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DuPage Chrysler Dodge Jeep RAM
433 E North Ave., Glendale Heights, IL 60139, United States
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DuPage Chrysler Dodge Jeep RAM

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EM
Review №1

I Absolutely Loved my experience with DuPage Jeep. Upon arriving I was Immediately helped by Brian who was fantastic and patient and helped get me into exactly the Vehicle I wanted. The Dealership is beautiful and they had a ton to choose from. I ended up choosing the New Grand Cherokee L and I am more then impressed. The car is stunning inside and out and is incredible to drive. I brought my toddler age children with me and Brian and the team made myself and the kids experience absolutely amazing and so smooth. All the staff were so friendly and absolutely great with the kids. If your looking for a new vehicle do yourself a favor and go see the Team at DuPage. I couldn’t be happier. 5 Stars. Thanks Brian and the Team at DuPage we love our new Grand L.

Ro
Review №2

I have been going to DuPage Dodge for years. Even before their two beautiful new locations! Ray and Bobby in Service have been the best part of my experience each visit. After buying many cars and having many services through them, I will never go anywhere else.

Ja
Review №3

Dealership was perfect in every way. No pushy people at all. Smiling faces. Matt in sales was perfect. Listen to me looked at my needs. Gave me a trade in value that was fair. No pushy people at all. Very clean nothing out of place.

Ky
Review №4

Such a great experience worked with us to get just the right payment we were comfortable with thanks emmanual!!! He wasn’t too pushy listened to exactly what we wanted and made it happen great guy! Again thank you so much!

Ku
Review №5

Normally I have a great experience here. Last service visit however, no loaner available and kept my truck overnight placing me at a disadvantage. Also there does not seem to be communication between service adjusters because they sent my truck out for an alignment (which doesnt make sense) and the next day I had to call and follow up, no call from them to let me know what was going on and I was told it was ready. Upon arrival, they could not find the key or the truck because they never went to pick it up. On top of that, I requested it be washed part of the deal when I bought the truck and of course it was not done. Worst experience I have had here and not the norm. No apologies given.. Please get it together if you would like my continued business.

be
Review №6

Go See CHRIS DAY. He is a total professional. He knows the vehicles inside-and-out, and he will help you save money by making sure you that you get all of the incentive money you qualify for. Furthermore, he will go the extra mile to ensure that your ownership experience is just as good as the buying experience. Send him all of your referrals, they will thank you!

Be
Review №7

My husband and I purchased a beautiful 2021 Jeep Grand Cherokee L Overland 4x4 yesterday, (9/9/21). Matt Diana was our sales consultant. I cannot even express how grateful and appreciative we are for his genuine patients and efforts to make this purchase happen for us. Matt spent an entire day with us just to make sure WE were comfortable and satisfied. We really fell in love with this vehicle and Matt made it happen. Matt made everything perfect. I MEAN PERFECT! We came back the next day, (9/10/21) to take delivery. Matt was with us all the way to the end!!! Matt showed us how to use the high tech-technology in our Jeep. My daughter loves Jeep! She was so excited for us. I encourage anybody who is interested in Jeep (past or present) to come here and ask for Matt Diana! Everyone at this dealership was so laid back, friendly and accommodating. The facility was very clean and comfortable. That is where I will be sending my family and friends. This is where We will be coming for further purchases.

Gl
Review №8

Purchased my new SUV with the help of Ronny! I had a really good experience throughout the whole process. He guide me to the right vehicle and helped me get a great rate. I definitely recommend Ronny to my friends and family!

No
Review №9

Cheryl Shea is an awesome person, she has great personality and very attentive. I appreciate her.Thank you Cheryl for your awesome service 😀

Er
Review №10

Thank you Matt Diana for a seamless transaction! Your honest approach to sales is much appreciated. Looking forward to working together in the future. All the best to you, Kurt, and the rest of the crew at DuPage Jeep!

Sh
Review №11

Great people Great Dealership. Leased a Jeep Cherokee with help of Matt Diana and Donnie. Very helpful with all my questions. I would recommend DuPage Jeep to family and friends. They treat you like family.

Ju
Review №12

I would like to thank Brenda! Who is always on the slope of what I was looking for. I would like to recommend that you go with Brenda to help you have your new or used car. Thanks Brenda for helping me buy my pick up truck you are very friendly and attentive to your customers.

Ja
Review №13

Just purchased a 2019 Jeep Compass from here yesterday and my experience was great! Chris Carter was my sales person and he was very nice and did everything he could to get me the deal I wanted. He made my brother and I very comfortable and answered any questions we had. He treated us like people and not just a sale. I’d definitely recommend Chris if you come here. The manager Danny is also very nice and threw in a bunch of free incentives for me. I will definitely be back here when it’s time to upgrade :) 10/10 recommend this dealership to buy your next car!

Sa
Review №14

We have purchased 5 vehicles from DuPage Dodge and we keep coming back. Every time we buy a car everyone is super attentive and always happy to help. This time I came in not really knowing what I want, and not really sure I wanted a new car. I knew that Jeep had new cars out on the market so I thought it was worth checking out. I worked with John Bautista, who talked me through the features of the new Grand Cherokee Limited. He was able to answer all my questions and show me a car that fit all of our needs. Again, this dealership is super helpful. Tim U also helped me out by showing me a couple cool new things about the Grand Cherokee. Tim also helped out with some of the paperwork and was super nice to work with. The experience has once again been great, and this is why we past several Chrysler Dodge Jeep RAM dealerships to come here. The staff is awesome and John was amazing! Please ask for him if you are looking for a vehicle. He did not pressure me into the sale, or give me any reservations with what I was doing. Overall my husband and I will continue to purchase form DuPage Dodge Chrysler Jeep RAM.

Ci
Review №15

The best dealership I know, my family has been going here for the past few years and they’ve been treating us with so much love and respect, they’re like family to us. I highly recommend John Bautista, he’s very kind and honest and he does anything in his power for you to leave the dealership with your dream car!! The best part of this is that he helped me save so much money!! As a college student this is the best thing that could ever happen. Thanks again John I’m very grateful for what you did for me!

Se
Review №16

Brian was great. He went above and beyond to get me into my Gladiator. I couldn’t be happier. Thank you

Vi
Review №17

I worked with Rose and Mandy to find my new RAM 1500. They were both amazing and very helpful every step of the way. They made the experience fast and easy. I cannot imagine working with anyone else! I will continue to buy my cars from them. Thank you all again!

Je
Review №18

I bought a super awesome 2018 SubaruWith Zulie such a great sales rep.I’m super hungry but excited!!Thank you lord🙏🏼🙏🏼

Ad
Review №19

Great team! Helped me get the vehicle I really wanted! Wasn’t easy but this team make it possible! Thank you guys

Fr
Review №20

Good service and the workers did a great job! I got jeep wrangler at a great price! Im very happy, buen servisio y se agustaron ami presupuesto salí contento

Sa
Review №21

Talk about Customer Service especially when they are claiming Jeep to be Luxury. They got ways to go with the MANAGEMENT if there was a number to give below 0 I would. They try to play old school tactics and waste your time for hours and than the Sales managers are the worse I HAVE EXPERIENCED IN MY LIFE I NEVER SEEN UN PROFESSIONAL SALES MANAGERS IN MY LIFE. THEY NEED TO LEARN FROM OTHER DEALERS FIRST HOW TO OPERATE. OF YOU WANT TO GET SCAMMED AND GET PLAYED AROUND FOR HOURS GO HERE!!

Ed
Review №22

We just bought a 2021 Grand Cherokee L Emmanuel was are salesman he is the best will definitely recommend anybody and we will be back!

Ja
Review №23

Great experience. Brian with Jeep was informative, patient, and all around a great person to work with. This is a great place to purchase a vehicle. We are extremely happy with our purchase and will purchase more vehicles here in the future.

la
Review №24

I brought my Jeep in for its 30K service and was helped by Fabian in the service department. Fabian took the extra time to go over everything that would need to be serviced and even took it upon himself to update my service book. The work was done in a timely manner and when it was done, the final price was under the original estimate. Since buying the Jeep from DuPage Chrysler Dodge Jeep RAM, I have only had it serviced at the dealership and will continue doing so because of the professionalism and outstanding customer service.

To
Review №25

I purchased a preowned 2020 Camaro from BRENDA MENDEZ last night. I have never met a more knowledgeable, helpful salesperson in my life! Brenda is hard working and sent the extra mile to earn my business. The finance manager, Alex, as well as the finance closer, Mike are the best in the car industry. Thank you so much to all of the staff. Your dealership comes very HIGHLY RECOMMEND BY ME❣️(not easy to do either)Thanks to All💋

ty
Review №26

I started communicating with Brian, a salesman roughly two weeks ago regarding a Jeep Gladiator. I visited this dealership to test drive a Gladiator last week, and decided to purchase it today. Brian had gone completely out of his way more than he had to to get me into this vehicle and make me feel like my business was appreciated. I’m very happy and excited about my new Jeep and will be directing future friends and family to Brian that are interested in a CDJR. Brian exceeded my standards way more than any previous salesman I previously dealt with.

Je
Review №27

My husband & I went into this dealership due to being interested in something new(I had a 2014 Ford Focus I traded in) Right away Greeted by Rose very friendly & welcoming. We looked at a few & i personally feel in love with this. Im now a proud owner of a Jeep😁. Both Rose & Michael helped us get into this 2020 Jeep Cherokee with no money down & an amazing APR. I couldnt pass up this deal. So if youre interested just a little bit I would recommend checking them out. I guess you can say Im now a Jeep Girl!! Thanks again Rose & Michael...

Ma
Review №28

Emmanuel did an excellent job in helping us with 9ur Jeep Wrangler purchase and will recommend him to friends and family.

Ra
Review №29

Super friendly customer service. Took a bit too long (2 hours) for a regular oil change and my vehicle was the second one in that morning. But overall great place to get your car serviced because of the staff.

Ke
Review №30

I was extremely pleased with my car buying experience with Dupage Dodge and Jeep Dealership. Upon entering the Dealership, I was greeted warmly and professionally by the staff members. My salesperson Ricky Cooper was Awesome. He listened attentively to my choice of vehicle and offered several pressure free selections.  After informing Ricky that I have been purchasing cars for over 50 years, he assured me that his goal was to make this My Best Car Buying Experience Ever. Ricky delivered on his promise! He introduced me to the Store Manager, Mr. Tapper, who reiterated that my buying experience would be no nonsense, haggle free and professional. Mr. Tapper went on to say, the goal is to treat all customers as if they are family. A happy customer is a repeat customer, which is good for business.The purchase of my car was seamless. The Finance Manager Mr. Davis was also very attentive, thorough, and professional. What an awesome team and car buying experience!!! I highly recommend Ricky Copper and Dupage Dodge and Jeep Dealership. 5 Stars!!

Ta
Review №31

They give you a time frame an they stick to it. It’s simple to schedule or just show up and be in and out within a hour 👍🏼 10 stars! My favorite part is Nissan used to tell me every time to give them 10 stars. Which annoyed me: This place has never said that just ask to do survey and answer honestly. They are all great an very kind gentleman. So thank you.

ch
Review №32

The entire staff was friendly and helpful! Not the car buying experience I am used to. I need another car soon, Im going to be back.

Da
Review №33

Quick and easy oil change & tire rotation. Worked with Bob Utterback, friendly service.

Es
Review №34

Every time I’ve gone to this dealership I have had a positive experience. The purchase process was stress free and seamless, pressure free, and my salesman was very knowledgeable. I purchased my vehicle in November and have been back 3 times for regular maintenance and will continue to come back to the dealership for my maintenance. One of the best dealerships I’ve been to and will recommend to anyone in the market for a car

Da
Review №35

My car looked brand new inside and out. They did a fantastic job. Would recommend without hesitation. Excellent Customer Service as well!

Ke
Review №36

Service is awesome and guys do a great job to make sure I get what I need serviced on my car. I had an amazing VIP experience after my oil change with Sandra CSR Mgr. She ensured not only my needs were met but the dealerships as well. It is my impression they go above and beyond to take care of you. Thank you!

Do
Review №37

I went to DuPage Jeep late afternoon on a Friday JUST TO LOOK at Jeep’s. I have owned 2 Jeep Wranglers in previous years. I ultimately want to pull a camper. We checked things out in the lot and 20 or so minutes later we were joined by John and Brian B. They were low key and just chatted us up. Brian took us out in his Demo Jeep that we were standing around talking about. He was super patient, answered all of our questions, explained options I had and was never pushy, always just supportive. We ended up being the last customers in the dealership that night and left with a Jeep. He called to check on us over the weekend and was super helpful when I went back to the dealership to inquire about mats for the Jeep and a few other questions I had! Overall, great place, great people and I would highly recommend customer service specialist Brian B at DuPage Jeep any day!

De
Review №38

I did not have an appointment but was welcomed all the same. Was quoted for 1hr and hour for oil change, but to my surprise it was finished in 45 minutes. Would highly recommend dupage dodge for service and efficiency. Also stop in you may leave with a newer car.

st
Review №39

Brian helped me when I came in to look for a newer used Jeep to replace my 2004. He was kind and patient in helping me to find the right vehicle. In the end, I did purchase a vehicle from another dealership because it just made more sense for me financially. I wish it would have been in the stock at DuPage because I would have loved to have given Brian the sale. I would recommend anyone looking for a new or used vehicle to start here and definitely ask for Brian!

Mu
Review №40

Everyone their is so friendly and professional, the absolute best place for anyone to get their car serviced! Thank you do Bobby Carson who helped me get my car fixed fast. appreciate everyone their, you guys are THE BEST

Si
Review №41

It seems like a nice dealership. People are friendly and very nice however I don’t know if they really pay attention to details. I have tried twice to get my Chrysler Pacifica hybrid serviced for a factory recall. Both times they scheduled an appointment and I went in. The first time they informed me that they didn’t have the parts for the factory recall even though I had scheduled it a week before my service date. The second time they informed me that they under estimated and that they didn’t have anyone qualified on hybrids to do the service and it would take a very long time. These are both things that I think the scheduler should know prior to having customers arrive at the dealership and wasting a lot of time that could have been prevented by paying attention to details.

Ga
Review №42

Wonderful dealership to work with. Made it easy as pie to buy and even easier to upkeep! I go here for all my services needed on my wrangler. They are the best around.

Li
Review №43

Amazing experience. John was an attentive salesperson who picked up on everything I was looking for. The car buying process was seamless and there was very little up selling of add ons...a welcome relief!! Got the car I wanted and I LOVE it!!!

Br
Review №44

Emmanuel is the best sales associate I’ve had the pleasure of meeting and he was absolutely great

Vi
Review №45

Bought my car here, Love Spike, Highly recommend. He wasn’t pushy at all. Got me exactly what I was looking for. I work with Jesse as well in Service ! Brought my vehicle in and he got it fixed and took care of it and made sure We had a loaner while repairs were made ! Highly recommend both

Ma
Review №46

By far the most exceptional car buying experience I’ve ever had. Michael Bott, and his team at DuPage Chrysler Dodge Jeep Ram- helped me find & purchase my dream Jeep quickly & conveniently with the highest level of professionalism and customer care. Kelly Shanks & Tyler were incredibly helpful with everything I needed from vehicle coverage to a safe & seamless delivery. I Would highly recommend this team for a world class product & customer service experience!July 2021 Jeep Owner!!

Cy
Review №47

Jiffy Lube messed up my car really bad on a simple oil change, that could have cause my engine to blow. I called the dealership in a panic and worked with Bob. He was super helpful. I’m am so great full for their help. It could have been even worse then what it was, if it wasn’t for the service team. I bought my car there almost five years ago, and will definitely be buying our future cars there as well.

To
Review №48

I had a great experience. Cheryl in Service was extremely helpful and thoughtful!Cant forget to mention Junior who did the work on my Grand Cherokee. Great work!!Great team!!

Jo
Review №49

I pass by Dupage Chrysler Dodge jeep dealership on my way to and from work. I would admire their vehicles, in particular their jeeps. I was a little hesitant to go in. I finally did and, to my excitement they had the vehicle that I have been wanting! Emmanuel was our salesperson and he was so knowledgeable and worked with me to get me into the car of my dreams. A Jeep Wrangler! Everyone From Emmanuel to Mike in financing were so nice and really listened to what we wanted. I would definitely recommend family and friends to them!!

Ja
Review №50

My experience with the service department was very enjoyable. My service writer was polite and very informative from start to finish. The Tech who worked on my car, his name was Kevin. Very professional and did quality work that when I left I felt very comfortable that I was in good hands and my problem was solved.

Pa
Review №51

We arrived slightly before they opened and were browsing and Matt D came out and asked it he would help us with anything. He was great. The whole process went smoothly. If I could give him 6 stars out of 5 I would. Will come back here for my next vehicle.

La
Review №52

The staff, sales, finance, and management, were courteous, professional, and informative. They went above and beyond to make sure our experience was top notch. My only complaint was that the vehicles were not cleaned up to show to prospective customers.

Jo
Review №53

Tim was hands down the best sales associate I have ever dealt with. He answered all my questions and made sure I understood the whole process. I didn’t feel like I was being ripped off nor pushed to buy. I cannot say enough great words about him. We will be back to buy from him again.

ja
Review №54

I just purchased a 2021 jeep gladiator, Ive had it less than a month and have taken it back to dealer 2 x for check engine light. First time they just rest the code no body ever told me why or what was going they just sent me on my way.. Now that its been a 2nd time in less than 2 weeks they actually want to do something about it. I have to leave car for the day, I get that but they didnt even offer a loaner vehicle for the day. So now I have to waste a saturday buy dropping off car then waiting to hear back from them all with a new car with less than 600 miles on it...

La
Review №55

They are great! I’ve had the best service so far here than I ever had at any other place. I had a scratch on my seat of my new car that wasn’t seen the night I purchased it and they took care of it right away. I wasn’t able to come in the first available day to have it fixed because I had to work and they offered to bring me to work and have my car delivered to me at my work after it was fixed. Now that’s great service! I had it fixed and it looks great.

Da
Review №56

The staff at DuPage Chrysler Dodge were excellent especially Austin and Cheri. They handled everything we needed done in a timely manner. I was kept up to date on the progress of each new item being put on my truck. I would definitely recommend this dealer to my family and friends.

Sa
Review №57

Emmanuel gave us great service. He gave us a lot of good information. We left with a new car. Great experience

Ma
Review №58

I hit several local dealerships in my area looking for a Ram 1500 Laramie and landed at DuPage Chrysler to start the morning. I was greeted by Chris D and we talked for a bit and Chris walked me over to an area loaded with 1500 trucks. Zeroi pressure, Chris walked around with me answering questions, zero pressure. Found the truck I wanted and Chris went to work. I ended up with the truck a wanted with a couple extras, what I needed to get for my trade in and everything went smooth.Other than spending a little over half the day at a dealership the whole experience was great. Chris and the rest of the team were friendly, professional and there was no pressure. Second time I bought from this dealership and I would go back again. HAd a great time working with Chris!

Ke
Review №59

The team at DuPage Dodge Jeep has been nothing but absolutely perfect with customer service and dedication to making sure my experience with them is nothing but top notch.

C
Review №60

They had the SUV on their web site for the price reflected. Worked with Anthony and Brian. Both professional and honest in dealings. Cant ask for a better experience in buying a new car.

Tr
Review №61

Ray C, service manager, is the #1 reason why I have stayed with Dupage Jeep for over 10 years. Ray and the team always provide excellent service. Ray has an exceptional unique way of describing exactly what is happening with my vehicle. I sincerely appreciate his honesty and transparency especially on larger service issues. Ray understands my personality and can always craft his conversations to make sure I am comfortable with next steps. RAY is a great asset to Dupage Chrysler Ram Jeep.

Ye
Review №62

Every employee here went above and beyond to make sure I purchased my dream car! The service was amazing and the level of communication was satisfactory to say the least. I recommend everyone who is in search of a Jeep, dodge, or ram vehicle to check out this location in Glendale heights.

Ch
Review №63

Brian was very personal, professional and exceeded my expectations. He is definitely into customer service not just selling a vehicle. He understands your needs and expectations to rise above the rest. He took his time to keep the process flowing to introduce me to the team of people I would be working with during the care of my vehicle so I knew the friendly faces of the facility. The team has even personally reached out (in a non annoying sales rep way) to make sure I’m still enjoying my purchase and to see what else they can do. Best experience, I will definitely make the hour plus trip for my vehicle needs and next purchase!

Ka
Review №64

Terrible place to do business, they take advantage of women and lie about helping you out. We purchased a Used car from them, that had a cigar smell that just wouldnt go away so we traded it in about 45 days later. Sadly we purchased an extended warranty from them and to cancel we had to fill out a form and provide them an odometer statement. We did this (Mike) from finance was supposed to take care of this......almost 6 months later no refund on what would have been almost $3,000 refund. All he could say is that he did send it in and that its between us and warranty company. We called warranty company they stated they received the cancelation request, and submitted a request back to dealer for the odometer statement and even sent them an estimated refund amount for approval, they never heard back so its been sitting in limbo this entire time. Now mind you we have called dealer over the past 6 months countless times and they say we are working on it What exactly were you working on? If all it took me was a 5 minute call to realize you or the dealership did not follow instructions and held up my $3k refund and wasted time for being lazy!1. NEVER. Never but extended warranty they tell you you have to do it to get the deal but its a lie ask to speak directly to lender and you will see how quickly the retract that statement.2. NEVER, trust this dealership to follow through on promises, once you are out of finance office and they have there money thats where it ends!

Lu
Review №65

I had wonderful service here! Started with my salesman Carlos who was so patient and helpful in my first car search. He found me exactly what I wanted and for a fair price. The process here was so easy and smooth. Carlos took the time to test drive multiple cars before deciding on the one I wanted. I highly recommend shopping here and having Carlos as your guy for the process.

Jo
Review №66

Chris was my salesman and he did a fantastic job! He was able to secure the vehicle that I wanted, was very informative and a pleasure to deal with. Never once did I feel pressured during the sale. 10/10 sales experience!

Dr
Review №67

The car buying process was great, James did great and met our family’s needs. They did an awesome job finding something to fit our budget as well as helped us set up Bluetooth and explained the new features. Will recommend James and this team moving forward with our Jeep purchases

Ch
Review №68

Beautiful place and awesome customer care. Thank you to John Rick Bautista for the great service given to us. We are driving away in our dream car thanks to him and your awesome team!

Ol
Review №69

No issues with dealership. Facility is nice, modern and clean. Staff is nice and salesman was honest and easy to deal with. Definitely a positive experience purchasing vehicle and will refer others in the market for a vehicle. Although it was an hour drive, from Chicago, it was worth the trip. The next day my wife purchased a vehicle as well.

El
Review №70

Just purchased a Jeep Grand cherokee for my wife with the help and great service of JOHN BAUTISTA. Had a great experience with him and went above and beyond to help us find a great deal! Great attitude, understanding,explained everything well and loved how he was great with my son.

Da
Review №71

We are very happy with our Jeep Grand Cherokee! Rose went over and beyond her customer service! The manager, Donny, was very nice and helpful, and even Mike the finance guy was easy to work with. Very happy with the service we received and feel good about the product we purchased! Would definitely go back again!

Lo
Review №72

Awesome job on a car detail. Was my husbands work car that no one would use. After the detail in is almost like new. Thanks

Er
Review №73

Came in to discuss the possibility of leasing a new Gladiator, only to have the sales rep lie to me about how lease taxes are calculated. I spoke with multiple other dealerships to verify that I was correct. They were asking over 250 dollars more per month than the calculator on Jeep.com was stating, which makes no sense to me. If other car brands like Tesla are able to give an accurate payment online, then Jeep can too. After being lied to about the tax, I will never return to this dealership.

Ar
Review №74

Ronnie helped me get. Nice jeep

Ni
Review №75

Emmanuel was great with our Jeep purchase and we will definitely be back.

Ni
Review №76

Just purchase a vehicle with Tim today and I must say he was beyond amazing. Very knowledgeable about vehicles which made my decision much easier. Very accommodating. I am very confident in my purchase and I would highly recommend their services to everyone I know. Thanks again Tim you rock!!!

ro
Review №77

Tiffany was very helpful and made my car buying experience delightful! They worked with me and made sure I left a very happy customer. I have bought 3 Jeeps from this dealership and will continue to buy my future vehicles here as well!

Ke
Review №78

Always a good experience. Even when the wait is longer, it doesn’t feel like it’s because they’re not trying to get through service. Service department is helpful, polite and courteous.

Da
Review №79

I came in for an oil change and to figure out a noise which has developed in the front end of the car. After some checking the mechanic figure out I had a ball joint issue. It was fixed right away and covered by my warranty.Great job guys.

Ry
Review №80

Tyler was my salesman when I leased my wife’s 2021 Jeep Wrangler. I worked in the business for 5 years and Tyler was barely a month in when I met him. This young man has caught on quickly to just how important it is to pay attention to customer detail. He exceeded my standard by far and I’d be happy to refer anyone looking for a new Jeep. Tyler knew that I knew my stuff and didn’t waste any time playing games. He was on top of everything I threw at him and made sure I had the best possible experience. Sorry for the late review (Bought in February 2021). Thanks again for all the help!

de
Review №81

Currently stranded outside this Chrysler service dealership with no solutions to fixing our Jeep Wrangler after 2 weeks of service with the issue we originally came for not being fixed, $4300.00 later! We were told by Mike to come on Monday, they will give us a rental car and fix the problem they originally did not fix. Tech now agrees that he missed checking for tire rub (they said with “150% certainty” concluded before the knocking was definitely due to ball joints). The tech doesn’t even recommend adding wheel spacers. We were just told by Marco that they will only cover one day of the rental car and we have to pay the rest of the days while they order and charge us for more parts. We originally came in for a knocking sound while making a hard right turn and wheel alignment. After installing new ball joints, u joints, and sway bar that was supposed to fix the issue. Get to the dealership to find the Jeep battery dead outside, we get home, make a hard right turn...the knocking is still very present. $4300.00 and the problem still exists. This company is nothing more that parts dealers! This is not the first time we have run into incompetence with this dealership! 2 years ago we came for a air conditioning inspection and repair. 2 years later, the air conditioner is not working again. To find there never was an inspection in the first place, just a belt replacement. If you choose to work with this company, beware of the miscommunication from the middle people/parts dealers and try to talk directly to the mechanic. Their warranty is 2 years bc that’s their work only last that long. Careful when they say to come back in and they will fix it, there is no fixing, you will be stuck out with no solution, just pushing parts and their incompetence is something you will have to pay for. The wheel alignment still pulls to the right after repair. Beware!

Kr
Review №82

Tyler was my salesman and helped me get into a used Jeep. He was willing to go back and forth several times for me and got me the price I needed to be able to purchase. Tyler was very polite and patient. I appreciated that very much! The Manager, Don (I think... I feel bad I cant remember for sure) was also very nice and made the signing process quick and easy. I would definitely recommend this dealership if you are looking for a Jeep!

Om
Review №83

I recently purchased a 2019 Chevy Traverse from Chris Carter and what a pleasant and easy process! Definitely recommending this dealer to all friends and family

Ma
Review №84

I had a great experience here everyone was so nice and helpful. Especially Brenda she was able to help me find a new challenger! Definitely recommend purchasing a car here especially with Brenda.

Da
Review №85

James Loizzi from sales was great. Really went above and beyond to get the best price possible for the exact car I wanted. Left as a happy new car owner in no time!

Ju
Review №86

Got a car from here with my mom with Zuly she works wonders go to her when you are thinking of getting a car here. Make sure to call and setup an appointment.

Jo
Review №87

We walked into DuPage Jeep intending to buy a new vehicle and walked out with that, as well as a new Ram dealer relationship.We own three Ram trucks and are in need of a new location for service. The confidence instilled in us by the professionalism of Anthony and all the rest of the team has sold us.These are honest, straightforward people who aim to please and build loyalty by being truthful themselves.We’re so glad to have found them.

ju
Review №88

Cheryl does a great job with communicating things and making it happen. And shes always nice. What more can you ask for

Ti
Review №89

Jessie and Sandra were great! They explained what was going on and made my experience go so smoothly! Mike, helped me in the past with another situation and I told him I would bring my other vehicle to his shop if something happened! Which something did, I called Mike and he get me in right away and set me up with Sandra to get a loaner car and Jessie with taking my vehicle in for repairs! I would recommend Dupage Chrysler to everyone I Know!!!Thanks again for everything

Jo
Review №90

Went in for recall work on my 2008 Dodge Durango, I had advise service rep that my hood cable was broke, but could be opened with pliers, My regular mechanic and I used this technic several times. I was notified that the service tech could not open the hood, and I would be charged additional 75.00 to used a work around. 3 days later, I was called to tell me the recall work was complete, but when I arrived to get my vehicle, I was shocked to see what the work around was. See photo attached. My hood cable cut, left dangling with a piece of wood sticking out from under the hood. I requested to talk to the service manager to complain on what condition my truck was in. The service manager agreed to replace the hood cable for a cost of 175.00.

Sh
Review №91

It was a phenomenal experience! We drove from Indianapolis, IN to purchase our Wrangle XE. We hit traffic and they stayed to ensure we had a pleasant experience!! It was the best new vehicle experience I have had! Thank you!

Ri
Review №92

The service rep Cherri has been the very best & the #1 reason I return every time!She is wonderful and works wonders!! This place NEEDS her!

Ja
Review №93

The service at DuPage Chrysler/Dodge/Jeep was amazing. I have never worked with a better set of individuals while buying a car. They really made the whole process a pleasure. I would buy a car again from James Loizzi in a heartbeat, he was so caring and polite throughout the whole process and made sure all my questions were answered.

Ja
Review №94

Thanks to John Bautista I took a beautiful car home, the customer service here is excellent and would do anything for you to save money! Highly recommend this dealership!! If you ever come here I very much recommend John Bautista.

De
Review №95

Brought my vehicle in for a Radio issue, after a week later I finally got my car back after having to pull teeth to even get a call back. Then after my vehicle was driven 25miles to cycle thru I some how had 3 lights pop on my dashboard for a brake issue stability control, check engine light, and my air bag. Then trying to call to get a update Im told each time Ill receive a call back with a status update yet never received a call, each time Ive called its been some excuse how nothing has been done to it and yet Im stuck without a vehicle when Ive made it clear Im a veteran that has appointments with the VA I cant miss yet they could care less about giving updates or giving a call back. I have never had such a horrible experience at a dealership and I used to work for a dealership and have never seen such a mess of excuses towards a customer.

WY
Review №96

Ronny was a huge help in buying my 2015 corvette very smart knew what he was talking about and made the process easy and exciting!

Ka
Review №97

Entire process start to finish was great.Matt Diana did an awesome job walking us through the vehicle I was interested in and did a great job explaining any future maintenance schedules. Ended up driving out with a new vehicle and couldnt be happier.Thanks guys!

M
Review №98

Called this dealership the other day and they said they had a car in stock. Sales rep said ask for him when we arrive. We asked for the rep and some customer service guy said he will find him. The c/s guy comes back and says the car had sold 15 min before we arrived. The sales rep never came to greet us. The c/s guy offers to let us test drive a jeep SRT and I agree then comes back and says the Mgr wont allow it. We left after feeling this place was not to be trusted. Talk about dangling carrots. We get a call later saying they got a Durango with hemi on a trade in I could test drive that. A few years back we saw an advertisement about all the discounts they had. We got there and they said the discounts were only good for certain individuals and we didnt qualify. ANYTHING TO GET YOU IN THE STORE. B E W A R E ! ! !

Jo
Review №99

Cheri is such an amazing woman, she will help you with all of your needs! Getting an oil change and talking to her was a great way to start my morning!!

Am
Review №100

I worked with Brian B, he was FANTASTIC!!! To the point, no hassling and even did 90% of the sale over the phone with me so I didn’t have to bring my kids in and sit for the usual 4 hours! Highly recommend him as well as this dealership!!!

Information
100 Photos
100 Comments
4.1 Rating
  • Address:433 E North Ave., Glendale Heights, IL 60139, United States
  • Site:https://dupagechryslerdodgejeepram.com/?utm_source=google&utm_medium=organic&utm_campaign=dupage_cdjr_gmb
  • Phone:+1 630-446-1400
Categories
  • Auto repair shop
  • Appraiser
  • Car dealer
  • Car finance and loan company
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Motor vehicle dealer
  • Truck repair shop
  • Used car dealer
Working hours
  • Monday:7am–9pm
  • Tuesday:7am–9pm
  • Wednesday:7am–9pm
  • Thursday:7am–7pm
  • Friday:Closed
  • Saturday:7am–9pm
  • Sunday:7am–9pm
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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