Decent gym. Not the cleanliest and not a lot of machines, but given that it is mainly empty, great option.

I like it over there. Its getting more better.

Literally holding us and our credit cards hostage. They won’t accept our cancellation forms. This is CRIMINAL. I will not stop writing poor reviews until mine and my husbands memberships are cancelled. This is absolutely absurd. For the love of God, do NOT join this gym. Don’t do it! They are liars. They are criminals.

Save yourself the aggravation and dont join this gym. It is IMPOSSIBLE to cancel your membership. My husband and I moved, we dont live near this location anymore, and we tried to cancel our memberships. Had to drive about 2 hours to this location TWICE to fill our their cancellation form. The first time, it never registered, so they charged us again. The second time, they claimed their never got the cancellation form, which is a flat out blatant lie. They are now telling us we need to come in a THIRD time to fill out the same cancellation form that we already filled out twice prior. This gym is ridiculous. A manager is NEVER available. Dont bother. Dont waste your time. Dont waste your money.

Keep you waiting 2 hours to cancel membership very disrespectful people

WARNING!This club fraudulently charged me membership fees while they were closed. They have not responded to any of the multiple emails I have sent since last fall. When I call, I am told someone who can help will call me back, but they dont.This company is dishonest and downright criminal. I have been completely disrespected. I never leave reviews, but Im so put off by this company that I went out of my way to add these comments.

Clean and not too busy during the day. I feel very comfortable working out here

This is my first review of anything ever thats how bad this place is. Worst communication and business practices of anything Ive ever experienced. They will not refund for the 2 months they charged during covid because I canceled my membership today instead of continuing my membership. They charged $45 to cancel in person, plus charged for this month $35. They are charging me again next month. They wont give you anything in writing that confirms that you canceled. They increased prices in January with no notification whatsoever. Read BBB reviews before signing up. Not even an email to say they were re-opening today. Worst policies ever! Save yourself money and a headache and go elsewhere.

(granted I never tried to cancel my membership) im not sure why there are so many negative reviews, they handled covid amazingly, did not charge me while they were closed and when they reopened only charged me half of what my membership it, wonderful social distancing signs, great ventilation, the friendliest staff, and im not sure his name but the man who cleans around there is just the nicest person ive ever met, he always acknowledges me and says hello. the only downside is no water for bottles and no towels due covid but thats perfectly fine and okay, bring your own :) MY FAVORITE GYM IVE EVER USED

Horrific customer service. Management lies, then when you call them out on their lies they act like theyre doing you a favor by ripping you off. Stay away from this company.Specifically, their manager Nicole just lied about granting a refund on a charge for a club that isnt even open anymore due to a covid closure. When I called back to follow-up, she couldnt understand why Id want my small sum of money back for a service I couldnt have possibly used. When I asked for a full name or supervisor to follow up with, I was laughed at.Dont bother signing up because theyll just give you the runaround when you need anything other than to swipe your keypass.

Amazing place

I went to go cancel my gym membership. I got charged when the gyms were closed from the pandemic. They said that they wouldnt reimburse but they will freeze my account and I can still go for the months that they charged me for. Okay, fine.However, I also got charged for PT sessions when the gyms were closed and they wouldnt reimburse.Besides that, the gym experience was average at best.

I have had other gym memberships over the years but never have I been this consistent and motivated. Training with Dean has been a big part of my experience and I seriously look forward to every workout with him! I’m excited, for the first time, that this is now a permanent part of a healthier lifestyle where I take better care of me!

I cancelled my membership in April due to COVID and received a confirmation message after submitting online, not only am I being charged my monthly fee since September, but Im now being charged the personal training fee even though they fired the trainer I had before. I cant get anyone on the phone. The majority of the gym is underground in a basement which isnt ventilated or spread out, all the machines are on top of each other. I am immunocompromised, and CANNOT go to the gym. This is absurd.

I have been going to this club for the last 7/8 years and it’s a pleasure. They keep it very clean and on top of machine maintenance. The staff is very friendly and helpful. I would highly recommend this gym. Thank you NYSC garden city. 👍

This place is awesome. The best gym Ive ever been in. The atmosphere is incredibly motivating. I recommend!!

Since COVID I have left many messages to cancel my membership and 7 months later, no one has ever call me back on how to resolve this issue.

Recently had my jacket and keys stolen from the locker room. Help from the staff was almost non existent. Nothing special about the gym itself. I haven’t seen a new piece of equipment in years. One star is me being generous.

I have been a member for 18 years and this is my favorite gym. The staff is friendly, the personal trainers are great, and the facility is well kept. Fanny the Manager is great at customer relations and definitely knows how to be there for the members

Staff friendly as heck, very helpful. Both gym floors and locker rooms always clean and in order. Machines do break from time to time but manager Fannie fast to get them fixed. Looks like they are stepping up their game with recent renovations to compete with other local facilities.

Like many others, they charged cancellation fees I was never made aware of. Charged me the annual fee because of the 45 day policy which again I was never made aware of. (Signed up over the phone and never saw a contract). And now they are trying to continue charging me monthly fees. Would not recommend. Customer service has provided no assistance.

Friendly and welcoming staff. Have been to many gyms on Long Island. Was coming from LA fitness where the atmosphere was unprofessional, lacked cleanliness and equipment was all over. NYSC is total opposite, staff always welcomes you, if you have a problem they will assist to find the solution. The equipment is in order and clean. Couldn’t ask for a better place to workout.

I decided to start working out in my late 30s and was a bit shy and apprehensive. This particular gym staff had always been kind and supportive through my journey and the members are low key and nice . Although there has been some turn over with staff - the current staff lead by Fanny Santamria is incredible . Being that I’m at the gym at least 5 days a week it’s great to know that the gym and staff are amazing and supportive . Definitely would suggest this location .

Surprisingly good gym for the cost you pay. Facility is generally well maintained, there’s always someone walking around cleaning something. Free towels with membership which is great, and the staff is actually attentive and seem to care, unlike LA fitness. Their free weight section is small, but never crowded which is probably due to most the members being older than 60 (in my opinion.)

It’s a great gym for beginners and teenagers.

I have been going to NYSC for many years. the staff is good, very friendly. trainers are excellent and really help you to succeed in your goals. locker rooms are average and i rarely use the showers. it is easy to get on equipment and there is enough room to train. The people who are members are friendly and easy to talk with. I prefer it over a mega gym.

I love this gym, better than all the other NYSC in Western Nassau that I have been to. Great classes, very nice staff and manager, kept very clean. It has a good amount of equipment thats always in good condition. I travel from Hewlett to go to this gym & its worth it.

Nice

If I were to rate this gym for the instructors alone, it would get 5 stars. It is an older gym with high attendance so things dont remain organized long and equipment breaks regularly.Spin on Saturdays is outstanding, the only thing I miss about NY. Kim is otherworldly. Thanks Mary Jo. And Maria is always a blast.

Been going here for almost five years. Same story for five years. Lots of good weights and weight equipment, a lot of cardio. The issue is that when things break, it takes them a month to fix anything. Men’s locker room is disgusting. Mildew in the showers. Toilets rarely cleaned. Showers often broken. No tissues, no plastic bags. Severe lack of maintenance and cleaning.

Its a convenient location. You have all you need to trim your excesses and with great group classes I heard. Staff are courteous. They have gone from $69.99/month to $19.99 but it can get too crowded nowadays and of course the demographics of new members have changed as well. The ambience is the likeness of Planet Fitness now. I always come here after work, so by the time I start my work out routine, there is less people on the floor already.

The renovation in the mens locker room was a nice touch, but were forgetting the core concept of a gym, functional equipment.

Really good gym. Something for everyone. This Ironman is a happy customer. BTW, I saw someone complain about Jonathan. Hes always been great with me. Very professional.

So at this gym 90% of the equipment is in the basement. No cell service down there. WiFi not working is basically not ok. The men’s locker room is pretty gross. The shower basins and disgusting curtains have mold on them. I won’t be back. End with a positive: the two dudes at the front desk seemed friendly and chill.

Terrible management attitude. My son forgot his ID and was not allowed to use the gym. The manager said absolutely not exceptions allowed!No wonder this gym is losing members...who needs customer service like this!I rate this place a 1/2 Star...and thats being generous!!!

Silver Sneakers 3 x a week love it.💖

The equipment is good and the staff is friendly. The biggest problem is the locker rooms. The showers are almost all broken and people leave towels/junk everywhere. People do inappropriate personal hygiene tasks that should be done at home like using a pumice stone on their foot callouses while sitting naked on the bench in the locker room.

Its not a terrible gym. Its nice that they have a hot sauna room. So here are the things I wish they would do better. Cleaning. Everything. Sometimes I see tissues on the floor, used. I dont see staff wipe the equipment, but Im not here 24/7. Customers can use the purell wipes that are provided too. I do agree that when equipment breaks, it does seem to take a long time for it to be fixed. I cant say that any of the equipment is new. Class options are not great, neither is the timing especially for late afternoon and early evening people like myself. They have multiple rooms yet they dont seem used. Like it be nice to have a class start at 6 instead of 530pm or 630pm. I would always be late to a 530pm class and I dont want to wait till 630pm and be out at 8pm. Its just alittle awkward with timing. I used to go to the classes all the time, but the timing has been a bit of a turn off. Would be nice even if they had just a 30 min ab core class or something. Variety just isnt there most nights unless your a cycle person.... Im not a cycle person. Most of the staff is nice and they greet with a smile. Parking is never an issue.

Best nysc I have been to. Clean, not crowded, well maintained and courteous staff. I wish the clubs in manhattan were half as nice as this one. Thank you.

Sooooo nice but the managers can come across moody but not the workers they are nice, bathrooms are mediocore and should be kept better

Any construction work seems to take forever, especially when it involves the locker rooms.

The Staff are great! Very friendly. Place is clean. A bit small and no pool but a decent weight/machine inventory none the less.

I go at 5am and 4pm. From my experience its always been clean, not crowded, friendly staff, machines work, theres always soap and towels, sauna is clean and working. What more can I ask for?

I have been a member of NYSC on and off for over 5 years at different locations. What a difference the Garden City location is....NYSC should REPLACE all senior management immediately at this location before it wil have to close... And with good reason.As to the replacements of the existing management on site, I suggest and remind you that the replacements at NYSC are in the hospitality business....not the young, and incompetent ones you currently have.....and for all those reading this.....this location does NOT REFUND monies that are due YOU, the customer....what a shame for NYSC to ultimately lose this location to another restaurant......

The workers are friendly and the free towels are great. Main downfall is gym is cell phone use in the cardio area is excessive. There are signs up stating no cell phone use in area but management does not enforce. Real detriment when trying to focus on your workout. Numerous customers just yap on their cellphone during the whole workout and it is extremely inconsiderate. Also bathrooms extremely dirty.

Dont think ill be coming back here due to an instructor named marlon embarassing me in class

Excellent Gym

Good gym never too crowded so far

I’m being generous with 3 star rate. Garden City NYSC is okay and will get the job done but other locations Ive been to are much more nicer/better and cleaner. It’s very good for cardio training, cardio classes. For weight training and body building not as good. They need alot more equipment(free weights, machines, cables) and they need to do maintenance on the existing equipment, including wiping down (sanitary) everything daily.

Place is usually not too busy. Plenty of room to workout.

This NYSC is absolutely subpar. From the facility itself to the staff who work there, they can improve across the board. The equipment is jammed in the basement of a storefront and is minimal (lots of waiting or just skip that part of your routine). There are holes in the wall from people using the equipment improperly. This is not to blame the patrons but rather the management on how they setup the equipment. They offer free wifi that never works and when one suggest they make improvements, those suggestions are ignored. Speaking of ignored, that is the biggest downfall of this facility...customer service is horrible. One has to call 3, 4, 5 times or more to get someone to respond back. My wife bought training sessions for my daughter (who is also a member) and it was like pulling teeth to get the sessions scheduled. From the manager to the trainers, none of them are professional enough to respond in a timely manner or consider customer input.I recently stopped my membership at NYSC Garden City and joined the LA Fitness on Jericho Turnpike. Its like night and day! More equipment (including a pool), more classes (spin, Zumba, etc) with lots of time options and session openings, less cost and above all, much better customer service.I definitely WOULD NOT recommend this NYSC.

Front desk staff is friendly but manager is lazy and unresponsive

Not the greatest. Find a better location or go down the block to healthtrax for a better solution.

What a mess this place is. No towels. Mens locker room is horrible. Equipment is ancient. Reading other reviews I find it hard to believe we are talking about the same place.

It works, staff not too accommodating, music terrible

Bad wi-fi and not so clean locker room.

My gym clean neat friendly

The worst business I cancelled my membership 2 days after they billed me and they wouldn’t reverse the charges and they charged me 19.99 for the coming month and on top of that a 10.00 cancellation fee ugh what a bad business policy.

Friendly dont mind going

Pretty nice place

Not as good as LA Fitness

Its just OK

Visited as a guest...a bit small, but staff was very friendly!

I love this place!!!!

Old and run down, not worth it

Great trainers

Love it

Bare minimum

Updated equipment and responsive to mand requests.