They canceled my sim card and sent a new phone and card to an old address without notifying me. Salesman was very nice but I will be canceling my service.

We had been Sprint customers since 2010. We wanted to switch everything over to ATT. The young man that helped us was so helpful and knowledgeable. Answered all our questions and got us all set up. Great experience!

Excellent customer service Will helped me and my husband with everything we needed and answered any questions we had. He made it simple and easy for us.

Awesome customer service. Will was incredible. He helped me pick out a new phone, accessories and still saved me $60 a month! Very happy.

We went to this AT&T store while on vacation and had the best customer service by the sales rep named Arturo. He was extremely knowledgeable, patient with our questions and found ways to save us money. Highly recommend visiting Arturo for great service!!!

Great service, we are from out of town and had to get help to sync my wifes and my watches to our phones. Cory was very helpful and got every thing set up for us

Brianna took the best care of me today, she was able to add service for my business and help me out with an apple watch purchase all while keeping my bill low! I highly recommend going to see her for your phone needs. Excellent customer service from everyone in this store.

Arturo is the best!! He worked with us and knew everything. Even though we came 30 minutes before close he stayed an extra hour just to help us. He told us about the great plans and deals at&t had to offer. We walked out with two brand new phones and they work great!

Best provider on the island!! Arturo was Fantastic!! Easy to deal with, great communication, best customer service! I shopped around too, stopped in T-Mobile and Verizon to compare, and honestly there is no comparison ! Att had the best phone deal and plan offerings!

Cory is very knowledgeable, and helpful. His expertise, and patience with me was remarkable! Why be ordinary when you can be extraordinary like Cory! Thank you kindly for the exceptional customer service, and welcoming myself to the AT&T family!!!

I came in at 5 and left at 6 with a new phone and a much much cheaper bill then I had been paying for years. I had ask other stores and on the phone if there was anyway to lower my bill and they told me no sorry it’s the best plan we can get you. But when I came in today Vanessa helped me out so much, went above and beyond what I had ask. I can not say thank you enough. If you need help with your account or simply looking for a new phone go in an ask for Vanessa she’s the best there.

We went in to pick up a phone to replace a stolen one we ordered the night before online and were told they had no orders for that day. We couldnt provide the order number, as the email account the account confirmation was sent to needed to be verified by that same phone. After some digging, we found out the order was cancelled. We did not cancel the order, and at no point did the representive even take our account information nor did we get the phone we ordered.Thats one thing, issues with stock happen, but whats not right is when an employee claims they dont work for att to your face while wearing an att t-shirt working in a building that has big blue ATT letters on the front of it. I dont care if youre a franchisee, your company made a mistake when they allowed an order to be placed they couldnt fill and as a representative of that company its youre responsibility to assist in solving our issue, not claim its not your problem because well technically we dont work for att.A problem that could have been solved by simply calling another store and finding us another phone or by treating us like decent paying customers escalated into my girlfriend leaving in tears because of how unhelpful you were.The stock, displays, and employees there tonight are a joke and disgrace to the ATT brand, and Ill be filing a complaint against this franchise with the company.Save yourself the time and go to the location in Dickinson.

I went to the AT@T store in Galveston to get 2 new FREE phones if we traded in our Cricket phones. AT@T gave us the phones and went home. They then billed us $448.10 for the free phones.Went back to the store and found out they charged us for 5 phones when we only needed 2. Then to make it worse, they couldnt delete the extra 3 lines at that store. I had to drive to League City to get the 3 lines deleted. The customer rep (Brianna) gave me the wrong address and phone # to the store I had drive to. Needless to say, it took me over 2 1/2 hours to find the right store. I appreciate the help I received from Dalton and Ignacio...at least they KNEW what to do.I would warn all people NOT to go to the Galveston store, unless you want a headache dealing with stupid people!

From the moment I walked in the door at this ATT location, I received fabulous customer service! All of the employees have been wonderful! However, Andy the manager helped me with several business phone and a new business account and honestly exceeded my expectations! I am very pleased to say the least!

Always a great experience in this store, went in with a broken phone and they still managed to help me get a brand new phone with no increase on the monthly bill! Also helped me transfer all my data to my new phone, very helpful sales representative thanks again!

Im in the store now, I see they are short handed. Not a issue Ill wait like everyone else. My discomfort comes with the young lady associate looked a us upon entry multiple times and never acknowledged that we were even there or simply said someone will be with us when available.On the other hand Andy greeted us cheerfully, quickly fixed our issue and seems to be handling the majority of the customers getting them in-and-out the door happily. Since Ive been here hes taken care of 3 customers and myself. Thank you Andy your customer service is definitely a 5 star.

Had a few issues, that really had me upset.The manager, realized this quickly. Then sprung into action. He took his time . Completely got me squared away and out the door a happy man.Great job!!! You are appreciated....

AT&T Sales Representative Arturo Mendez provided the best attention that I have had at any business that I have frequented for the last 15 years. His knowledge and compassion, his attention to detail and his respect were exceptional.

Made an online appointment due to the fact that I was going to the store on my lunch break. I also went to this store because it showed online that they had what I needed in stocks and in store. I arrived. My appointment time was not honored and they didnt have the item that I needed. It was frustrating. But the staff was nice.

Stephan was extremely helpful and knowledgeable about AT&T products and services. If you’re visiting, I would certainly recommend his expertise.

Cam was great! Helped me get my phone working again and made sure to inform me! As a Business owner I love that! Great job cam we will be doing Business with you again!!

Best customer service I’ve ever received!Thank you Stephan for always taking care of my phone needs!Such great people at this store!

Stephan, was excellent, very kind, and respectful. It was a pure pleasure. And the store was, supportive, the entire team made this a very enjoyable experience. For someone who did not know what an app store was and who could not find her camera. The managers were very friendly, thanks Andy and Bethany.

While all my experiences with staff at this location have been good, this past week they have been so short staffed that they didnt finish working with a single customer in the hour and a half I waited outside. After an hour and a half the same person who was at the front of the outdoor line when I got here only got to sit inside while the one employee inside was still working with the same people. 3 of us waiting outside decided to just go home because it wasnt worth the wait. Hopefully they can hire some more employees soon

Associates at this location not only made my visit quick and easy but they also made it pleasant. Thanks for making me feel comfortable and appreciated!

Great service! The employee Stefan helped me save a lot on my new phone with a deal I didnt know I qualified for.

Cam was great! He helped us save money on our TV and Internet and explained everything fluently! Come see Cam for anything you might need!

If you ever need to go into this store, ask for Ivan. He immediately greeted us and made eye contact so we felt welcomed. He let us know that they were all helping other customers and assured me someone would be available soon to help us. I must highlight how much patience he had with my mother. He never tried to over sell her with what he wanted to sell. He asked what her needs were and recommended a couple of options. After the purchase was complete he even spent time helping her become comfortable with he new phone. Showed her how to setup he icons, how to use her phone to scan documents, etc. He was genuinely focused on getting all her needs addressed even after the purchase. Hats off to this gentleman 👏👏👏👏

Came expecting bad experience as in other cities I hate to ask for help, but here, at this at&t, Stephen, showed otherwise.Professionalism and knowledge.Thank you

I only rated 4* because I had a nit so friendly encounter w/ 2 of the female employees. Not helpful& rude. But I have to say the guys Jeremy & another one I cant remember his name. But he helped me try to set up my grandsons tablet that wasnt even purchased there. But have been an AT& T customer for yrs. A big shout out to Jeremy. You are an asset to this company. Very nice& very helpful.

Stephan was great at answering all my questions and was incredibly honest, which I greatly appreciated.

First-rate customer service. quick and easy experience.

Amazing service, very patient and helpful. Recommend this location 100/10

3 words about Cory. Professional. Knowledgeable. Friendly.

Great customer service! Will recommend to anyone in the area

The staff was professional and was able to get my problem resolved in short order. Keep up the good work!

Cam was fantastic! He helped me find a better TV solution while lowering my costs. I recommend Cam and the Galveston over Xfinity or any other ATT store. Best experience I’ve had!

Elizabeth was extremely knowledgeable and very friendly. I’d spoken to several techs over the phone trying to avoid coming in to a store, but I am so glad I made the decision to come in. Elizabeth was able to quickly identify the issue and help me resolve it. The entire staff was very good about following safety guidelines which was my main concern about coming into a store. She is a true asset to that team. Thank you Elizabeth for your patience in answering all of my questions.

They were friendly hopefully they got my account issues taken care of

Cam was awesome! He helped me save money on my business account and got me a new phone for half of! Come see Cam if you want a deal!!!

Vera is the greatest! She has been helping us for years and wed wait an hour if we had to. Most knowledgeable rep in the storeHoping she never leaves. We live in Beaumont but wait til were in Galveston if we have a question or issue.

Cam was super helpful in transferring all my stuff! He even helped me get set up with ATT Fiber! I’ll be looking for him for now on,Definitely the best ATT experience I’ve had here.

Cam was amazing! Answered all of our questions and did exactly what we needed,Well definitely be back to see him!!

My experience might not be the same as most people. To me, it felt understaffed. There were approx. 4 people before me waiting in line which burned >20 minutes of my time. My FirstNet first responder phone had a shattered screen. When my turn finally came, the staff member assisted me in removing the SIM card from the busted iPhone and placing in into an Android phone that I wanted to use until my iPhone could be repaired or replaced at my work.He installed the SIM card, turned on the phone and assured me it was working. I got to work and realized no one was getting text messages and that I couldn’t even make a call. Turns out that the phone is not “FirstNet certified”. I don’t expect everyone at an AT&T store to be a subject matter expert on FirstNet, but it would had been nice not to have wasted so much time on a futile mission. I would had much rather find out in store that it wasn’t going to work and I would had gladly purchased a month long prepaid SIM card to use in the meantime until my phone was replaced by my work.

Sales floor has a good flow for service to customers. Quick to get accessories and pay. Social distance was easy. Staff friendly and efficient. Thank you..

Always do a great job. Greg was able to help me and save me money and even got me a better plan

Excellent customer service. A few days ago I came in with my grandma to switch her phone service to ATT and get her a new phone. Our sales person was very patient with my grandma in explaining the features on her new iPhone. Anyone who makes my grandma happy makes me happy. I will definitely be going back to this store in the future.They are very knowledgeable of their products.

Arturo was fast, efficient & very kind!

This store never has phones in stock. The web site will say the phones are in stock but when you go to get it, like magic, the phones dont exist. Not everyone wants a freaking baby blue phone or a freaking baby pink phone. The employee that helped me was absolutely worstless. He could hardly get out of his chair to go look for the phones. This store lost a $2000 sale today. Save yourself a headache and go to the mainland or use a different carrier.

Cam is the Man!! Helped me save over $100 on My TV and Internet bill with Xfinity! Come see this man to save your pockets!!

Ï love this store. They are always very friendly and helpful. Thanks to the sales rep for having patience to help me out.

Excellent service, helped me save money!

Cam The Man! He helped me get all stuff transferred over even though it was a lost cause! Definitely come see Cam for any Issues!

Came to the Galveston store with battery issues and Crystal and Cam went above and beyond and help me get a new phone and wireless charger on top of that. I would recommend them for anything you need when it comes to At&T!

Very quick and easy they helped find what I wanted. Also the service is way better than expected they were nice and patient.

Great Service. Ralph was very helpful and met all my needs. I will definitely recommend him at the Galveston location for anyone in that area for cellular needs.

Excellent customer service! Great staff! When I’m ready to upgrade, I’ll be coming back to this store.

Upgraded my phone here. Person was very knowledgeable. My worry was not being able to transfer my information. Agent helped me with icloud transfer and Everything was great!

Decent service inside but they never answer their phone and for a phone store, that’s not a good look.

They must be under new management! I used to dread going in there, but now I love it! Good work!!

Linda was great she helped my daughter through the whole process, with new services an choosing a phone. Very sweet an well spoken 🙂

Very knowledgeable and friendly staff. The young lady that helped me was quick but attentive and took all covid 19 precaution.

Jeremy helped me out of a MAJOR mess! So big I could barely explain it to him. Fortunately for me, hes been helping the tech challenged for 11 years! He was AMAZING! Vera helped me last week & shes a rock star too!

Went with buddy to upgrade his family from sprint. Transaction went smoothly and now im thinking of updating my own phone.

Came in to get a new iPhone. Everyone is really helpful and Patient. Thank again Linda.

Was very pleased with the service that I got today from Jay. I will definitely be back and will refer my friends and family

We made an appointment a day early for 4 pm on a Saturday but we were not seen til after 430. Im not sure appointments matter at this location since walk-ins seem to be in the same service line and will be seen before you even if you have an appointment time. When we were helped the staff seemed knowledgeable and nice.

Linda at this store was super nice, helpful and patient with me. In switching my iPhone info to my new phone . I would probably be still trying to figure it . Thank you

Very fast older gentlemen helped me get 2 new phones was very quick service from him and helped me pick out the cases and fit them to the phones. This is the spot Ill do my business at.

There was a very nice gentleman he was Asian i believe very helpful with everything and had a lot of patience

Great customer service, even the manager was super cool. 👍

Slow slow slow service

Linda is always super friendly and helpful. If you need anything she’s your girl

Would prefer to give 0 stars. After waiting five minutes without being acknowledged or greeted, I noticed there were two groups already being ignored. The representatives were helping other people but could have at least said Hello, well be with you as soon as we can. I wont go back.

Poor customer service.They dont acknowledge you when you walk in. They definitely dont ask whos next...and waited on customer who came in 10 minutes after me. Waited 20 mins..and then someone finally acknowledged I was even there. Wouldnt leave a review but this seems to be same scenario at this location in Galveston.Never got waited on, and finally left.

I’ve had att for years and I can tell you that this whole store goes above and beyond for their customers and do so with a smile on their face. 10/10

Absolutely terrible store. Two guys working and I’m waiting to see if my phone is under warranty. One guy gets a call from his friend(they were talking about girls and stuff) then he proceeds to try to help him with him with his phone on the phone. FOR 30 minutes.... What I need would take 1 or 2 minutes to do and he ls on his phone. Been with ATT for 15 years and Metro PCS would have better service.

Fast and jelpful

Friendly customer service and very helpful

The Girl help me with my new phone was very helpful 😊

Young lady named Linda was very charming, helpful and professional. I had a really good experience here and the store was kept quite clean

The guy who waited on me acted like he was doing me a favor. He also looked like he had just gotten out of bed with a massive hangover. His speech was so garbled a could hardly understand him. He acted irritated that I was asking questions about different phones like I was stupid for not knowing the difference already. While this was happening I couldn’t help thinking how unbelievable it was to me that I was in an AT&T store and this was the level of service I was getting. I wouldn’t buy anything from this store.

Excellent service 👍

Went in there for one item and since she was so nice, I ended up buying a new phone for my daughter, a new waterproof wifi speaker and Samsung stand charger for me. Great customer service! I walked in and was immediately helped, taken care of, had great conversation, laughs, and truly enjoyed myself!

Very rude personal

Very knowledgeable. Impeccable service

So I guess they no longer greet customers at this store. I had to walk up to the counter where the 5 male employees were talking among themselves and ask them my question. I did say, so you guys dont greet customers any more? The said they were just all busy with customers. Zero effort from this crew. The gentleman who answered my question was at least courteous. So they get 1 star.

Went to pick up my order. Two employees, one gentleman was on his phone, apparently unable to assist me. The lady that did help me was kind and understanding, and helpful.

Ok when all personall is working .pay my bill there every month.att not good pricing. Dtv fair pricing .verizon not great pricing. Gimics for phones that are way to high. 5g is not a good source as low signal needs upgrading, until upgrade in signal stay with 4g .

Great service, very professional, and very knowledgeable about the products being offered!!!!

I was with them for over 20 years until AT&T added a phone line to my account of a person I do not know I decided to no longer have service with them. Its been over 7 years and they have ruined my credit over there fraud and continue to do so. Then they keep selling the info to creditors who have also put it against my credit despite the Federal Trade Commission having it removed. This is FRAUD and until you fix it I will continue to review you.

Went in a few days ago after canceling service with T-Mobile. My girlfriend and I both wanted the iPhone X, but decided to shop around some. We headed to Verizon (which was outrageously expensive), and Sha’Neal from AT&T messaged my girlfriend with information we had been waiting on while at the store. We went back to AT&T and got our new phones set up. Sha’Neal was able to answer all of our questions about the X and was friendly the whole time. Overall a great experience.

Great customer service ! Thanks again Ivan !!!

They can sell you a great songs and service but they dont really know how the phone works

Great customer service with no knowledge of where there products work. The one girl ruined my experience forever with them. Cant wait to get rid of att services

Marcus and J took awesome care of us today here at the store. Great service 5 stars they are the best!!!

I accompanied a longtime ATT customer, aged 93, to the store the other day. She had questions about both her residential and cell phone. She had dealt with Jeremy and wanted to wait until he was free. So glad we did. She wanted to by a new phone, insisting her flip phone was at fault. But with the realization that she probably could not master the complications of new phones, he instead, with infinite patience and very clear advice, answered all her questions, showed her how to solve her problems by keeping her flip phone, and treated her with the utmost respect. My compliments to this store and to Jeremy in particular.

Great service very helpful

Great customer service

Very knowledgable! Saved me lots of $$ on my cable!