’t need. Prices are actually reasonable for a dealer, will definitely recommend and will come back soon! Thanks guys!

I live in Glendale I take my car for service to New Century VW but I end up leasing my car fro VW Pasadena because they sales department never response for my call or emails to make the deal the service department is amazing they do good job

Recently leased from this team. Vladimir in sales was absolutely helpful and patient in the process. Especial thanks to him and Jade for going above and beyond!

Armando Rodriguez is the best. I told him what color and what type of interior and specs I was looking for and he made it happen. If you are here ask for Armando

I am currently starting my second lease with a New Century Volkswagen. I owe a huge thank you to Carlos, who found my first awesome car before this one and again, he saved the day, by getting me into another gorgeous new Jetta! Carlos truly took great care of me, he was so attentive and informative, not to mention he was really able to work some magic. He is very knowledgeable and friendly and I have enjoyed doing business with him. I would highly recommend going to talk to him about what kind of deal can be made.

Its my go-to for my cars maintenance. Good price and amazing customer service. And if you are, by any chance, a portuguese speaker, you will feel at home being helped by Pedro.

I spent about 5 weeks in contact with Jonathan before buying my atlas sport. This was my first car purchase and Jonathan really made the process seamless. He helped with every aspect from going to pick the specific car I wanted up, since it wasnt on the lot, and was able to work with me to ensure I could afford the car. Thank you so much Jonathan!

When my car was returned to me after replacing several items something wasnt quite right. Leon went above and beyond to ensure every issue was handled and even scheduled it so I would have a loaner vehicle for my inconvenience while everything was resolved.Ive recently bought a home in South LA with 3 other dealerships and countless independent VW shops closer. Because of Leons customer service I will drive the extra distance for as long as I own a VW.

New centurys been my go to when buying a car. The first time I was freshly divorced and had no idea how to get a car on my own. Until, Carlos was able to prepare me for what was to come in buying a reliable car. Im a single mom and the 2 things we needed was 4 doors and ac. Carlos took his time to find the perfect Jetta. It was used but it was new for us. After a few years I was ready to upgrade and again I went to see my car guy at VW and he showed me the new tiguan and we were in love we had more space and the color we were in love. It was a match. I recommend every single looking for a hard working, honest salesman go see Carlos today!

Well let me.start with this young lady called amd informed me that I might be over miles. And that new century is trying to help all of their current clients. I had 1 year left on my lease but that didnt seem to be a problem. I was told to come in anyway so I made an appointment for that same weekend and went. This time the General Sales Manger himself came out and talked to me about my current lease and asked me some follow-up questions and then presented me with a few options that wont put me in the same situation I was in. The payment was very reasonable and they treated me like family. Thank you for such great service. Havent had that in a while.

Jonathan Mojica was great to work with. I’ve leased my last three vehicles from VW Pasadena but unfortunately had a bad experience. I called New Century and connected with Jonathan. He was quick, responsive, and got me a slightly better deal. Thanks to him I’ll be bringing my business to this location.

Erik was such an easygoing and considerate person, as a first time buyer I was worried many things would not go my way, but he found a way to accommodate me and make me feel like I have a chance at purchasing a car as a college student and first time buyer, which I now love my vw Jetta, I cannot fathom how much Erik helped me understand how everything works, smooth, fast, and efficient, give the guy a promotion!!!!!!!!!!!

I had a top notch experience at NCVW.Dealing with Carlos was effortless and a true pleasure.Spent 30 minutes or less picking up our new VW,I will be returning to New Century for sure.Thanks Carlos! - Ken

Want to shout out Jonathan Mojica for an amazing experience on buying my first car from a dealer ! Been wanting a GTI and was able to purchase one . He was helpful and so was the owner where He helped me get a great deal on the vehicle. Jonathan helped me through my process and still was able to give me his card for any future questions I had. Would definitely be buying another vehicle from him down the road. Definitely would recommend to purchase your first vehicle or any vehicle from him !!!

Doing anything during the time of COVID has sent my anxiety through the roof, so when I got the email reminding me that my lease was up I panicked. Times are bizarre right now and I also wondered what moves would make the most sense financially. Erik was incredibly calm and helpful and talked me through every possible option and even managed to get my payments down when I walked out with a brand new lease. The whole process was surprisingly stress free and I couldn’t be more thankful! Erik is the best!

My service experience was horrid. No outreach communication from your team, I had to call every time. I was told that theyd call me after I called to no avail multiple times. My car was there almost two weeks and when I finally picked it up, it smelt like cigarettes, had clearly been left out, and it looks like the side door has a new scratch on it. I understand that this was during the holidays and during a difficult time, but this was not appropriate. I expressed my concerns to the gentlemen that checked me out and his response was oh wow, Im sorry to hear that. I wasnt involved. Your deductible is $50. No concern on his part. This was truly awful and Ill never be bringing my car back to this dealer.

This is an updated review as we had issues with the service team back in 2019It is 2 parts as we retired our 2013 Tiguan that had a few issues which got sorted.Carlos “Charlie” Garcia is the best and got us into our 2022 TAOS. We have been working with Carlos since 2002 and he never disappoints. He is our go to person on selling to not only my wife and I, but my parents and my own daughter bought her first new Jetta from him earlier this year. I refer him to all family and friends who want a VW. He is the reason I go to New Century VW he is not only a great salesman but in the 20 years I have known him is a great friend.Part 2 actually happened as we where getting ready to purchase the new VW above. Our 2013 started having over heating issues out of no where at 80K miles.We had the pleasure of working with Leon. Our 2013 Tiguan had radiator issues and he worked with us and the Warranty company to get our vehicle going again. It took almost 3 weeks as the warranty company did not want to cover the radiator and with Leon and help from the on-site Master Technician we were able to get it covered and the vehicle road worthy again. I’m glad to see the new service staff is there for the customer.Thanks Leon!!!

I went to New Century VW to see if I could upgrade my car from a 2020 VW Tiguan to a VW Atlas. I met with the sales consultant, Armando Rodriguez, who sold me the Tiguan at VW of Van Nuys, before they closed, and decided to upgrade to a 2021 VW Atlas Cross Sport RLine. The entire process was great. Armando was awesome and he made the entire time spent purchasing the new vehicle very quick and easy. He was never pushy or anything, so the decision making came naturally. I am loving my new car! Thanks again Armando!

Huge shout out to my guy Jonathan Mojica. He was able to get me an amazing deal on my new car. Would definitely visit again and make another purchase in the future.

New centurys been my go to when leasing a car.  It took a couple of hours from making the deal to driving out with my car.  I love my new ride!  Carlos gave us what we wanted and we appreciated how knowledgeable he was.  Thank you Carlos for making this an easy and good experience!

I recently leased a new 2021 Atlas Cross sport from New Century VW on Brand. Jonathan Mojica was the sales representative. I had an excellent experience working with him. Unlike other sellers, he gave me a killer deal on my new car. He is a very helpful person; see him if youre going to get a car from New Century VW on Brand.

Checked out a 2021 Tiguan SE. Jonathan and Erik was nice showing the vehicle and test driving. Staff is considerate trying to figure out payment options and logistics together. Overall a very good purchasing experience for a very comfortable and economic car!

My wife and I had an excellent experience at this dealer. Everyone we encountered there was polite and friendly - no one was rude, pushy or aggressive. Our salesperson Erik Ramirez was particularly and especially pleasant, patient, knowledgeable and helpful. The online price of the car was the price we paid - no haggling or bargaining whatsoever. The Financing Manager was very efficient and explained everything to us clearly and concisely. We were even introduced to the Service Manager in anticipation of our next oil change + tune-up. We got a terrific car for an awesome price and had a surprisingly good time doing it. We give New Century Volkswagen and Erik Ramirez our very highest recommendation.

First time leasing experience and all I can say is- WOW. If you’re looking for a professional, efficient, and comfortable leasing/buying experience this is the place to go. Even more so, Carlos Garcia is the guy to ask for. He was extremely professional, courteous, knowledgeable, and made the whole process easy. He goes above and beyond for his customers. I couldn’t speak more highly of him! Thanks Carlos!!

Their overall courtesy was great and the work done was thorough. They didn’t try to sell me something I didn’t need snd called me regarding something I didn’t expect, but opted not to do with them. The only thing to improve was the time it took for a routine maintenance and notifying me it was done. Was told 2-3 hours and I had to call them around 6 hours to be told the papers were just finished. Then picking it up was a bit of a wait. Over all pretty good, but next time I’ll go closer to home.

Really good customer service! It took 2 hours to make a deal and I drove out with a car! Super content with them and a big thanks for making this purchase super easy and great! 👌🏼

I had a great time for the first time I ever bought a car. Big time thank you to a great staff. Sam called me to check how I was doing and if I was happy with my current VW Tiguan after a few minutes I asked if they had some deals going on since I was a little over my miles with 6 more months to go. He quickly checked, then said he would take care of everything and not to worrie. Sure enough I went tje same day and left with a new car and I didnt have to worrie about any of my outstanding payments. So again thank you NEW CENTURY VW.

Ive had a bit of a back-and-forth with New Century Volkswagen because I wanted to see how theyd privately respond to my service as a business to a customer. Now that the conversation has appeared to have concluded without resolve, Ive decided to share my experience with others.I had scheduled an appointment with Pedro for my annual car maintenance service on a Tuesday morning. In the spirit of transparency, I was predictably got in traffic on the I-110 and arrived about twenty minutes late, ~7:50am for a 7:30am appointment (an acknowledged err on my part). Despite this, Pedro assured me that even with a tire rotation and front end alignment, I could expect to wait at the dealership for about 90 minutes to two hours. I live too far away to be dropped off at my home (and I wouldnt personally have been able to justify the travel time anyway), so I took a morning walk to pass the time. Less than 45 minutes later, I had received word (as well as a video) that the service was going well, and I was at this point exceptionally pleased with their progress.Nearly two hours later, I am still at the dealership without my car. I didnt want to interrupt Pedro, who was working with another customer at the time, so I texted him asking if there were any updates. He almost immediately texted back with an online payment portal, and since he had already told me himself in passing that my vehicle would be ready soon, I went ahead and paid for my service and was told that my vehicle was ready for pickup, and I responded that I was ready whenever they were finished.Twenty-five minutes later and Im still standing outside waiting for my car. I have now been at the dealership for over three hours. I am starting to get behind on work (WFH) and I still have at least a half hour of driving left before I am home. I go inside to see if Pedro is unoccupied and he sees me, calling me to his desk and apologizing for the long wait. About five minutes later I am on my way, but I felt furious that I was required to wait as long and patiently as I did without any explanation as to why this occurred.Two days later, Pedro reaches out to me and asks if I am satisfied with my experience. I wait a day and a half to respond, as the service was still too recent for me to take my mind off it and I do not want to come off as rude. I tell Pedro that I am not happy with my experience, as I was not only kept waiting for a very long time but the service was not even fully completed, as I now have a center wheel cap missing on one of my tires (and this is new because Pedro had pointed out that I was missing a cap on a different tire when I arrived at the dealership). I tell Pedro that I was also frustrated because I did not want to make a scene and act like a jerk when they were clearly having a busy morning, but I was also left hanging because I had already paid for a service that wasnt properly completed.Its been about six and a half days since I sent that text, and despite a promise to do everything in our power to gain your complete satisfaction, I didnt even receive a response to that message, much less a remedy, a reason, or even an apology. I feel like my time, money, and patience were all wasted and I am still feeling agitated as a result. I dont have any ill will against Pedro, who was wonderful, honest, and incredibly helpful when I last visited the dealership before this occasion, but this visit has certainly left a bitter taste behind.

Johnathan Mojica at New Century Volkswagen was able to beat over 5 other dealerships with an outstanding deal for a VW Atlas. His customer service was exceptional, his work ethic outstanding, and his integrity was unquestionable. No one likes to go to a dealership and wait for hours, but Johnathan swiftly moved through the process without any hiccups. He stayed out of his normal work hours and volunteered to drive my brand new car home for him on his personal time.I will definitely refer my friends and family to Mr. Mojica because of his professionalism and integrity.

Armando was extremely helpfull with my purchase great environment smooth transaction

Jonathan Mojica was incredibly helpful in getting me set up with my 2019 Jetta. He was super knowledgeable, incredibly friendly, and he kept me in the loop throughout every bit of the process.Even though we ran into some complications with my credit, Jonathan and Sergio worked really hard to get me a deal within my price range and something that I could be happy about. They also gave me tips on what I could do to save some money in the future. Im really glad I came to New Century VW, Jonathan and Sergio are great guys to work with.Super accommodating, would recommend 100%.

If I can give new century VW 10 stars I would. I have leased 6 cars from them over the years and there is a reason why I keep returning to this dealership (Regardless of the fact that I am a women). There is no doubt in my mind I can trust them. I have been extremely happy with each purchase I have made and have even referred family and friends to them. The sales team will go above and beyond to make sure you leave happy And satisfied with your purchase. A special thank you also goes to their sales manager, Samuel Somi. The team and dealership is lucky to have him to say the least!!! He genuinely cares and will make sure his team takes care of you.

Erick is the best car dealer I have ever spoken to in my life.He was so kind and helpful! If you go there to get a car ask for him! Thank you again! Madleen

I recently purchased a new car at New Century Volkswagen. The customer service was amazing. I had a complicated trade and they gave me everything that I wanted. My sales person Jonathan Mojica was amazing and just a really nice person. I would suggest this dealership to anyone!

I had an excellent experience with this dealer buying a 2015 Golf SportWagen. I was helped by Jonathan Mojica from Internet Sales. Great guy! When I found the car on car gurus I reached out and Jonathan was prompt in following up but did not bombard me with messages. We scheduled a test drive and he was able to answer all of my questions about the car and even checked some things from the car fax with mechanics who had serviced the vehicle at the dealer. He was not pushy in the process and always kept me informed. When I wanted to buy the car, he came in on his day off and was able to arrange for me to pickup late in the evening. Would definitely recommend. Very competitive pricing and hassle free!

I had a grate experience with Jonathan Mojica and i make sure to let my friends know and i recommend him over

I had a great experience working with Volkswagen in Glendale. Jonathan Mojica was super helpful. He was able to get me the car I wanted a great price. I recommend working with him.

Thank you Jonathan Mojica, he’s so professional, we are so happy with our new car, definitely we’re coming back if we need another car👌🏻👍🏻

A huge thanks to Jonathan in sales and Sergio in finance for their professionalism and efficiency with getting into a new Tiguan lease. Certainly recommend working with them both at New Century VW!

I have been working with Chris for years. He is very knowledgeable and friendly. Got a great deal for my nephew and have been referring friends and clients to Chris for the last 5 years. I used to shop around for deals on VWs, but dont need to anymore. We know we are getting a great deal, and the car is washed and ready to go. Thank you Chris.

The service department at New Century Volkswagen was the worst! I had a oil change done yesterday morning (waited several hours w/appointment) and today the oil spilled all over my driveway! They no longer do car washes, FYI. Anyway, I tried emailing the service department to no avail and am unable to leave a single voicemail message because the voicemail is Full😡. They do not have an operator/receptionist to take calls and no one is answering their services department calls?!? For these many reasons, I do NOT recommend this dealer and will NOT be coming back! Thanks for nothing, guys, now please fix the damage you caused me and reimburse me for the cost of the oil spill clean up because it’s expensive!! I will keep trying to get ahold of your absentee service department but please, please, please I ask that you call me!!

Carlos Garcia is super disrespectful. My wife and I were planning on buying a beetle, I’m 22 and she’s 21. I just graduated and am a Software Engineer, and she’s graduating with pre med this year. He was disrespectful about our marriage, when I said I graduated recently he said “from what, high school?” then laughed, and was a complete waste of time. Just because there are young people or specific races, doesn’t mean they aren’t successful. Carlos, I’m 22 and I can assure you that I’m making more money than you, but I stayed respectful and humble the entire time. Learn from your mistakes, never assume.

Jonathan Mojica introduced me to my new baby with poise, expertise and a smile. Responsive to my questions, and helped me get a deal on a lease that perfectly matched my needs. The best!

Worked with Carlos and John.Called and negotiated everything by phone. The entire experience was simple and straightforward.Thanks guys, I love my new Golf R!

Really awful, rude salesman. Like, really bad. Stay away...especially if you are a woman.I had done a bunch of research, looked at a bunch of VWs at all trim levels, and found one there online that had the specific trim/features set I was looking for. But it was listed for several thousand dollars more than similar vehicles at other dealership, and several thousand more than what KBB said was a fair offer for that make/model. When I pointed the latter out (politely and warmly) to the sales guy, he got really aggressive and told me do my homework and you dont know what this car is, go home and look up an SEL.So ladies beware! Unless you want to be snapped out, condescended to, and treated like a nuisance, just find another VW dealer. Ive gotten great service at other VW dealerships Ive visited in LA area.

Erik Ramirez provided an overall honest, and helpful experience today helping me choose a 2021 VW Jetta. He explained all the details thoroughly without any back-room politics, or salesman pressure. The purchase was comfortable and fulfilling. Erik’s honesty went a long way. I sincerely recommend reaching out to him for any VW lease or purchase needs.

I had a great experience at VW in Glendale. I was helped by Jonathan Mojica who was very professional and knowledgeable and helped me get the car I wanted. Great customer service.

Armando Rodriguez was extremely helpful and made the whole experience be the best!!!

Took over 6 hours for an oil change. Then they added “oil and engine” additives for an extra $50. Thumbs down

Although a volkswagen courtesy delivery is an uncommon request, it seems like only the managers knew what I was asking for. If you dont know exactly who to ask for, expect to be transferred a few times if you need any specific information. The vehicle was very clean and well prepared upon pickup, aside from the nearly empty gas tank.

Took our Jetta into get serviced and had the best experience with Pedro in the service department. Friendly, fast and enjoyable. Highly recommend this low pressure dealership that gets it done!

Leased a 2021 Tiguan SE R-LINE BLK PACKAGE. I amvery happy with my new cool ride. I’m getting too many compliments. Everyone loves it. This was the best decision I made. Had a wonderful experience at the dealership. My sales Consultant Erik Ramirez, was wonderful. Very knowledgeable and professional and most importantly very patient. I highly recommend anyone who’s interested in a new car. Our sales manager Samuel Somi was very helpful, knowledgeable and very nice and humble. They made this experience very smooth and stress free. Thank you both!Go Glendale!