Spectrum has always been curtious and pleasant to do business with. I dont like their high prices!! I believe that if you have been a customer in good standing for many years, that they should give you a break on your cable and internet service. They are constantly trying to get new customers by offering really good deals, so in my opinion I think they should also reward longtime customers the same thing as new customers get, every now and again.

The staff here is always friendly and helpful. Service is excellent.

Sheridan WY. Spectrum Store was permanently closed. Banner across the Window. Received no notice. Drove 216 roundtrip miles to Gillette, WY. They were awesome.

Very helpful giving me ideas on how I can save money and utilize our plan

This internet service is horrible. Always going in and out, i pay 80 bucks a month for wifi that loses connection all the time. Im canceling my service.

You would be better off attaching tin foil to your head and beaming WiFi from the next galaxy. Connection totally stops working several times every hour and lasts for several minutes. From 3pm to 9pm expect to get 500kbps or so. For those who do not know that is dial up speed, without the reliability. You can call customer service as many times as you wish, but they will never find anything wrong. I had to use my cellular data to write this review, which is strangely always faster and more reliable than Spectrum WiFi.

Ruth, was great helping me today. It is working beautifully.

Best internet provider in the area. Customer service is always polite and helpful. Wish the local office was open because I need some new equipment and have to wait for it to be mailed.

WORST COSTUMER SERVICE!!!!!Waited for 25 minutes in a very long line of costumers who eventually walked out. Stood there at service desk for another 30 minutes trying to open an account for my business to be told that they can not get it started and I’ll get a call back

The people who work here are always nice, but the cable service is horrible.

Dont sign up with this company, with out a doubt the most misleading company I have ever dealt with. Buyer be ware.....crooked crooked people. Dont be fooled by paid reviews

Love the internet

I got in and out quickly, after getting my problem solved. Staff very nice, And knowledgeable.

Tv freezes up constantly and the come over and reset and it still does it

Internet drops out at least 3 times a month. Was 2 days before they got it fixed last time. They need to STOP over-subscribing their data nodes. It’s notorious. Can’t wait to move towns and drop this joke of a service. Absolutely terrible.

The worse company ever to deal with. They make everything complicated and charge you more than they say. Than won’t even work with you on a one day wait for payment, especially during pandemic. So many have had this issue, just a horrible company. Do not recommend!

The only reason I’m giving it one star is because google won’t let me give it none. Literally the biggest joke of an internet company.

Not helpful...

Amazing gals working up front!

It took at least 20 seconds for my webpage to load to write this review. If there were an option for no stars, i would have chose that option.Internet is constantly disconnecting and reconnecting throughout every day for a few months now and it is impossible to update their products firmware.Please do not support this company charging full price for partial services,Surely there are better options elsewhere

Took over a week to setup the WiFi after having to schedule 2 appointments.... they also charged me for the month of service that I wasn’t able to use my equipment on account to me moving. Overall I feel they’re fair I just must have gotten a sour slice of the apple

I called to get help with a defective new phone. I had to listen to several promotions before I was put on hold. I then had to wait 10 minutes more and got cut off. Just put me through to the proper department and stop wasting my time.

I used them for 2 years and never had any issues with their service.

Awesome customer service! The office ladys are top notch! Highly recommended

Employees were extremely nice facility was clean and there was barely any wait to be

Good tv but a bit pricey.

Convenient location. Friendly staff. Slow service.

I moved in not even a week ago and wanted only internet. The lady on the phone offered me a free home phone line so I accepted. Now, not even a week into my new service I see that I am being billed for the phone line. That is not free. That is a bait-and-switch.I have the (minimum) 100mbps package and I can barely view a Twitch stream in 720p which is less than 5mbps. I did a speed test and it shows I have 20mbps down and 5mbps up despite having the 100/10 package. I only have 1 PC connected straight to my modem (no router) and it has NO Wifi so why is my speed 80% less that what Im paying for? Another bait-and-switch.If it sounds too good to be true... It probably is. Bad practices and I should have known better after I saw all the bad reviews.-edit-Went in today since they can only upgrade services over the phone but you have to go in person to a location to downgrade or cancel. The parking lot is horrendous and concealed carry is not allowed. The lady at the desk cancelled the phone but couldnt remove the 9.99$ charge (despite the 30day money back guarantee) so she removed the 9.99$ self-service install charge instead. Sounds fishy, but the price works out the same so ohh well, right? She said the rep on the phone indeed mislead me and said it was their tactic to call it free because the 12month introductory internet price is 20$ less so they can technically call the phone line free since it costs less than the regular overall price and Im still saving 10$. I feel a class action lawsuit and a complaint to the FCC about that now... The whole situation today seems off and something is clearly wrong with their practices. Also was told that around 5pm when everyone in Gillette who has Spectrum gets home from work and starts streaming TV or using the internet that their main hub gets overwhelmed and that causes my slow speeds. Sounds like over-selling services and an excuse why Im not getting speeds that Im paying for... If you have a problem with the services or are misled by a sales rep then you need to file a complaint with the FCC! Its free, they will help resolve your situation, and you can help others from being scammed as well. Its YOUR hard earned money. Dont let them steal it from you while promising something they arent giving you.

They worked with me on my damaged equipment. They made me feal at home and they totally under stood. Some times your not home and equipment gets damaged and you dont realy know what happened! They were very understanding and they help me get back to normal.I expected a confrontation, but they were very helpful. I didnt expect that. They are so much better than what usually happens.

Wait, wait, wait. Never seems to be more than one person on duty. The service is good, accurate and helpful, and the person helping has always apologized for the wait.

Coming from other cities Im used to awesome internet service. This is by far the most god awful service Ive experienced in my life. It constantly cuts out every few days, sometimes multiple times a day and rarely is at the speed you pay for. If there were any other options for high speed internet I would have switched years ago.

They have put up with me so you know they are great ladys to work with

Good company but phone service need to be improved

I have my tv,interet and cell phone all through them good service and on time

Have a lot to offer now that they have cell phone, internet, and tv all at a pertty go price

Very friendly, fast service! Great welcone for us to Gillette!

Internet has not worked in 2 days. Im switching internet providers.

Its the cable and internet my friends dog owners son has ever had

The internet cuts out constantly. I thought it was my router so I bought a new one. The internet still drops out. I use the internet for work and I am stuck trying to do it on my phone.... Not acceptable especially at $60 a month. In this new age of cord cutting this company cannot keep up and cant even be counted on to check your email.

The people you talk with at the office and the techs have always been wonderful. I dont blame them in the slightest. However. The actual service itself is godawful. Up to 60 mbps means it fluctuates with 60 being the max. I work from home and stream online- how am I supposed to do so when my internet drops every 5 minutes? Losing connection to servers, missing updates for work, and constantly being kicked from the internet is unacceptable.

I just had wifi installed in my apartment and the team that came were very friendly and efficient. Thank you!

Had service hooked up on July 17th with a free installation promotion. On August 2nd we get a call call saying our account is 35 days past due for a total of $273 bucks for a plan that’s supposed to cost $105 a month. First of all we have never received a bill, secondly if you do the math we haven’t had an account with them for 35 days for it to be 35 days past due. So I call to figure out what’s going on and our “free installation” cost us $60 bucks, nobody can figure why it says we are 35 days past due and then to top it off tried to make a payment while they look into it and they are using the wrong zip code and can’t process a damn payment. After 2 hours on the phone and another 30 mins with my bank we are still in the same spot. They want a payment but can’t figure out how to process it and we are still right where we started. Still charging me $60 for free installation, still saying we have two bills for less than 30 days of service. Get dial up Internet before getting a contract with these guys. They will bill for whatever they want and apparently whenever they want too and blame you for there system failure.

Never have I experienced such terrible service through any sort of business. The cable is choppy, the internet is only connected for about 25% of the month, and every single encounter with an employee has been extremely dissatisfying. My internet is always out longer then it is on, and none of my neighbors with the same internet provider experience this problem. When I tried to get them to fix it, they sent service people to my house on 5 separate occasions, all of which was ineffective, inconclusive, and a complete waste of time. The only recommendations they can give is to get a new modem, or buy their own brand of modem. Well, Ive upgraded my modem twice and Ive still got the same problem.And according to 2 of their employees, there is at least 500-600 people in my town with the same problem. All being dealt with as inefficiently as myself.Furthermore, According to both these employees, the reasoning behind this is because this company doesnt want to spend money on upgrading the equipment that is required to do what they say they can do. Provide ALL of their customers with the internet at the speed they claim.Whether these claims from their own employees are true or not makes no difference to me. Im still incredibly dissatisfied, and I personally know others who feel the same.In short, I wouldnt recommend an enemy to this place. Its completely maddening paying for something you dont receive fully, especially with their terribly inefficient employees who apparently know nothing about how to fix such a problem. Please, for your own sake, look no further into this company.

Great customer service

Internet drops so many times a day it is frustrating! Ive had Spectrum (Charter/Bresnan) since at least 2009 and it didnt used to be so bad. After it cutting out so many times a few weeks ago that it was useless, I signed up with Visionary. Havent lost internet service once since!

Cant believe they can justify charging me an additional $10 for making a payment over the phone because they want to have call centers in Puraguay. Not to mention they never contacted me when my automatic payments were stopped. I think they were just happy they could collect an additional $15 in late charges. Companies that treat clients like another number need to go out of buisness.

Was signed up and out the door in 15 min. Had to call customer service that night to turn on the internet and they were available and helpful even at 11PM.

Yes to re connect my tv internet and phone

The internet and cable cut out all the time I only have internet about half the time.

They promised me a refund on a double billed payment,and promised on 3 different occasion that my money would be refunded to my card,yet instead of putting it back on my card put it towords my bill,and it was money i had needed not theirs to do with what they wanted

Internet connection has been poor for weeks . Keep being told we are working on it . but they sure expect to be paid. It been on and off for 3 day, I get we will try to schedule someone to look at it this week . let me pay you when I get a chance to look into it .

Great place to get cable

Overpriced

Slow help.

Only cable company in town, good rates on cable, internet, and phone as long as your contract does not expire, get it renewed before it does, if it expires you will pay for Channels at retail price

Ladies at front desk are awesome

Great personal service!

Ok place only cable company in town.

Fast internet with rapidly changing management and price tags...

Fantastic customer service

I like my service, but I cant set up an online account. It says my zip code cant be found, and my first bill, is DOUBLE what my email said it was!

Parking lot could be bigger.

Good for what you get

Parking lot is horrible

Allways Good

WORST INTERNET EVER!!!!

Fantastic