Great place to buy apple products!! I always come here to buy my apple products!! It’s the closest one to my house so it is very convenient!! I recently bought a charger for my AirPods, apple watch and iPhone which is awesome!!

Good to have an apple store in the area. It’s definitely not as organized as the ones in the city and less accessory options but the employees are nice and helpful.

My overall experience here was delightful.We went in to make an exchange but got a bit annoyed once we saw how long that line was. To our surprise, the line moved very quickly.Brian was the person that handled our exchange and he was very very helpful and knowledgeable about the brand in general.The only thing about this location is that its always crowded but you cant expect any different in a mall this popular.

Apple is a good product, but I was very disappointed I had to make an appointment to buy a product when Im in the store. I flew out the next day, and the soonest appointment was a day later. Unfortunate.

This place is always crowded, takes too long to be seen and they mostly never fix anything and always want you to buy a new device instead. This place is good if you want to buy a new device or computer but not good for fixing your exsisting device unless its the current model.

It is a very busy store and appointments are recommended. We went there without an appointment but the staff was really helpful. If we waited we would be late for a reservation. The staff helped us order ahead for pickup next day and get all the discounts applied. They are well stocked so we got what we were looking for.

Store a mess prob only one person that truly helped he was great! the other guy on the hand didn’t know what he was doing messed up the transition with over a $1000 dollars and the money not in my account. the manger was pretty rude no help kept telling me basically it’s on me to get my money back when her employee messed up now i gotta wait 2-5 for my money back when all i wanted was an ipad and apple pen with a case so yeah :)

We went Apple Store in Roosevelt Field Mall to repair under AppleCare my daughter’s iPhone 11 with a broken screen. The check-in at the appointment time was very smooth. We only waited for a few minutes to get the person assigned. As soon as he checked the broken screen, he ordered a replacement phone. 5 minutes later, my daughter got a new device, all set up. Very efficient.For those who visited the store without wearing a mask, they are giving a mask for free, which is nice.

A worker from this place let me inside the store when i told him i wanted to purchase an apple watch. Once i had made my selection, they simply said “you need a reservation so you need to come tomorrow”. A reservation to buy something? Unbelievable. Never coming to this place again. Wasted my time.

This Apple store in the mall is apparently incapable of accepting walk-in customers ready to spend money. We needed 30 seconds of time from a “Genius” to decide the size of the Apple watch we wanted to buy, but with 45 min remaining until closing, and many employees standing around idle, there were no available appointments to help us. Seems like a mall is a bad place to put a store if you’re not interested in walk-in traffic.

Casey was extremely helpful with the questions I had today at the Apple store. he’s a really good employee.

I was treated poorly at this location. The workers at the Genius Bar lack professionalism and hospitality. I waited 40 minutes before someone acknowledged me and 3 people came in after me and was immediately greeted and tended to. It took someone that had finished up with a customer to ask of if needed help which is sad.

This apple store is close and is convenient but the policy to have an appointment just to do anything is rediculous. I wanted to get an imac but you need an appointment. Its like

Went there yesterday for a repair on my laptop. The check-in process was quick and easy. I was taken into the store on time and the technician, Jose, was amazing. He had my laptop running again within minutes. He was incredibly polite and respectful. He used hand sanitizer prior to touching the computer. Jose didn’t make me feel bad for not knowing what was wrong with my computer and I very much appreciated that.

Omg super super packed. Staff is helpful and professional. However the store is way to crowded.

Service is pretty slow. It is definitely easier to buy chargers now since they made a separate table with a person there at all times

Good afternoon,Your newest update for Mac and the iPhone, caused my wife’s iPhone X to crash. The update “Big Sur”, did away with the use of iTunes, leading to an error code. This update clearly caused the phone to crash and as a result we have to decide between 600 dollars for repairs or 1,000 for a new phone (since we can’t trade it in). This isn’t okay and is exactly the type of thing that caused Apple to lose a class action lawsuit. I want to know what Apple will do to cover this cost of 1000 dollars, otherwise we will be seeking legal action. We have already found several others experiencing the same issue. I look forward to a expedient reply.The manager - Caroline at this location was extremely unhelpful. Apple’s iPhone update fried the iPhone X and they couldn’t offer anything. They wouldn’t even offer to have it sent for repairs! They only said they would sell the same phone for 500. Such crooks and I will be pursuing action against this store and the genius manager. Unacceptable.

Gotta shoutout David for being the most helpful individual I’ve had the pleasure of dealing with.Very standout guy, deserves recognition.

Good service! Very efficient staff aside from the long waiting.

Sales associate DON, did a wonderful job in helping me through great struggles in figuring out what was wrong with my phone and helped me through the process, there was another individual that help me too i wished i remembered her name, (white female) she was also wonderful as well and helped in the end . Their both kind, professional and solved my plethora of issues . First time ever visiting an apple store and will definitely go back. Highly recommend.

Gross incompetence on the employees at this location. Showed up for a 7:45 PM appointment to pick up a new phone and trade in an old one to be met with two uninterested employees. Provided the phone and instructed me that I was able to set everything up at home because she was leaving soon since the store closed in about an hour. Failed to mention the necessary trade in kit or the trade in process and I am currently outside the window of return.

I purchased iPhone on the apple official site. However, the phone cant be activated and was associated with someones apple id. I called apple support, and they told me that I can return it in store. When I came to the store, the staff told me that the iPhone I got was modified and thus they wont accept it. I was shocked because I didnt know that, and didnt do anything to it. The staff implied that I had purchased the phone from a third party and tried to return it at an Apple shop and take advantage of the RETURN POLICY. He said “You know what Im talking about you just pretend you dont understand. This is disrespectful and unprofessional. I dont know what is going wrong with the purchase, but I shouldnt be treated as a suspect.

There is so many stores I was amaze. Love it

John was the best, helped me and my friend through and through and kept it very enjoyable. Made the transaction so easy.

Worst apple store ever, went In to purchase an iPad at opening time & they told me to come back at 3PM, 5 hours later. Meanwhile the store was empty, great first responder service. They simply don’t care and have no respect. Will never be returning to this location. One word describes them, “ LAZY”.

I went there to visits the Apple store.The mall is exceptionally clean and there are multiple staff assigned just for frequently cleaning the common area, specially in the food court.Maintains Great Hygiene in Covid situation. Would definitely recommend for luxury brand stores.

Was just doing a pick-up. It took too long. The line moves so slow

Staff seemed like they knew what they were doing... they fixed my boyfriends phone issues quickly... very busy store tho... they did a good job with social distancing...

Among 15 different Apple Store locations I visited across the country, this one is by far the worst in terms of customer service. Staff are very rude and unprofessional. They never smile. Never answer your questions directly. They asked us several times if we have an appointment, although we already told them from the beginning. Id never go back to this store.

Store is always packed so definitely make sure to get an appointment ahead of time on the Apple website or you’ll be waiting forever. On the plus side, while you’re waiting, there’s little shops around like David’s cookies or pinkberry so you can get a snack while you wait (you can get a snack literally anywhere since this is a mall). They fixed my iPad the other day (Thank God!) and they are very helpful. As long as you make an appointment, they’re fast workers and will take care of you appropriately. Customer service is a 10/10.

Not for the poor student or low income. My inner screen cracked, not sure how and outside of my warranty. To fix it $678.

Staff was very organized, friendly & helpful. My husband bought me the IPad Air & the young lady who helped us was very nice & funny! We were able to make a reservation on the spot and the wait time was less than 10 minutes. The store also wasn’t packed and very clean.

Really great customer service, went in with a broken mac screen and was propmtly helped by someone at the genius bar and had the issue taken care of.

First off I want to thank all the wonderful staff at this store. It’s not it easy dealing with thousands of customers a day during a pandemic. Let alone keeping calm and courteous under extreme stress. I came here today to have my son Johns phone serviced. Was told I had to go to a different part of the line for Genius Bar appointments. Once there your information is confirmed and they take your temperature while following social distancing guidelines. I waited near minutes on line (that’s why you need an appointment) and I was eventually ushered in where I spoke with Scott at the Genius Bar. Scott was funny, smart and awesome to deal with! He gave me an exact estimate on when my sons phone would be ready for pickup ... and it was ready exactly when they said it would be! The hard workers at the Genius Bar need to be applauded for this. When paying my deductible the Apple staff member look at me when I activated my Apple Pay and said “sorry we don’t take Apple Pay “ I must admit he had me for a second before we both started laughing. You see these are the things that make Apple different. I never even told that staff members about the numerous conversations me and Steve Jobs had when I was a manager at a major computer retailer back in the 90’s and how he stressed to me how important customer service was to Apple. Well I hope he’s resting easy knowing that he left the company in good hands. Tim is defined doing a wonderful job running the company ... and it shows 100% in all the wonderful people from every background that Apple employs. So I would like to say a big thanks to everyone at the Apple Store in Roosevelt Field Mall ... please keep upthe great work... it doesn’t go unnoticed.

Very busy. However, staff very helpful and patient.

As expected from Apple: excellent customer care, highly recommended.

Since having my camera replaced here over a month ago, my iPhone 12 pro max is still with apple repair now for the third time.

Good place to get your phone repaired or buy but the line is always long

Customer service is wayyyyyy far behind in this Apple store, the reps here are rude and they don’t seem that they know how the business should be taken care of.Simple! Be nice! Thats all what your customer wants

The staff was very knowledgeable and kind.

Place is horrible. Told the associate/bouncer in the front I wanted to buy an Apple Watch, he tells me to get on a line outside. I get on line, wait almost 20 minutes, get to the front, and then I’m told I need a reservation. What? To buy an Apple Watch? Why couldn’t he tell me the that the first time? The store wasn’t even crowded because it was a weekday. I left, went to Best Buy, was assisted immediately by an associate who briefly explained all the options, and was in and out in less than 15 minutes. Why am I getting better service on Apple products from Best Buy rather Apple store itself? Never again.

Pretty nice place but lots of stores are very expensive.

Must use online tools prior to store visit for basic in store purchases..

Great mall only too cried and had an appointment with the Apple 🍎 store and waited over 45 mins

Hell on earth. I wish there was a way to avoid this place at all cost.

Located inside the Roosevelt Field Mall, there’s not much to say, the brand speaks for itself. Apple, good service, devices and to say anything negative of this brand would be just a lie.

Given the times we are in, felt too overcrowded. Just didn’t feel safe. People also don’t understand to keep their distance. Better off shopping online if you’re concerned about covid.

Theres good and challenging days. I waited 2 hrs (not consecutive) in the store, to have my phone glass repaired, as well to correct my applecare subscription. They had my subscription still being charged to my account, 2 months after Ive traded in my Ipad for the cell phone. Now, I was happy the phone got repaired. But a few days later my account overdraft due to an unapproved exhuberant sum withdrawn from my account. I tried calling the company multiple times to find out where the excess charges originated from. I have yet to find out, matter disputed.

The staff was very unprofessional and not willing to help. I needed to replace my battery which is out of warranty. So the sales person and the store manager Sean (didnt agree to provide his last name) refused to do that regardless that I was ready to pay for the service. I will never come back to that store and considering switching to Samsung.Extremely disappointed

Super disorganized and they clearly don’t know what they are doing. There’s three separate line and I clearly asked these clowns which line to line up on to make sure. Whoever is working around 12:30pm with white hair and the baldie needs to do their jobs properly. Why are they not directing the lines correctly? Another group was directed to the wrong line as well. So unprofessional. Disgrace to Apple.

Instead of trying to help with my iPad 2 they wanted me to just buy a new one I THINK NOT

Busy but the staff are really helpful especially during these covid times. Be prepared to wait a long time on line unfortunately. Other than that, great and friendly place.

Very nice place the staff very naci and helpful

Had to make an appointment and return the next day. Very inconvenient. On the day of the appointment. Everything went well. The security team and the front store workers are very organized. My sales representative was very knowledgeable and polite.

I had a serious problem with my iPhone that i thought could never be fixed I thought all my pictures would be lost & i was very sad but then I met a technician named Andrew he was a total sweetheart!!! He was so professional, caring & patient it didnt matter what question i asked him he knew the correct answer & he was happy to help me I was so grateful that he was the one to help me solve my problems on top of everything else he had a great sense of humor & vibe that was unmatched by anyone Ive met in a long time they dont make em like him anymore who ever raised him did an excellent job & if you ever need help with ANYTHING make sure to ask for Andrew!!! =D

I was there today the person who signed me in told me 1 hour . I waited for 2 1/2 hours now I have to take another day off from work because of all the time I waisted waiting for the apple store to help me . Thank you so much for wasting my time.

This Company for me have gone crazy with there name I was forced to visit this place because they acquired the company (Beats) in their mind they think they are doing a favor they dont think that without the customer any business can come down.

I’m on my daughters account,because I don’t have an account of my own.But I just wanted to say the service there was terrible.We were the third ones there today a little earlier then 12.We waited then workers came out to help us.One lady was being rude and I’m not the type of person to comment on things like this but,I was just there to fix my daughters phone and I knew she was gonna give us a problem.The wait for us they said or made an appointment for me and my daughter as they claimed was in 2 hours.About 1 hour later we went to Apple, and asked if anyone had canceled so we could go in earlier (because they said people usually cancel so we were just curious to see if anyone had).They said that around 4:30 we could go in.Now we are sitting in the Parking lot of Roosevelt Field mall.We can’t go home because they only give us 10 minutes to get in once they’ve text us.I don’t think this is fair we’ve been here all day.Its now 1:15 and we have 3 hours to go.They lied to us.I didn’t know my daughters phone was gonna break,and obviously if I knew I would’ve made an appointment,not everyone can wait a week because they’ve said until Sunday or Saturday next week we could go in yesterday.They just happen to let us in today.Her twin brothers phone also broke yesterday.My son takes care of his phone better then anyone in the family,and his phone broke.I spent 500$ on something that was apples fault.My daughter had just got a new phone a couple months ago and it breaks as well.Im probably going to be spending over 500$ today at Apple again and I’m paying them for them to just be disrespect to me,and for something that’s apples fault.They are not doing the best they can for there customers.Until they serve the correct service customers should be getting,it’s a one star for me.I hope my review can open the workers at the Roosevelt field malls eyes and treat the customers here with respect regardless.They lied,Didn’t make us feel welcome,and disrespected me and my daughter.I don’t think I’ll be wasting my money here for them to treat us like this ever again.This is also a shocker because they usually have good service. Have a good day.

Had an appointment at 5:10 yesterday. Staff had masks on. Sanitizing was continuous. Michael was great. Made everything easy. Michael got our phone back to us the same day. Didn’t want to make another trip. Even though they officially closed at 7:00, they let us stay inside until 7:20. At that time, our phone was ready. Thanks!

I get the new procedures that they’ve implemented in order to keep everyone safe. Because demand is so high, I believe they should employ more staff members to handle specific issues that we may have. I shouldn’t have to be 2 to 3 weeks just to get an appointment for a simple item that I need fixed.

Long wait but they get things done eventually.

Waited so long with appointment scheduled, had to ask two times and host was having a long long conversation with customer without noticingline was waiting for so long,

Worst apple store I have ever visited. The Manager Jack turned his head and walked away from me. No other supervisor was available he said, he was the final word.I bought an Apple TV there last week, and the remote did not work. The told me they had nobody to exchange it, but they had somebody that could sell me a new one right away. I bought it for $60 because it was not worth my time.Please, I am a giant Apple fan going back to the MacIntosh, But please stay away from this location. Better customer service if you do you business online. Ive never had such a bad experience with a product that I was sold and that was defective

Waldo is Knowledgeable & helpful Excellent !!!

Great service by Jess!

Waldo provided Amazing service!!!

I have found that the staff are the best and so helpful. I needed help on two occasions with my cellular telephone and with in a reasonable amount of time I was notified that someone would be able to help me. The people that helped me know what they are doing and get the job done quickly and with out charge me. If you need help check out this location with plenty of parking in a very nice area. Also if you need to wait there is a nice food court to get almost anything you want.

Normally I get excellent service but yesterday was the worse ever. I made an appointment for 1:15PM to fix a cracked screen on an iPad. When I made the appointment online, it was clearly noted that I was coming to repair an ipad screen (in fact, it was one of the options offered on their list for support visits). I got to the location early (around 12PM) to see if I could get serviced early because I know the mall gets crowded. I was told to come back 5 minutes before my appt time. When I came back at 1:10PM, they checked me in for coming to repair an ipad screen just to put me on a long line to get in the store. After about 45 minutes on that line they took my temperature to check for Covid, then explained to me that they no longer repair cracked screens. I would have to pay $325 and they would give me a replacement iPad. Why couldnt the first employee explain this to me when I came in, or even better, let customers know this before taking a trip to the mall and wasting all this unnecessary time there?? Total waste of a day.

This store ask you what you want then makes you wait an hour or more with an appointment and then when you get in the store after waiting an hour they don’t have the item. I was purchasing the top of the line IMac desk top and they just sent me on a wild goose chase. Very disappointed.

Always have a difficult experience at this apple store vs. any other and Idk why.

This Apple Store is in the Roosevelt Mall. Their service has always been good.

Lots of customer traffic in this store. With that being said, the Apple staff has a great system going in order to expedite the flow of people. Upon arrival, check in with Apple personnel and an appointment to be serviced while you wait. This was my first experience and it was great. Everyone I dealt with was highly knowledgeable, kind and helpful. In summary, customer care was outstanding. Great location to receive service for your Apple devices. Thank you.

So apparently guy needs a reservation to buy?? Like for real? This is insane

I hate apple iphones. Im at the apple store waiting to get get serviced because my sons iPhone does not display. its like a mob house as if they were given something away. and worse they are slower than TSA. I really dont get it.

Apple items available but wait time is long

I am in absolutely no way an apple person nor would I ever think to change. With that being said, I was pleasantly surprised with the care that the apple team had with dealing with my ladys issue. They were very quick and professional even though the store is crazy there was a bit of a method to the madness. Our issue was corrected with her phone in a timely manner, my only advice to anyone going in is to Make an appointment it was worth it.

Slow Service, very pushy trying to sell Apple care

Went there to pick up my new iPhone as well as accessories and was in and out in 10 minutes. Very efficient service and friendly reps!

They dont care if youre pregnant if your here on time. They make you wait. My appointment was at 8:15and they helped me around 8:45. So very disrespectful

Always packed out. Not really there fault it’s because of location and lot people just walk in for no reason.

The people who work there are always nice, and theres always nothing they can do for you. Apple iPhones are just a difficult product, from lame batteries to destructive updates to faulty hardware. The store is always there if you need it though, to make you wait several days for an appointment where theyll tell you they cant help you, they cant recover anything from a faulty phone, and its not covered by any warranty, but if you want to pay a little over market value, theyll be glad to sell you another piece of junk.

It is a great apple store there services are awesome and I recommend coming to this particular apple store.

Some crews are junk attitude

Very helpful staff..very polite..very busy store so pack your patience..in these covid days its best to make an appointment so youre not waiting long for an associate..Imacs are in demand a d extremely short supply, so if youre looking to buy direct from store probably not gonna happen in most models.

Rude, Misinformed Reps managing the line. Was told I did not have to make an appointment but only had to wait. I was fine with that. Then when I come, they wouldnt let me see anyone.

Even during coronavirus this mall is a vibrant hub for commercial retail. Stores are you able to continue doing what they need to do while everyone is wearing masks its great to see things up and running

Great staff super helpful. They are knowledgeable and get the job done.

Great job with social distancing and ensuring heath of customers and employees. Customer service rep was very friendly, helpful, and knowledgeable.

Beautiful

I visited today to browse their ipads. If it wasnt for specialist who helped us, I would give 0 stars. Their waiting process was extremely disorganized. Multiple waiting lines outside, without signage, so you dont know where to go. You wait in one line to make in appointment to wait in line again. My appointment, made after 15 minutes of waiting, was at 1:45, but I wasnt seen until around 3.However David, the specialist we met with, was extremely kind and patient, and made up for any frustrations we had up to that point by being so pleasant! He was super nice and informative and spent a lot of time with us answering questions without rushing us into anything. David set an example for what good customer service should be like -- 5+ stars for his support!Edited to lower the rating because their Genius Bar specialist gave me incorrect information about how to fix my MacBook by myself. I wound up purchasing new RAM and going thru a nightmare of trying to open the back myself. lo and behold my MacBook model didn’t allow for replacement RAM

Nice and convenient apple store for me.

The store was packed as usual and service with a smile as usual too.

There is always a long wait for walk-in service. We were told an hour. Luckily, they offered to text us so we did not have to sit and wait there. We received a text after about 30 minutes saying they were almost ready for us. We were on our way back to the store after another 10 minutes saying they were ready for us. We checked in a few minutes later and still had to wait about 15 minutes for a service technician. So, the original estimate of an hour was correct.The technician was very knowledgeable and explained things well. If we asked a question he was able to answer it. He tried what he could to fix the problem, but also warned us that it might take an overnight repair and cost money. When the initial repair attempt failed, he was able to hold the necessary part for a week, allowing us time to consider the best cost solution.

Excellent service! Professional and friendly. Paul Riley was my tech. He was very nice and was very good at his craft! I am a very happy customer!

I got a phone for free for doing stuff 😅🍆🍆🍆🍆🍆🍆

Let me first off by saying, that this is a fine place to get apple products. I had no problem getting what I needed. I did have a problem however with the customer service. First, I went to buy a new IPhone. Immediately an employee greeted me asking for my name and product I want so I can be put on the waiting list. I waited a good hour for someone to come to me about my purchase. Now I really don’t blame them because the store was packed, but I still think waiting one hour to get details about the product u want is unacceptable. I think they should have more employees. Second, I was told I couldn’t trade in my old phone since the screen was made by a third party (this is because I cracked my old one and got it repaired by staples) I understand why they couldn’t allow a trade in, but the way it was explained was very iffy. Instead of saying “sorry, but we’re not allowed to accept this phone for trade in due to our policy” they said “sir, we can’t accept this phone for trade in, in the future u should use Apple” in a very sassy tone. After that I had to wait 20 minutes for the phone to come out. And once it was out, it took about 40 minutes for the phone to load, which is the manufactures fault I guess and I got no help and I was expected to know how to do Everything myself. In conclusion, the waiting was a huge problem, if u don’t like to wait. I recommend not coming here, and the Service could’ve been more polite and helpful. But I got what I needed and I guess that’s what really matters.

They do not honor appointment!! I’ve been waiting over an hour and keep getting the run around. If you value your time do yourself the favor and go someone else !!!

I a repair done during covid-19- pandemic the store was closed but, curbside pickup /dropoff available. It was fairly quick, and employees were helpful both by phone and in person. Overall it was a good experience and I will return to this apple store in the future.

Very busy stores and most of the time long lines to get inside the store

Terrible employees and organization. The managers should be replaced. Even with an appointment they have you waiting for long periods of time. I wanted to do a simple return and it took forever. You have several employees just loitering around not helping anyone, meanwhile people are waiting on line waiting to be helped.