Outstanding customer service! Many thanks to Mike patiently listen to my concerns about my pool, and addressed all of them. The store is very organized also the associates are well trained and have the knowledge.

After almost 17 years, we finally needed to repair cracks, re-plaster and replace coping/tile. We also had a section of the pool deck that had a serious settlement crack. We had four estimates including Watercrafters, all relatively close in price. Brian the renovations manager at Watercrafters seemed the most knowledgeable and I just felt more comfortable doing business with him, plus having a reputable storefront behind him even more so. After using Watercrafters for their always free water testing/advice, and chemicals supplies for many years, I am very happy we chose them for the renovation. Even in this post-pandemic crazy supply chain world, Brian pushed ordering/scheduling so that we would be able to open the same time as usual. He always communicated well, either by email or cellphone. His crews are amazing. The coping and tile came out beautiful. And the stores expert team helped me through post renovation water testing and balancing. Highly recommend them for everything from renovations to keeping your water clear!

People are friendly, knowledgeable, and no pressure on sales. I dont own a pool, but my friend did, so Ive been in a few times with him. Seems to be a good range of products available, and if theyre out of something you want they can probably order it for you.

Always a good experience, with employees providing excellent explana8 and directions to keep your pool healthy and clean.

They do a great job of servicing their customers in a timely manner. Clean store. Knowledgeable staff. Very friendly and informative.

We had a really tough time getting our pool up and running this year. We had skipped opening last year due to financial constraints, so the pool was really dirty. Watercrafters was there every step of the way. It took about 6 weeks, and about 3 different approaches, but our pool is finally the crystal clear oasis I had been longing for. It was admittedly a frustrating process, but we could tell everyone at Watercrafters was really trying to help us and even pulled a few strings that they didnt have to every once in a while. I definitely intend to keep using them for all of our pool maintenance needs!

Ive been using their services for 21 years. All the employees seem to be well trained, and very cheerful and very good at remembering my name and pool particulars. I never feel rushed. They always take time to explain things and are very helpful with suggestions. I use them for my pool as well as got the chemicals for our hot tub.

After not opening the pool last season we had a frog sanctuary. Watercrafters helped us get back to crystal clear water through product recommendations, a couple of service calls, and general know how. Happy to use them again and again, and a special thank you to Stephanie and Frank for your extremely helpful recommendations.

Worst service ever. Always waiting and canceling last minute. They have cancel my pool closing every year for three years straight. Now they have pushed it back to November even though I called in August for first available. the guys do good work, but

Helpful and knowledgeable staff. You can even bring in your pool water and have them test it for you. Then they will let you know exactly what you need to do to get your pool looking as clear and blue as possible.

Very helpful and friendly service

Im so glad I could inside the store now. They had all the necessary safety precautions in place. Great service as always.

Great retail store with wonderful staff. Always helpful and they dont try and sell you stuff you dont need (unlike other competitors in the area that Ive experienced).The service department is extremely knowledgeable and helpful. The office staff go the extra mile and only schedule appointments if absolutely necessary, which is very refreshing.Highly recommended!

Knowledgeable and friendly staff combined with many in-stock parts for pumps, etc. If they dont have it in-stock, they call around and get it in quickly! Watercrafters is my go-to place for pool supplies!

I have been a customer of Watercrafters for over 10 years. Customer service is terrific, products are fairly priced. Winter sales help me save money for the summer season. When I have water problems the take the time to explain the problem and educate me to avoid any future issues.

You can not get a better, more friendlier, more knowledgeable staff than at Watercrafters. When you go in there, they always make you feel welcome. 😊The new remodel looks beautiful and is very inviting. The layout was smartly thought out and is easy to locate all your needs. I love their accessories and I always get something new and whimsical for my pool each year. Kudos to the Watercrafters’ family .... you make a great team! Cheers! 🥂

Best pool equipment and services in the Gaithersburg area. Ive been working with them for over 10 years.

Great products, great customer service, great ownership. I live in Baltimore and choose to go to this pool supply company vs others. Their product is great

Expert advice on balancing the pool chemicals.

Fun store with quality products. Michael in the store is wonderful!My interactions with their service department have always been A+.

Great customer service, very knowledgeable about water service and fair pricing. Ive been going there for over 15 years, great support and interest in my pool and its health. Never been treated badly.

Very helpful and knowledge of most pools.

They take great care of my pool!

I was in a bad spot in mid- August when my filter pump went out and my then pool service company of which I had been a cutomer for 23 years said they could not get out for two weeks. Reluctantly, I agreed to wait but asked if when they came to make sure they had the appropriate pump on their truck. They assured me they would. On Friday the day of the service call they came determined it was in fact the pump and told me it would be another four days at the earliest before they could return and fix the problem.At this point I started calling around to find someone who could come out. Thank God I found Twin Pool & Spa they got the pump and came out on Sunday and fixed my pool. Subsequently I have swiched my pool services to Twin Pool & Spa. My closing in October was the smoothest least intrusive closing I have been through in 23 years.Twin P00l & Spa is one of those service companies that you hope beyond hope you will run into in your life time.THANK YOU TWIN POOL & SPA

I highly recommend! Great People! Great Service! Very knowledgeable and helpful staff.

Great People! Great Service! Very knowledgeable and helpful staff. Just had them rebuild our system and could not be happier with the installation and professional team.

Awful experience and horrible service. For years we had to pay each opening to truck water in to fill the pool because they did not close properly. When we raised concerns they flagged our account! Instead of addressing the problem they caused us a great deal in extra costs. Avoid at all costs!!!!!

Zero star if I could, call them and ask for help and one of the representatives lecture me with his rude attitude, offer $1600 start up for Drain and clean services, came and do an estimate but never call back or email me for follow up, but I have find some one who offer half of their price, and with better attitude.

Anything you need to know about your pool or exterior pool surrounding these guys are Beyond experts!!! everyone that works there is very knowledgeable very helpful and they can tell you exactly what you need for a healthy pool and good equipment!!

Will take care of your pool needs.

Have been going there for years, they know how to get your pool water clear.

Needed a specialty part and Watercrafters had it in stock!

Always helpful, friendly, and fast.

Great service

They have everything for the maintenance of your pools