I absolutely love my therapist! We work on more than just the typical therapy routine. She makes time to remember me and my personal life. And she definitely challenges me to think further than just my feelings. I have seen more progress with my behavioral health needs than I have ever experienced anywhere else. The staff in the offices are also extremely helpful. Anytime I need to talk to someone, they are quick to answer the phone and help me answer any questions I have.
Their website was very helpful but it was through a conversation when I called that we were lead to a perfect match for our needs and she is fabulous.I’ve had some administrative and billing issues that were erroneously in my favor which I had to reach out out about but I received timely responses until we got it resolved. The patient portal lacks needed features like the ability to upload documents or send a secured email. It’s still unclear to me if it’s a poor system or that issue is an odd system glitch. Administrative issues are small compared to the high quality of the therapist and assistance with finding her.
My husband and I have been doing couples counseling for just under 6 months with Janet Hawkins Pope and I cant say enough good things. It had been challenging navigating how to deal with our adult children and finding a happy medium for the two of us to be at. Janet is exceptionally well versed and qualified to do exactly that. Being a parent of adult children herself she could relate to us and guide us in the right direction. I highly recommend working with her.
Only had one session and then my next session was canceled at the last minute. I really needed someone to talk to and I was very disappointed. At least have a substitute or something. People have depression and anxiety and are hanging on by a thread and to abruptly cancel is not cool. Also, there’s a monthly fee. For what?
Our work with Janet Hawkins-Pope as a couples counselor has greatly increased our quality of life and our relationship. We were given many tools and she helped us apply them to our lives to better ourselves and relationship. We are much better off having completed counseling with her.
My wife and I really loved working with Janet Hawkins-Pope. I spent some time with her in working out some issues of my own and she also worked with my wife and me in couples counseling. She has an easy way of making you feel comfortable and understands what your relationship may be going through. My wife and I have been married for almost 47 years and Janet has given us numerous ways, using different tools, to improve our relationship. These are crazy times and Janet has helped us immensely.
Janet Hawkins-Pope is a great therapist. She has really helped my marriage and even helped me with some personal counseling. My personality mixed well with hers, although she is very professional and could sync well with just about anybody. I dont think much of the Company ThriveWorks, but thats because of their .cancellation policy and their inability to communicate with the client properly. They cannot even get appointments with the correct Therapists consistently.Overall I think the company has an inexcusable error rate for their strict cancellation policy. Especially when we see the same therapist for the same weekly frequency of therapy However, Janet Hawkins-Pope is a fantastic Therapist, and is one of the best at her job.Just to be clear, I would give Janet 6 out of 5 stars if possible, however, this review is for ThriveWorks.
I have received excellent professional care from my therapist over the last 6 months. The behavior wellness challenges that I started with have been recognized. I am receiving emotional healing by working thru our sessions, pain past and present, weaknesses, challenges and goals . Therefore my life is definitely more manageable than since I started.I have lived with alot of emotional traumatic situations. This is first time that I have been diagnosed by a therapist, I have been in therapy before over intermittently 30 years, off and on. My Thrive therapist has been an excellent supportive and caring professional listener, she as asked questions and filtered out events of the past and guided me to do today, to be able to live and not just to survive as I had been doing.She demonstrations an acceptance of my personal 12 Steps recovery strategy and and religious beliefs, to working within in an open space for me to think and get the best, for Mental Wellness. Thank God for my Thrive Therapist! {her initials} NJ.
Ive been working with Janet Hawkins Pope for about 5 months, doing individual counseling and counseling with my husband. Shes offered amazing tools, exercises, and knowledge. I love her directness and how easy she is to talk to. Therapy can be hard, but she makes it exciting to get to the bottom of deeper issues so that you understand why youre going through what you are and how to make improvements going forward.
Terrible experience. They cancelled my appointment without my permission because THEY mixed up my address of residency. No call to confirm beforehand.I called and asked them to confirm if they refunded me, and they had me on hold for a long time, saying they couldnt find the charge. I asked when the next therapist would be available so I could reschedule, and the representative put me on a long hold, then came back with information that did not match what was on the website at all.Not a great first impression at all.
Would to use this opportunity to recommend Thriveworks counselor Janet Hawkins Pope. My wife and I worked with Janet over the past few months for couples therapy. We are happy that we did this. We were able to change things around. Want to thank Janet for all her efforts. It has really helped us move forward in a positive direction.
I’ve been going to thrive for over a year and it’s still going great, I love my therapist!!
My counselor is Megan and shes great speaks the truth and holds nothing back which what I need. I would have given 5 stars but thriveworks as a company Im not to happy with. Their strict on their cancel policy.
Therapist was fine but the subscription is a absolute waste of money. The tools are no different than any employee assistance website and they will not reimburse you if you no longer use their counseling services once charged the fee. Even if it is requested 3 business days later and you haven’t used their services for month.Update: sent an email and no response.
Thriveworks billing practices are horrible. We have two insurance companies and they cannot seem to get our billing right. Instead of getting the billing correct they continue to charge your card in file with $50 here and $99 there and then $198 days apart from each other. Over Five hundred dollars in charges then emailed us saying we have a $300 bill. Copay as I was told by Aetna is $50. Several emails sent and never a real response.We are there for treatment and our provider is great but even she is confused by the billing. Be careful with providing a card on file. Check your statement. Also Waive the portal it’s $40 a month and not necessary.3.4.21- sent an email and still have not received a response and you have charged my cards for services we have not received another $110. These charges are not authorized and I will be disputing all of them. The business office is awful but the therapist is great. Get your business in order. I will be calling the BBB and the State for assistance with this.
I have been working with Janet Pope for a few months now and I cant express how much insight she has provided to me. My significant other and I both work with her and she listens to each side before providing feedback. On one occasion she even offered to include other family members in our sessions either as a group or one on one. If you are looking for a caring, compassionate, counselor (with a sense of humor) Janet is for you!
Working with Janet Pope has been a great experience. She is very easy-going, comforting, and has a great approach in addressing problem-solving skills. I look forward to continue building a relationship with Janet.
Colleen Rogers is one of the most down to earth, compassionate people. She truly cares about each of her clients and takes the time to actively listen to them. I would recommend her to anyone looking to work with someone going through changes accompany the aging process. She has a great deal of experience and is extremely effective.
Colleen is one of the most kind, gentle and caring humans I have encountered in my life. As a counselor and social worker she stands heads above the crowd in her commitment to her patients and coworkers. Would recommend Colleen to anyone in search of compassionate, consistent and reliable support during difficult times.
First I must say, I never ever do a review but this time I did. I was so please encouraged that I met Johante Webb. She was so polite, listened very well, gave me great feedback and always was there when I needed someone to talk to. If you need a counselor please look up Johante Webb she was awesome!!!
It’s rare I take the time out to do a review but Johante is so good I just have to show her some love on here! She’s someone who is intentional and feels like she is genuinely interested in my success. She also receives feedback well and is overall just a genuine soul. I’d highly recommend her!
I have worked with Colleen over the last few years. Colleen is an extremely skilled social worker that has extensive experience working with individuals with serious and life threatening illnesses. Colleen is extremely easy to talk too, very supportive and is an asset to any organization.
Johante may be new to the company but she is extremely understanding, kind and patient. She has amazing rapport and truly cares about the well-being of her clients. Working and training beside her has been an amazing experience and I know she is passionate about her job and others.
Shani and I have worked together for a number of years, and it has always been an honor and a pleasure to work alongside her. She is very professional and client-centered in her approach. She is particularly gifted in working with children, which is such a gift to find in our community.
I would recommend Katie Murray as a therapist to anyone seeking counseling. She is very dedicated, empathetic, down-to-earth, and extremely helpful in navigating individuals through whatever life experiences they have been through. Katie has a personality that makes it easy for someone to open up to and talk to about personal issues. Katie is very non-judgmental and also uses a variety of therapeutic approaches. She is hands-down one of the best therapists and truly cares about her clients.
I needed to talk through a few things, and Janet Hawkins Pope was an attentive listener, had thoughtful and useful advice, and was a joy to chat with. She helped me find peace on a few issues I was struggling with. Thank you, Janet!
I have had such a great experience with this company in particular with Johante Webb! She is so professional and has a kind and warm spirit. I have no hesitation opening up and being very transparent with her. Thank you!
I have been working with Janet Pope for the last 8 months, and she has helped me so much. Janet has not only provided support, comfort, a listening ear without judgement, she has also provided me with strategies and multiple resources to help me with my situation. Sessions with Janet is something that I always look forward to.
I met Katie Murray almost 10 years ago when we both worked as therapists for the same agency. I was initially impressed by her genuine empathy for clients, her ability to relate to people of all backgrounds and make them feel comfortable, and her clinical expertise. Over the years I have come to recognize that Katie has a deep respect for her clients and a willingness to help them reach their goals without any judgment. She has also remained dedicated to continually learning new skills and techniques, in order to give her clients the best treatment possible. I recommend Katie without reservation to both clients and colleagues!
I want to take the time to highly recommend Johante Webb! Shes so kind and empathetic and is great at what she does. 10/10
Counselor and life coach Johante Webb is such a great listener and extremely sweet and professional. Would recommend her!
Ms. Murray is a very thorough, very detailed therapist who cares deeply about her work. She definitely puts the time and energy into each and every client! Would highly recommend to anyone looking or in need of a therapist.
I highly recommend Johante as a therapist! She is kind, caring and truly listens to her clients to find a therapeutic approach that fits best with their needs.
I would recommend Katie Murray as a therapist. She does an amazing job supporting me through all the challenges I faced in my life. I feel I can be very open with her without any judgement. I feel she truly knows me and knows the right things to say to encourage me to dig deeper.
Very easy to make appointments, short waiting time, affordable. Love that they take insurance. Counsellor is very skilled and lovely to talk to - like talking to a no nonsense friend! They even offer tele-counselling so I can do from home. 10/10.
I would recommend Megan Mills! She is extremely knowledgeable, warm and caring. She will get you to where you want to be. You will supported all along the way. I would recommend her to all my friends and family!
I have worked with Katie Murray for about 4 years. She is extremely passionate about her work . She always goes above and beyond to help her clients, co-workers and friends. I highly recommend Katie as a therapist. I have worked with other therapists over the years and have never met anyone as knowledgeable or caring as she is. No matter how busy she is, she always makes time for others.
Johante is an excellent counselor who is passionate about what she does. She is empathic, understanding and a great listener which allows her to connect with her clients. She has such a calming presence and knows how to create a space where one can feel comfortable and safe discussing even the most challenging of topics. After talking to Johante, I often feel this sense of clarity and even empowerment. I highly recommend Johante as her know her services can make a significant and positive impact.
I highly recommend Johantè Webb as a Therapist as she is very welcoming and open with communication. She always knows what to say!
Johante Webb is absolutely amazing at doing her job. I really felt comfortable disclosing things to her due to her relatability and warm Spirit.
Kavita is an amazing counselor and I was lucky enough to have seen her work her magic with several clients as a former colleague. She is warm, compassionate, empathetic, and very professional. I would refer anyone to see her in a heartbeat!
Johante Webb is a great counselor and a great person over all! Professional and reliable!
As a PhD student Ive had a lot of personal and professional challenges that proved to be too much to handle by myself. At first, I was declined emotional support at my current college because they didnt have enough staff, but thankfully they provided me a recommendation of counselors outside of campus. This was a blessing as this is how I met Ms. Elizabeth Santiago. We instantly made an excellent connection in our first meeting and I felt motivated to keep visiting her. After 1.5 years I have to say that I owe a lot to this person. She helped me find in me the confidence and trust I had lost along my personal life and I am now in a great stage of my life. I am extremely thankful for her support and I am glad that she is doing this job because it is definitely her vocation. I hope she keeps changing the lives of her future patients as she did with mine. :)
Ive known Elizabeth Santiago for the past 8 years. Ive witnessed firsthand her personal and professional development from a graduate student to a highly competent counselor. She is genuinely passionate and committed to helping her clients through lifes toughest challenges, and her clients enjoy working with her!
Johante Webb is an incredibly caring and insightful life coach that I highly, highly recommend!
I have known Katie Murray, LCSW-C for approximately 10 years. We worked together for 5 years where I observed her empathy, compassion and enthusiasm for helping others as a therapist. As a colleague she is a pleasure to work with and clients spoke highly of her.
I have known Katie Murray, LCSW-C, professionally for almost a year and a half now. As many reviewers have already said, she is truly one of the most genuine people you could ever meet. I had the pleasure of receiving supervision with Katie for my LCSW-C license. She has such a warming personality where people instantly feel comfortable with her. Katie is highly knowledgeable in what she does and I highly recommend her.
This company is outrageously disappointing. If it’s not the receptionist spending 2+ hours trying to gather information about you & others, then it’s the counselor unaware of the scheduled group session.In addition, the counselor (Dr. Cynthia Johnson-Watson) “waived” the copay At first from one session bc the group session was unsuccessful then getting billed for that copay. This is by far the WORST practice I’ve ever Encountered. I will NEVER encourage anyone to come here. Ugh.
I highly recommend Elizabeth Santiago! She is extremely professional and truly cares about her clients. She is easy to talk to and skilled in many therapy modalities. Anyone would be lucky to have her as a therapist!
So far so good. Relatively empathetic. Feels a little clinical/cold at times but on point.
Shani is a great therapist! She takes the time to get to know her clients and their treatment team.
From the staff to the vibe of the office, felt welcoming and comfortable. I’m glad I made the choice to go seek counseling here.
My son worked with Kavita Shanbhag for a little over a year to process some major life events (death of a sibling, death of a teacher, new house, and new school, all in the span of two years.) Kavita was always prepared for the sessions with good techniques that he could understand and that were easy for me to implement at home. She was also willing to communicate outside of the therapy sessions to speak to any questions or concerns I was having. My son really enjoyed his time with her, and really trusted her. Definitely recommend!
Kavita Shanbhag is an excellent therapist. My 10yo really connected with her and developed a great relationship with her. Kavita took the time to really get to know my child; and because of this, she was better able to address my childs needs on an individual basis. I am grateful that we had the opportunity to work with her.
It was always a pleasure to have Elizabeth in Juvenile court. She is a friendly, high-energy individual, motivated to help others, committed, and professional. Any agency should be happy to have Elizabeth on board.
Best group of Therapists ever.. I never believed in Therapist until I needed help and was referred to this group!! I am so grateful for how they have helped me cope with a very difficult timeIn my life.
My counselor Audrey is a wonderful and helpful to me and you in the office always is very nice to me thank you for your help Amen.
Marie Brizard Delices is a wonderful and a compassionate therapist. She is able to be present, knows when to just sit back to listen and when to intercept and add to the dialogue. She is the kind of therapist who goes on your journey with you and never let you feel like you are doing the work by yourself. I highly recommend her as a therapist. she is very knowledgeable and is able to work with any individuals that seeks theraputic services from her.
Very Happy with the work, location, and hours.