The woman I spoke with was just the right amount of friendly and took care of my needs rather quickly. I needed services like yesterday and thats how fast they delivered! I was able to go right into a retail store, pick up equipment and had internet set up just minutes after getting back home! The whole experience was awesome to say the least!

It was hard to find but once I realized it was in the small square building by the gas station it went quickly. I needed to return the modern. I was immediately greeted. A gentleman came up to take the modem from me and promptly entered the return into the system and handed me the receipt. This was super fast and easy!

Ended up with additional modem when stopped tv. Yet no one explained how that happened and said they need to submit a form. Seems violation of account privacy and just how safe are cox account??!!

Was in/out fast, wasnt crowed. Polite helpful staff. Entrance is AFTER the light at 51ave on the nw corner after the bus stop, but before the Frys gas station entrance.

Dont get cox. I pay 175 for outages every other week. On top of that, half my electronics wont pick up or get kicked off from the wifi, even with the best new modem they had to offer. Yes weve reached out to them and all they gave us was a smiley face emoji.

Good service but didnt have the motom i needed then said their is one the same price bothing different but the differences the megabites oer second is over a 100 different only holds 2 devices as well as we called to activate and they couldnt do it so i went to the cox on 51 n camelback and said that its the wrong motom and that they pretty much have nothing in common besodes wifi. Im a bit fustrated thay the man who had helped me gave me false info .

Customer Service is great but as far as internet/reliability absolutely horrible. They did node split to stop random outages/crashes and over traffic use on there channels and yet still with another node installed still have constant shutdowns and this is outside of outages.

How does this company have any reviews over one star? I have never finished a conversation with his company and felt as if anything was accomplished or I was helped in anyway. This company is full of false hopes and false promises about false services that they want to provide. The one and only reason I continue to pay for this service is because there is not another company in the area. I’ve just been promised for the third time that I would receive a free month of Internet for all my trouble and for the third time I have received nothing and no one has any record of this promise.

This internet service is unreliable at best and customer service is terrible. Over priced and under serviced.

Friendly efficient representative. In and out satisfied without a long wait

Very good store in and out wen needing to pay a bill

I was reading my emails in the morning and my internet suddenly goes out. I chatted with online tech and he had me go through the usual process of disconnecting and waiting 10 seconds. Still had the blinking orange light. He said for me to go into the store location and swap out my modem/router. I got there and waited 10 minutes while 2/5 associates were helping out customers. I was finally helped by Aldo. Aldo immediately asked for my reason for being there. I told him that my device wasnt working and that I needed to swap it out. I asked him if there was a modem/router with more than 2 ethernet ports. He then comes back out and hands me two ethernet cables. I asked again that I needed a device with more ports. He asked for help and then explained to me that the 500 Mbps plan I have isnt compatible with any other modem/router than the one they gave me. The only way that I could use their equipment is to downgrade my service to 150 Mbps. Other than that, I needed to go to Walmart and find something that allows more ports. I pay $130 a month for incompetence? SMH. Im barely just over 3 weeks of new service and their modem/router dies on me. I cant wait for 5G internet.

Iam glad I went inside because iam not a computer person Great help inside 🙂

Very safe. Two people allowed in store at one time; when one leaves, another is allowed in, keeping social distancing within store. Service was quick and efficient. Masks required, which I was very happy about.

Elon musk starlink is cheaper and faster.

Returned a modem we were renting from Cox was able to return the rental item to this store with no problems.

2 months tried to mover my serviles at my New address

Great little convenient Cox store.

If your thinking about getting cox just dont! Especially if you work online youre putting your job at risk. It seems like every month the my internet goes down because of service in my area with no warning at all. Its so often that Im sure my employer thinks Im lieng. Today it was out till 8 am supposedly but I still cant connect I usually clock in at 5am and they told me the soonest they can have a technician out is Saturday!!!!!

Tech depth was HORRIBLE to deal with & the kids at the store were limited in their ability & lack of training & were unable to be any help at all. I canceled our contract with them b4 it ever started.

Terrible service. Made a Vietnam veteran wait outside in this Arizona heat while having more than enough distance from other customers. Their was no more than 10 people in the building.

Very quick and convenient

Do not give your business to Cox, this branch is shady and unscrupulous and Cox way of doing business. All employees dont know what they are doing, if you ask for a manager or supervisor, they will avoid it by all means. Its not worth the savings, spare your self with the grief and stress because they will do a quick bait and switch just to sign up.

I have had a terrible experience with Cox Technicians. Twice they have come out to my apartment, refuse to hear what the issue is. Today the technician was rude to my brother basically said look the service is on What’s the problem! ? I am SO DISAPPOINTED I will be taking my business else where. Don’t waste your time go with another INTERNET PROVIDER.

Very good service

Very knowledgeable and was able to resolve all my issues. I will no longer call customer care. I will only do my business inside their retail store!

Best customer service experience ever. Thank you!

All seats were taken when I got there so the place was occupied on this Monday morning. The staff was friendly and quick and was helped within five minutes of sitting down to wait. The staff usually tries to get my bill down to a lower price and its usually within my interest to consider their offers and suggestions. If you need to go to one of these stores in person, let it be this one.

A terrible company, but one that has a monopoly over internet service here. Poor customer service and untrained technicians. Upgraded from 300mbps to gigablast and was receiving 60 mbps after the upgrade. After two technicians, they were unable to fix the issue. Cox charged me two activation fees and fees for the technicians to come out, even though it was an issue on their end and not with the cabling of my house. Ended up “downgrading” my service back to 300mbps so I could get better speeds. Called customer service to get the fees waived and the douche I spoke with was combative, showed no empathy, and refused to waive my fees. I upgraded, had two techs come out, and then downgraded 3 days later after no resolution. Why am I being treated like this was my fault? If I had any other option for internet, I’d leave this place.

They gave me quick, great customer service. Great overall experience getting a Gigablast router for my internet at home.

I had to pay $50.00 for my contour box which was more than I expected to pay . Besides not knowing how much I was going to pay today - Cox provided me with A+ service.

Jesus was very accommodating and helpful. He made military discounts available. Would definitely recommend to anyone.

Really fast not many people go there and it often quiet and they play music there

I helped my aunt to transfer her phone and tv from one address to another. She tried staying with AT&T. After one wk of trying, numerous phone call, and two schefuled tech visits without sucess. I got involved to resolve the tv access it ended them charging her $160 for trying to be loyal to them. They somehow sold her to the Uverse which doesnt have local channels. I couldnt believe that they would do that to a low income sr citizen. Their selling tactics are very deceptive and the company is too compartmentalized to correct the problem. We ended up switching to Cox cable, t took me less than an hour to make a call, a trip to a local Cox store, and a phone call for set instructions and just like that, she has tv set up. Kudos to Cox!

They were helpful about my bill and they take care of Me.

Great customer service. Always very helpful with any issues.

👍👍very professional and helpful

For starters not crowded as other offices. Staff is welcoming and got the most help from Adrian then I did speaking on the phone with 6 different agents. He was able to get questions answered without excuses and run a rounds.

Fast and friendly

Clean and polite

I have a great experience, Marina it was available to give me a good deal on cable, internet and telephone.

Upsale cable

My neighbor was getting their services repaired. This is how their technician left my front yard.

Fraudulently signed us up for a contract we didn’t want while telling us to our faces that we were getting something different. They’re now trying to charge us fees to fix their mistake, and we’re taking it as far as the BBB if we have to, but everyone in this store should be investigated for fraud, they are illegally trying to trap people in contracts for services they don’t want.

Cox is not the same customer focused company it used to be. Sadly, with current federal regulations its really all we have in our area. No real competition to encourage them to be better

2 for 2 bad experiences. First time, they don’t take cash payments. The second time, I went in to try to do a payment. There was about 5 workers standing around doing nothing while only 1 guy was helping a customer out. There was maybe 4 people in line and nothing was being done by the other staff. I just walked out because I was in a rush. I will never use this cox store again.

Good customer service. If just Cox could be as good as they are.

Worst customer experience. The agents just try to sell. They really dont care about your needs.

This location is pretty quick compared to other locations thats why Im giving it the rating I did. For the record, I dont endorse having Cox though.

Thank you Aylin for all your help!! I am extremely happy I went to this location. Aylin answered all of my questions, helped me saved money AND added EXTRA packages to our account.She also demonstrated how the new equipment worked which is amazing and my family loves it. Youre the best! Thanks again!

They super fast and friendly. I was in and out in 10 mins. Picked up a new modem. Great service

I dont even know how this location has pretty good reviews, lol! I will never go here for any of my Cox services. My mom went in hoping to get her bill lowered, since a lady had gave her the idea that you can get it lowered. She went to this one in national city, Francisco was the one helping her or should I say (lied, misleading). Francisco told my mom that if she were to upgrade to new cable boxes that he can lower her payment, and assured her that everything will remain the same. My mom agreed to that! Once the technician arrived to my residence, the first thing he asked what cable box will I be taking with me? And I was so confused as what was happening, since Fransisco assured us EVERYTHING will remain the same. The technician did explain to me and was very helpful and knowledgeable. He stated if I were to remove one cable box it will lower my payment but if I decide to keep the same amount of cable boxes it would not lower my bill whatsoever. I was pretty angry at the fact that they are willing to lie and be misleading to get commission. Even that technician said this location sucks! Of course should of known its an authorized retailer. Just out here trying to screw people over! Therefore, I did cancel the whole upgrade because there was no point in doing so. Also I hope that means he wont get commission for that! NEVER AGAIN! ✌🏽️

Thanks so much Steven! He hooked me up with a much better internet deal than what I was using. Awesome, I couldnt be happier with where my internet is now currently at. He demonstrated thorough knowledge when I asked him several questions regarding my router and what was needed in regards to the upgrade. And guess what, Im actually saving some money too. Cox needs more employees like him for sure. Knowledgeable and a People Person, keep it up bro.

Bad service went on april to give my payment, idk what happen that they didnt submit my payment it took a month for them to do it, i went twice to go see what was going on with the payment i gaved. I called cox they couldnt find no payment i gaved to this reatail store.. after that they told me i was like 2 months behind on my payments

Everyone, we have all the stuff you need and are the only one available...you will pay ooooh yes you will pay!

Adrian was awesome. Got us a great deal.

Very great and no deposit down there with their help all so and great service and faster too I make it to 1000 points on her too

Good place just long wait time always to pay your bill.

I just went in to ask for some information she was very helpful and very pleasant

Bad service did not help at all never told me the terms of the plan so i got F*** over, only had it for a month and got charger 3 time in one month in half of having the service and never told me thats i had only limit of my data so i wend over and got charger more, but the worst was when i went to cancel my plan thay was getting charger $90 doller fee cuz it was a contract that i was never told and still got charger for another month of service that thay just added on me at that moment so end up needing to pay $200 dollers so never go to cox

Very bad customer service, never got internet

Went there to pay my bill and cancel or if i could transfer to my new address at the same time..they were having a promotion if i transferred it my bill was going to be less....but before she told me about it she had already canceled my service. she then try to blame me because i didnt tell her in time. REALLY....!!! your the experts right...? how do you do something like that and blame the customer... you make your company look stupid...and unprofessional!!!!!

I was just as confused about service coming out as i was going in. The promotion I was told about and signed up for wasnt legal. So the salesman that came out to the apartment complex LIED. I called three times to address my bill. The first two times they couldnt find my account. The last time it took an hour to find my account. At this point my bill is now $273.08. My first bill came 6DAYS after service was turned on. At this point I will go without cable if you have to trick and steal my money.

It is a convinience place but it is a franchise store .

Service faster than the Euclid location. Less traffic!

Maria gave us excellent service!!

Rude very disrespectful and would not help me

The personnel were very helpful, very courtesy, and provided all the info, I needed

Workers standing around while theres a line of people. Unfriendly staff in general

Store needs remodel. Looks very bad. Service was fast and helpful

Fast and friendly. Very helpful

Excellent customer service from Anthony Rodriguez

Cool workers, small parking lot, clean facility

Great team and great service!

3 months with Cox, this authorized dealer cant seem to get things straight.1st visit ... they had no change if you pay cash2nd visit ... their internet was down to take payments, had to go across the street to Walmart to pay3rd visit ... they are not taking cash payments, again ... had o go to Walmart across the street.

Worst than this blondy in store ...i dont think so 😞 so unkind ...so disrespectful to my needs and question...worst i explain i dont speak English... she answerd i do speak Spanish. ..and guess what Halfof what come iut of her mouth was English and other half Spanish. ...then she got so frustrated because i couldnt understand her ...and mad when i ask her what do you mean i dont understand ....oh OMG 😱 Horrible experience ever 😨

Always good service

Bad service. I ordered cox bundle with DVR but when installation technician came in he said I don’t have a DVR ordered. Also technician told me that they usually mess up orders at this location

Wasnt happy I got my equipment but the rep didnt inform me that I had to go home and set up internet before I could watch t.v.

So annoying to physically go into a store set up an appointment for a technician to show up and install a security system to then be emailed the wrong order. Turn around go back have them fix it and still have the SAME INCORRECT ORDER Emailed to you!So literally no point to this store location. I had to call and spend an hour on the phone anyways since the employees at this location couldn’t figure out how to place an order unless it’s one of their profiled plans.

Went here the lady that help me seems very confused i asked her bout my service and she seems lost when i gave my info shes very rude and giving me multiple wrong prices bout my cable services....when she asked her male coworker that dumbshit is very rude aswell he doesnt know whats going also trying to charge me seperate when my order is say bundle.. bunch of idiots dont go here ull just hoing to waste your time..

Quick and easy service! Walked out with equipment and no money down 😊

They dont have a lot of parking. The people are nice but some of them are a bit clueless.

Bad service and employees are unknowledgeable, when are you trying to cancel your service they act like your taking money out of theyre pocket

We did everything online, so when we came in, we picked up our box, and went home. They didnt try to sell us anything extra, they didnt pressure us into another plan.

I found them a little snobby.plus I dont use Cox anymore.

Yes very fast no prob

I turned in equipment and this store kept it and never turned it in and recorded it so basically they are stealing from customers

The employees are nice and helpful about your problems

Great service.

Long wait time with alright customer service.

Long lines and attitude problems.crooks.huge internet bill,4 x what my monthly payment is.pay or ya cant play.no help

I wouldnt go here if I were you, they try and screw people over ! I plan on switching over to a different cable provider.

Fast friendly customer service,

FIVE (5) customer service reps standing around laughing and talking, told me to sign in to pay a bill, no one assisting anyone told me to have a seat to wait another 15 minutes.

3 stars just because of the good customer service of the girl with glasses which I forgot the name sorry ! But Cox sucks with customer service when it comes to service whether other retailers or their main I can still remember my bad experience dealing with the assistant of the operation director with my FCC complaint they are nasty people ! Just running errands for my 85 yr old mom thats why I step in a Cox office again.

They never answer there phone

Bad they cheat lie.

Fast and friendly service.

Good location.